Jackleg work, simple fix, abjectly poor customer treatment…read more After buying thousands of dollars worth of Schonbek fixtures - a large center hall chandelier, two sconces, two ceiling domes, and two smaller bedroom chandeliers - from Cleveland Lighting, here is the response I got when I asked them to fix the problem shown in the attached pictures: "Unfortunately, we would have a service call fee of $95. As mentioned these are secured at the factory and I'm not sure how much of an adjustment can be made. I could have someone available this Thursday afternoon. Let me know if you wish to proceed." The sconce in the photos was installed improperly. It should have been repaired without hesitation without charge by the store. You can see from the photos the Cleveland Lighting rep's statement, "fixed at the factory," is an inaccurate cop out sent by someone who just did not give a crap. Asking for a service fee was inappropriate and indicative of the kind of people who run Cleveland Lighting. Find a different lighting store.

Avoid doing business at this store. This is a store that cares nothing about customer service…read more Having owned a store myself and being very conscious of customer service, I am appalled at the customer service at Cleveland Lighting. After ordering thousands of dollars of lights over a year ago, we found ONE lighting fixture that fit our needs better for our dining room in an another store. So, we asked to return a BRAND NEW, UNOPENED fixture in the box for a refund. They insisted on a 25% restocking fee. This is outrageous. This is just a way for them to make more money on their lighting fixtures for doing absolutely nothing. They could care less about building any customer good will for any future lighting purchases. They obviously care more about making a buck than pleasing their customers. Yes, it was stated there would be a restocking fee but seriously? 25% ?? You spend thousands on fixtures and there is no room for an exception at times? You can be sure that I will make sure that anyone that asks me about purchasing lighting fixtures I will tell them of the poor customer service and will steer them to another store. One that actually cares about their customers.

Awesome awesome awesome place!!! So I've been looking for a place to shop at that could compliment…read moremy rustic theme I have going on in my house. They had amazing industrial and rustic themed type of stuff which was interesting. I have been thinking about Edison bulbs for my house and after coming into this place I really liked the idea of having a mason jar light fixture! This place gave me so many ideas and what made it even better was they had all the gadgets to make my dreams come true! For those ladies or gents who are being dragged in here by your significant other, there's something here for you too! They sell some quality bags that you can use for the beach or possibly every day if you would like. Or if you don't want bags, they have awesome hats you can buy and use to keep the sun out of your eyes when you're doing yard work or possibly watching your significant other work outside.. whichever you prefer! I would definitely recommend this place to anyone looking for some awesome ideas for their house or apartment!

I am a repeat mail order customer. Fast shipping, excellent quality products...read more

The store in Fairlawn definitely isn't open 9-5. I drove half an hour, got there at a bit after…read more11:30am and the door was locked although all the lights were on. What a waste of my time!

Yelp indicated this business at this location was open 9 am to 5 pm today. Traveled there, business…read morewas closed and window sign said open by appointment only. Wasted trip.

Royce Furniture & Lighting is seriously one of those places you just have to see for yourself…read more It's not just a store -- it's a whole experience. The moment you walk in, you realize this place is a gem. They have such a huge selection of furniture and lighting -- from statement chandeliers to beautiful sofas, dining sets, bedroom pieces... everything feels unique and high quality. No cookie-cutter stuff. You can actually find pieces that make your home stand out. What I really love is how they work with you. Tanya and her team doesn't just sell you something and send you on your way. ‍ They take the time to make sure everything fits your space, your style, and your vision. Whether it's sizing, colors, layout, or special orders, they truly care about getting it right. If you're thinking about updating your home, take a trip to Royce Furniture. Walk through, get inspired, and see for yourself. You won't leave disappointed.p

Royce furniture is the best local store, so many great finds. I always able to get pieces on sale…read more Last time I visited them, I scored an incredible 50% discount on the chandelier for my foyer. And I was eyeing that piece for a very long time. I'm glad I didn't have to deal with delivery and installation. They made the process very smooth and pleasant.

We purchased some lighting for a kitchen remodel last year from Michigan Chandelier. After…read moreshopping around, we felt that they had the best selection and were able to give us the best price. They were very helpful in narrowing down the broad selection to fixtures that suited our style and we have been very happy with how the installed lighting looks and functions in our space.

From the owner: Michigan Chandelier has been illuminating homes in the Detroit area for over 100 years. Did you…read moreknow that we repair and restore table lamps and lighting fixtures? We also sell those hard to find replacement bulbs as well as fluorescent and LED lamps. Please visit one of our showrooms in Novi, Rochester or Troy and let our expert lighting consultants help you explore high quality indoor and outdoor lighting possibilities. Visit us today, stores are open Tuesday through Saturday or online at www.michand.com All four of our locations also have a Wholesale Electrical Counter open weekdays from 7:30 to 5:00 and 8:00 to 12:00 on Saturday. We carry all major name-brand electrical supplies.

Half our order didn't arrive, never rec'd a call from designers to let us know that anything would…read morebe late (even though we placed our order 5 months prior and spent 20,000 on this order) ! Very expensive leather recliner had a scratch along the top and sides (probably due to moving or wear house?) designer came out to look at it, said it was because the chair was a 'distressed leather' . Even though these scratches are in a straight line and don't at all look like a distressed mark. They offered to order a new one but would have take our chair back and it would be 8-12 weeks until new chair arrived!!! Terrible customer service. Would not recommend this store!

Very nice selection of higher end goods…read more Very clean and displayed well. The girls are very friendly and knowledgeable