Short version: i bought a pair a shoes in haste on a weekend away that didn't quite fit properly and then was not allowed to return them. Furthermore, after staying in Syracuse longer than planned for the purpose of trying to figure out a solution to the ill-fitting shoes, the hours posted on the website were incorrect, the owner LEFT the store at the time of opening posted on the door (after we'd already been waiting a half hour) causing us to wait an additional 15 minutes and then was extremely rude and unprofessional when dealing with us, her paying customers.
Detailed version: I have been wanting a pair of Birkenstock sandals for some time now, and was excited when i was told to try this store while visiting my girlfriend's family in Syracuse. I browsed their website, saw that they had the exact sandals i wanted and we decided to stop there quickly before we met up with family for lunch as they were not open the next day. We went in, i found the shoes in the color i wanted, tried them on and played with them for a moment and the woman working told me to play with the straps and that would help adjust the fit to my foot. i paid for the shoes and we left for lunch. In the car i adjusted the straps and decided that foot bed just didn't fit my foot right, but wasn't sure what to do as we were only in town for the weekend and they were closed Sunday and would be closed when we were done with lunch. I called the store back and inquired about my options which is when i was told they do NOT do any returns. Ladies and gentleman, the sign at the store states no CASH returns and their website simply states that they want their customers to be happy and will deal "fairly". We stayed an extra night so we could go in and deal with the issue Monday, i was calm and collected even after waiting 45 min. to get in the store and the owner was rude and most unprofessional. I ended up swapping the sandals out for a different, less desirable pair with a softer foot bed which was more money, but was just happy to be done with this awful experience. I honestly don't know how this woman is still in business. Buyers be warned. read more