Bright N Fresh was seriously the best investment during our move-out process!…read more I am one to always do things myself to save money, but this time around, I wanted to try out a cleaning service out of convenience. We lived in our apartment for over 5 years, so I did not have the time or energy to deep clean it while also juggling a full-time job, packing, and moving out. From start to finish, the team was very communicative, flexible, and friendly. They are very quick to respond and to send updates. They also have coupons occasionally! Overall, I feel like their customer service was top notch. For the actually cleaning, it was more than I could have imagined! Our apartment wasn't in horrible shape, but Susana was able to get rid of stains and gunk that I've tried to get rid of all 5 years! She got into corners and spaces I would not have been able to do on my own. AND, she was a one-woman team! Our property manager was shocked and said that he had never seen an apartment so clean at the move-out inspection. Lastly, I would like to share that we got our ENTIRE deposit back! No need for a separate cleaning fee. I could not recommend Bright N Fresh OC more. They have really changed my perspective on hiring a cleaning service rather than doing it yourself. If you have the means, it is definitely worth the price!!

I hired Fresh & Bright Cleaning for what I clearly requested as a deep cleaning, with my main…read morepriorities being the kitchen and two bathrooms. Two cleaners were at my home for about two hours, and unfortunately I was very disappointed with the results. After they left, there was still visible buildup, dirt, and areas that had clearly been missed. I took photos immediately after the cleaning because I couldn't believe how much still needed to be done. When I reached out to express my concerns, I wasn't looking for an argument--I simply wanted the quality of work I paid for to be acknowledged. Instead, I was told I never requested a deep cleaning. I went back and provided screenshots showing that I did request a deep cleaning from the beginning. Rather than taking responsibility or offering a reasonable resolution, I was told that the two cleaners sent were their "best cleaners" and that there just wasn't enough time. My issue isn't with the cleaners personally--it's that if a deep cleaning couldn't be completed in the time scheduled, that should have been communicated upfront instead of leaving the job incomplete. I would have appreciated accountability and a solution rather than excuses. Based on my experience, DO NOT USE THIS COMPANY. I have cleaned my bathrooms claiming false information. That I haven't . Took them 2 hours to do 2 showers. I should have stayed and watched what was being done with the time. Respinse to company to their reply: Thank you for your response, but I do need to correct a few inaccurate statements. I never said my home had gone five years without being cleaned. I said it had not been professionally cleaned in that time, which is very different. My bathrooms and kitchen have been cleaned regularly by me. Suggesting my home went five years without being cleaned is simply not true. I also specifically requested a deep cleaning of my kitchen and two bathrooms before booking the appointment. If two cleaners could not complete that work in the scheduled time, that should have been communicated before or during the appointment--not after the service was finished and paid for. My disappointment is not that my home wasn't made perfect in two hours. It's that there were still obvious areas with visible buildup and grime left behind, as shown in the photos I uploaded immediately after the service. Those photos were taken after the cleaners left and accurately reflect the quality of the work I received. Rather than acknowledging the areas that were missed or offering a reasonable resolution, your response places the blame on my home while including statements that are not accurate. I believe future customers deserve to know both my experience and the company's response so they can make an informed decision. This response addresses the specific claim about "five years," reinforces that you requested a deep cleaning, and stays professional while highlighting the lack of accountability.