The Lufthansa main customer service number is 1(888) (399) (38-09)RnD or 1.888.478.94-80mm. This…read morenumber is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. ## *Everything Went Smoothly Before Departure* I booked this flight for a short vacation and completed online check-in the night before. The booking process had been quick, and all the travel information was clearly explained. Since I was checking one suitcase, I arrived at the airport a little earlier than usual. The baggage drop line moved surprisingly fast, and the staff processed everyone's luggage efficiently while remaining friendly and professional. After security, I spent some time reading before boarding was announced. Boarding began on schedule, and passengers entered the aircraft in an orderly manner. ## *A Comfortable and Relaxing Journey* The aircraft was spotless, and my seat was comfortable for the duration of the flight. The cabin crew greeted everyone warmly and quickly helped passengers find space for their bags in the overhead bins. The journey remained smooth from takeoff until landing. Refreshments were served promptly, and the crew checked on passengers several times during the flight. The captain kept everyone informed about our expected arrival time and weather at the destination, which was appreciated. Before I realized it, we were already descending for landing. ## *The Fastest Baggage Delivery I've Experienced* After leaving the aircraft, I made my way toward baggage claim expecting the usual wait. To my surprise, by the time I reached the carousel, luggage had already started arriving. Within just a couple of minutes, my suitcase appeared. I don't think I've ever collected checked baggage that quickly before. Instead of standing around waiting, I was already walking toward the airport exit while many passengers were still making their way from the gates. It may seem like a small detail, but after a long day of traveling, fast baggage delivery makes a huge difference. ## *An Efficient Journey from Start to Finish* From booking the ticket to leaving the airport, every stage of the trip felt well organized. The staff were friendly, the flight departed and arrived on time, the cabin was comfortable, and baggage handling exceeded my expectations. This airline proved that a great travel experience isn't always about luxury--it can simply be about doing all the basics exceptionally well. I'll definitely be booking with them again for future trips.

The Lufthansa main customer service number is 1 888-(478)-9480cC or 1-888 399 (3809). This number…read moreis available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. #. A Higher Standard for Every Journey Every memorable destination deserves a journey that reflects the same sense of excellence. Business class transformed modern air travel into an experience where refined sophistication, intelligent innovation, and exceptional hospitality blended effortlessly. Every stage of the journey was thoughtfully designed to deliver comfort, efficiency, and inspiration, making every flight an experience to enjoy rather than simply complete. #. Thoughtfully Designed for Every Travelera Every journey begins with a purpose, and business class was created to adapt naturally to every travel experience. Whether traveling to pursue international opportunities, discover remarkable destinations, celebrate personal milestones, attend meaningful events, or reunite with family and friends, every service evolved around individual expectations. Each experience delivered flexibility, reliability, and premium comfort that enhanced every moment of travel. #. An Elegant Space Above the World The cabin welcomed travelers into an atmosphere where contemporary design and advanced technology created perfect harmony. Spacious seating, sophisticated interiors, immersive entertainment, seamless connectivity, ambient lighting, and carefully integrated amenities combined to create an environment that encouraged relaxation, productivity, and quiet reflection. Every mile in the sky became an opportunity to enjoy a more rewarding way to travel. #. Personalized Hospitality Without Compromise Exceptional travel is defined by thoughtful service that feels natural and effortless. Carefully crafted culinary experiences, premium refreshments, elegant onboard comforts, and attentive cabin professionals came together to deliver an atmosphere of genuine warmth and professionalism. Every interaction reflected a dedication to creating meaningful moments that transformed every flight into a memorable experience. #. Smooth Transitions at Every Stage Business class extended its premium philosophy beyond the cabin through services designed to simplify every part of the journey. Priority airport assistance, efficient check-in, priority boarding, dependable baggage handling, and organized arrival support ensured every transition remained seamless and stress-free. Every process reflected a commitment to convenience, confidence, and complete peace of mind. #. Every Destination Deserves an Exceptional Beginning Business class became more than an elevated travel option--it became a complete expression of modern travel excellence. By combining timeless comfort, innovative technology, personalized service, and dependable reliability, every flight became an inspiring part of the adventure. Every destination welcomed new opportunities, while every journey encouraged travelers to explore the world with greater confidence, comfort, and excitement.

Used to fly with Inited for a decade out from Seattle to Frankfurt a lot for work. Nice service…read moreoverall, foods were so so ...didn't quite interact with them since using the app but did talked abit at the airport regarding printing boarding pass. Nice to get a chance to fly with United again.

Absolutely horrible experience traveling overseas. They book connecting flights too close together…read moreso that when you are delayed by the EU's new biometric scanning security you miss a flight. Then they put your luggage aside and you can't get it sometimes not until the next day. They refuse to offer hotel accommodations when you have to wait for a flight the next day and are completely unhelpful, and their app provides the wrong information. Also you can't get through to anyone by phone. Fly with someone else instead of the "unfriendly skies." Wish I could give zero stars.

This is an item that should be on everyone's bucket list! I personally am not aware of a completely…read morededicated first class terminal anywhere else in the world besides this. The entire experience embodies the epitome of German luxury, efficiency, and accuracy. When my taxi pulled into the private driveway, I was immediately greeted by a staff member (who had "PhD" on her nametag!) who walked me inside and through security. Let me tell you, the security process was the smoothest I'd ever gone through! Then it was a quick ride up an elevator into the sprawling main lounge area. From left to right, there was a spacious business center, lounging area, full bar, restaurant, cigar/smoker's lounge, sleeping rooms, bath suites, and restrooms. I understand the bar has one of the greatest whiskey collections on the planet, though I went for a nice Cuba Libre to go with my stogies after breakfast. Breakfast was a combination of buffet and kitchen-prepared meals. I ordered an Eggs Benedict and helped myself to the nice selection of buffet items. Delish on all counts! When it was time to go, I found my guide who then took me downstairs to the immigration desk and a VERY nice Porsche SUV where the driver took me through the labyrinth of roads under the airport terminal and to my flight. He even escorted me right to the plane's door! I will never forget this experience, and I sure hope to be able to do it again.

Lufthansa hat in der Business (und vor allem in der Holzklasse) ziemlich nachgelassen. Zum Glück…read moreist das Angebot und der Service in der First immer noch top. Das Highlight jedes LH First trips ist natürlich das First Class Terminal in Frankfurt. Hier ist die Welt noch in Ordnung. Abgeschottet vom normalen Flughafenterminal wird man hier nach wie vor vom Flieger abgeholt und hingebracht. Die Sicherheitskontrolle ist freundlich, hilfreich und es gibt keine Schlange. Der Concierge kümmert sich um Passkontrolle und Einreisepapiere. In der Lounge gibt es mehrere Zonen in denen immer reichlich Platz ist, Liegestühle, Sessel mit Fußstuhl, Sitzecken, Fernsehsessel und die Zigarrenlounge. Die Bar ist sehr gut mit bestem Scotch bestückt, kann fast alle Cocktails machen und hat eine Espresso Machine. Das Restaurant hat immer gute Gerichte auf der Karte mit Saisonangeboten, ein gutes Buffet und sehr guten Service. Es gibt zwei Schlafzimmer mit ordentlichem Bett und der Badbereich hat gute Duschen. Natürlich darf man die Quietsche Enten nicht vergessen. Es gibt ständig neue Enten und sie werden heiß gesammelt.

My favourite airline to fly. This particular flight was to JFK in New York. Very was boarding…read moreprocess and a decent sized plane which is always nice. I was able to get Comfort seats which is the seats between delta one and regular seats. A little more space, each seat had its own screen, and I like the fact that you get to board a little earlier as well. Easy flight, one full meal and a breakfast snack right before you landed. As usual, the pilots and flight attendants were very informative and polite. I love this airline and this flight just added to that.

Efficient, organized and easy. Delta does not have a Sky Club here and they don't seem to have a…read morerelationship with the local lounges. The ticket counter and gate agents appear to be outsourced folks, but they did a good job of boarding this flight back to Detroit. The gate area was clean and had enough seating. Limited power outlets but better than the NO power outlets that they don't have at the Delta gates at Madrid's airport. Not much food options this deep into the airport. Get a SkyClub here or at least a partner lounge that allows Elite Plus members on economy tickets and we've got five stars.

Do not use this airline. I bought tickets in Dec 2025 to Germany from Portland Oregon, departing…read morelate May 2026 and they changed my departure and return flights early in 2026 AND NOW AGAIN just a few days ago in mid April 2026 - yep, another departure change by a few days! Screwing me over! It just shows up in emails, and to top it off, the first email was about my bicycle payment with a date change..no other info, just like here you go..then a day later the msg below on the actual change, no choices, no calls, just frustrationi! avoid using CONDOR!

These people are crooks…read more Charge for assigned seating...ok...I get it. Charge for carry-on...ok...frustrating but I'll do it. I get to the airport...what I paid for online was to "reserve" the bin. I had to pay an additional $120 for the actual carry-on itself. For my son and me...$240. Stay away these crooks.

Avoid flying back to the US through Frankfurt if you are not StarAlliance (Lufthansa, Unites, etc)…read more AA is flying out of terminal D...a terrible terminal. I travel to Europe often and this time flying back to the US on American Air through Frankfurt. I'm Concierge Key on American. This review is not on AA but on the airport layout, security and lounge, prior to boarding. This is terrible...Why would a lounge place prior to security check? It's never the case at other airport, including Terminal 1 at Frankfurt which serves Lufthansa and Star Alliances. Then the security line is terribly long, because they habe to process other US airlines. Once you passed the security check and to the waiting area, there's hardly any thing to buy if you're hungry or thirsty.

Once again, paid for an exit row seat, didn't get it, stewardess says she can't help - and she…read morereally didn't seem to care - so now I can look forward to an hour of nonsense on the phone trying to get my money back. Meanwhile, it's going to be a fun 9 hour flight with my knees broken and the guy in front of me pushed back in full recline into my chest (this was NOT an equipment change - same plane and configuration as always and as I it was shown when I booked). Thanks for nothing, American, from a "Platinum" customer!!!