Great experience with Lufthansa. The stewards came a few times with drinks, water and tea. First they gave us nuts for snack. Then they came around with drinks, I got two Becks beer. Later they came around with dinner, which was curry chicken or rigatoni. An hour later, they gave out bottle of water. Later on, they came around with tea. Lastly, before we landed, they handed out a light breakfast empanada eggs with coffee. The flight was smooth with no turbulence! Also, I had extra leg space on both flights. Especially, when I was seating on the emergency exit row! read more

See all

I did not have a good flight with Lufthansa. The departing gate at Frankfurt airport wasn't the best experience. There no organization when lining up for your group number, it's basically everyone just standing around instead of being in an organize line. They also don't put on the TV what group number they are boarding so everyone just have to listen to the PA system with their low volume. The plane itself was not comfortable for long flights. The entertainment system is very slow and not reactive on the touchscreen. The window seat doesn't have a lot of leg room because there was a metal box there. read more

See all

Nice once you get off the ground. Always seems to be delays but they seem to make it up most of the time. Decent service. read more

Lufthansa - Not bad for just an hour flight in Business. - Airlines Near Me

Flew out of Frankfurt via Lufthansa Cityliner on the CRJ900 and it was a decent experience. Since I was transiting within the Schengen there was no security check, just a bus ride, a long walk underneath the terminal, and another elevator ride. As my incoming plane was delayed, our flight was slightly delayed. Counter agents walked by the departure gate to gate check carry-ons since the CRJ900 is a tiny plane. The inflight service consisted of a bottle of water, along with a piece of Lindt milk chocolate. There was no wifi for the 1 hour flight into Amsterdam. Cabin crew were available and seemed German. Once we landed in Amsterdam, we walked down the plane and walked back up to the terminal. read more

Lufthansa - CRJ900 - Airlines Near Me

See all

The boarding process and service on the flight earns 5 stars. It was the unboarding to a bus that packed us in like sardines that lowered the rating. Other than that, it was a very good flight from Kraków to Frankfurt. Everything went well from check-in to boarding at the airport. We were initially concerned that our carry-on luggage was too big. Lufthansa is usually very strict on size and weight. The young lady at the counter said it's not a full flight. All was good in the world from that point on. Thankfully she was right. She was also the same person who boarded us at the gate. I recalled a childhood memory while watching the flight attendant giving a child passenger a pin and some chocolate. The same thing happened to me when I was visiting my brother in Germany at the age of 12. I fondly remember receiving a chocolate egg with a miniature Lufthansa airplane inside of it. It was cool to see that they still do that today. It's the no frills type of Business Class seating that is standard on smaller aircraft. The middle seat is left unoccupied. Actually, there were a lot of open seats since the flight wasn't full. It made it more comfortable. We were served a light meal. We weren't expecting that. It was probably the best unexpected meal that I've ever had on an airplane. A Caprese burrata, fresh brötchen, and a Portuguese egg tart. The brötchen had a cheese topping. It was all very good. At the end of the flight, we were all given a mini sized Rizzati Ferrara Nocciola chocolate praline. It made my day. Honestly, I wish the US airlines would do something similar to set them apart. It's those little things that give lasting memories. The service was great! As I mentioned earlier, the schengen shuttle to Terminal 1 was a cluster. That was the only thing that dampened the experience. It's Frankfurt Airport. What can I say? read more

Lufthansa - Business Class menu from Kraków to Frankfurt - Airlines Near Me

LUFTHANSA- Lisbon vacation was really great especially because we flew Lufthansa! Our flights were really smooth and on time . We flew from San Francisco to Frankfurt to Lisbon and then back . German engineering is definitely the best and we were treated very well. Discovered some German Rose that was really good too. Movie and Music selection was amazing ! And customer service was top tier . Look forward to our next flight !! Danke shun Lufthansa!! read more

Lufthansa - Lufthansa!! - Airlines Near Me

See all

The flight from YVR was great. The staff were nice and attentive. However, the plane couldn't land in Frankfurt due to a storm. So we circled about 4 times until there was less congestion. Once landed it was a complete disaster. Lufthansa staff on the ground were, rude , dismissive and everyone was disinterested. The fact that once everyone disembarked from the plane all our connecting flights cancelled! EVERY person was in crisis mode and the airline really did not know how to triage people. I was repeatedly given the wrong information by several different staff. They just made us wait in 5 hour long line ups pleas see photos. It was a mess but finally the airline issued hotel vouchers and taxi vouchers. The only thing that saved me was the business lounge and that was an 4 hour line too!! It wasn't the situation that was the issue it's the poor customer experience, poor communication, no reassurance. They just left everyone hanging. I had to find and book a connecting flight for the next day online. They dint find me an alternative flight, they just left it up to me..The staff kept telling me to go online. Why?! When I have a person in front of me??!!! I don't know if I'd book this airline again. The Frankfurt airport is very daunting and I was warned prior. It's massive , confusing and not alot of people can assist. Frustrating for an English speaker, a person travelling alone. read more

We spent over $2,000 on tickets with Lufthansa for the most important trip of our lives--our honeymoon--and they managed to damage not just our luggage, but the entire experience. Our suitcase didn't arrive "damaged." It arrived destroyed--like it had been dragged across a runway or run over by equipment. The shell was torn apart, deeply gouged, and covered in grime. Inside? Clothes crushed and stained, gifts ruined, and items missing entirely. Let that sink in. But somehow, the worst part wasn't even the destruction--it was what came after. We spent over 3 hours trying to get help, both on the phone and in person, only to be: Passed from one department to another Given completely different answers Sent in circles over and over Every single interaction felt the same: No ownership. No urgency. No real help. Just people who either didn't know what they were doing--or didn't care enough to figure it out. At some point, it stops feeling like disorganization and starts feeling like a system designed to wear you down until you give up. Imagine arriving for your honeymoon after 12+ hours of travel, only to deal with destroyed belongings, missing items, and hours of being bounced around like your situation doesn't matter. That's the reality of this experience. We've filed a formal claim and EVEN AFTER ONE MONTH have yet to hear back from an actual person to resolve our issue. For a $2,000+ trip, for a once-in-a-lifetime moment--this level of negligence and complete lack of accountability is unacceptable. read more

See all

Deutsche Lufthansa is a German aviation, with its subsidiary airline Lufthansa German Airlines. It is the second largest European airline, and was founded in 1955. It is a founding member of the Star Alliance, thus partnering with United Airlines in the US. Due to a missed connection, I had the opportunity to fly Lufthansa for the first time from Frankfurt (its main hub) to Paris on a late Wednesday night. Getting through Frankfurt airport was interesting, requiring a lot of walking. We took a shuttle from our gate to the plane, entering from the rear plane exit, climbing portable metal staircases. Even though announcements warned passengers not to bring more than one carry-on, a backpack is considered a personal item and I had no problem finding a place at the overhead. The plane was an older A320, with no seatback entertainment and unusable charging outlets. It was a full flight, so was lucky that the seat was available on such short notice. We took off at 21:35 after a short taxi, and landed into Paris at 22:25. It was mentioned as a 50 minutes fly time and they were exactly right. Germans and their companies are SO precise. And we were able to use a jet bridge at CDG, so that was something. One learning is that it really makes me appreciate flying non-LCC US airlines a lot more. In terms of experience, flying Lufthansa for short flights reminds me more of flying a US low cost carrier than one of the big three. read more

Enjoyed the flights. Everything went smoothly and been awhile since I flew with this airline. Great service from checkin (used app but need to shown passport for international flight), to gate agents to flight attendants. Everything on time or even depart earlier. Foods are so so, didn't eat but saw them next to me. Overall well flights. read more

See all

We had a flight back to LAX, a pretty big plane and tons of room for bags. Many people walked through with huge backpacks and no issue. My daughter walks by, and she was poked by the flight attendant and told that next time to check the bag since it won't fit in their carry on size, which doesn't make sense. There were other people with bigger bags than hers that got to go through, including my white husband. We had this issue going to and from Frankfurt, the attendants who work for Lufthansa are racists. They only make you check your bag and pay for it if you're a colored person. We had the same experience with their sister airline, Swiss Airlines. Seriously, be consistent with who needs to check their bags and if you're going to nickel and dime People, at least make it make sense. The plane is still outdated and the customer service was nonexistent. Why are we paying so much money for terrible service, racists attendants, subpar plane and updates? read more

I took 4 different flights with Lufthansa within a week's time. Miami to Frankfurt and then on to my final destination in Europe, then back to MIA the same way. While Lufthansa gets 4 stars from me overall for this trip, the boarding process in FRA can be a bit disorganized, with airline staff allowing later groups to start boarding before many passengers in earlier groups have made it on the plane. While attendants on all their flights were friendly and outgoing, some planes were in better states of repair and cleanliness than others. The entertainment centers on their 747s (which I was on from Miami to Frankfurt and then back) are a bit clunky to use, with touchscreens that are very slow to respond. Their stable of movies and TV programs is limited and the selection is the same regardless where you're flying (some other airlines switch up their entertainment so you'll have different things to watch when flying east to west vs. the other direction, for example). One of the 747s I was on had stained seats, lots of broken or missing cup holders and hangers and was badly in need of a refresh. WiFi on one of the trans-Atlantic flights I was on was reliable and plenty fast, but it never worked at all on the 9+ hour flight from FRA to MIA, when I'd hoped to get some work done but was unable to connect at all. Food quality was good on both trans-Atlantic flights and this airline still offered complimentary drinks, including alcohol on those long-haul flights, a perk that some other airlines now charge for. read more

Lufthansa (Deutsche Lufthansa AG) is the flag carrier of Germany. Initially called "Aktiengesellschaft für Luftverkehrsbedarf", or "Luftag", Lufthansa was founded in 1953 and beginning operations in 1955, Lufthansa is Germany's largest airline and the second largest in Europe by passenger count. When combined with its subsidiaries, Lufthansa is the largest airline in Europe by fleet size and passengers carried, and the fourth largest in the world by revenue. Lufthansa has 267 airplanes registered under their name. It's comparable to Emirates in terms of size which operates 245 wide-body air carriers and makes it one of the biggest airlines in the world. Lufthansa has hubs in Frankfurt am Main and Munich, Germany, and flies to over 80 countries. The airline also has codeshare partnerships with other airlines, which allows passengers to access more destinations and departure times. Lufthansa's subsidiaries include Austrian Airlines, Swiss Air, Brussels Airlines, and "Eurowings". Lufthansa is a founding member of Star Alliance, the world's largest airline alliance, which was formed in 1997. The airline also has a frequent-flyer program called Miles & More, which has over 27 million members. Lufthansa is known for it's reliability. My numerous experiences flying Lufthansa have all been good in general, with the quality of of food, service, comfort and amenities being commiserate with the Class and the Distance of my flight. Although both Business & First Class are quite pricy, luckily I was an independent contractor for airline special events and often reduced my fee in exchange for some excellent RT tickets for myself and a companion. The First Class Lounge at the Frankfurt International Airport is one of the best in Europe. read more

Lufthansa - Airlines Near Me

See all

We had a great experience flying Lufthansa out of Frankfurt. Our seats were in Business Class, and although they did not have the fully reclining seat pods like United, the service was top-notch. We were treated very well all throughout the flight, with constant snacks and refreshments. The inflight announcements were spoken in both German and English. The attendants were very friendly. We had on-time boarding and arrived pretty much as scheduled. It was very comfortable and we were refreshed upon arriving at our destination. Danke! read more

See all

Lufthansa currently serves 229 destinations worldwide across 901 routes in 81 countries. Traveling with Lufthansa offers a consistently reliable experience. Even when passengers arrive at the airport tired and stressed from last-minute preparations, the staff remain calm, polite, and professional -- a quality that deserves praise. Check-in is smooth, with online options that save time and reduce queues. Boarding is generally well-organized, though occasional delays on the jet bridge can test patience, softened by the crew's welcoming smiles. Economy seating provides adequate comfort and legroom, meeting expectations for long-haul travel. Meal service is satisfactory, with special orders such as vegetarian or Asian vegetarian options standing out for their quality when requested in advance. Flight attendants are attentive and courteous, responding promptly to passenger needs and maintaining a warm atmosphere throughout the journey. Operationally, Lufthansa excels in punctuality, safety, and efficiency. Baggage delivery is quick, and arrivals are usually smooth. The airline's extensive route network and transparent pricing make it easy to plan trips without hidden costs. Fares are generally reasonable, offering good value for the service provided. Overall, Lufthansa balances comfort, professionalism, and reliability, making it a strong choice for both leisure and business travelers. For connections, Frankfurt Airport remains a favorite hub, combining efficiency with excellent facilities. read more

See all

Lufthansa helps disabled people in a fantastic way. I had a staff member with me at boarding and landing. It was very helpful.

This airlines SUCKS!!!! Book with another airlines. They screwed up our flights to Croatia and returning to the U.S. The seats suck and the food does as well. Don't waste your money! read more

My review for Lufthansa needed to be revisited. I was a little harder on them a decade ago. Things have changed, specifically as it concerns my experiences with them. In short, all the goings-on in the cabin are much improved, both on long-haul flights on twin aisle heavies and shorter flights. I have flown Lufthansa, mostly booking with United, their main Star Alliance partner, and have crossed the Atlantic and connected in Germany to Southern Europe. In doing so and paying attention to the routing, I've flown on their two 747 variants and their Airbus A340-600. What I'm seeing is that the service is more affable, albeit still a little formal. They continue to be strict about two things. First, they don't want you walking around toward other classes of service, such as to pass through for a restroom. Second, if the plane starts to bounce around, they want you seated and, if someone does get up, even to use the restroom, they let them know that they need to sit down. It has gone from stern to prescriptive. As for the food in economy, every meal I've had on transatlantic flights has been very good for what it is and they give you a choice of two entrees. On this last flight, it was pasta or chicken. If you don't find it on the monitor, you may have to ask about the preparation. I was hungry for some chicken, or beef, but when told about its preparation with curry, I ran to the pasta as quickly as I could. The pasta was actually lasagna and it was tasty. Please do not serve meals with curry or other polarizing spices. In-flight monitor selections are ample. I struggle to watch movies during a flight, so I entertain myself with factoids found on the flight maps. I try to sleep but, in smaller seats, usually can't. I don't ask for much, except for two drinks at the same time - a soft drink and cold water, or tea and juice when they have the coffee service. I also like to get up and stretch my legs. I connect onto or from Lufthansa using United. I had one excellent flight from BOS to FRA, which left and arrived early. The very capable Airbus 340-600 hurtled down the tarmac and rotated effortlessly. It was also a comfortable trip. However, my best recent flight was aboard their 747-400 from FRA to IAH-Bush. I was sitting by the window in the penultimate duet and a lady came and sat in the aisle seat. I couldn't figure out where she was from, so we didn't speak. She proceeded to spread this windbreaker onto my side of the armrest with no qualms about invading my space. With her salt and pepper bun and disheveled apparel, she could have been from a hamlet in Bohemia, thus connecting in Frankfurt, or she could have been going back to New Braunfels or some commune outside of Austin. I could be totally off. The last duets behind me were empty. I looked back in despair and caught a flight attendant's eye. He gave me a quick tilt of his head as if to say, 'Go ahead and move ... it's fine.' I did. I took the window duet behind me. In looking through the crack between the seats, this lady was all over the place! That included removing her shoes, and this was someone you wouldn't want removing their shoes. Again, the -400 provided a smooth flight in clear and serene skies, the trip was slightly shorter than scheduled, the food was good, and, with some empty seats, the crew was very pleasant. There's less opportunity to sample Lufthansa on connecting flights down to Southern Europe, but they are much the same. While not fed a meal, they hand out chocolates and they're by Lindt, so it's good stuff. Lufthansa flies to many North American airports and, in the U.S., they also serve gateways that are not United hubs - Atlanta, Boston, Dallas, Detroit, Miami, and others. In Canada, they serve Air Canada hubs like Montreal and Toronto but also go to Vancouver. They have a fleet featuring both Boeing and Airbus products and their logistics dictate if they base them at FRA or at MUC. While Northwest (absorbed by Delta) was the launch customer for the 747-400, Lufthansa is proudly the launch customer for the 747-800. When I've seen some of the sternness on yesteryear's flights, I thought of Irma Bunt! To me and some of my friends, she was among the most colorful of James Bond's adversaries and we knew many of the good lines. Now, with newer attendants, a broader mix of ethnicities and gender, and more senior attendants who have mellowed or been sent to charm school, cabin service is markedly improved. You also sense Lufthansa's exacting style. Even in making announcements, pilots provide more detail and do so in better English than their Southern European counterparts. Clearly, the idea here is to move Lufthansa from 3 to 4 stars. They can be a little expensive but sometimes come through with good fares within Europe and even some long-haul specials. In English, I can go with 4 words for 4 stars: IRMA BUNT NO MORE In German, I can go with these words: LUFTHANSA IST SEHR GUT read more

See all

I flu Lufthansa from Fankfurt to Newark in September. The flight was delayed over 8 hours due to a mechancial issue. We were given a pamplet that ensured us a refund of $600 Euro. Lufthansa denied my claim and I had to send evidence to a German Conciliatory Board. Lufthansa then said they would pay me once I sent my bank transfer information, which I did. I have yet to get the refund and they refuse to give me a phone number to speak to someone directly. I will make every attempt not to use this airline in the future. Their customer service is horrible read more

The Lufthansa airline waiting area is so chaotic, no lines at all, and people are bumping into each other easily and cutting lines unintentionally. After boarding, you have to take the shuttle to the aircraft. read more

Lufthansa - Airlines Near Me

This airline is efficient, professional, knows how to cater to customers, is roomy, even in economy and has the most delicious chocolates (although they need to give more than 1!). The technology and right schedule were appreciated. The staff was friendly and the atmosphere inviting and upbeat. Will definitely look into booking with them again. read more

Flew Lufthansa home from the Czech Republic, with a layover in Frankfurt. The first leg was fine. We were comfortable and well taken care of, regarding refreshments and snacks. On the second leg, we were crammed into the tiniest seats in the second to last row of the plane. Me, being smaller than my hubs, switched seats with him, so he could have the aisle and a bit more room. I had to sit almost the entire flight with my shoulders in the shrug position, just to feel like I fit in the middle of the three seats. Service was good, with multiple offers of beverages. The dinner was not the worst thing I ever ate, but it wasn't the best either. I don't know if it was because we were in economy and so, were given a low end meal, or if that was the meal that pretty much everyone got, but it was some kind of vegetarian ravioli. The insides were a flavorless orange mush....could have been sweet potato, could have been squash...who knows? For breakfast, we were given a very slightly filled hot pocket type of thing that I think was pizza. There was so much dough that I literally took 3 bites and was done. This is why I always make sure I have snacks with me. For the duration of the flight, a blanket, pillow, and ear buds were provided. The blanket kept me warm, but the pillow was a bit lumpy. The ear buds were fine, but one just wouldn't sit in my ear and I had to hold it in practically the entire flight. Also of note, we had a serious medical emergency on board and had to be diverted to Iceland midway through our trip. The crew handled it expertly, letting us know (within reason) what was happening. Upon arriving in the states, assistance was given for missed connections, and hotel and meal vouchers were given out to travelers, such as ourselves, who were inconvenienced. I flew Lufthansa once before and loved it. The food is the only thing I can complain about with this most recent trip! 43/2024 read more

RUN RUN away from this incompetent airline. I have spent 3 hours trying to log in. Service rep finally told me to call Check In Technical Support. I must have interrupted this woman's nap as all she could tell me was to try another browser- already tried 2 computers, phone and 2 browsers. Then told me that there was nothing else to offer me in terms of help. REFUSED to allow me to talk to a supervisor - can you believe. I have watched this company go Down Down in terms of service, flights, food etc. I wish they would go bankrupt as they do not seem to realize who pays their salaries. NOBODY HERE GIVES A F....... about the customer. It's worse than the worse 3rd world airline you can fly. Are they still mad that they lost the war or what???? read more

Superb, despite the flight delay We took Lufthansa for a flight back from Portugal to California days before Christmas. They had a code share with United in Frankfurt. Despite making it about 15 minutes before takeoff, United refused us entry and apparently had already sold our seats. So, off to United's service desk we went. Rude treatment, before a nice gentleman stepped in and sent us to Lufthansa at the ticket counters. Things started to track better from there. Lufthansa's professional and thoughtful person booked us on a flight the next day. She was open about the airline covering hotel and a meal for us without being prompted, and gave us a card with our traveler's rights per the EU. She directed us to the train to get to our hotel. After figuring it our after a police emergency at our stop, we ended up is a simple room and got some sleep in. Checking in the next day was easy. We were offered a good deal to upgrade to business class and took it. A-MA-ZING! If you can treat yourself once, do it. Attentive and kind stewardess, plus amazing food, and the comfiest sleeping experience while in motion I've ever had. Holy heck it was nice. When we got home, I filed our claim for having been displaced from our flight. Had to figure out a secure way of communicating some info, but then the deposit lands and more than covered the upgrade. Thanks to Lufthansa for making the end to a big trip excellent, especially after United faceplanted and caused unnecessary stress. read more

See all

I had good experiences with Lufthansa in the past, so I was hoping to have a repeat. I thought it was was a solid choice, but not anymore. In the Frankfurt Terminal Z to USA (I took a flight to LAX) we were resting at the gate, after struggling through the airport and found some nice seats. We gathered (they weren't clear,no announcement) that we need to line up. Long line for Economy passangers, a Lufthansa female employee was screaming at everyone, looked at everyone's passports, some we had to stay, some not, what criteria? No idea? A bit of a Schindler's list vibe! After a long wait we had our passports checked. Then, we lost our seat, no place to relax before boarding. Upon boarding , they checked our passports AGAIN! So, why did we stay in that line before? Once, I underdstand, twice it's stupid! We were checked before anyway - if you go through security in Frankfurt or before at you initial destination. On the plane, more nonsense. My monitor didn't work, was frozen, kept clicking to get a flight attendant over, they would cancel it. After back and forth someone showed up and rebooted it. It never worked well. I need to watch movies since it's such a long flight, but I gave up on a few because when paused you'd lose your place, miss scenes, so I cared too much about some movies to watch them like that. Food- dreadful, don't know what happened. No meat dish, choice between spinach curry (no thank you!) and ravioli (w. spinach). I guess someone had to dump some old spinach somewhere. We picked at our ravioli. Otherwise, cold stoned bun and dreadful/fake looking dessert. Luckily we had food from my mom. For the 2nd meal, we skipped the cold sandwich with horrible bread, cheese and zucchini that tasted terrible. Stopped eating it, not wanting to get sick. Lots of turbulances on top of it. So, not a pleasant flight. Each time I went to get water from flight attendants area I felt like I was interrupted an important conversation. Not the nicest folks. Pretty bad experiences, very dissappointed! Too bad a solid airline went downhill so much! read more

I had a great business class international flight from LA to Frankfurt. Frankfurt to Berlin - terrible. Coach seats. 3 across. Zero difference between economy and business. Save your money. read more

If you fly Lufthansa from an Asian or African country, and transit through Frankfurt airport in Germany, be prepared for a rough experience. My wife and I just got back to the US of A from Hyderabad, India, yesterday, taking Lufthansa flights, LH753 and LH418. It is not uncommon to observe that airlines from across the world that fly into airports across the United States follow certain additional security procedures mandated by DHS. This is Lufthansa for you. First, you are greeted by Frankfurt police officers who are uniformed, fully armed - with automatic weapons - in combat gear. They randomly stop passengers at the entrance of the terminal while they are just getting out of a flight that has just arrived. My wife and I traveled in Premium Economy and we were the first to leave the aircraft after the Business Class passengers got out. When we were still on the aerobridge (jetway), we saw three Caucasian American passengers leave without being stopped and checked. We also saw an African gentleman being stopped. Then we both got stopped and the police officer asked us for our passports. She asked us where we were going and so on. We were surprised why these Police Officers were checking passports of passengers who were just arriving. It became clear that we were in a country that was not friendly to "non-White" folks. We just ignored it and moved on. All flights to the United States depart from the Z wing of Terminal 1. Here, before you enter the Z wing, you encounter an "army" of Lufthansa security folks. We waited patiently in long lines. When we finally got to the security check point, we placed our carryon bags for X-ray inspection after taking out stuff that needed to be taken out. Then we went through the full body scanner and got out after the green light came on without any issues. When we went to collect our bags that had just come out of X-ray, we were stopped by the Lufthansa security staff for a secondary check. We were not informed why we had to go through a secondary inspection. We were literally held and dragged to the secondary inspection room where we were asked some ridiculous questions and physically checked by hand. It was quite humiliating. The security people used extremely derogatory language. The woman security staff even verbally abused my wife and even had the audacity to tell us that they were randomly checking Asians and Africans. I clearly knew this was not a one-off situation. We were angry but helpless. We came out to take our carryon bags. The place is extremely crowded and we could not stand there and check the bags. When we got to the departure gate, we wanted to reorganize things in our bags. We found that the security staff had literally taken out some of the expensive, delicate, hand-crafted artifacts we had purchased in India and Thailand during this trip and had not put them back. This was daylight robbery. The crummy security people stole it. Even the mobile charger was missing. This is not an aberration. These rogue security characters routinely harass South Asian and African passengers. Many endure and don't report or talk about it. I decided not to do that. These folks are rude, mean, nasty folks with a perverted, racist mindset. We complained about this crappy harassment and stolen items to another bunch of cold Lufthansa representatives with a couldn't care less attitude. They told us that we have to get out of the terminal and talk to the Police and go back to the security checkpoint to enter the terminal. The Lufthansa security folks showed their true colors. These folks have not forgotten their country Germany's past history. If people traveling in Business Class and Premium Economy can be treated like this by the airline security staff, then I can only say this has become a crummy carrier. It's a SHAME that this airline is part of the Star Alliance. The airline operates refurbished Boeing 747 airplanes introduced in the 60s. This picture shows the higher price Premium Economy cabin, which is right behind Business Class. Oh well! read more

Lufthansa - Lufthansa (LH418) flight Premium Economy cabin - Airlines Near Me

Zero if I could: This is my first and last time ever flying Lufthansa! I thought that being a German company the experience would be stellar. Complete opposite! 1. 4 tix at $9000. Paid extra for seat assignment. Seats were changed 4 times to then have us on the 4th change to not sit together. SFO to Frankfurt to Rome. 2. SFO to Frankfurt's reassigned seats were up against a wall, 3 seat reclined one inch, 4th seat did not recline at all, for 11 hours. Remember that I paid extra to not get the seats I wanted. 3. Check in attendants were the rudest I have ever experienced. 4. Take off was delayed. The flight attendants were not friendly at all. My son asked for ice tea and the stewardess literally snapped at him, "No!" 5. Arrived in Rome after 11 hours, connected on to the next flight to then be asked to disembark due to a door issue. 6. Again, RUDE counter attendants the caused mass confusion when trying to update the passengers. Everyone stormed the counter. What they wanted was 70 volunteers to get off the flight with a 250 voucher. Because they caused so much confusion, the counter attendants started yelling and threatening all of us that if we didn't cooperate that they would just cancel the flights altogether. 7. They couldn't get 70 people, they got 50, and then started to pull the rest of the people the next flight. 8. Once that happened, we were able to board. Once seater, the captain came on and said that the counter attendants miscounted and still needed 10 people to get off so they randomly selected another 10 people. 9. I was supposed to arrive in Rome today at two but I am still seated waiting to take off because now they are questioning the load of people and where we are all seating. 10. I am BEYOND DISGUSTED WITH THIS AIRLINE. I will ever ever ever fly Lufthansa again. In my 50 years of international travel, I have never experienced such rudeness, disorganized, and horrible treatment of their passengers. First and last time. I would like a refund for paying for seat selection early when I didn't get any of the seats I wanted from SFO to Frankfurt due to the 4 x that we were moved and ultimately to a horrible seat situation read more

The airlines can melt the panes for scrap metal and buy new Cessna's, Or twin props. Business class is coach seats with an empty middle seat. Friggin HORRIBLE!!!! Never again, I'll walk first. read more

I am not thrilled about the airline but want to give a 5 star shout out to Shreeangan Mutto who helped me on June 28, 2025 to move me from an aisle seat to a window. He went over and above the call of duty for a scared flyer. Thank you for your wonderful customer service. read more

Our flight from Bucharest to Frankfurt was delayed, so we arrived one hour late. Lufthansa did an amazing job with communicating the delay by sending us a text and email with the notification. Several passengers were worried about arriving to Frankfurt in time for their connecting flights. Lufthansa flight crew did their best to reassure passengers with frequent updates in both English and German. They explained that flight travel through Europe is experiencing disruptions resulting in late arrivals. I admired the crew for being honest about the situation and communicating all updates. Additionally Lufthansa is one of the safest airlines in the world, which means a lot! read more

See all

Flying during the pandemic has upended many things. However, Lufthansa's business class still serves their meals course by course. The filet steak was served medium rare. The sauce was great. The gratin potatoes decadent. Awesome! While lackluster when compared to many other flagship airlines pre-pandemic, other airlines have gone to pre-packaged 1 that meals in their business class during CoVid19. This gives Lufthansa a distinct edge during the crisis. They have swapped several procedures--preflight wipe for your seat in lieu of a hot towel for example. No more cart of goodies for self serve mid flight. No more pajamas. Grateful to be flying again. read more

See all

Avoid, Avoid, Avoid, if possible They cancelled our first return flight for no justified reason, probably didn't have enough seats sold, we had to rent a vehicle, drive 8 hours, stay overnight in a different city in order to fly next day and then had a 7.5 hours delay due to defective aircraft in Frankfurt. Luftsheisa is trying to reimburse us nothing! read more

I would be flying LH for part of the journey that I originally booked on United site. I selected three seats on LH website that costed 105 dollars, including all taxes. This is the figure showing on LH website. But they took 124 dollars from my credit card. When called, three agents promised a refund of the excess $19 (rounded figure). Waited. Then a fourth agent enters the scene and say no refund as one of the seats I selected cost a lot more. It is the LH website that showed me the cost that I paid for. I have the proof (snapshot of LH website) that my seats purchase costed only $105. Not only did the agent refused refund of excess, but also CONFUSED me about the itinerary by saying something completely different than what is on my tkt. When pointed out of his mistake, he defended himself. Another agent claims that tax made the difference. Excuse me, but a 3 dollar tax is not going to change 105 to 124. Plus 105 was the final amount LH website showed as what I would pay for the seats I selected. Either refund when you charge excess or get facts straight on LH website. LH was the airlines that United automatically selected for the dates/price I wanted. I sincerely wish I should have spent more and stick with United, instead of LH. Otherwise, be prepared to loose your money with LH, because they are not going to admit their mistake or refund you if they take extra. Going forward, I would stick with United for international trips. read more

My experience flying Lufthansa from Frankfurt to NYC was exceptional. I was especially touched by one staff member, Claudia Hall, who went out of her way to help me with a personal request. I had asked her to use my camera to take some photos of the cockpit so I could delight my 8 year old son. Not only did she capture some great shots, but she came back later to my seat with a bag full of games and toys for my son to enjoy! read more

This is definitely not like flying them in the 80s, when the service went above and beyond, but that I'm sure is the same for other carriers as well. That being said, this year's trip to and from Frankfurt Germany was ok. The seats do have more leg room compared to other carriers. There was TVs on the back of seats with movies to watch, which kept us entertained. The service was good as well as the food options. They did have lactose, vegan, and vegetarian options too. Overall, we got a good deal and it was a good flight. read more

See all

This airline is garbage. On the last leg of our trip we found that three of the five tickets we purchased couldn't be issued. When speaking with customer service we found that they wouldn't issue the other three and wouldn't book us on the next flight to get home. I had to buy five new tickets to get home. When I contacted them to get a reimbursement, I was denied: Thank you for your inquiry dated November 20, 2024. We are sorry that your trip from Cairo to Anchorage on November 15, 2024 did not go as planned. We apologize for any inconvenience this may have caused. Kindly note that Regulation (EC) No. 261/2004 applies to flights departing from EU member states and flights arriving in EU member states from third countries. As your journey starts in Egypt and ends in United States, we cannot accommodate your request for compensation according Regulation (EC) No. 261/2004. We would appreciate the chance to earn back your trust in our service and hope to welcome you on board again soon. Sincerely, Yashika Mahendru ___________________________________________________________________ read more

If u could give zero stars I would. Frankfurt airport and Lufthansa are the RUDEST and most disorganised airline / airport I've ever experienced in my life. Stuck in the airport for 8 hours cos they couldnt find us a replacement and then would t let us into the lounge even with American Express platinum cards bc our flight was Lufthansa operated by United. Go fuck yourselves. read more

Came back to Washington Dulles Airport from Munich on Lufthansa on Dec 4, 2023. It has been two weeks as of today (Dec 18) and my "delayed luggage" is still "delayed". LH414 flights are operating everyday between Munich to IAD and still no bag. Also, my two companions' "delayed luggage" are still in Munich per their AirTag. Lufthansa, *please* bring our bags back to IAD. We would be so grateful and thankful! PS: My bag claim #0220 LH 616366. read more

Lufthansa - Airlines Near Me

The attendants were always available and helpful. Service was excellent. On time arrival!