Used to fly with Inited for a decade out from Seattle to Frankfurt a lot for work. Nice service overall, foods were so so ...didn't quite interact with them since using the app but did talked abit at the airport regarding printing boarding pass. Nice to get a chance to fly with United again. read more

United Airlines - Airlines Near Me - Frankfurt, HE

Absolutely horrible experience traveling overseas. They book connecting flights too close together so that when you are delayed by the EU's new biometric scanning security you miss a flight. Then they put your luggage aside and you can't get it sometimes not until the next day. They refuse to offer hotel accommodations when you have to wait for a flight the next day and are completely unhelpful, and their app provides the wrong information. Also you can't get through to anyone by phone. Fly with someone else instead of the "unfriendly skies." Wish I could give zero stars. read more

United Airlines was for years one of my go to domestic airlines, along with American. Then.... someone merged with Continental and someone else bought US Scareways and I could go on, but why? All of these mergers have been good for the airlines, but well... me'h for the rest of us fliers. I've been through Frankfurt (am Main) a few times, but never on United. Always on Lufthansa. The ease of getting through the airport was pretty good. But they have this weird, pick you out of the crowd setup, in a corridor leading up to their Gate. I guess if you look, um American, they grab you for additional security. On the other hand, the ease of boarding was pretty good. Their flight personal were both relaxed and friendly. They certainly worked hard at keeping the stress levels to a minimum, which was great. Seats in all classes were pretty good, too. They were much better than that other Atlanta based carrier, which charges you for Business without really giving delivering the seats, or the experience. United, you did so many things well. Vielen Dank. Aber, kein Deutsches Bier? read more

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Although the terminal seems aged, the direction signs are clear and the overall cleanness is considered pleasant. My flight with UA was on schedule, in Terminal 1, and the boarding was smooth. Gate agents were sophisticated, and the entire flight crew were very friendly and helpful throughout the flight. I feel thankful that my flight was smooth, and even arrived destination earlier than scheduled. I often thinking - When there's no weather or holiday delays, or no tough situation like flight cancel, United usually handles each assignments perfectly. And when there's technical delay or delay with other reasons, or flight cancel due to weather issue, gate agents then have to follow different operation procedures and busy arrange the needful, which the tension and frustration creates unhappy passengers and it's really nothing agents can do about. But they have to apologize calm the people down. It's tough. read more

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Pretty horrible face plant of a service experience We took a flight back from Portugal to California days before Christmas. Lufthansa and United had a code share with United responsible for the leg from Frankfurt. There was a flight delay, but despite making it about 15 minutes before takeoff, United refused us boarding. The doors were open right in front of us. We watched as another couple came up and boarded. And all we got was a, "You can't board. We already announced." They apparently sold our seats early from what another stranded passenger they refused boarding to earlier said. So, off to United's service desk we went to find a way to get home. Exceptionally rude treatment by a lady who refused to provide details, simply said we'd need to rebook, and kept saying she gave us all the information we needed to not inquire United any longer. Judging from the long line, she definitely was not as effective as she thought she was. A nice United gentleman representative finally interceded, actually answered questions, and instructed us to go to the Lufthansa ticket counters. Mean lady gave him dirty looks as the rest of us thanked him and wished him a Merry Christmas... and her an attitude adjustment. The only good moment in a horrendous United experience. Fortunately, Lufthansa's was super professional and thoughtful once we got there. Gave us information on our rights, scheduled our flight the next day, gave us a voucher for our hotel room and meals, and instructed us how to get to the train to our room for the night. What a difference some professionalism and kindness make, even in hard circumstances. United should take some customer service lessons from Lufthansa. Or anyone with a rating above two stars, really. Will avoid United if at all possible... and light a candle for the mean rep in Frankfurt. She apparently needs some good wishes. read more

Our LH run UA flight had a poorly run gate which, typical for Germany, is a free for all boarding process. Remote gate only added to the fun. read more

Avoid United out of Frankfurt airport. They hire officious and obnoxious private security to check your passport. They ask where you went on your vacation. Every city. As if we remember. Even immigration and customs for the EU and USA don't ask such questions. It's one thing if they are intrusive. But they are also rude. So rude that we started laughing. No wonder the CEO of United doesn't fly his own airline. I don't blame him. We will follow his example read more

I don't believe they worth even one star. A terrible airline with non existent customer service. I paid for a direct flight from Newark to Athens, Greece. On the return the airplane went to Reyjavik, Iceland due to a problem with one of the pilots. Passengers stayed in the plain at the airport for over 4 hours. United offered a $150 coupon which is a ridiculous amount and does not even address the major inconvenience they caused. I now booked a flight to Los Angeles, I looked and found nowhere on their site a place to enter the "certificate" they offered, so I booked. I called their phone center and they cannot apply this certificate on hind side. Terrible, terrible, terrible customer service and my last time I am flying with them. They are despicable to preach customer service. DO NOT BOOK UNITED. DO NOT MAKE THE SAME MISTAKE I DID. read more

This rating really would be less than a star if it was logistically possible on Yelp but as we all know, it is not. I am beyond angry and am amazed at the experience that we had yesterday at the United Airlines ticket counter. We were initially ticketed for our 2 flights at the Lufthansa ticket counter in Athens: Athens to Frankfurt, Frankfurt to Newark. Our flight was at 7:00 am and we were very bleary eyed from lack of sleep and coffee. While my husband and I were in the security line, we noticed in that we were not in sitting together for the 2nd leg of our trip from Frankfurt. Upon arriving in Frankfurt, we initially attempted to change our seat assignments at the Lufthansa service desk. They advised us that they didn't have access to United's system and only United could do so (we purchased the tickets on Lufthansa's website). We then went to United's counter in Terminal Z. The agent told us that "it was a nearly full flight and they didn't think they would be able to accommodate our request. However, if [we} wanted to pay 199 Euros each, we could sit next to each other in Economy Plus." The gate looked fairly empty and we opted to take our chances. After the door closed, we noticed that the flight was not only not full, it was less than half full. Further, the TWO SEATS NEXT TO MY HUSBAND WERE EMPTY. Really? There were also multiple sets of seats in other rows empty throughout coach and and Economy Plus that were empty. This begs the question - is United being less than forthright with their customers so they can upsell Economy Plus? It is hard to fathom that there was a mass exodus of people who suddenly didn't show up for our flight, which would explain the sudden availability of seats. Keep in mind that we purchased our tickets months in advance and we also checked in online for our flight ahead of time (more than 24 hours). We also fly more than 30,000 miles a year, most of which are with United because of the monopoly it has out of Newark airport. United should be honest and forthright with its customers. They should also treat its good customers with a greater deal of respect and provide a simple service like seating them together. [BTW - I wasn't the only customer on the flight who was mysteriously seated away from their traveling companion] On the positive side, boarding was well organized. read more

Years ago I left them a good review because they got me half way to my destination and handed me off to another airline. But in hindsight that wasn't good enough because I ended up having to take a train when the other airline also failed to get me to Budapest. Today, united reminded me why I hate them and avoid them. The flight was badly delayed. They promised to give me food to take away if I slept through the meal but that was a lie. Worse of all, they woke me up, not for food, but for stupid reasons like the unnecessary mask (remember: everyone on this flight was vaccinated) slipped down WHILE I WAS SLEEPING. Terrible customer service all around, and a real attitude problem from the stewardesses. Avoid this airline. read more

Is air travel glamorous? No. Does United get me where I need to go? Yes. And friendly. Two trouble points: 1. They charge for some beverages in coach (while international competitors don't). 2. The variety of entertainment systems is terrible. Worst, they often cannot be turned off so you sit in front of flickering screen. Otherwise - Nothing better than a loving grandma serving you a soda. read more

The worse United station I've had the pleasure of using. Always have issues with CSR, gate agents and the planes. Deferrable item today trying to get home and Capt calls Chicago and they say let's fix the problem. They don't even have the part. Oh we can just defer it and fly. Hours later they figure this out. This is why United has lost so many of its loyal elite flyers since their merger with CO. Grossly mismanaged. read more

UA experience is often bad which includes flights from Frankfurt. Too many delays and airplanes with ancient facilities. Just got onto a cramped UA 927 to SFO, because the other flight UA 59 is to be delayed for 22hours. The only good thing is one can use the Lufthansa lounges which are an order of magnitude better than the UA club. read more

Flying on the United 747-400 is just ok. I wish that each seats had their own monitors with the selection of movies that the business class have just like on their 787 Dreamliners. Instead, you are stuck with their United Entertainment Wifi package. it's great if you hardly fly, but i've logged over 75k over the last year and it's been basically the same stuff. On a transantlantic flight it's a huge drag!!! read more

Totally unprofessional action on United Airlines behalf ! We were in the air less than an hour and ordered back to Frankfurt. Then detained for over 6 hours for a another security check with no United representation to advised us what happens next and or when. Then finally we get advised hotel reservations were made but no shuttle from the security checkpoint to the hotel or a transfer shuttle. We had to walk over a mile to another checkpoint only to be again delayed getting to the hotel. United should have had more representatives help us get to the hotel and more wheelchairs for those who needed help making the trek through that never ending airport. I'll be shopping for another airline next trip to Europe. read more

Service was fine but for the love of god, don't eat the pasta. Learn from my mistake. I have a stomach of steel and can usually eat several day old fast food that's been sitting out with no issue and the pasta on my flight DESTROYED me. read more

I do not usually write reviews so many weeks post de facto, but being in India where Yelp does not yet exist, I feel compelled to add my two cents. My first two of three United flights to Delhi were both two hours late and I had to rush through Frankfurt Airport to catch my final flight after already spending close to 20 hours traveling (with 7+ yet to go). I somehow made it! However, when I recently checked my mileage balance on United.com, my final leg still had not been added to my balance, requiring me to submit a request that still has not been answered. Airlines in general, and United in particular, just do not care about customer service because they do not have to. They know that most of us will probably purchase the cheapest fare, so it will only be a matter of time before we return even if their service is pitiful, which it usually is ... rude check-in and gate agents, aggressive flight attendants, and poor on-time departure/arrival record ... they should change their motto to: "United Airlines,We Don't Care, We Don't Have To" UPDATE: Once in India, I have to say that United came through with flying colors. When my wife's return flight was rescheduled, leaving her a 30 minute layover to clear immigration/customs, re-check her bag, and get to the next gate (IMPOSSIBLE), we contacted United and were quickly dismissed ... "sorry"! But when we got our travel insurance company involved, they were able to change her flights and get her home in time to attend a meeting at work the following morning. I received a call three weeks prior to my scheduled departure informing me that my 84-year old mother had been hospitalized and was not doing well. I contact my insurance company thinking that they would be as professional as my wife's, but after 12+ hours of being ignored, I contacted United reservations in New Delhi. They were not extremely helpful, but when I was finally transferred to an American employee, she was outstanding. She found me a flight two days later (i had to get from Southern India to Delhi the next day) and WAIVED THE $300 CHANGE FEE ... without even asking. I was able to get home to see my mother and spend a couple days of quality time before she passed away on 2/12/2015. Thank you United Airlines! I am not prepared to give United 8, 9, or 10 Bombs (4 or 5 stars) only because of all the negative experiences I have had in recent years, including finding out post de facto that 15,000 of the 20,000 miles from the US to India and back were not eligible for frequent flyer credits (K Class). However, I will upgrade my previous 2 Out Of 10 Bombs (1 star) rating ... CombatCritic Gives United Airlines 6 Out Of 10 Bombs With Room To Grow Or Recede ... More Bombs Are Better! read more

Horrible just horrible. Let me explain my experience: service bad. Flight crowded.

In 2017 united still has plenty of Stone Age airplanes without personal televisions.. it's such a sucky company

PRO TIP: before you stand in line to board, make sure you go up to a United employee and asked to be "profiled" for security. United's PA system is terrible (although they never announced this requirement anyway). Definitely just stood in line for 2 hours only to be told about the profiling requirement AS I WAS BOARDING. End of story: I ended up being the last person to board the plane. Don't be me; ask to be profiled. read more

I've been flying United for years but they were much better before combining with Continental. I can stand the policy changes the were forced to do to fit the Continental computer system but I wonder why United would adopt business practices of an out of business airline. read more

Waiting in long ass line while the booth attendants laugh and joke for their morning huddle for the past hour!!! Literally have no opened even though you should be open the whole FUCKING TIME, since there are flights heading out every fucking HOUR!!!!!!!!!! read more

I'll make sure my company never books any of our employees on UA, although we have been flying with them for years and years in first/business class. The CS Team Lead Sabine A. was absolutely unprofessional and rude handling my flight from FRA to SFO. A UA customer service rep made an error while issuing my boarding pass and Sabine scolded me in front of tons of passengers, treating me like a 12 yr old child. I was upset at her attitude towards me and told her there must be an error. She then threatens me and tells me she will re-book me on the next flight (next day) if I continue with my attitude. Hmm, interesting as my reaction was in reply to her yelling at me in front of many other passengers. No one should be treated this way, regardless if you're flying first or economy. After searching in the system, she says "Oh, looks like the CS Rep made an error while issuing your boarding pass." No apologies, nothing...just a simple 'Oh.' UA has no respect for their customers and this wasn't the first incident with this airline. However, it will be the last as we'll never use this airline again. read more

My experiences with United Airlines at the Frankfurt Airport have been mostly frustrating, sometimes bizarre. Several years ago, passengers were not allowed to sit down at the gate (although international travelers are encouraged to arrive hours early), while the flight attendants had many seats to chose from. They are always the little security stickers required on boarding passes that some passengers don't seem to get - today, there were two lines going in opposite directions (one to board, one for said stickers) that crossed paths and caused some chaos. It always pays to arrive late, because these passengers get priority while everybody else waits patiently in very long lines to let them go ahead. In November, several passengers were separated from the rest and taken to a different area, apparently for security reasons - only, nobody knew what they were supposed to do. I have lived in the US for over 30 years - today, for the first time, I was not allowed to board until a very young woman made sure that I speak English - really? The airport itself is quite dreadful - United's crew has managed to make it more unpleasant each time I return from visiting my family.... read more