All Nippon Airways

184

7 months ago

ANA (HNL HND Pokémon Jet) - A Magical Surprise Flight I'll Never Forget (01.09.2026) I've flown ANA many times, but this flight from Honolulu to Haneda turned into something truly unforgettable. For weeks before my trip, I had been tracking the Pokémon Jet, hoping my flight would line up with it. The rotations kept changing, and I was honestly about to give up on the idea. But when I walked to my gate in Honolulu and saw the colorful Pokémon jet parked there -- with Pikachu, Togekiss, and Vivillon on the livery -- I froze. Total shock, total excitement. I couldn't believe I was actually going to fly on it after following it for so long. The Aircraft & Boarding The Pokémon Jet is even more beautiful in person. The colors are bright and fun, and the designs of Pikachu, Togekiss, and Vivillon give the whole plane a cheerful, adventure-like vibe. Inside, ANA continued the theme with: * Pokémon napkins * Flying Pikachu snack packaging * Cute Pokémon headrest covers The cabin felt so lively, but still very "ANA"-- clean, organized, and calm. In-Flight Meal & Service The meal was tasty and well put together: chicken with rice and veggies, a side salad, fruit, bread, and bottled water. ANA's crew was, as always, kind and attentive -- checking on passengers often and keeping everything smooth. Later during the flight, they handed out a snack box with an airplane-shaped window, another adorable detail that fit the theme perfectly. Views & Landing in Japan The sky looked beautiful during golden hour, and being in a window seat made everything feel peaceful. But the highlight was landing: As we approached Japan, the sunrise lit up the horizon, and I got to see Fuji-san again, perfectly outlined against the glowing sky. After a long overnight flight, that moment felt calm, meaningful, and like the perfect welcome to Japan. Final Thoughts ANA already sets a high bar for service, cleanliness, and comfort. But being surprised with the Pokémon Jet -- after tracking it and nearly giving up hope -- made the whole experience feel magical. If you're flying between Hawaii and Tokyo, you might get lucky with this special livery. And trust me: it makes the trip unforgettable. read more

All Nippon Airways - 太陽 - Airlines Near Me - Honolulu, Hawaii

All Nippon Airways - About to land - Airlines Near Me - Honolulu, Hawaii

All Nippon Airways - Food - Airlines Near Me - Honolulu, Hawaii

All Nippon Airways - Pokemon Plane! ANA's Pikachu Jet NH (JA894A) - Airlines Near Me - Honolulu, Hawaii

All Nippon Airways - Got to see Fuji San again! - Airlines Near Me - Honolulu, Hawaii

All Nippon Airways - Pikachu theme! - Airlines Near Me - Honolulu, Hawaii

All Nippon Airways - Wing - Airlines Near Me - Honolulu, Hawaii

All Nippon Airways - Arare and drink - Airlines Near Me - Honolulu, Hawaii

All Nippon Airways - Hello there! - Airlines Near Me - Honolulu, Hawaii

All Nippon Airways - Seat - Airlines Near Me - Honolulu, Hawaii

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Alvin A.

Elite 26 All-Star

776

847

10862

1 year ago

All Nippon Airways - HNL-NRT Premium Economy - Airlines Near Me - Honolulu, Hawaii

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Michelle C.

339

398

1740

8 months ago

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Lolo A.

284

10894

1 year ago

Offering a comparison of ANA to JAL (Japan Airlines): In comparison to JAL: - Kids meals must be requested on ANA (Kids meals are standard on JAL) - Miso soup is served with every meal on JAL - Meals are better on ANA - ANA terminated their child fares on 1/31/24 (JAL offers discounted fares for children (2-11) on international flights). Overall, I've had great experiences with ANA! Would highly recommend! read more

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Clovis M.

7 months ago

The only reason I give it a single star is that the rating does not allow zero stars. I'm writing this from inside the plane, which has been delayed for EIGHT hours. I bought an "Air Nippon Airways" ticket from Washington DC to Tokyo "operated by United Airlines". It has been absolutely atrocious. The first plane were were herded onto looked like a scrapyard salvage case, and lo and behold, It never took off due to multiple system failures. We were left waiting INSIDE the rust bucket for an hour and a half, until they finally admitted that bird was dead on the ground. They proceeded to debark us and kept telling us "just another 30 minutes" for the next five hours. They finally managed to find another banged-up clunker (scratched seats, nonfinctioning USB ports), and once again herded us into it... and once again left us stewing for one hour and a half while they cobbled up a crew. In other words, they knowingly lied to us about the plane being ready to go just to get us out of the boarding gate. We lost a whole day of our trip, and are scrambling to contact the hotel so we don't lose our reservation due to no-show. Air Nippon has full responsibility irrespective of who operates the flight, since the tickets were bought in THEIR name, and show up on THEIR site. If the partner with substandard low-tier carriers, it's on them. I will never trust Air Nipon again, and will tell everyone I know who is thinking of making this trip to never book with them. The flight in question was UA803, leaving from Dulles to Haneda on February 6th, 2026, and should have taken off 12:20 PM, and STILL hasn't taken off at the time of this review (7:50 PM, for crying out loud). The way they treated us like cattle is absurd and inadmissible. read more

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Jillian J.

11 months ago

Flight from Honolulu to Narita was good. Flight from Haneda to Honolulu was HORRENDOUS!!! Do NOT fly ANA! Very disappointed as we've flown ANA before and it was great. First we experienced poor customer service at Haneda airport. We got to Haneda at 7 so I could do airport shopping. Our flight left at 9:55. My daughter had a problem scanning her face with her ticket. All baggage and face scanning is automated. We were told to wait in the customer support line. There were 5 people infront of us so we thought it would be fine. Wrong!!! 1 1/2 hrs later we were still in line waiting for actual people to help us. There were only 2 lanes open and idk what was happening with these people but it took over an hour for the one woman. To make matters worse they pulled people out of line to cut. When it was finally our turn our issue was resolved in 10 minutes. We made it for a bathroom break and last ones on the plane. We had to go through security which was quick. Boarding began at 9:20. It took 2hours at the ANA counter. Flight from HELL! Fist service of flight was also last service. They served drinks, at the same time as the meal. My husband ordered a beer and before he could tell her which one she opened one. He said he wanted a different one and she said no it's opened already. Then they came with icecream and picked up trash. 5 minutes after that they brought out snack bags and said this would be the last service. No more service! But ok fine whatever-it's a night flight. I've flown this route on other airlines and usually they served drinks the snacks when it's closer to landing with a drink. My 6year old wanted water during the flight so my husband went in the back to get it. The flight attendants ignored him. They were talking in the back with the curtains closed. Finally one was nice and said sure. The chairs were so uncomfortable it was a small plane. I couldn't sleep at all and my back is so sore!!! Awful!!! The one positive is that all my luggage arrived with nothing damaged or broken. Cheers to the baggage handlers. Flying JAL from now on. So disappointed. read more

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Yanee E.

2 years ago

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Great T.

2 years ago

Flew JAL before deciding to try ANA and the services in Japan were HORRIBLE !! Waiting time of 1 hour on the phone to speak with a live agent , cost cutting and reduction in quality of foods, horribly understaffed on the plane and at check in . I recommend flying Japan Airlines , which is far superior to ANA in both servicing and amenities !! read more

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John F.

1272

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10255

12 years ago

All Nippon Airways is a codeshare partner with Delta Airlines so I was able to redeem Delta miles for a business class flight to Haneda, the smaller of the two main airports for Tokyo. Being a foreign carrier, I had very high expectations for All Nippon Airways. As you can see from my pictures, the food was very good but in some cases was still served with the wrapping paper or plastic covers on certain food items. Yes, of course I can take off the plastic cover myself but hey, this is international business class so I expected a higher standard of service. The main meals of lunch flying to Haneda and dinner on the return flight were both very good but the breakfast on the return flight was disappointing. However, one nice feature of All Nippon Airways business class is that you may order a hot bowl of udon at any time on request. Since I didn't like the breakfast offering, I ordered udon for breakfast. (Yes, that is a bottle of Chivas Regal with my breakfast.) A very nice touch in the lavatories were the toothbrushes, mouthwash, wet wipes, and the no touch sensor operated basin. All Nippon Airways definitely deserves 4 stars for great food and service but no lay flat seating in business class so no 5 stars for them. read more

All Nippon Airways - Lounge in Haneda - Airlines Near Me - Honolulu, Hawaii

All Nippon Airways - Dinner Haneda - Honolulu - Airlines Near Me - Honolulu, Hawaii

All Nippon Airways - Udon on request Haneda - Honolulu - Airlines Near Me - Honolulu, Hawaii

All Nippon Airways - Breakfast Haneda - Honolulu - Airlines Near Me - Honolulu, Hawaii

All Nippon Airways - Lunch Honolulu- Haneda - Airlines Near Me - Honolulu, Hawaii

All Nippon Airways - no touch sensor sink in lavatory with amenities - Airlines Near Me - Honolulu, Hawaii

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Angelo A.

Patrick's Taxi Honolulu Hawaii W.

679

1687

1728

12 years ago

Flew on ANA (All Nippon Airways) for the first time from Honolulu to Hong Kong. Actually, the entire trip was broken into four legs (Honolulu to Narita, Narita to Hong Kong, Hong Kong to Narita, and Narita to Honolulu). The first leg (Honolulu to Narita) was unfortunately on United Airlines. Having that different carrier really highlighted the difference in service between international and domestic carriers. Every ANA employee we encountered (check-in agents, gate agents, flight attendants, etc.) on the remaining three legs were welcoming, friendly, helpful and attentive. On the other hand, the United employees, particularly the flight attendants, although not overtly hostile (although I've experienced this on other flights) were not nearly as pleasant or helpful. In fact, I'd probably describe them as indifferent and disinterested. How hard is it for domestic carrier employees to act like they care about their jobs and their customers? In the end, both domestic and international carriers get you to your destination. However, the attention to detail and the care and effort they display, makes the ANA experience, from start to finish, a much more positive expereince. read more

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Rob D.

8 years ago

Their planes and flight attendants are very good, no complaints BUT.... Book RT flights with separate departures to Tokyo, but returning together - TOGETHER. Well after I purchased the tickets, I learned they could not assign seats on the returned flight as they where BLOCKED. WTF? But took our request and would try to ensure we sit together. ( oh boy, TRY) Well ANA Operated by United - assigned us seats a few weeks later , having us sit like 3 blocks apart. I AM VERY ANGRY that my wife and I cannot sit together on our return to Honolulu. Who in the hell makes these decisions? - The customer should choose the seats. We paid for them. My wife and I want to sit together, but ANA Operated by United doesn't give a damn. " you will sit where we tell you after I take your money". No more ANA. We usually fly JAL or Hawaiian, and its for reasons just like this. Very unhappy customers. read more

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Steve C.

8 years ago

After flying on JAL and KAL (which flies directly to Tokyo from Honolulu) for at least 50 times, finally I have the chance to fly ANA this year. ANA is comparably cheaper than JAL and service is slightly better. They give Haagen Daz ice cream at end of meal and the breakfast snack that they hand out (KAL serves two full meals but both JAL and ANA just serve 1 meal + snack on return trip) is better than the one JAL serves. read more

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Dian H.

Elite 24

269

1839

7 years ago

Ok, I definitely recommend the Premium Economy product on the Honolulu to Narita flights. Flew Economy Perth to Tokyo which was fine. However the ANA Honu A380 from HNL to Narita was super comfortable. It was a debacle at Honolulu International as the Gold line was closed. Instead the TSA line snaked along for 500m. Once you finally reach the lounge at C4, all is forgiven. Food selection is definitely for my Asian taste buds with rice, Hawaiian style BBQ chicken and Japanese veggie curry. The gate for Premium and Business is within the lounge!!. The A380 feels so spacious with better air humidity and cabin pressure control, making it a painless and comfy flight. The Muslim meal was so amazingly nutritious with loads of veggies. I was so happy compared to United's terrible meals and service. Although there's just the tiniest undercurrent of racism from the flight attendant serving my row, it's not as bad as United's attitude. Highly recommend ANA's new routes. read more

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Jessica L.

Elite 12

113

257

723

14 years ago

ANA is quite possibly the best airlines ever!!! I took an ANA economy flight from Narita, Japan to Honolulu a few months back and I still talk about their amazing service and amenities! Reasons why I wish that ANA flew everywhere: -Sweet and attentive Japanese flight attendants -Hot oshibori is passed out at the beginning of the flight. -Leg rests! -A tv with a selection of movies, games, and music for each seat. -Delicious in-flight meals! (e.g. sukiyaki over rice, hot ocha, steamed vegetables, hiyashi chuka soba, fruit, and a small piece of manju) -Generous (and free) snack packs with individually packaged manju, arare, and more. In short, flying with ANA made an eight hour flight actually enjoyable! Now if only domestic airlines could take a hint from them and perhaps then they could ease their way out of their financial troubles! ;) 5/5 read more

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Katherine M.

105

8 years ago

I only used ANA flight from Tokyo to Haneda before. It was my first trip from Honolulu to Narita round trip with ANA/United. So check in at HNL was at United counter. Very confusing counter design. It looks like somebody checking in but actually it's a self check in. Flight was ok, the usual to NRT. On a way back from NRT to HNL was actually ANA. Usually when I fly with JAL, everything goes great but this time..umm.. there r 4 counters to check in in NRT that's like ANA takes over half of the south wings! So huge! And there r like 10 self check in machines and I had a green card so had to go check in at the counter with people. Ok, there r 2 counter open and there r 3 family before me. Something was happening to the family checking in now, was taking forever. The lady at another counter looks like she doesn't know what she is doing, was taking forever too. other side counter with only baggage check in has 5 counter open, no lines, they r just looking at us. People who organize the line just talking. I guess they only know how to check in baggs.after 15-20 min, The kids on a line started crying. Finally one lady came help checking in. I never waited this long to check in with Japanese airline. I never seen nobody pays or help customer waiting so long like this. Before they put new self checking in machines, they should train employee how to check in. Seems like nobody knows how to check in ANA air line anymore. It doesn't matter how many counters they have, there r nobody can check in. So disappointed. Also, they assigned the seat before u check in, and cannot change it. Food and entertainment were very good but flight attendant wasn't very nice. I probably not gana use ANA anymore. JAL is MUCH better. read more

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13 years ago

Terrible customer service... Family needed to fly back to Tokyo as our father passed away. They would not allow us to fly back even though they had seats available. No meal = no fly.... What??? Then we found out United had cancelled their flight to Tokyo.... Guess who was checking in.... Yup United passengers .... Before us..... Who cares if their food is good or they have better videos.... They're not even loyal to their own customers..... Family emergency means nothing to these idiots. read more

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More info about All Nippon Airways

300 Rodgers Blvd
Honolulu, HI 96819
Directions
(800) 235-9262
Call Now
Visit Website
http://www.ana.co.jp

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What time does All Nippon Airways open?

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Does All Nippon Airways have free WiFi?

Yes, All Nippon Airways has free WiFi.

All Nippon Airways Reviews in Other Languages

Japanese
1 Review

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I had to call 1.877.456.2077 to make our reservation because the app wouldn't let me book a room for the same night after midnight. The lady who answered the phone was wonderful--very kind, helpful, and efficient.

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Review Highlights - All Nippon Airways

“Ok, I definitely recommend the Premium Economy product on the Honolulu to Narita flights.”

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Hawaiian Airlines

2.2(2.6k reviews)

I had to call 1.844.239.0422 to make our reservation$ because the app wouldn't let me book a room…read morefor the same night after midnight. The lady who answered the phone was wonderful--very kind, helpful, and efficient. I didn't get her name, unfortunately, but she made the reservation for us, explained how to find the property since it's somewhat hidden, and got us checked in quickly when we arrived. We stayed in a two-bedroom room, which worked out really well for our family. After a long day of traveling, having the extra space made it much easier for everyone to relax and get a good night's sleep. The property does show some signs of age, and we noticed that the second bedroom was missing the TV remote, but everything was clean, quiet, and comfortable. The staff member also let us know that free breakfast was offered, but we slept so well that we ended up missing it! Despite a few minor issues, we enjoyed our stay and really appreciated the friendly and helpful service.I had to call 1.844.239.0422 to make our reservation because the app wouldn't let me book a room for the same night after midnight. The lady who answered the phone was wonderful--very kind, helpful, and efficient. I didn't get her name, unfortunately, but she made the reservation for us, explained how to find the property since it's somewhat hidden, and got us checked in quickly when we arrived. We stayed in a two-bedroom room, which worked out really well for our family. After a long day of traveling, having the extra space made it much easier for everyone to relax and get a good night's sleep. The property does show some signs of age, and we noticed that the second bedroom was missing the TV remote, but everything was clean, quiet, and comfortable. The staff member also let us know that free breakfast was offered, but we slept so well that we ended up missing it! Despite a few minor issues, we enjoyed our stay and really appreciated the friendly and helpful service.

I had to call 1.855.510.3558 to make our reservation because the app wouldn't let me book a room…read morefor the same night after midnight. The lady who answered the phone was wonderful--very kind, helpful, and efficient. I didn't get her name, unfortunately, but she made the reservation for us, explained how to find the property since it's somewhat hidden, and got us checked in quickly when we arrived. We stayed in a two-bedroom room, which worked out really well for our family. After a long day of traveling, having the extra space made it much easier for everyone to relax and get a good night's sleep. The property does show some signs of age, and we noticed that the second bedroom was missing the TV remote, but everything was clean, quiet, and comfortable. The staff member also let us know that free breakfast was offered, but we slept so well that we ended up missing it! Despite a few minor issues, we enjoyed our stay and really appreciated the friendly and helpful service.I had to call 1.855.510.3558 to make our reservation because the app wouldn't let me book a room for the same night after midnight. The lady who answered the phone was wonderful--very kind, helpful, and efficient. I didn't get her name, unfortunately, but she made the reservation for us, explained how to find the property since it's somewhat hidden, and got us checked in quickly when we arrived. We stayed in a two-bedroom room, which worked out really well for our family. After a long day of traveling, having the extra space made it much easier for everyone to relax and get a good night's sleep. The property does show some signs of age, and we noticed that the second bedroom was missing the TV remote, but everything was clean, quiet, and comfortable. The staff member also let us know that free breakfast was offered, but we slept so well that we ended up missing it! Despite a few minor issues, we enjoyed our stay and really appreciated the friendly and helpful service.

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25 agents but can't load the plane on time (after a 3 hour delay).

Southwest Airlines

2.9(143 reviews)

Welcome to Southwest WN1902 - our inter island (hip) hop flight to Hilo - this quick one hour…read moreflight ferried passengers from HNL to Hilo - the island home of Volcanos National Park and the famous lodge at the park where we will be staying tonight. Thanks Southwest for the quick run over to Hilo and the opportunity to fly safe and sound with the jets that started it all at Love Field in big D (my birthplace)!

(Traveled 04/30/26 TH @ 8:50pm and many times before): This time, I was returning to the…read moresouthwest-esque from Hawai'i, but not at a very friendly price! I recently flew one-way with Southwest Airlines from Daniel K. Inouye International Airport (HNL) Terminal 2 to Los Angeles International Airport (LAX). They had been my favorite domestic carrier for years (I wished they flew internationally!) until Alaska Airlines dethroned them with more routes. Southwest Airlines cornered the southwest and west coast air traffic markets, respectively, and have flown them for business and pleasure. Did this airline still rule the southwest skies!? PURCHASE(S) One-Way Wanna-Get-Away Airfare ($253.10): Nowadays, I booked one-way flights because I usually had more flexibility when I needed to return. However, in this particular case, I needed to be back in Los Angeles for a work event the next afternoon. Since I booked the flight less than three weeks before its departure, I was basically screwed for domestic air travel during the medium season (I returned right after the spring break window). On a red-eye direct flight that arrived in Los Angeles around 5:30am the next morning, it allowed me enough time to get home, get ready, and get to my work event. Checked Luggage (Varied; N/A this instance): This once FREE amenity has since been removed and now was a paid expense. I traveled very light, especially for a quick trip such as this, so I only had a carry-on and backpack. FLIGHT EXPERIENCE ~Check-in: I checked-in online 24-hours prior (Group 3), had my QR code boarding pass on their app, and traveled with only a carryon and backpack, so I was ready to go! I had Global Entry & TSA PreCheck, so my time with security checkpoints and the necessary TSA pleasantries was efficient and minimal. When it was time, passengers were queued-up in order of their boarding group (i.e. A/B/C). The flight felt like it arrived shortly after it departed. ~Seat(s): 27A Window - Come on, it was the same sardine can like all airplanes these days. Recently, Southwest Airlines started assigning seats, so it was no longer a free-for-all once you boarded the plane. I always favored a window seat towards the back of the plane close to the restroom and snacks. I was lucky enough to almost get exactly that! https://www.yelp.com/user_local_photos?userid=8jVT2inwc8GIQ6sH2UG9Vw&start=72&select=mPgY2GS6Z8NBlgeqkY9tkw ~In-flight Meals (Varied; FREE this instance): I opted for my normal Seagram's Ginger Ale and this time a bag of almonds https://www.yelp.com/user_local_photos?userid=8jVT2inwc8GIQ6sH2UG9Vw&start=72&select=5-89IYcr8bJRpTt-GoMSwg on Southwest Airlines that I loved. ~Lavatory: I'd done my business at the terminal before we left, so I had no idea of the condition of the restroom closest to me. ~Service & Amenities: All uniformly-dressed flight attendants were adequate and spoke perfect English. None of the seats had video monitors for movie/show watching, music listening, and games playing. The seats themselves were roomy enough. No blankets, headphones, or pillows were provided. The drink/snack cart rolled out shortly after the plane leveled off after takeoff. There were no carry-on baggage fees. PARKING (Varied; N/A this instance): I traveled through and had no need to park (I was dropped off). However, the airport offered onsite parking garages with rates that varied depending on length of stay from FREE (less than 15 minutes) and around $1.00 (16-30 minutes) to a range of $27.00/daily maximum (8+ hours). Because my gate was located within Terminal 1 of departing flights, you had to already be an outgoing or incoming passenger to even get here, so parking would be a moot point. ATMOSPHERE, DÉCOR, AMBIENCE Located deep into Terminal 2 (specifically near Gates E4-E10) filled with several gates, plenty of reasonably-priced eateries and duty-free shops, and a handful of monitors as you passed them along the way. There were sufficient places to sit in the terminal with plenty of natural and electric lighting. Once on the airplane, it seemed like any other, so nothing really needed to be said or seen here, but I wished I recalled the type of plane since I was nerdy like that! ATTIRE Totally casual, so I would normally be in a t-shirt, boardshorts, and flip-flops. I liked to be unencumbered and unfettered, so the least amount of clothing, especially while I traveled through an airport, the better! OVERALL My one-way non-stop flight on Southwest Airlines out of Honolulu (HNL) was fine and got me to Los Angeles (LAX) safely which truthfully was all that mattered to me on any flights. I wished there were seat video monitors that helped pass the time. In any case, I'd fly and recommend them again. I found very good value based on the prices, service, and experience noted above (TOTAL paid experience was around $253.00 BEFORE any discounts and/or tip). And, they accepted my credit card of choice...AMEX! 4.0 STARS

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Snacks & drinks served on my Honolulu trip - Round 2 are these brownie brittles. :D

United Airlines

1.8(390 reviews)

0.1 mi

I fly a lot and many times use United. Their First Class is hit or miss and is really outdated on…read moremany of their planes. There's precious few flights that offer the full lay down "pods". But even what's offered is much more comfortable than coach...! The service seems to be decent. I occasionally get a truculent stewardess that seems to feel they need to exercise their irrational rage on unsuspecting travelers. It rankles. But mostly the service has been decent. Their partner ANA is much more fancy and takes service & in-flight meals to a whole new level...! Consider ANA if it's an option! I have noticed that the menu choices have greatly expanded when offered to pick your meal pre-flight. This is good and now fits a litany of different dietary needs.

Flights, transparency, and communication within considerate reasonable timing …read more I had booked a flight months prior to date of when I'm supposed to leave. My son's graduation was the filling day late afternoon in LasVegas. Timing was set perfectly. My daughter and I sat at our gate 2 hours before departure planned. An hour before scheduled time to leave I got a text for delayed flight for 16 hours!!! No United worker was there at the gate or desk to speak with, phone calls had me on wait for more than 45 min. I walked to every airline looking for a flight and it was all too late to book. I took the earliest available flight and missed my son's graduation! thanks United!

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View walking to Terminal 2

Alaska Airlines

2.6(228 reviews)

0.1 mi

I had to call 1.877.860.7186 to make our reservation because the app wouldn't let me book a room…read morefor the same night after midnight. The lady who answered the phone was wonderful--very kind, helpful, and efficient. I didn't get her name, unfortunately, but she made the reservation for us, explained how to find the property since it's somewhat hidden, and got us checked in quickly when we arrived. We stayed in a two-bedroom room, which worked out really well for our family. After a long day of traveling, having the extra space made it much easier for everyone to relax and get a good night's sleep. The property does show some signs of age, and we noticed that the second bedroom was missing the TV remote, but everything was clean, quiet, and comfortable. The staff member also let us know that free breakfast was offered, but we slept so well that we ended up missing it! Despite a few minor issues, we enjoyed our stay and really appreciated the friendly and helpful service.I had to call 1.877.860.7186 to make our reservation because the app wouldn't let me book a room for the same night after midnight. The lady who answered the phone was wonderful--very kind, helpful, and efficient. I didn't get her name, unfortunately, but she made the reservation for us, explained how to find the property since it's somewhat hidden, and got us checked in quickly when we arrived. We stayed in a two-bedroom room, which worked out really well for our family. After a long day of traveling, having the extra space made it much easier for everyone to relax and get a good night's sleep. The property does show some signs of age, and we noticed that the second bedroom was missing the TV remote, but everything was clean, quiet, and comfortable. The staff member also let us know that free breakfast was offered, but we slept so well that we ended up missing it! Despite a few minor issues, we enjoyed our stay and really appreciated the friendly and helpful service.

They don't offer movies, wifi is $9…read more You need to order your food in advance, do it early, as they tend to sell out about a couple of days before your trip, if you are a Huakai member, you will receive 2 meals at no charge. As for the meals, well can't complain as it was free. Mister and I got the mac and cheese, roast beef sandwich, and pb & j sandwich. It was okay, nothing good about it to share. They bought Hawaiian Airlines, the aloha is gone.

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Philippine Airlines

2.5(21 reviews)

*Full Disclosure* Yelp is not available in Thailand, but is present in The Philippines…read more These flights were from HNL-MNL on 04/13/23, MNL-BKK on 04/14/23. A week later BKK-MNL on 04/20/24 and return flight MNL-HNL on 04/27/23. All my reviews in Thailand are on my Tripadvisor account. Me and my other half's last time flying on PAL was Precovid Feb 2020. Not only they are The Philippines Flagship Carrier, they are the oldest airline in Asia. Although they can get you to major destinations across Asia and all ASEAN countries, they aren't in Alliance with other major airline carriers. Booking online was easy. Upon waking up that morning prior to departure, I noticed the flight was delayed by 1 1/2 hours. Which gave ample time to make our way to the airport to grab a bite and coffee before boarding the plane. Online check-in was successful, with 3 hours check-in time, it was sufficient. Having Global Entry membership allows you to expedite security via TSA Precheck only in Honolulu and other US Airports. I must say, that the ground staff from check-in to boarding were efficient and friendly. One piece of information I failed to pack was my Vaccination card or take a photo of both front and back of the card. My fault, I assumed restrictions were lowered and didn't do my proper research prior to the flight. The customer service agent just checked me in and I had the choice of heading back home to pick up my vax card, or chance myself when entering The Philippines without proof of vaccination. Thailand dropped all restrictions from our previous visit Fall of last year. As a foreign traveler entering The Philippines, you're required to complete your eTravel registration to declare proof of vaccination, similar to when entering Japan when proof of vaccination was required. When complete, the website will issue a QR Code prior to entering the country. Service onboard was excellent. Available onboard entertainment on each seat back screens. Being seated in Economy Class, I noticed both lunch and dinner meals includes silverware. For long-haul flights, I'm content. Between Honolulu and Manila, onboard amenities were a pillow & blanket, toothbrush, earphones, two complimentary meals including a mid flight snack, alcohol including red or white wine, beer and other nonalcoholic beverages. Between Manila and Bangkok, it was almost the same. No amenity's were provided on a A321 and each seat back had no inflight screen monitors. But there was a dinner served on the flight going to BKK. Lunch on the return, and free inflight entertainment on each seatback furnished by an A330-300 aircraft. PAL occupies Terminals 1&2 at Manila International Airport(NAIA). When transferring between terminals, it was a bit of organized chaos. What the customer service agent in Honolulu advised us that our checked luggages would automatically transfer between MNL & BKK. Both us and a Thai passenger didn't have faith that our bags would make it through to our final destination. We all had to double check over and over. There was an airport transfer that would shuttle passengers from T1 to T2 without leaving the airport premises. You're escorted by a ticket agent to bypass immigration and customs, and it's required you pass through another security screening as if you are entering an airport for the first time, very similar to making a transit at Incheon Airport. It's not an huge airport like Haneda Airport, but every single person onboard and in NAIA are English friendly, and the most helpful and friendliest airline personnel I've ever come across! Maybe in the future if booked in Business Class, I'd update my review for later.

Flying Internationally…read more.. My friend asked me if I wanted to go on vacation with her. Right away, I said, "Sure!" She sent me her itinerary and I booked online (through CheapOair) the exact same trip that she did. We weren't able to sit next to each other because we checked in separately, but when we reached Manila, we changed our seats to sit together for the second leg of our trip. Service was very professional and friendly. Staff were polite and helpful. I asked for a can of Coke twice (instead of getting a cup) and they gave it to me - with a cup of ice - no problem! I was really happy with all of the free stuff! Besides 2 meals (choice of Western or Filipino) and a snack of ham and cheese sandwich, we got free headphones, movies (I watched (About Time), television shows (finally saw Fresh Off The Boat), music (I listened to Kenny Loggins), house slippers, and a pouch filled with eye mask, socks, and toothbrush/toothpaste. Wow! The air conditioning on the plane was great! I used my jacket and even put their thin blanket on my lap and used the pillow on my back. Overall, we had a great experience and I look forward to flying Philippine Airlines again!

Economy, not bad. No power outlets, just USB-A port.

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Zipair Tokyo

2.6(8 reviews)

1.0 mi

I had to call 1.929.224.5000 to make our reservation because the app wouldn't let me book a…read moreroom for the same night after midnight. The lady who answered the phone was wonderful--very kind, helpful, and efficient. I didn't get her name, unfortunately, but she made the reservation for us, explained how to find the property since it's somewhat hidden, and got us checked in quickly when we arrived. We stayed in a two-bedroom room, which worked out really well for our family. After a long day of traveling, having the extra space made it much easier for everyone to relax and get a good night's sleep. The property does show some signs of age, and we noticed that the second bedroom was missing the TV remote, but everything was clean, quiet, and comfortable. The staff member also let us know that free breakfast was offered, but we slept so well that we ended up missing it! Despite a few minor issues, we enjoyed our stay and really appreciated the friendly and helpful service.I had to call 1.929.224.5000 to make our reservation because the app wouldn't let me book a room for the same night after midnight. The lady who answered the phone was wonderful--very kind, helpful, and efficient. I didn't get her name, unfortunately, but she made the reservation for us, explained how to find the property since it's somewhat hidden, and got us checked in quickly when we arrived. We stayed in a two-bedroom room, which worked out really well for our family. After a long day of traveling, having the extra space made it much easier for everyone to relax and get a good night's sleep. The property does show some signs of age, and we noticed that the second bedroom was missing the TV remote, but everything was clean, quiet, and comfortable. The staff member also let us know that free breakfast was offered, but we slept so well that we ended up missing it! Despite a few minor issues, we enjoyed our stay and really appreciated the friendly and helpful service.

A very affordable option for anyone traveling to Asia. No-frills airline with Ala-carte options…read morefor food, comfort, seating etc. There's something about the Asian airlines that still offers exceptional service for travelers on a budget. I would take ANY of the Asian airlines over the other airlines whether your traveling to Asia or domestic flights.

Best to figure out the web check-in the night before = no line to check in!

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Hayashi Beef (meal add-on)

Japan Airlines

4.4(42 reviews)

0.1 mi

Our first time flying with Japan Airlines . Staff members were very friendly and helpful. Checking…read morein was a lot easier and better than flying domestic airlines. We could've brought 2 pieces of luggage each all inclusive with your airfare. We were blessed to have access to their Sakura lounge. Beautiful lounge great selection of food, snacks, and drinks. . Their customer service is amazing a higher level than our domestic counterparts. Highly recommended for international travel.

Great...staff were amazing, everything was on time, everything repeated in English…read more The bad, I've sat on many Boeing 787-9 with American Airlines and the seats were ok. The Boeing 787-9 from Japan airlines was god awful. Like sitting on concrete. Had a 7.5 hour flight from Nagoya Japan to Honolulu Hawaii and it was almost unbearable. Put some cushion in your seats!

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JAL Boeing 767-300 extended range.

Delta Air Lines

2.6(182 reviews)

Joseph Wong shout to you for superior customer service and check in. You made my solo trip w/my…read moretoddler so much more manageable. Mahalo for going above and beyond.

My recent trip from Chicago (ORD) to Kona, HI started off rocky with several cancellations and…read morerebooking issues, but I have to give major credit to the teams who stepped up and turned the situation around. After the initial cancellations, we were rebooked on United for the first leg to LAX -- and that ended up being an excellent flight. The service was smooth, professional, and truly exceeded expectations. The crew was attentive, the aircraft was comfortable, and the overall experience immediately relieved a lot of the stress from the earlier disruptions. From LAX, we switched back to Delta for the next leg to Honolulu. Delta went above and beyond to make the delay easier on us: * Overnight hotel accommodations provided * Food vouchers covered meals * Uber transportation to and from the airport was arranged Those extra steps made a huge difference and showed a real commitment to customer care. By the time we boarded the final leg of our journey, everything felt seamless again. What started as a frustrating travel day truly turned into a reminder of how great airline service can be when teams go the extra mile. Huge thanks to both United and Delta for making sure we were taken care of every step of the way. We finally arrived in Kona with our spirits high and gratitude even higher. Highly recommend -- top-notch service all around.

Proper dinner on the plane.

Early morning flight

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Daniel K Inouye International Airport - HNL

2.9(2.6k reviews)

1.0 mi

Some improvements made, and some suggestions:…read more I have to say over the past few years, thankfully the number of restrooms in the airport has increased. Much easier and don't have to walk or hunt for a restroom as much as before. In Terminal 1, it is nice that got more comfortable furniture to sit on after getting my coffee from the Starbucks. I really do wish there was a better indicator which security checkpoints are open. Especially in the early hours at Terminal 2. Walk one direction, only to find that it is closed, so sometimes have to backtrack to find one that is open. I totally get that at some hours, it may not make sense to staff all the checkpoints if the demand is lower, but it sure would be nice to look at something and it tells me which one I should go to. For the signs on the ground floor that directs people to the ride share and other places, it references the baggage claim numbers. It might be easier if the signs point people the column numbers, as those are highly visible and don't have to hunt for the baggage claim number signs from the street/curb area.

Easy to get in and out and great destination airport as those go!…read more Friendly folks and helpful folks too! American did a great job getting us to HNL safe and sound! Thanks HNL & AA!

Daniel K Inouye International Airport - HNL - Office replica of the late U.S. Senator Daniel K. Inouye display at the Daniel K. Inouye International Airport - HNL

Office replica of the late U.S. Senator Daniel K. Inouye display at the Daniel K. Inouye International Airport - HNL

New Anti-Flood Decorations at the C Gates.

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E Gate Area at HNL

Hilton Hawaiian Village Waikiki Beach Resort

3.1(3.2k reviews)

6.3 mi•Waikiki

•$$$

The last time we stayed here, we were in the Rainbow Tower. This time, we stayed in the Tapa Tower…read more As always, the staff was friendly, helpful, and provided excellent service. My biggest issue with the hotel is that it's showing its age. The rooms and facilities feel outdated, and I don't think the current room rates reflect the condition of the property. Also, if you're looking to save on parking, park by the pier instead. It's much more affordable than paying the hotel's $65 per day parking fee.

All I have to say is be VERY careful what room you think you're booking here as the pictures they…read moreadvertise are not the rooms with the views you end up getting. You can tell by the manager's responses to all of the negative reviews here that there is no desire to make any negative experiences right for the customer. There is an apology that it didn't live up to standard and an "I hope you give us a try next time". Let that be the baseline for the customer service you'll receive if you choose to stay at this hotel. We arrived in late July with our friend and two young kids. We get to our "ocean view" at the Rainbow Tower which we paid extra for only to find a gigantic tree blocking the view we believed we paid for. We called to the front desk and Annie very rudely dismissed us before telling us to come downstairs to prove that our view wasn't as the pictures showed when we booked it. She told us to head down to the Mail Drop line and when we got there we're told we were at the wrong place. We then argued with a manager (can't remember her name anymore) for I'd say a good hour. First, we were actually told the manager bounces between towers and wasn't at the Rainbow Tower which ended up being untrue as we saw her in the back when we came down and she ended up being the one to talk to us. We asked to be moved to a different room and we were told this very partial ocean view we got with the room we paid for titled "ocean view" was exactly what we paid for because if we wanted an ocean view we had to book "ocean front". Yet, if you book an ocean view room on their website or through Expedia, the view they advertise is a full ocean view. We definitely felt gaslit and like we were crazy for asking to be moved to a room we paid for. They finally agreed to move us to a "lagoon view" saying they didn't have any ocean front rooms because they're so busy that they're full 365 days of the year. (Meaning they don't really need our business, I'm guessing.) We were not happy with the lagoon view because we paid for an ocean view, but we ultimately had no choice but to concede and they said they would reimburse our resort fees. What's sad is that the employee knew how to work the system more than the manager. Also, another man came down with the same complaints as us, but no employees acknowledged him so he waved his hand, and stormed off. It's been over a month since this happened, and my friend who booked separately from us (who had the same issue) has yet to receive her reimbursement. They said they mailed the check and she never received it. She's been calling them and has received no reply. The elevator situation at the Rainbow Tower is also horrible. Supposedly, they're working out the kinks, but be prepared for long waits and very crowded elevators when you want to go anywhere. Another tip if you choose to stay here. Do NOT bother paying for the cabana at the Tapa pool. We did and no one walks you to the cabana. They tell you to open it up and set it up yourself after they hand you a few waters at the towel stand. There's no food or drink service, and you have to go to the bar next to it to get your food or drinks. It's also very isolated from anything fun. We booked 2 Casabellas at the Super Pool the next day. They were cheaper and MUCH better. They had food and drink service and the server was awesome and the towel desk takes you to them and opens them up for you. Cabanas are a bust and a total waste of money. Overall, the customer service at this hotel is awful and I can only assume it's because they don't need our business since they're full 365 days a year... as they informed us. The nice thing about the hotel is that it has shops and restaurants attached, but it's extremely crowded. Do yourself a favor and book elsewhere.