All Nippon Airways

79

99

184

6 months ago

ANA (HNL HND Pokémon Jet) - A Magical Surprise Flight I'll Never Forget (01.09.2026) I've flown ANA many times, but this flight from Honolulu to Haneda turned into something truly unforgettable. For weeks before my trip, I had been tracking the Pokémon Jet, hoping my flight would line up with it. The rotations kept changing, and I was honestly about to give up on the idea. But when I walked to my gate in Honolulu and saw the colorful Pokémon jet parked there -- with Pikachu, Togekiss, and Vivillon on the livery -- I froze. Total shock, total excitement. I couldn't believe I was actually going to fly on it after following it for so long. The Aircraft & Boarding The Pokémon Jet is even more beautiful in person. The colors are bright and fun, and the designs of Pikachu, Togekiss, and Vivillon give the whole plane a cheerful, adventure-like vibe. Inside, ANA continued the theme with: * Pokémon napkins * Flying Pikachu snack packaging * Cute Pokémon headrest covers The cabin felt so lively, but still very "ANA"-- clean, organized, and calm. In-Flight Meal & Service The meal was tasty and well put together: chicken with rice and veggies, a side salad, fruit, bread, and bottled water. ANA's crew was, as always, kind and attentive -- checking on passengers often and keeping everything smooth. Later during the flight, they handed out a snack box with an airplane-shaped window, another adorable detail that fit the theme perfectly. Views & Landing in Japan The sky looked beautiful during golden hour, and being in a window seat made everything feel peaceful. But the highlight was landing: As we approached Japan, the sunrise lit up the horizon, and I got to see Fuji-san again, perfectly outlined against the glowing sky. After a long overnight flight, that moment felt calm, meaningful, and like the perfect welcome to Japan. Final Thoughts ANA already sets a high bar for service, cleanliness, and comfort. But being surprised with the Pokémon Jet -- after tracking it and nearly giving up hope -- made the whole experience feel magical. If you're flying between Hawaii and Tokyo, you might get lucky with this special livery. And trust me: it makes the trip unforgettable. read more

All Nippon Airways - 太陽 - Airlines Near Me - Honolulu, Hawaii

All Nippon Airways - About to land - Airlines Near Me - Honolulu, Hawaii

All Nippon Airways - Food - Airlines Near Me - Honolulu, Hawaii

All Nippon Airways - Pokemon Plane! ANA's Pikachu Jet NH (JA894A) - Airlines Near Me - Honolulu, Hawaii

All Nippon Airways - Got to see Fuji San again! - Airlines Near Me - Honolulu, Hawaii

All Nippon Airways - Pikachu theme! - Airlines Near Me - Honolulu, Hawaii

All Nippon Airways - Wing - Airlines Near Me - Honolulu, Hawaii

All Nippon Airways - Arare and drink - Airlines Near Me - Honolulu, Hawaii

All Nippon Airways - Hello there! - Airlines Near Me - Honolulu, Hawaii

All Nippon Airways - Seat - Airlines Near Me - Honolulu, Hawaii

See all

Helpful 8

Thanks 0

Love this 1

Oh no 0

Alvin A.

Elite 26 All-Star

771

833

10598

1 year ago

*Full Disclosure* Unfortunately Yelp is not available in Thailand. This flight was from HNL-NRT-BKK on 07/10/25 and return flight BKK-HND-HNL on 07/20/25. All my reviews on holiday are on my TripAdvisor account. Me and my other half's first time flying on ANA. I purposely booked this airline because my cousin and his other half really enjoy flying on ANA's Airbus 380 Honu Aircraft from Honolulu to Narita Tokyo. ANA is a part of the Star Alliance serving all of Japan, across Asia, USA and many destinations around the world with partners including United Airlines. Booking online is easy. Online check-in wasn't successful, but with 3 hours check-in time, it was sufficient. Having Global Entry membership allows you to expedite security with TSA Precheck only in Honolulu or another US Airport. I must say, all of UA's ground staff from check-in to boarding were exceptional, efficient and friendly! Premium economy service is fantastic. Free onboard entertainment on each seat back screens. WiFi is only complimentary in Business and First Class. Premium Economy is just behind the Business Class cabin all on the upper deck. Between Honolulu and Narita, onboard amenities were a pillow & blanket, disposable slippers, toothbrush, earphones, two complimentary meals including a mid flight snack, limited alcohol including red or white wine, and beer. YouTube vlogger's were right about Japanese style toilets located in each lavatories. I was amazed as I only see these in Japan or Korea Hotels. This flight departed from C9, so we all had to make the short trek from ANA's Lounge, back downstairs, then back up the set of escalators to board the aircraft on the upper level. Maybe in the future if we're booked in Business or First Class I'd update my review for later. read more

All Nippon Airways - HNL-NRT Premium Economy - Airlines Near Me - Honolulu, Hawaii

See all

Helpful 9

Thanks 0

Love this 3

Oh no 0

Michelle C.

335

388

1733

6 months ago

Flew Ana first class from Honolulu to narita. This was my first time ever flying first class so this experience was very special. My two sons and I flew first class while my husband sat in business (we tried getting an upgrade at check in but the first class cabin was completely full). We got on the plane a little late since we were in the lounge. The staff greeted us and we took our seats. They brought us drinks before departure which was nice. When we got into the air, the meal service came out pretty quickly. I was still so stuffed from the lounge and was taking care of my two sons so the food came out a little slow. They had made the cabin so dark already by the time I was served my main course. Overall service was just ok. I had to keep calling them when I wanted to order things off the menu after service but I think they don't come around as much cause they are trying to not disturb you. My son loved watching shows on the big screen and taking his nap in a lie flat seat. read more

See all

Helpful 9

Thanks 3

Love this 5

Oh no 0

Lolo A.

16

281

10473

10 months ago

Offering a comparison of ANA to JAL (Japan Airlines): In comparison to JAL: - Kids meals must be requested on ANA (Kids meals are standard on JAL) - Miso soup is served with every meal on JAL - Meals are better on ANA - ANA terminated their child fares on 1/31/24 (JAL offers discounted fares for children (2-11) on international flights). Overall, I've had great experiences with ANA! Would highly recommend! read more

Helpful 5

Thanks 0

Love this 0

Oh no 0

Clovis M.

0

1

0

5 months ago

The only reason I give it a single star is that the rating does not allow zero stars. I'm writing this from inside the plane, which has been delayed for EIGHT hours. I bought an "Air Nippon Airways" ticket from Washington DC to Tokyo "operated by United Airlines". It has been absolutely atrocious. The first plane were were herded onto looked like a scrapyard salvage case, and lo and behold, It never took off due to multiple system failures. We were left waiting INSIDE the rust bucket for an hour and a half, until they finally admitted that bird was dead on the ground. They proceeded to debark us and kept telling us "just another 30 minutes" for the next five hours. They finally managed to find another banged-up clunker (scratched seats, nonfinctioning USB ports), and once again herded us into it... and once again left us stewing for one hour and a half while they cobbled up a crew. In other words, they knowingly lied to us about the plane being ready to go just to get us out of the boarding gate. We lost a whole day of our trip, and are scrambling to contact the hotel so we don't lose our reservation due to no-show. Air Nippon has full responsibility irrespective of who operates the flight, since the tickets were bought in THEIR name, and show up on THEIR site. If the partner with substandard low-tier carriers, it's on them. I will never trust Air Nipon again, and will tell everyone I know who is thinking of making this trip to never book with them. The flight in question was UA803, leaving from Dulles to Haneda on February 6th, 2026, and should have taken off 12:20 PM, and STILL hasn't taken off at the time of this review (7:50 PM, for crying out loud). The way they treated us like cattle is absurd and inadmissible. read more

Helpful 4

Thanks 0

Love this 0

Oh no 0

Jillian J.

0

1

0

9 months ago

Flight from Honolulu to Narita was good. Flight from Haneda to Honolulu was HORRENDOUS!!! Do NOT fly ANA! Very disappointed as we've flown ANA before and it was great. First we experienced poor customer service at Haneda airport. We got to Haneda at 7 so I could do airport shopping. Our flight left at 9:55. My daughter had a problem scanning her face with her ticket. All baggage and face scanning is automated. We were told to wait in the customer support line. There were 5 people infront of us so we thought it would be fine. Wrong!!! 1 1/2 hrs later we were still in line waiting for actual people to help us. There were only 2 lanes open and idk what was happening with these people but it took over an hour for the one woman. To make matters worse they pulled people out of line to cut. When it was finally our turn our issue was resolved in 10 minutes. We made it for a bathroom break and last ones on the plane. We had to go through security which was quick. Boarding began at 9:20. It took 2hours at the ANA counter. Flight from HELL! Fist service of flight was also last service. They served drinks, at the same time as the meal. My husband ordered a beer and before he could tell her which one she opened one. He said he wanted a different one and she said no it's opened already. Then they came with icecream and picked up trash. 5 minutes after that they brought out snack bags and said this would be the last service. No more service! But ok fine whatever-it's a night flight. I've flown this route on other airlines and usually they served drinks the snacks when it's closer to landing with a drink. My 6year old wanted water during the flight so my husband went in the back to get it. The flight attendants ignored him. They were talking in the back with the curtains closed. Finally one was nice and said sure. The chairs were so uncomfortable it was a small plane. I couldn't sleep at all and my back is so sore!!! Awful!!! The one positive is that all my luggage arrived with nothing damaged or broken. Cheers to the baggage handlers. Flying JAL from now on. So disappointed. read more

Helpful 2

Thanks 0

Love this 0

Oh no 0

Yanee E.

17

12

16

2 years ago

This is first time I fly with with ANA The experience with Check in Counter at Honolulu Airport was very disappointed . I normally fly on Business Class with Japan Airlines twice a year on Japan Airline I decided to try ANA base on recommendation from one of my clients who fly to Asia , At check in Counter Staff name Kanohi or Kenoshi was so rude with her verbal she orders me to put baggage on scale with ordered with words "Stand it up!!! ", than she claim my bag was over weight ??? there is no way my bag exceed over 70 Bls I am 5 feet tall;l 120 pounds will be able to live 70 pounds bag? she was ordered me to take things out off bag or I will be charge $60 for over weigh than I see her coworker whisper to her let this little bit over weight slide because I fly on business class , Than Kanohi said I need to pay for extra bag $200 which is fine I do understand each Airlines policy Japan airlines allows 3 bags check in on Business and first class but this is ANA I get it, I handed her my Amex Platinum Credit card to pay for she say out loud your card is declined honestly I feel judged by that tone ,I asked how that possible I just used card at Hilton Hotel in Waikiki ,turn out I have fraudulent protection so Amex will sent email to unlock any suspicious charge . I would like ANA to go back Video security camera on June 11th 2024 on Flight 181 Honolulu to Narita Departure time 12:40 PM at Check in counter I was check in around 10 AM itch for Business class , you can see how I was treat by Kanohi and decide do I deserve to be treat like that? I bought all my business class flights with my own money not like I have Sugar daddy bought me tickets I should not been treat with verbal and judgment like that!!! I did not wan to say much right at check in counter because as we passenger know Airlines can denial us to fly but it okay for us to be that that way? I have no complain about in flights service though on flight flights attendant was nice and professional . our families will fly to Asia this December 2024 still decided should I use Japan airline or ANA? read more

Helpful 2

Thanks 0

Love this 0

Oh no 0

Great T.

0

36

0

2 years ago

Flew JAL before deciding to try ANA and the services in Japan were HORRIBLE !! Waiting time of 1 hour on the phone to speak with a live agent , cost cutting and reduction in quality of foods, horribly understaffed on the plane and at check in . I recommend flying Japan Airlines , which is far superior to ANA in both servicing and amenities !! read more

Helpful 0

Thanks 0

Love this 0

Oh no 0

John F.

1273

853

10243

12 years ago

All Nippon Airways is a codeshare partner with Delta Airlines so I was able to redeem Delta miles for a business class flight to Haneda, the smaller of the two main airports for Tokyo. Being a foreign carrier, I had very high expectations for All Nippon Airways. As you can see from my pictures, the food was very good but in some cases was still served with the wrapping paper or plastic covers on certain food items. Yes, of course I can take off the plastic cover myself but hey, this is international business class so I expected a higher standard of service. The main meals of lunch flying to Haneda and dinner on the return flight were both very good but the breakfast on the return flight was disappointing. However, one nice feature of All Nippon Airways business class is that you may order a hot bowl of udon at any time on request. Since I didn't like the breakfast offering, I ordered udon for breakfast. (Yes, that is a bottle of Chivas Regal with my breakfast.) A very nice touch in the lavatories were the toothbrushes, mouthwash, wet wipes, and the no touch sensor operated basin. All Nippon Airways definitely deserves 4 stars for great food and service but no lay flat seating in business class so no 5 stars for them. read more

All Nippon Airways - Lounge in Haneda - Airlines Near Me - Honolulu, Hawaii

All Nippon Airways - Dinner Haneda - Honolulu - Airlines Near Me - Honolulu, Hawaii

All Nippon Airways - Udon on request Haneda - Honolulu - Airlines Near Me - Honolulu, Hawaii

All Nippon Airways - Breakfast Haneda - Honolulu - Airlines Near Me - Honolulu, Hawaii

All Nippon Airways - Lunch Honolulu- Haneda - Airlines Near Me - Honolulu, Hawaii

All Nippon Airways - no touch sensor sink in lavatory with amenities - Airlines Near Me - Honolulu, Hawaii

See all

Helpful 4

Thanks 0

Love this 2

Oh no 0

Rob D.

0

59

8

8 years ago

Their planes and flight attendants are very good, no complaints BUT.... Book RT flights with separate departures to Tokyo, but returning together - TOGETHER. Well after I purchased the tickets, I learned they could not assign seats on the returned flight as they where BLOCKED. WTF? But took our request and would try to ensure we sit together. ( oh boy, TRY) Well ANA Operated by United - assigned us seats a few weeks later , having us sit like 3 blocks apart. I AM VERY ANGRY that my wife and I cannot sit together on our return to Honolulu. Who in the hell makes these decisions? - The customer should choose the seats. We paid for them. My wife and I want to sit together, but ANA Operated by United doesn't give a damn. " you will sit where we tell you after I take your money". No more ANA. We usually fly JAL or Hawaiian, and its for reasons just like this. Very unhappy customers. read more

Helpful 2

Thanks 0

Love this 0

Oh no 0

Steve C.

1

63

3

8 years ago

After flying on JAL and KAL (which flies directly to Tokyo from Honolulu) for at least 50 times, finally I have the chance to fly ANA this year. ANA is comparably cheaper than JAL and service is slightly better. They give Haagen Daz ice cream at end of meal and the breakfast snack that they hand out (KAL serves two full meals but both JAL and ANA just serve 1 meal + snack on return trip) is better than the one JAL serves. read more

Helpful 1

Thanks 0

Love this 1

Oh no 0

Angelo A.

Patrick's Taxi Honolulu Hawaii W.

679

1687

1728

11 years ago

Flew on ANA (All Nippon Airways) for the first time from Honolulu to Hong Kong. Actually, the entire trip was broken into four legs (Honolulu to Narita, Narita to Hong Kong, Hong Kong to Narita, and Narita to Honolulu). The first leg (Honolulu to Narita) was unfortunately on United Airlines. Having that different carrier really highlighted the difference in service between international and domestic carriers. Every ANA employee we encountered (check-in agents, gate agents, flight attendants, etc.) on the remaining three legs were welcoming, friendly, helpful and attentive. On the other hand, the United employees, particularly the flight attendants, although not overtly hostile (although I've experienced this on other flights) were not nearly as pleasant or helpful. In fact, I'd probably describe them as indifferent and disinterested. How hard is it for domestic carrier employees to act like they care about their jobs and their customers? In the end, both domestic and international carriers get you to your destination. However, the attention to detail and the care and effort they display, makes the ANA experience, from start to finish, a much more positive expereince. read more

Helpful 3

Thanks 0

Love this 1

Oh no 0

Dian H.

Elite 24

61

269

1839

7 years ago

Ok, I definitely recommend the Premium Economy product on the Honolulu to Narita flights. Flew Economy Perth to Tokyo which was fine. However the ANA Honu A380 from HNL to Narita was super comfortable. It was a debacle at Honolulu International as the Gold line was closed. Instead the TSA line snaked along for 500m. Once you finally reach the lounge at C4, all is forgiven. Food selection is definitely for my Asian taste buds with rice, Hawaiian style BBQ chicken and Japanese veggie curry. The gate for Premium and Business is within the lounge!!. The A380 feels so spacious with better air humidity and cabin pressure control, making it a painless and comfy flight. The Muslim meal was so amazingly nutritious with loads of veggies. I was so happy compared to United's terrible meals and service. Although there's just the tiniest undercurrent of racism from the flight attendant serving my row, it's not as bad as United's attitude. Highly recommend ANA's new routes. read more

Helpful 2

Thanks 0

Love this 2

Oh no 0

Jessica L.

Elite 12

113

257

723

14 years ago

ANA is quite possibly the best airlines ever!!! I took an ANA economy flight from Narita, Japan to Honolulu a few months back and I still talk about their amazing service and amenities! Reasons why I wish that ANA flew everywhere: -Sweet and attentive Japanese flight attendants -Hot oshibori is passed out at the beginning of the flight. -Leg rests! -A tv with a selection of movies, games, and music for each seat. -Delicious in-flight meals! (e.g. sukiyaki over rice, hot ocha, steamed vegetables, hiyashi chuka soba, fruit, and a small piece of manju) -Generous (and free) snack packs with individually packaged manju, arare, and more. In short, flying with ANA made an eight hour flight actually enjoyable! Now if only domestic airlines could take a hint from them and perhaps then they could ease their way out of their financial troubles! ;) 5/5 read more

Helpful 5

Thanks 0

Love this 3

Oh no 0

Katherine M.

73

105

42

8 years ago

I only used ANA flight from Tokyo to Haneda before. It was my first trip from Honolulu to Narita round trip with ANA/United. So check in at HNL was at United counter. Very confusing counter design. It looks like somebody checking in but actually it's a self check in. Flight was ok, the usual to NRT. On a way back from NRT to HNL was actually ANA. Usually when I fly with JAL, everything goes great but this time..umm.. there r 4 counters to check in in NRT that's like ANA takes over half of the south wings! So huge! And there r like 10 self check in machines and I had a green card so had to go check in at the counter with people. Ok, there r 2 counter open and there r 3 family before me. Something was happening to the family checking in now, was taking forever. The lady at another counter looks like she doesn't know what she is doing, was taking forever too. other side counter with only baggage check in has 5 counter open, no lines, they r just looking at us. People who organize the line just talking. I guess they only know how to check in baggs.after 15-20 min, The kids on a line started crying. Finally one lady came help checking in. I never waited this long to check in with Japanese airline. I never seen nobody pays or help customer waiting so long like this. Before they put new self checking in machines, they should train employee how to check in. Seems like nobody knows how to check in ANA air line anymore. It doesn't matter how many counters they have, there r nobody can check in. So disappointed. Also, they assigned the seat before u check in, and cannot change it. Food and entertainment were very good but flight attendant wasn't very nice. I probably not gana use ANA anymore. JAL is MUCH better. read more

Helpful 0

Thanks 0

Love this 1

Oh no 0

1

47

72

13 years ago

Terrible customer service... Family needed to fly back to Tokyo as our father passed away. They would not allow us to fly back even though they had seats available. No meal = no fly.... What??? Then we found out United had cancelled their flight to Tokyo.... Guess who was checking in.... Yup United passengers .... Before us..... Who cares if their food is good or they have better videos.... They're not even loyal to their own customers..... Family emergency means nothing to these idiots. read more

Helpful 1

Thanks 0

Love this 0

Oh no 0

More info about All Nippon Airways

300 Rodgers Blvd
Honolulu, HI 96819
Directions
(800) 235-9262
Call Now
Visit Website
http://www.ana.co.jp

Hours

What time does All Nippon Airways open?

What time does All Nippon Airways close?

Other Amenities

Does All Nippon Airways have free WiFi?

Yes, All Nippon Airways has free WiFi.

All Nippon Airways Reviews in Other Languages

Japanese
1 Review

You might also consider

Verify this business for free

People searched for Airlines 356 times last month within 15 miles of this business.

Verify this business

Explore benefits

Hawaiian Airlines

2.2(2.6k reviews)

The Hawaiian Airlines main customer service number is +1 (855) 470-05.03 TM or +1(855) 505-48.55…read moreTM. This number is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. **Convenient Reservation Process & Personalized Travel Planning** The journey began with a reservation process that was straightforward, organized, and designed to simplify every stage of travel preparation. Business class features, including premium seating, flexible fare options, and priority airport services, were presented in a clear and user-friendly format, allowing travelers to compare available benefits before confirming their booking. Flight schedules, passenger details, and seating preferences were completed efficiently, while instant confirmation provided a detailed itinerary with every essential travel arrangement in one place. **Priority Airport Services & Comfortable Departure Experience** Business class enhanced the airport experience through dedicated services that made departure more comfortable and efficient. Priority check-in counters helped passengers complete airport formalities without unnecessary delays, while fast-track security access reduced waiting times throughout the terminal. Lounge access created a peaceful setting where travelers could enjoy refreshments, catch up on work, or simply relax before boarding. Priority boarding ensured an organized start to the flight by allowing passengers to settle into the cabin with ease. **Premium Cabin Comfort & Personalized Inflight Hospitality** The onboard experience reflected the premium standards expected from business class travel. Spacious seating, generous legroom, and thoughtfully designed personal space created a welcoming atmosphere for both relaxation and productivity. The cabin remained exceptionally clean and well maintained throughout the journey, adding to the overall travel experience. Attentive cabin crew provided personalized assistance, professional hospitality, and prompt service, ensuring passengers felt comfortable and well cared for during the flight. **Thoughtfully Curated Inflight Amenities & Relaxing Travel Environment** Business class offered a variety of carefully selected amenities that enhanced comfort and convenience throughout the flight. Freshly prepared dining, entertainment options, and premium cabin features allowed travelers to enjoy a more personalized onboard experience. Every detail was designed to create a peaceful atmosphere where passengers could relax, remain productive, or simply enjoy uninterrupted travel in complete comfort. **Efficient Arrival Services & Complete Premium Travel Experience** Following landing, efficient arrival services helped complete the journey with the same level of comfort experienced before and during the flight. Priority baggage handling ensured luggage was available promptly, making the final airport process quick and convenient. From the reservation experience and exclusive airport privileges to refined cabin comfort, quality inflight amenities, and attentive service, business class delivered a well-rounded travel experience defined by reliability, convenience, and exceptional hospitality. The journey concluded with arrival services that carried the same premium standard from beginning to end. Priority baggage delivery allowed passengers to retrieve their luggage without unnecessary delays, creating a convenient transition from the airport to their next destination. From efficient reservations and fast-track airport services to refined cabin comfort and attentive onboard hospitality, business class delivered a well-balanced travel experience focused on convenience, reliability, and personalized care. Every detail contributed to a journey that felt seamless, comfortable, and genuinely rewarding.

The Hawaiian Airlines main customer service number is *1-866-346-5014*™, or *1-855-526-0099*™. This…read morenumber is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. **Convenient Reservation Process & Personalized Travel Planning** The journey began with a reservation process that was straightforward, organized, and designed to simplify every stage of travel preparation. Business class features, including premium seating, flexible fare options, and priority airport services, were presented in a clear and user-friendly format, allowing travelers to compare available benefits before confirming their booking. Flight schedules, passenger details, and seating preferences were completed efficiently, while instant confirmation provided a detailed itinerary with every essential travel arrangement in one place. **Priority Airport Services & Comfortable Departure Experience** Business class enhanced the airport experience through dedicated services that made departure more comfortable and efficient. Priority check-in counters helped passengers complete airport formalities without unnecessary delays, while fast-track security access reduced waiting times throughout the terminal. Lounge access created a peaceful setting where travelers could enjoy refreshments, catch up on work, or simply relax before boarding. Priority boarding ensured an organized start to the flight by allowing passengers to settle into the cabin with ease. **Premium Cabin Comfort & Personalized Inflight Hospitality** The onboard experience reflected the premium standards expected from business class travel. Spacious seating, generous legroom, and thoughtfully designed personal space created a welcoming atmosphere for both relaxation and productivity. The cabin remained exceptionally clean and well maintained throughout the journey, adding to the overall travel experience. Attentive cabin crew provided personalized assistance, professional hospitality, and prompt service, ensuring passengers felt comfortable and well cared for during the flight. **Thoughtfully Curated Inflight Amenities & Relaxing Travel Environment** Business class offered a variety of carefully selected amenities that enhanced comfort and convenience throughout the flight. Freshly prepared dining, entertainment options, and premium cabin features allowed travelers to enjoy a more personalized onboard experience. Every detail was designed to create a peaceful atmosphere where passengers could relax, remain productive, or simply enjoy uninterrupted travel in complete comfort. **Efficient Arrival Services & Complete Premium Travel Experience** Following landing, efficient arrival services helped complete the journey with the same level of comfort experienced before and during the flight. Priority baggage handling ensured luggage was available promptly, making the final airport process quick and convenient. From the reservation experience and exclusive airport privileges to refined cabin comfort, quality inflight amenities, and attentive service, business class delivered a well-rounded travel experience defined by reliability, convenience, and exceptional hospitality. The journey concluded with arrival services that carried the same premium standard from beginning to end. Priority baggage delivery allowed passengers to retrieve their luggage without unnecessary delays, creating a convenient transition from the airport to their next destination. From efficient reservations and fast-track airport services to refined cabin comfort and attentive onboard hospitality, business class delivered a well-balanced travel experience focused on convenience, reliability, and personalized care. Every detail contributed to a journey that felt seamless, comfortable, and genuinely rewarding.

First time going to Ontario, California!

He says I'm the better half

See all

25 agents but can't load the plane on time (after a 3 hour delay).

Southwest Airlines

2.9(141 reviews)

(Traveled 04/30/26 TH @ 8:50pm and many times before): This time, I was returning to the…read moresouthwest-esque from Hawai'i, but not at a very friendly price! I recently flew one-way with Southwest Airlines from Daniel K. Inouye International Airport (HNL) Terminal 2 to Los Angeles International Airport (LAX). They had been my favorite domestic carrier for years (I wished they flew internationally!) until Alaska Airlines dethroned them with more routes. Southwest Airlines cornered the southwest and west coast air traffic markets, respectively, and have flown them for business and pleasure. Did this airline still rule the southwest skies!? PURCHASE(S) One-Way Wanna-Get-Away Airfare ($253.10): Nowadays, I booked one-way flights because I usually had more flexibility when I needed to return. However, in this particular case, I needed to be back in Los Angeles for a work event the next afternoon. Since I booked the flight less than three weeks before its departure, I was basically screwed for domestic air travel during the medium season (I returned right after the spring break window). On a red-eye direct flight that arrived in Los Angeles around 5:30am the next morning, it allowed me enough time to get home, get ready, and get to my work event. Checked Luggage (Varied; N/A this instance): This once FREE amenity has since been removed and now was a paid expense. I traveled very light, especially for a quick trip such as this, so I only had a carry-on and backpack. FLIGHT EXPERIENCE ~Check-in: I checked-in online 24-hours prior (Group 3), had my QR code boarding pass on their app, and traveled with only a carryon and backpack, so I was ready to go! I had Global Entry & TSA PreCheck, so my time with security checkpoints and the necessary TSA pleasantries was efficient and minimal. When it was time, passengers were queued-up in order of their boarding group (i.e. A/B/C). The flight felt like it arrived shortly after it departed. ~Seat(s): 27A Window - Come on, it was the same sardine can like all airplanes these days. Recently, Southwest Airlines started assigning seats, so it was no longer a free-for-all once you boarded the plane. I always favored a window seat towards the back of the plane close to the restroom and snacks. I was lucky enough to almost get exactly that! https://www.yelp.com/user_local_photos?userid=8jVT2inwc8GIQ6sH2UG9Vw&start=72&select=mPgY2GS6Z8NBlgeqkY9tkw ~In-flight Meals (Varied; FREE this instance): I opted for my normal Seagram's Ginger Ale and this time a bag of almonds https://www.yelp.com/user_local_photos?userid=8jVT2inwc8GIQ6sH2UG9Vw&start=72&select=5-89IYcr8bJRpTt-GoMSwg on Southwest Airlines that I loved. ~Lavatory: I'd done my business at the terminal before we left, so I had no idea of the condition of the restroom closest to me. ~Service & Amenities: All uniformly-dressed flight attendants were adequate and spoke perfect English. None of the seats had video monitors for movie/show watching, music listening, and games playing. The seats themselves were roomy enough. No blankets, headphones, or pillows were provided. The drink/snack cart rolled out shortly after the plane leveled off after takeoff. There were no carry-on baggage fees. PARKING (Varied; N/A this instance): I traveled through and had no need to park (I was dropped off). However, the airport offered onsite parking garages with rates that varied depending on length of stay from FREE (less than 15 minutes) and around $1.00 (16-30 minutes) to a range of $27.00/daily maximum (8+ hours). Because my gate was located within Terminal 1 of departing flights, you had to already be an outgoing or incoming passenger to even get here, so parking would be a moot point. ATMOSPHERE, DÉCOR, AMBIENCE Located deep into Terminal 2 (specifically near Gates E4-E10) filled with several gates, plenty of reasonably-priced eateries and duty-free shops, and a handful of monitors as you passed them along the way. There were sufficient places to sit in the terminal with plenty of natural and electric lighting. Once on the airplane, it seemed like any other, so nothing really needed to be said or seen here, but I wished I recalled the type of plane since I was nerdy like that! ATTIRE Totally casual, so I would normally be in a t-shirt, boardshorts, and flip-flops. I liked to be unencumbered and unfettered, so the least amount of clothing, especially while I traveled through an airport, the better! OVERALL My one-way non-stop flight on Southwest Airlines out of Honolulu (HNL) was fine and got me to Los Angeles (LAX) safely which truthfully was all that mattered to me on any flights. I wished there were seat video monitors that helped pass the time. In any case, I'd fly and recommend them again. I found very good value based on the prices, service, and experience noted above (TOTAL paid experience was around $253.00 BEFORE any discounts and/or tip). And, they accepted my credit card of choice...AMEX! 4.0 STARS

You are now free to move about the country." ― Southwest Airlines slogan…read more I'm a big fan of Southwest Airlines and when they started their new route to Hawaii, I knew I would eventually have to take a flight. All that said, you're not getting POG juice or any fun snacks outside the realm of Southwest's normal fare. Southwest Airlines does offer exclusive alcoholic beverages on Hawaii flights, including toasted coconut rum and a pineapple-hinted ale. Alcoholic beverages are available for purchase on most flights, though they may be complimentary for passengers in upgraded "Extra Legroom" seating. I like Southwest Airlines. My check-in bag was two-pounds over the limit on my flight back home but they let it slide. Now that's how you continue getting my business, even though bags no longer fly free and I keep getting stuck in the middle seat for some odd reason.

This is the gorgeous Lorelle

Great info.

See all

Snacks & drinks served on my Honolulu trip - Round 2 are these brownie brittles. :D

United Airlines

1.8(390 reviews)

0.1 mi

I fly a lot and many times use United. Their First Class is hit or miss and is really outdated on…read moremany of their planes. There's precious few flights that offer the full lay down "pods". But even what's offered is much more comfortable than coach...! The service seems to be decent. I occasionally get a truculent stewardess that seems to feel they need to exercise their irrational rage on unsuspecting travelers. It rankles. But mostly the service has been decent. Their partner ANA is much more fancy and takes service & in-flight meals to a whole new level...! Consider ANA if it's an option! I have noticed that the menu choices have greatly expanded when offered to pick your meal pre-flight. This is good and now fits a litany of different dietary needs.

Flights, transparency, and communication within considerate reasonable timing …read more I had booked a flight months prior to date of when I'm supposed to leave. My son's graduation was the filling day late afternoon in LasVegas. Timing was set perfectly. My daughter and I sat at our gate 2 hours before departure planned. An hour before scheduled time to leave I got a text for delayed flight for 16 hours!!! No United worker was there at the gate or desk to speak with, phone calls had me on wait for more than 45 min. I walked to every airline looking for a flight and it was all too late to book. I took the earliest available flight and missed my son's graduation! thanks United!

Hnl- Lax

On board...

See all

View walking to Terminal 2

Alaska Airlines

2.6(223 reviews)

0.1 mi

April 22, 2026 was the day the Alaska Eskimo and the Hawaiian Pualani officially married.... and…read morethis here is an update to my skimpy review of yesterday. Continuing on, the transition has not been the easiest I'm sure for the traveler, the airline employees and all others who were involved however slight in this marriage of Pualani and the Eskimo. The backhouse infrastructure is in full force and effect, and very noticeable starting with the reservation and check in processes. The combination of backhouse staffing was in the works over the past few years and has now come full circle. The jury is out still and all we can do is cross our fingers and hope for the best. The front of the house still uses the Pualani logo and designs in the terminal and on the flights (my first review outlines this) Gate and boarding area for interisland and domestic flights remain the same (so far). For the Hawaiian traveler, you will have many more options with Alaska especially on the domestic front. For the Alaska traveler, it's much easier now for you to visit the land of Aloha.! Happy Traveling (ps- 4th star for the unending dedication by the remaining Hawaiian Employee Alumi)

I'm not usually one to complain, but I felt this experience was worth sharing…read more While flying from Portland to Honolulu, I listened to a presentation about the Atmos credit card. The offer sounded very attractive: sign up for the card and receive 85,000 bonus points after meeting what was described as a relatively small spending requirement. Based on that information, I applied for the card when I got home. About two weeks later, I called customer service to ask about the bonus points. The first representative told me I needed to spend $4,000 to qualify. Later, another representative gave me different information, saying I should wait one or two billing cycles, or two to four weeks, for the points to appear. What makes this especially frustrating is that I previously had a Hawaiian Airlines credit card and membership and never had any issues. Everything was straightforward, and the benefits were delivered as promised. At this point, I'm confused about the requirements and timeline. I hope the bonus points arrive soon, but the information presented on the airplane does not seem to match the information I received afterward from customer service. I'm sharing this experience so others can carefully review the terms and conditions and know exactly what is required before applying.

See all

Philippine Airlines

2.5(21 reviews)

*Full Disclosure* Yelp is not available in Thailand, but is present in The Philippines…read more These flights were from HNL-MNL on 04/13/23, MNL-BKK on 04/14/23. A week later BKK-MNL on 04/20/24 and return flight MNL-HNL on 04/27/23. All my reviews in Thailand are on my Tripadvisor account. Me and my other half's last time flying on PAL was Precovid Feb 2020. Not only they are The Philippines Flagship Carrier, they are the oldest airline in Asia. Although they can get you to major destinations across Asia and all ASEAN countries, they aren't in Alliance with other major airline carriers. Booking online was easy. Upon waking up that morning prior to departure, I noticed the flight was delayed by 1 1/2 hours. Which gave ample time to make our way to the airport to grab a bite and coffee before boarding the plane. Online check-in was successful, with 3 hours check-in time, it was sufficient. Having Global Entry membership allows you to expedite security via TSA Precheck only in Honolulu and other US Airports. I must say, that the ground staff from check-in to boarding were efficient and friendly. One piece of information I failed to pack was my Vaccination card or take a photo of both front and back of the card. My fault, I assumed restrictions were lowered and didn't do my proper research prior to the flight. The customer service agent just checked me in and I had the choice of heading back home to pick up my vax card, or chance myself when entering The Philippines without proof of vaccination. Thailand dropped all restrictions from our previous visit Fall of last year. As a foreign traveler entering The Philippines, you're required to complete your eTravel registration to declare proof of vaccination, similar to when entering Japan when proof of vaccination was required. When complete, the website will issue a QR Code prior to entering the country. Service onboard was excellent. Available onboard entertainment on each seat back screens. Being seated in Economy Class, I noticed both lunch and dinner meals includes silverware. For long-haul flights, I'm content. Between Honolulu and Manila, onboard amenities were a pillow & blanket, toothbrush, earphones, two complimentary meals including a mid flight snack, alcohol including red or white wine, beer and other nonalcoholic beverages. Between Manila and Bangkok, it was almost the same. No amenity's were provided on a A321 and each seat back had no inflight screen monitors. But there was a dinner served on the flight going to BKK. Lunch on the return, and free inflight entertainment on each seatback furnished by an A330-300 aircraft. PAL occupies Terminals 1&2 at Manila International Airport(NAIA). When transferring between terminals, it was a bit of organized chaos. What the customer service agent in Honolulu advised us that our checked luggages would automatically transfer between MNL & BKK. Both us and a Thai passenger didn't have faith that our bags would make it through to our final destination. We all had to double check over and over. There was an airport transfer that would shuttle passengers from T1 to T2 without leaving the airport premises. You're escorted by a ticket agent to bypass immigration and customs, and it's required you pass through another security screening as if you are entering an airport for the first time, very similar to making a transit at Incheon Airport. It's not an huge airport like Haneda Airport, but every single person onboard and in NAIA are English friendly, and the most helpful and friendliest airline personnel I've ever come across! Maybe in the future if booked in Business Class, I'd update my review for later.

Awful service. Stood at the check in counter for 20 minutes as the woman behind the counter…read morestruggled to get me checked in. Made it clear again and again that I wanted an aisle seat. Naturally, PA gave me a middle seat for a 10 hour flight. Absolutely no way I will ever fly with them again, no matter what the cost.

Economy, not bad. No power outlets, just USB-A port.

See all

Zipair Tokyo

2.0(6 reviews)

1.0 mi

You don't really know till you try something yourself at least once right? This was the first time…read morewe flew a budget airline and it was quite the experience. We're thankful that at least they participated in TSA Pre out of HNL. Zipair is the budget airline for JAL. The reviews online were positive so we decided to give them a try on our trip to Japan. Reviews were mostly for the lay flat seating option though. Overall, they offered competitive prices but with all the upgrades and options you pay for, it ended up more than Hawaiian Airlines. I compared to my friend's airfare that he paid to go to Japan (he paid $60 or so less than us). If you fly with the lay flat seats then it probably is worth it but those seats were sold out when we booked. Check in does take awhile and I think it's because of the luggage restrictions. We saw many people shuffle around items so that their carry on luggage along with personal item is under 7kg at the check in counter. Yes, they weigh everything when you check in. If it's over, you will have to pay to check it in. There were so many carry on luggage at baggage claim. 7kg isn't much. I put my laptop, a watch, a few charging cables, a microfiber cloth and a box of cookies (omiyage) and it was 6.7kg. It was mostly empty so that's not much. If I put a jacket inside, it would have been over. The check in luggage can weigh up to 30kg. You will have to pay for the check in luggage vs the usual 2 complimentary check ins with international flights. It took a long time to get our luggage at luggage claim which was a little annoying. The plane itself is ok, nothing special. There are no screens at any seat so no entertainment unless you have a tablet or smartphone. Usually on international flights, you get unlimited drinks but you pay for each drink on Zipair. I spent a lot because I can't sleep on a plane very long and I was bored lol. Also, you usually get a complimentary meal on international flights but you have to purchase it with Zipair. Our upgraded package that we paid for included it and Mink said the food was ok. I don't eat airplane food so I can't really say anything. I did drink the bottled water that came with the meal though lol. Make sure to have your boarding pass available because they check it to see if you have a meal or not. Mink had a hard time locating ours and the flight attendant grabbed her property to look for it. That is unacceptable. It did take awhile for her to find it but she just woke up and was a little disoriented. The flight attendant had no right to touch our property without our consent to look for it. At least the seats had a power outlet to charge your devices. The flight attendants were all on the younger side and they offered ok service. Aside from one of them touching our property without consent, it was decent service. The person who checked us in at HNL was extremely friendly and the highlight of our experience with Zipair. Some things that weren't Zipair's fault was the kid behind us on the flight back. Imagine kicking your seat most of the flight back. That's on the parents. The girl next to me on the flight back couldn't stop throwing up. This was before we hit a lot of turbulence. She had to even take the bag from my seat to throw up in. There was also a lady that sat next to me which was the wrong seat then made a big deal about it someone else sitting in her seat in the row in front of us. To top it all off, the two planes colliding occurred while we were on the plane in Japan. It caused some delays but it made the trip memorable. Oh they land and depart from Terminal 1 in Narita for those who need to know for airport pickup and drop off. Would I fly them again? Probably not as a couple but possibly solo or on a boys trip since I don't need to pack a lot. Also, probably would want to fly with the lay flat seating option if available since our experience with economy was not so great. We had to toss new clothes, a pair of boots purchased right before that trip, food and miscellaneous beauty items so that we would make weight and close our check in luggage. What a waste of money. No time to get another luggage to put all the items we tossed and check that in. We already had limited space going to Japan but had zero space coming back. At least we had a life experience flying on a budget airline and they didn't lose our luggage. 2.5 stars

I absolutely love Zip Airlines! In typical Japanese fashion, it's a ala carte pricing where if…read moreyou're only carrying 8 kg of carry-on luggage, roughly 15 lb, then you're probably paying the lowest price from Honolulu to Tokyo. However, if you would like to add a check-in luggage, pick your seat, and include an inflight meal, you have that option to do so when you book your ticket. Every seat on the flight includes unlimited Wi-Fi which allows you to stream movies or check the internet and send messages for free. If you want to order food or drinks, you can do so via the inflight app and you are served promptly and for a very reasonable price. Just for fun, I tried the children's meal and it was delicious. I also had the Tapas with a highball which is whiskey soda. I actually think this is really delicious in Flight economy food. If you want to pay more then you can even get a lay flat seat in their business class but beware that even though you're paying more for a business class seat you don't get a blanket or pillow unless you pay for that too. Frankly I think this is the way to go that you just pay for what you want. Definitely very strongly recommended!

Best to figure out the web check-in the night before = no line to check in!

See all

Hayashi Beef (meal add-on)

Japan Airlines

4.4(45 reviews)

0.1 mi

Our first time flying with Japan Airlines . Staff members were very friendly and helpful. Checking…read morein was a lot easier and better than flying domestic airlines. We could've brought 2 pieces of luggage each all inclusive with your airfare. We were blessed to have access to their Sakura lounge. Beautiful lounge great selection of food, snacks, and drinks. . Their customer service is amazing a higher level than our domestic counterparts. Highly recommended for international travel.

I reached out to this business at 8883472286 for assistance. The call was answered in a timely…read moremanner, and the first representative was helpful. Although I was transferred once, the second representative was knowledgeable and provided the information I needed. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.

See all

JAL Boeing 767-300 extended range.

Delta Air Lines

2.6(182 reviews)

Joseph Wong shout to you for superior customer service and check in. You made my solo trip w/my…read moretoddler so much more manageable. Mahalo for going above and beyond.

My recent trip from Chicago (ORD) to Kona, HI started off rocky with several cancellations and…read morerebooking issues, but I have to give major credit to the teams who stepped up and turned the situation around. After the initial cancellations, we were rebooked on United for the first leg to LAX -- and that ended up being an excellent flight. The service was smooth, professional, and truly exceeded expectations. The crew was attentive, the aircraft was comfortable, and the overall experience immediately relieved a lot of the stress from the earlier disruptions. From LAX, we switched back to Delta for the next leg to Honolulu. Delta went above and beyond to make the delay easier on us: * Overnight hotel accommodations provided * Food vouchers covered meals * Uber transportation to and from the airport was arranged Those extra steps made a huge difference and showed a real commitment to customer care. By the time we boarded the final leg of our journey, everything felt seamless again. What started as a frustrating travel day truly turned into a reminder of how great airline service can be when teams go the extra mile. Huge thanks to both United and Delta for making sure we were taken care of every step of the way. We finally arrived in Kona with our spirits high and gratitude even higher. Highly recommend -- top-notch service all around.

Proper dinner on the plane.

Early morning flight

See all

Daniel K Inouye International Airport - HNL

2.9(2.6k reviews)

1.0 mi

Easy to get in and out and great destination airport as those go!…read more Friendly folks and helpful folks too! American did a great job getting us to HNL safe and sound! Thanks HNL & AA!

This airport felt like a step back in time into the 80s. The carpets, the wall tiles, everything…read morefelt like the 80s. Despite being in a tropical climate, only parts of the airport are air conditioned. We walked for an incredibly long distance from the gate to the baggage claim, and we honestly were not sure if we were going the right way since signage was so poor. This airport is a step back in time but definitely needs some updating!

Daniel K Inouye International Airport - HNL - Office replica of the late U.S. Senator Daniel K. Inouye display at the Daniel K. Inouye International Airport - HNL

Office replica of the late U.S. Senator Daniel K. Inouye display at the Daniel K. Inouye International Airport - HNL

New Anti-Flood Decorations at the C Gates.

See all

E Gate Area at HNL

Hilton Hawaiian Village Waikiki Beach Resort

3.1(3.2k reviews)

6.3 mi•Waikiki

•$$$

Having stayed here over 6 times, this remains our go-to hotel. The location, amenities, top-notch…read moreservice, and beautiful beach keep us coming back. The rooms are spacious and beautifully renovated, the grounds are lush and pristine, and there is a fantastic selection of restaurants, bars, and shops on-site. (A special shoutout to TJ at Tropics--great guy!). We also deeply appreciate that the hotel hosts the Waikiki Beach Chaplaincy for Sunday morning beach services; it's a wonderful blessing. However, I knocked off a star this time due to two major frustrations. First, the elevators were malfunctioning, leading to 10+ minute waits that forced us to take the stairs multiple times. Second, the $69/day parking fee is absolutely outrageous. Despite these hiccups, we love this property and will definitely return.

I wish I had done my homework before coming to this hotel. This review is for the Diamond Head…read moretower. It's dated, unwelcoming, bare minimum everything--like a Days Inn. The walls a paper thin, the furniture has seen better days, the bed is squeaky, the hand towel had a black smudge, there's a stain on the bathroom wall, the rug is old and it's cleanliness is dubious. The pools and grounds are well maintained though. I'd recommend looking into the tower you're booking so you're not unpleasantly surprised.