Hawaiian Airlines Customer Service**, and overall I had a good experience. My booking reference was…read more**BK-1-855-CL-2653023* . I initially contacted the company by phone at to ask about availability, pricing, and how soon a technician could visit. My experience with Airline Airport Services was generally positive. The booking process was straightforward, and the person I spoke with over the phone clearly explained the service details and provided an estimated arrival time. I appreciated having a clear understanding of what the service included instead of having to figure everything out on my own. The technician arrived close to the scheduled time and began by inspecting the AC to determine the cause of the problem. Before starting the repair, he explained what he had found and discussed the work that needed to be completed. I found this helpful because I knew what to expect and was not left wondering about the repair process. The service itself took approximately an hour. Throughout the visit, the technician was professional and kept the work area reasonably clean. Once the repair was completed, he tested the AC to make sure everything was functioning properly. He also explained what had been repaired, which gave me confidence that the issue had been addressed. Another aspect I appreciated was the communication. Whenever I had a question about the service, I was able to contact the company and receive an answer. The staff member I spoke with was polite, helpful, and made an effort to explain the process in a straightforward way. There was one area where I felt the service could be improved. The waiting time was a little longer than I had initially expected. More precise communication regarding the technician's arrival time would have made the experience smoother. However, this was a relatively minor issue, and I did not experience any other significant problems. Overall, I was satisfied with my experience. The booking process was easy, the communication was helpful, and the technician handled the repair professionally. I particularly appreciated that the technician took the time to explain the work rather than simply completing the repair without providing any information. Based on my personal experience, I would rate Airline Airport Services **4 out of 5 stars**. I would consider using the service again if I needed similar assistance in the future. Experiences can naturally vary from one customer to another, but in my case, the service met my expectations and the AC was working properly after the repair. Overall, the main positives were the straightforward booking process, responsive communication, professional technician, clear explanation of the repair, and successful resolution of the AC problem. Improving communication about arrival times would make an already satisfactory experience even better.

Hawaiian Airlines Customer Service**, and overall I had a good experience. My booking reference was…read more**BK-1-855-BH-2653023* . I initially contacted the company by phone at to ask about availability, pricing, and how soon a technician could visit. My experience with Airline Airport Services was overall quite satisfactory. From the beginning, I found the booking process easy to follow. When I called, the representative explained the available service, what I could expect, and gave me an approximate time for the technician's visit. Having the details explained clearly made the process more convenient and helped me understand what was included before scheduling the service. The technician arrived around the expected time and started by examining the AC to identify the source of the issue. Rather than immediately beginning the repair, he explained what he had discovered and went over the work that needed to be carried out. I appreciated this because it gave me a clear idea of what was happening and allowed me to understand the repair before it began. The repair took roughly an hour to complete. During the visit, the technician was courteous and professional. He also made an effort to keep the surrounding area reasonably tidy while working. After finishing the repair, he tested the AC to confirm that it was operating correctly. He then explained the work that had been completed and what had been done to resolve the problem. Communication was another part of the experience that stood out to me. Whenever I had questions, I was able to reach the company and get the information I needed. The representative I spoke with was polite and made an effort to answer my questions in a simple and understandable way. This made the overall process less stressful. That said, there was a small area that could have been handled better. The technician's arrival took slightly longer than I had originally anticipated. More accurate updates about the expected arrival time would have made the scheduling process more convenient. However, this was a minor inconvenience, and I did not encounter any major issues during the service. Overall, I was pleased with how the appointment was handled. The booking was simple, the communication was helpful, and the technician approached the repair in a professional manner. I especially liked that the technician explained the problem and the repair instead of completing the work without providing any details. Based on my experience, I would give Airline Airport Services **4 out of 5 stars**. I would consider contacting them again if I needed similar AC services in the future. Of course, every customer's experience may be different, but my own experience was generally positive and the AC was functioning properly after the repair. In summary, the strongest parts of my experience were the uncomplicated booking process, helpful customer communication, professional technician, clear explanation of the repair, and successful completion of the service. The only notable improvement I would suggest is providing more precise arrival-time updates. With better timing communication, the overall customer experience could be even smoother.

Welcome to Southwest WN1902 - our inter island (hip) hop flight to Hilo - this quick one hour…read moreflight ferried passengers from HNL to Hilo - the island home of Volcanos National Park and the famous lodge at the park where we will be staying tonight. Thanks Southwest for the quick run over to Hilo and the opportunity to fly safe and sound with the jets that started it all at Love Field in big D (my birthplace)!

(Traveled 04/30/26 TH @ 8:50pm and many times before): This time, I was returning to the…read moresouthwest-esque from Hawai'i, but not at a very friendly price! I recently flew one-way with Southwest Airlines from Daniel K. Inouye International Airport (HNL) Terminal 2 to Los Angeles International Airport (LAX). They had been my favorite domestic carrier for years (I wished they flew internationally!) until Alaska Airlines dethroned them with more routes. Southwest Airlines cornered the southwest and west coast air traffic markets, respectively, and have flown them for business and pleasure. Did this airline still rule the southwest skies!? PURCHASE(S) One-Way Wanna-Get-Away Airfare ($253.10): Nowadays, I booked one-way flights because I usually had more flexibility when I needed to return. However, in this particular case, I needed to be back in Los Angeles for a work event the next afternoon. Since I booked the flight less than three weeks before its departure, I was basically screwed for domestic air travel during the medium season (I returned right after the spring break window). On a red-eye direct flight that arrived in Los Angeles around 5:30am the next morning, it allowed me enough time to get home, get ready, and get to my work event. Checked Luggage (Varied; N/A this instance): This once FREE amenity has since been removed and now was a paid expense. I traveled very light, especially for a quick trip such as this, so I only had a carry-on and backpack. FLIGHT EXPERIENCE ~Check-in: I checked-in online 24-hours prior (Group 3), had my QR code boarding pass on their app, and traveled with only a carryon and backpack, so I was ready to go! I had Global Entry & TSA PreCheck, so my time with security checkpoints and the necessary TSA pleasantries was efficient and minimal. When it was time, passengers were queued-up in order of their boarding group (i.e. A/B/C). The flight felt like it arrived shortly after it departed. ~Seat(s): 27A Window - Come on, it was the same sardine can like all airplanes these days. Recently, Southwest Airlines started assigning seats, so it was no longer a free-for-all once you boarded the plane. I always favored a window seat towards the back of the plane close to the restroom and snacks. I was lucky enough to almost get exactly that! https://www.yelp.com/user_local_photos?userid=8jVT2inwc8GIQ6sH2UG9Vw&start=72&select=mPgY2GS6Z8NBlgeqkY9tkw ~In-flight Meals (Varied; FREE this instance): I opted for my normal Seagram's Ginger Ale and this time a bag of almonds https://www.yelp.com/user_local_photos?userid=8jVT2inwc8GIQ6sH2UG9Vw&start=72&select=5-89IYcr8bJRpTt-GoMSwg on Southwest Airlines that I loved. ~Lavatory: I'd done my business at the terminal before we left, so I had no idea of the condition of the restroom closest to me. ~Service & Amenities: All uniformly-dressed flight attendants were adequate and spoke perfect English. None of the seats had video monitors for movie/show watching, music listening, and games playing. The seats themselves were roomy enough. No blankets, headphones, or pillows were provided. The drink/snack cart rolled out shortly after the plane leveled off after takeoff. There were no carry-on baggage fees. PARKING (Varied; N/A this instance): I traveled through and had no need to park (I was dropped off). However, the airport offered onsite parking garages with rates that varied depending on length of stay from FREE (less than 15 minutes) and around $1.00 (16-30 minutes) to a range of $27.00/daily maximum (8+ hours). Because my gate was located within Terminal 1 of departing flights, you had to already be an outgoing or incoming passenger to even get here, so parking would be a moot point. ATMOSPHERE, DÉCOR, AMBIENCE Located deep into Terminal 2 (specifically near Gates E4-E10) filled with several gates, plenty of reasonably-priced eateries and duty-free shops, and a handful of monitors as you passed them along the way. There were sufficient places to sit in the terminal with plenty of natural and electric lighting. Once on the airplane, it seemed like any other, so nothing really needed to be said or seen here, but I wished I recalled the type of plane since I was nerdy like that! ATTIRE Totally casual, so I would normally be in a t-shirt, boardshorts, and flip-flops. I liked to be unencumbered and unfettered, so the least amount of clothing, especially while I traveled through an airport, the better! OVERALL My one-way non-stop flight on Southwest Airlines out of Honolulu (HNL) was fine and got me to Los Angeles (LAX) safely which truthfully was all that mattered to me on any flights. I wished there were seat video monitors that helped pass the time. In any case, I'd fly and recommend them again. I found very good value based on the prices, service, and experience noted above (TOTAL paid experience was around $253.00 BEFORE any discounts and/or tip). And, they accepted my credit card of choice...AMEX! 4.0 STARS

I fly a lot and many times use United. Their First Class is hit or miss and is really outdated on…read moremany of their planes. There's precious few flights that offer the full lay down "pods". But even what's offered is much more comfortable than coach...! The service seems to be decent. I occasionally get a truculent stewardess that seems to feel they need to exercise their irrational rage on unsuspecting travelers. It rankles. But mostly the service has been decent. Their partner ANA is much more fancy and takes service & in-flight meals to a whole new level...! Consider ANA if it's an option! I have noticed that the menu choices have greatly expanded when offered to pick your meal pre-flight. This is good and now fits a litany of different dietary needs.

Flights, transparency, and communication within considerate reasonable timing …read more I had booked a flight months prior to date of when I'm supposed to leave. My son's graduation was the filling day late afternoon in LasVegas. Timing was set perfectly. My daughter and I sat at our gate 2 hours before departure planned. An hour before scheduled time to leave I got a text for delayed flight for 16 hours!!! No United worker was there at the gate or desk to speak with, phone calls had me on wait for more than 45 min. I walked to every airline looking for a flight and it was all too late to book. I took the earliest available flight and missed my son's graduation! thanks United!

They don't offer movies, wifi is $9…read more You need to order your food in advance, do it early, as they tend to sell out about a couple of days before your trip, if you are a Huakai member, you will receive 2 meals at no charge. As for the meals, well can't complain as it was free. Mister and I got the mac and cheese, roast beef sandwich, and pb & j sandwich. It was okay, nothing good about it to share. They bought Hawaiian Airlines, the aloha is gone.

No response from hawaiian air Good evening,…read more I am quite disappointed in your service. Not only have I not gotten a response from anyone or apology for the actions on 2 of your wheelchair agents at hawaiian airlines honolulu airport. A few weeks ago August 28 we tiled menzies. I have sent numerous emails and complaints about 2 workers showing their affection. Kevin ( short haired Asian about 5ft 5, black shirt, skinny) and Angie.( mixed looking agent, hair up secured by clip wearing menzies shirt) I fly quite frequently on my own and not only did I see both your employees yesterday sitting n waiting for a plane but once again in uniform Angie head on Kevin shoulder n her hand right next to his private area seemed to be watching a phone.this truly upsets me that your company allows this behavior. When the action happened my family was with me. My spouse refuses to come due to your service and needs assistance. I am going to keep investigating on who to send this complaint to until I receive a response. They need to grow up. I will also be contacting Hawaiian airlines in regards to your service and no response from your emails.

*Full Disclosure* Yelp is not available in Thailand, but is present in The Philippines…read more These flights were from HNL-MNL on 04/13/23, MNL-BKK on 04/14/23. A week later BKK-MNL on 04/20/24 and return flight MNL-HNL on 04/27/23. All my reviews in Thailand are on my Tripadvisor account. Me and my other half's last time flying on PAL was Precovid Feb 2020. Not only they are The Philippines Flagship Carrier, they are the oldest airline in Asia. Although they can get you to major destinations across Asia and all ASEAN countries, they aren't in Alliance with other major airline carriers. Booking online was easy. Upon waking up that morning prior to departure, I noticed the flight was delayed by 1 1/2 hours. Which gave ample time to make our way to the airport to grab a bite and coffee before boarding the plane. Online check-in was successful, with 3 hours check-in time, it was sufficient. Having Global Entry membership allows you to expedite security via TSA Precheck only in Honolulu and other US Airports. I must say, that the ground staff from check-in to boarding were efficient and friendly. One piece of information I failed to pack was my Vaccination card or take a photo of both front and back of the card. My fault, I assumed restrictions were lowered and didn't do my proper research prior to the flight. The customer service agent just checked me in and I had the choice of heading back home to pick up my vax card, or chance myself when entering The Philippines without proof of vaccination. Thailand dropped all restrictions from our previous visit Fall of last year. As a foreign traveler entering The Philippines, you're required to complete your eTravel registration to declare proof of vaccination, similar to when entering Japan when proof of vaccination was required. When complete, the website will issue a QR Code prior to entering the country. Service onboard was excellent. Available onboard entertainment on each seat back screens. Being seated in Economy Class, I noticed both lunch and dinner meals includes silverware. For long-haul flights, I'm content. Between Honolulu and Manila, onboard amenities were a pillow & blanket, toothbrush, earphones, two complimentary meals including a mid flight snack, alcohol including red or white wine, beer and other nonalcoholic beverages. Between Manila and Bangkok, it was almost the same. No amenity's were provided on a A321 and each seat back had no inflight screen monitors. But there was a dinner served on the flight going to BKK. Lunch on the return, and free inflight entertainment on each seatback furnished by an A330-300 aircraft. PAL occupies Terminals 1&2 at Manila International Airport(NAIA). When transferring between terminals, it was a bit of organized chaos. What the customer service agent in Honolulu advised us that our checked luggages would automatically transfer between MNL & BKK. Both us and a Thai passenger didn't have faith that our bags would make it through to our final destination. We all had to double check over and over. There was an airport transfer that would shuttle passengers from T1 to T2 without leaving the airport premises. You're escorted by a ticket agent to bypass immigration and customs, and it's required you pass through another security screening as if you are entering an airport for the first time, very similar to making a transit at Incheon Airport. It's not an huge airport like Haneda Airport, but every single person onboard and in NAIA are English friendly, and the most helpful and friendliest airline personnel I've ever come across! Maybe in the future if booked in Business Class, I'd update my review for later.

Airline is the worst. Agents are rude. Planes dirty. It is like riding an inner city bus. Fly a…read morereputable airline not this piece of shit.

Our first time flying with Japan Airlines . Staff members were very friendly and helpful. Checking…read morein was a lot easier and better than flying domestic airlines. We could've brought 2 pieces of luggage each all inclusive with your airfare. We were blessed to have access to their Sakura lounge. Beautiful lounge great selection of food, snacks, and drinks. . Their customer service is amazing a higher level than our domestic counterparts. Highly recommended for international travel.

Great...staff were amazing, everything was on time, everything repeated in English…read more The bad, I've sat on many Boeing 787-9 with American Airlines and the seats were ok. The Boeing 787-9 from Japan airlines was god awful. Like sitting on concrete. Had a 7.5 hour flight from Nagoya Japan to Honolulu Hawaii and it was almost unbearable. Put some cushion in your seats!

Joseph Wong shout to you for superior customer service and check in. You made my solo trip w/my…read moretoddler so much more manageable. Mahalo for going above and beyond.

My recent trip from Chicago (ORD) to Kona, HI started off rocky with several cancellations and…read morerebooking issues, but I have to give major credit to the teams who stepped up and turned the situation around. After the initial cancellations, we were rebooked on United for the first leg to LAX -- and that ended up being an excellent flight. The service was smooth, professional, and truly exceeded expectations. The crew was attentive, the aircraft was comfortable, and the overall experience immediately relieved a lot of the stress from the earlier disruptions. From LAX, we switched back to Delta for the next leg to Honolulu. Delta went above and beyond to make the delay easier on us: * Overnight hotel accommodations provided * Food vouchers covered meals * Uber transportation to and from the airport was arranged Those extra steps made a huge difference and showed a real commitment to customer care. By the time we boarded the final leg of our journey, everything felt seamless again. What started as a frustrating travel day truly turned into a reminder of how great airline service can be when teams go the extra mile. Huge thanks to both United and Delta for making sure we were taken care of every step of the way. We finally arrived in Kona with our spirits high and gratitude even higher. Highly recommend -- top-notch service all around.

Some improvements made, and some suggestions:…read more I have to say over the past few years, thankfully the number of restrooms in the airport has increased. Much easier and don't have to walk or hunt for a restroom as much as before. In Terminal 1, it is nice that got more comfortable furniture to sit on after getting my coffee from the Starbucks. I really do wish there was a better indicator which security checkpoints are open. Especially in the early hours at Terminal 2. Walk one direction, only to find that it is closed, so sometimes have to backtrack to find one that is open. I totally get that at some hours, it may not make sense to staff all the checkpoints if the demand is lower, but it sure would be nice to look at something and it tells me which one I should go to. For the signs on the ground floor that directs people to the ride share and other places, it references the baggage claim numbers. It might be easier if the signs point people the column numbers, as those are highly visible and don't have to hunt for the baggage claim number signs from the street/curb area.

Easy to get in and out and great destination airport as those go!…read more Friendly folks and helpful folks too! American did a great job getting us to HNL safe and sound! Thanks HNL & AA!

I wasn't staying at Hilton when I was in Waikiki. I was staying at a hotel that was across the…read morestreet. The review is about Hilton Hawaiian Village. The village has a cute Asian theme. What is really cool is the tree in the center of the village. There are restaurants and souvenir shops in the village. I came here for the Honolulu Cookie stores. The village is quite busy. It is a busy and pretty village. There is also the ABC store here. The village itself isn't big. Yes there are plenty of parking on site. There is a couple floor parkage at this village. If you are a tourist, I highly recommend coming here to check it out.

All I have to say is be VERY careful what room you think you're booking here as the pictures they…read moreadvertise are not the rooms with the views you end up getting. You can tell by the manager's responses to all of the negative reviews here that there is no desire to make any negative experiences right for the customer. There is an apology that it didn't live up to standard and an "I hope you give us a try next time". Let that be the baseline for the customer service you'll receive if you choose to stay at this hotel. We arrived in late July with our friend and two young kids. We get to our "ocean view" at the Rainbow Tower which we paid extra for only to find a gigantic tree blocking the view we believed we paid for. We called to the front desk and Annie very rudely dismissed us before telling us to come downstairs to prove that our view wasn't as the pictures showed when we booked it. She told us to head down to the Mail Drop line and when we got there we're told we were at the wrong place. We then argued with a manager (can't remember her name anymore) for I'd say a good hour. First, we were actually told the manager bounces between towers and wasn't at the Rainbow Tower which ended up being untrue as we saw her in the back when we came down and she ended up being the one to talk to us. We asked to be moved to a different room and we were told this very partial ocean view we got with the room we paid for titled "ocean view" was exactly what we paid for because if we wanted an ocean view we had to book "ocean front". Yet, if you book an ocean view room on their website or through Expedia, the view they advertise is a full ocean view. We definitely felt gaslit and like we were crazy for asking to be moved to a room we paid for. They finally agreed to move us to a "lagoon view" saying they didn't have any ocean front rooms because they're so busy that they're full 365 days of the year. (Meaning they don't really need our business, I'm guessing.) We were not happy with the lagoon view because we paid for an ocean view, but we ultimately had no choice but to concede and they said they would reimburse our resort fees. What's sad is that the employee knew how to work the system more than the manager. Also, another man came down with the same complaints as us, but no employees acknowledged him so he waved his hand, and stormed off. It's been over a month since this happened, and my friend who booked separately from us (who had the same issue) has yet to receive her reimbursement. They said they mailed the check and she never received it. She's been calling them and has received no reply. The elevator situation at the Rainbow Tower is also horrible. Supposedly, they're working out the kinks, but be prepared for long waits and very crowded elevators when you want to go anywhere. Another tip if you choose to stay here. Do NOT bother paying for the cabana at the Tapa pool. We did and no one walks you to the cabana. They tell you to open it up and set it up yourself after they hand you a few waters at the towel stand. There's no food or drink service, and you have to go to the bar next to it to get your food or drinks. It's also very isolated from anything fun. We booked 2 Casabellas at the Super Pool the next day. They were cheaper and MUCH better. They had food and drink service and the server was awesome and the towel desk takes you to them and opens them up for you. Cabanas are a bust and a total waste of money. Overall, the customer service at this hotel is awful and I can only assume it's because they don't need our business since they're full 365 days a year... as they informed us. The nice thing about the hotel is that it has shops and restaurants attached, but it's extremely crowded. Do yourself a favor and book elsewhere.

Let's fly. Of…read morecourse it's a walk to the gate from the terminal. I don't mind the excerise but for people with mobility issues or people with children it's a little inconvenient. I have seen on later flights the complimentary golf cart but this early in the morning forget it. It's still has the remodeled look after all these years and unlike airports like LAX, the restrooms work and don't smell. Plus outlet are all over the place. Overall five stars. There isn't too many food stands open at 5am, I'm taking to you Dunkin' Donuts but BK and Starbucks is available. Just take out a small loan :p M

Hawaiian Airlines is the worst airline organization I have ever seen in my entire life. I will…read morestand by that statement until the day I die. I have traveled across the Middle East, Europe, and Africa. I have flown to more countries than I can count. I've gone through airports with insecure systems, airports where absolutely zero English was spoken, and somehow still managed to check my bags and get my items where they needed to go. This is not a personal opinion. This is a fact based on experience. Hawaiian Airlines is the most disorganized airline I have ever seen in my life, and honestly, I could see them going out of business. As you can see from the pictures, there is absolutely nobody assisting customers. I don't know if they are short-staffed because they refuse to hire people or refuse to pay decent wages, but nobody is there to help because the employees themselves appear overwhelmed with responsibility. Secondly, you have to wait in a completely separate line just to get your bags tagged. If the system fails and doesn't allow you to check in properly, you have to restart the entire process from the beginning. Then, after finally tagging your bags, there is another completely separate line just to drop the bags off. If something goes wrong again, you are sent all the way back to the beginning. It makes absolutely no sense. You know the system where you get your bag tag and boarding pass, then drop your bags? The system used by 99.9% of airlines? I assume Hawaiian Airlines leadership said, "I have an idea. I'm going to make this whole system complicated and confusing for my customers." There are multiple breakdowns in this entire process. You have five employees running back and forth trying to help move bags, but only one main line that splits into two checkpoints for customers trying to check in. Instead of having workers properly stationed at counters assisting customers with bag weighing and bag drop, they have thousands of kiosks with nobody available to help anyone use them. Customers are left standing around trying to figure out broken computer systems that do not scan properly, do not recognize confirmation codes, and constantly fail during check-in. It is a complete mess. I will say this: the flight attendants were very nice, the plane itself was wonderful, and the staff assisting once I finally made it to the front were helpful. But the entire experience beforehand was unnecessarily complicated for absolutely no reason. There are actual classes and professional systems dedicated to organization and customer flow, and Hawaiian Airlines would greatly benefit from them because they are completely failing in this aspect. Lastly, Hawaiian Airlines needs to get its shit together.