Made themselves available to see my dog Lily after a single phone call. All emergency vets were…read moreclosed and other clinics couldn't see her on short notice. The receptionist was extremely kind and expressed concern for Lily. Once we got there, the staff was very welcoming and made us feel right at home even during a stressful situation. Pricing was extremely reasonable too!

Very friendly, helpful and reasonable prices. Have taken all my pets here for years. Wouldn't go…read moreanywhere else

Worst experience ever! Have been using Rose Rock (mainly for boarding) for several years but will…read moreNOT be back. Dropped our dogs off for boarding and on Day 6 they call to tell both of our dogs are infested with fleas. Not only that they suggested we have our home fumigated due to the excessive amount of fleas. We DO NOT have fleas now nor have we ever. We also use another vet who just saw the dogs 2 weeks ago...did an exam and rabies. No fleas/flea dirt was seen then. There are no fleas in our car from transporting nor any fleas on us. Both dogs are now coughing their heads off so we are heading to the emergency vet to see if they have kennel cough or physical damage to their throat.

I've been bringing my pup here for a little over six months, and every visit has been a great…read moreexperience. The check-in process is consistently quick and efficient (which, if you've ever wrangled an anxious pup, luckily mine is all of 13 pounds, in a waiting room, you know is a gift). We are normally taken promptly back by Emanuel, who sets the tone with professionalism and kindness. Dr. Fritzler is thorough, patient, and never makes me feel rushed. He answers every question I have, even when I ask the same one multiple times in slightly different ways (purely for research purposes, of course, not because I'm not understanding). As someone who's mindful of costs, I really appreciate that recommendations are practical and tailored to my budget without compromising care. Having visited several veterinary offices over the years, this one stands out as especially welcoming, efficient, and genuinely dedicated to the well being of the animals they treat. My pup maybe anxious going to the vet, but Dr. Fritzler has won her over.

i LOVE this place! The staff is so kind, thoughtful, and helpful. I specifically want to shoutout…read moreto the vet tech Lovey, she is so kind and gentle with my cat!

They took me and our 16-year-old, always indoor kitty in with open arms. They were very thorough…read moreand gave me straight-up options at what she had. I felt very comfortable with the veterinary doctor and the staff. They were all wonderful, kind, and understanding of our love for our pet. I have recommended them to my friends and relatives.

Hmmm...what could improve? Their functional knowledge in animal medicine, compassion, and…read moreintegrity. They misdiagnosed my cat with feline leukemia, and acted like I was lying when I told them he was never around other cats and was strictly indoors. When my new vet asked them for his records, they denied having any records for him in their system. I believe this is because I told them exactly what I thought of their business before leaving for good. My new vet retested my cat, and he was negative. She also explained exactly what causes a false positive. It was an error made at McGee Street. This is only one of several problems I had there. If you are I able to, I recommend playing nice with this place until you've paid and you have your pet back. Ask the receptionist for their records before letting them know you are taking your business elsewhere. That way you have a copy in case they "disappear from the system." That's exactly what I did, and I am very grateful for it. Oh, and everyone else here is right. They overcharge for their services and rarely include everything in their itemized quotes.

Brought my Cat in one month after they neutered him. He was unable to walk and jump. They charged…read moreme 300 dollars for X rays and then told me they were not sure what was wrong with him and pretty much told me I was SOL. I ended up going to another Vet and they diagnosed him with meningitis and we gave him antibiotics and steroids and he got better. They also over charged me on all my other visits before this happened. Won't be back and don't recommend.

I liked this place. I however ran into a problem…read more I went for my cat. Is allergic to flees and the only thing that helps is oral meds. In order to get the medication's that last longer than five days you have to have a prescription. So when I was given the prescription and told to go online to purchase it as they didn't carry it in office, I tried to do so. I tried several places and all require either a written prescription mailed to them, which takes a long time (multiple weeks) or the vet can just call them and approve it. The vet would not call them and approve it. They said they've had difficulties in the past with chewy. I called and tried to talk to chewy about it and got right in to speak with a pharmacy tech no problems at all. So now I'm having to wait while my cat suffers.

They are always so attentive to my dog's needs. They're knowledgeable and caring - the best…read morecombination. Nice facility, great customer service, and expertise aplenty here!

We are forever grateful to the team at Veterinary Emergency Referral Center--they truly saved our…read moredog's life. From the moment we walked in, the compassion and professionalism of every staff member was evident. They went above and beyond, even helping us find a surgeon to perform a critical surgery for our dog. Both veterinarians we worked with were absolutely fantastic--thorough, empathetic, and clearly invested in our dog's well-being. They went out of their way to make sure our pup was comfortable, and it meant the world to us. I felt completely at ease leaving him in their care, knowing he was in the best hands. The entire staff showed us such kindness during what was an incredibly difficult and emotional time. There aren't enough words to express how thankful we are. They made an overwhelming situation feel a little less heavy with their warmth and support. We will never forget the care they provided to both our sweet pup and to us. Thank you from the bottom of our hearts.

Horrible. The blonde front desk girl could absolutely careless. They refused to see our dog…read moreAnd now my dog has passed away. Do not recommend this place at all

I brought my dog in because I was confident he had a piece of broken glass in his paw after someone…read morebroke glass in my house. He was in extreme pain and wouldn't let me touch his foot, and with his hairy golden doodle paws it was hard to see deep between the pads. The vet dismissed my concerns, insisting it was some sort of impact injury and convinced me to pay $200 for X-rays that showed nothing. They sent us home with pain meds, but when I trimmed the hair and carefully examined the paw myself, a piece of glass fell out, exactly what I suspected from the start. I feel misled, overcharged, and very disappointed in their unwillingness to listen to the pet owner. They also refused a refund after I politely brought my concerns to them the following day. They were not empathic toward how I felt about the situation at all and blamed me because I brought him in on short notice. I was under the impression all customers would be treated the same no matter when they brought their pet in. I wish I could give zero stars.

Worst vet clinic, lack of treatment. Horrible staff and lack of communication within the staffread more

Eastmoor is the best vet I have had in my 45 years of having fur babies. Dr. Neely is always…read moreamazing and the rest of the staff treat us and our little dude like family. They can usually get us in fairly quickly, especially if there is somethings weird going on with our pet. The other vets here are also wonderful. Their prices at Eastmoor are also very affordable. I would highly recommend them and would trust them with my little guy's life.

We had to put the big baby down and they were so compassionate and warm and comforting. Thank you…read moreso much for all you did for my family and the sad time. Call Maverick.