Very responsive and did a really nice job! I was worried the water stains in my couch wouldn't come…read moreout and they were very transparent with me and shared that they may not. They tried one spot and show me how it was looking before doing the rest of the couch. To my surprise after the cleaning any stains are barely noticeable! It was a bit pricey than I was expecting but for the quality of the service I am very pleased.

Drew and his team did an outstanding job cleaning our upholstered dining room chairs and couches…read more Both were in pretty rough shape before the cleaning; We have young kids at home and a cat. After the cleaning they are spotless. My wife wanted to replace these items after moving into our house, but no longer... they look like new! Great job!!!

I used David's rug cleaning awhile ago but I never followed up with a review. This is not about the…read morerug cleaning but rather the fact that his van damaged my fence and basketball hoop. David was with two younger guys and one of the younger guys was driving. David delivered my rugs and did not mention that his younger driver damaged my property. David himself got out of his van and inspected a clearly damaged and very bent fence before coming into my house. It wasn't until I noticed the damage after he left and I looked at my surveillance video that I discovered all of his deception. When I called him immediately and confronted him, he lied and said he did not do it. When I told him I had video evidence, he became hot and finally acquiesced. I am troubled that he set such a poor example for his younger employees and clearly forced them not to say anything about the damage when he came into my house to deliver the rugs.

Excellent service. Owner is outstanding. I highly recommend his business. Fair prices for…read moreoutstanding work. He cleaned four of our Persian rugs.

Mike H and Rich did a great job cleaning my couch and bed. They were very efficient and got all…read morethe stains out. Would definitely hire them again!

I'm late at getting to this review , so my apologies to the techs…read moreThese gentlemen were the greatest, i called for a price quote for my sofas and Rugs. I could see I made the right choice by picking this company . My inspection turned out to be an appointment my sofas looked great and the price was Fair . I sent in 2 natural fiber rugs and my techs walked me thru the process making me feel comfortable with sending my specialty rugs . I Highly recommend this company and I thank Mike & Pradash for there great customer service ..

We've been using Irene's Cleaning services for a bit now at our home and are very happy with their…read moreservices. This week we had Janet and Sandy as the team and they did a wonderful job including in my daughter's room, which is always a challenge (baby dolls everywhere...so many baby dolls). The ladies were thorough and efficient. We regularly use this service in our three bedroom home that has two adults, one child, and three cats and they leave the home tidy and refreshed. Also- This is NOT a criticism as accidents happen but the handling deserves praise: several months ago with a different team, a cable in my husbands office was accidentally damaged during cleaning and the service was quick in their response remedy the error and it was handled professionally and quickly. Again, accidents happen, but the response was so professional and appreciated and we have never had an issue since. Would absolutely recommend! Especially if you have pets or kids :)

Great service. Very helpful and Reliable. Always does a complete job. Answer the phone via text…read morequickly and great customer service

Pro carpet care did an excellent job not only cleaning my carpet also cleaning mu upholstery…read morebussiness, good price, great job highly recommended. i will call them back for my hardwood floor cleaning.

Great service. Very professional and made the experience as contactless as possible. My carpet was…read morereally dingy and after the work it looked like new. Impressive and amazing. Can't go wrong.

Update: October 2023 Used their service again to refresh our…read moresectional. Please once again and still highly recommend

Breeze cleaned the carpets in my home in preparation for us renting it out…read more We lived in the house for nearly 8 years with 3 pets, occasional visits from 3 nephews, and a family member with an industrial blue collar job that required outdoor work. Needless to say, the carpets were in rough shape with a few very noticeable stains. Breeze did a great job restoring them to cleanliness, and they even managed to get out stains that were under the couch (and therefore set in for years!).

tl;dr Go to Cove if you want to be talked down to, dismissed, and belittled. Go elsewhere if you…read morewant great service, a business that cares about their customers, and an organization that tries to meet their customers' goals. I had spoken with Ron on the phone and indicated our priorities to him by phone: to be able to move quickly in the selection process, cover 2,000 sq ft, and do it within a reasonable budget. I even followed up with photos via email, so we could move faster in the process. When we came into the store though (at the agreed upon time, although Ron repeatedly told me I didn't need an appt), Ron was not immediately available and then, when we did start speaking with him: - he talked about cost as something you had to make "palatable" (as if the concept of a budget is unreasonable or distasteful) - we had to actually ask him to show us around the store because he was very focused on showing us only the most expensive vinyl -- which then turned out to not be applicable b/c it didn't come in stair treads. When discussing the fact that the vinyl would be for a basement, he should have asked about the entry to the basement and guided us appropriately to feasible options. - someone else arrived to talk to Ron while we were there and he simply dismissed us, telling us that it would take multiple visits to make a decision, despite us being very clear about our time sensitivity. - he refused to explain how the pricing would work while we were there, and what components would make up the total - he never said "bye", "thanks", or even "have a nice weekend" to us when we left after 1 hr in the store We were very frustrated when we left, given Ron's dismissal and his inability to understand and help us achieve our goals, and I called later in the day and spoke with Donna. Donna said she was leaving for the night and would call me back Monday or Tuesday and would also set us us with an additional sales rep, Doug. Well... Donna never called me back. And Doug was as incompetent as Ron, extremely unresponsive (again, despite our time pressure), and just grossly smarmy with my husband (when my husband returned some samples) -- read: used car salesman vibe, not genuine interest. After 1 week post-measurements, Doug let us know he had a quote for us (which he never provided in writing) and said it was for three bedrooms. When I asked about the fourth bedroom, he said he'd have to call me back and then when he did (several hours later)... the price suddenly went up a few thousand dollars. He misread their own measurements, quoted us incorrectly the first time, and didn't even include the full extent of the costs at that point (plus still no calculation for stairs). When I let Doug know that we had received a quote elsewhere for similar quality products for several thousand dollars less overall, he refused to believe it, and told me I should bring those samples in so he could explain to me how they were lesser quality. He also asked if my other quote (despite me saying it was from a local company) was from Home Depot -- as if Home Depot was obviously lesser than their options (irrespective of the option selected). When I told him it wasn't Home Depot and was, in fact, another small local business, he flat out refused to believe that was the case. I tried to give them one more chance though and asked that, if they wanted the business, to look for options similar in style to what we had picked at Cove and propose something that might be more cost competitive. I suggested that we'd come back in and could review what he found together. After numerous days, he didn't respond so I sent an email summarizing our discussion. Ultimately though, he decided we weren't worth his time (because who should actually work to understand their customers' goals and help meet them?) and wished us luck with our "project". No, Doug, Donna, and Ron -- good luck to you. You need the luck more. I've found a great local flooring company that actually wants our business and your disinterest in working with us led us right to them. Update following the owner's response to my review: It does not shock me that the owner is trying to discredit my review by placing blame back on me (a move, where I'm living, etc.). None of those explain why Cove treated us poorly and refused to work with us, and are just a distraction from the core of the issue -- Cove is not interested in understanding customer needs and aligning to them in service of being able to successfully transact a deal. They also mention in the review below that they intended to show us alternate products, but that is a lie (and was already disproven in my original review) -- I had to ask for alternate products to be shown to us via phone, then via email, and ultimately received a reply from them wishing us "luck" with our project and dismissing the opportunity to do business together. They never prepared any additional products to show us, despite multiple requests.

I went to Cove to look at carpets awhile ago, and got very little help from the employee who was…read moreworking that day. They gave samples to take home, and when I returned them, I asked to be contacted so we could discuss next steps. I got no response. A week ago, I contacted Cove again and asked that I get a call back to discuss carpeting options. My call was never returned. I'm rather appalled that Cove seems so disinterested in potential new business. I will look elsewhere.

Amazing work on my entire home. Priced reasonably. Would recommend it to anyone…read more Very friendly too

Once again The best !! Been using him for 20 plus years. Dave is great and easy to work with, no…read moreup sell, tells it like it is. Our 3 season porch looks great, new life to the carpets 5 people and 2 dogs. The pile is deep cleaned and fluffy.

Don't waste your time with these Bozos…read more I made an appointment to get an estimate for the work I needed. Their guy was here for about 30 minutes taking measurements, asking questions, explaining the options, etc. He said he would get the estimate to me within a few days. Never received the estimate or any other follow-ups. Thanks for wasting my time you clowns.

Didn't show for the appointment we had made for a carpet install. While accepted the responsibility…read morefor making the mistake, couldn't reschedule for several days which made an impact on our ability to put the house up for sale on time and be professionally photographed for the MLS website. And when I pushed at the end of the day, they hadn't even considered getting the pre-ordered carpet out of the warehouse and trying to have their installers come at the end of the day (it was a small Job). Then had the audacity to tell me I was "lucky they made a mistake on the estimate" and so they would honor their commitment to pricing rather than give a discount for their mistake. Terrible communication! Terrible service!

No one wants to have to call CCM…read more But when you do you'lll be glad you did. They came in immediately and helped to clean up a messy situation in our basement caused by a sewer line cracked by PSE&G. The manager that fielded the call took the time to understand the issues and ensured us that they could fix the situation. The guys that came to clean the basement were well spoken, manerly, neat and took time to explain what they were going to do, how, how long it would all take. Two days later, we have our basement cleaner than ever and back to normal. Can't say enough about the service quality that we received.

My mom recently had flooding from Hurricane Ida in September. She had over 4 feet of water on her…read morefirst floor. A family member recommended Certified Carpet Management and I called them immediately. I do not live in New Jersey and I had to manage clean-up for my Mom from Florida. I cannot express how excellent their service was. They went to work quickly, efficiently and professionally. They assigned a contact person to me on day one, Christina Torlish. She was always accessible to me anytime of the day or night. She was my eyes and ears for me as I could not be physically there to help. She went above and beyond her duties to help with the clean-up. She even worked with me to help better understand the FEMA adjustment claim I had to make. I inspected the clean-up three months later and it was done to perfection! There was no evidence of any moisture or mildew. I would definitely recommend CCM if you ever have a water situation and want the area cleaned up to perfection.