tl;dr Go to Cove if you want to be talked down to, dismissed, and belittled. Go elsewhere if you want great service, a business that cares about their customers, and an organization that tries to meet their customers' goals. I had spoken with Ron on the phone and indicated our priorities to him by phone: to be able to move quickly in the selection process, cover 2,000 sq ft, and do it within a reasonable budget. I even followed up with photos via email, so we could move faster in the process. When we came into the store though (at the agreed upon time, although Ron repeatedly told me I didn't need an appt), Ron was not immediately available and then, when we did start speaking with him: - he talked about cost as something you had to make "palatable" (as if the concept of a budget is unreasonable or distasteful) - we had to actually ask him to show us around the store because he was very focused on showing us only the most expensive vinyl -- which then turned out to not be applicable b/c it didn't come in stair treads. When discussing the fact that the vinyl would be for a basement, he should have asked about the entry to the basement and guided us appropriately to feasible options. - someone else arrived to talk to Ron while we were there and he simply dismissed us, telling us that it would take multiple visits to make a decision, despite us being very clear about our time sensitivity. - he refused to explain how the pricing would work while we were there, and what components would make up the total - he never said "bye", "thanks", or even "have a nice weekend" to us when we left after 1 hr in the store We were very frustrated when we left, given Ron's dismissal and his inability to understand and help us achieve our goals, and I called later in the day and spoke with Donna. Donna said she was leaving for the night and would call me back Monday or Tuesday and would also set us us with an additional sales rep, Doug. Well... Donna never called me back. And Doug was as incompetent as Ron, extremely unresponsive (again, despite our time pressure), and just grossly smarmy with my husband (when my husband returned some samples) -- read: used car salesman vibe, not genuine interest. After 1 week post-measurements, Doug let us know he had a quote for us (which he never provided in writing) and said it was for three bedrooms. When I asked about the fourth bedroom, he said he'd have to call me back and then when he did (several hours later)... the price suddenly went up a few thousand dollars. He misread their own measurements, quoted us incorrectly the first time, and didn't even include the full extent of the costs at that point (plus still no calculation for stairs). When I let Doug know that we had received a quote elsewhere for similar quality products for several thousand dollars less overall, he refused to believe it, and told me I should bring those samples in so he could explain to me how they were lesser quality. He also asked if my other quote (despite me saying it was from a local company) was from Home Depot -- as if Home Depot was obviously lesser than their options (irrespective of the option selected). When I told him it wasn't Home Depot and was, in fact, another small local business, he flat out refused to believe that was the case. I tried to give them one more chance though and asked that, if they wanted the business, to look for options similar in style to what we had picked at Cove and propose something that might be more cost competitive. I suggested that we'd come back in and could review what he found together. After numerous days, he didn't respond so I sent an email summarizing our discussion. Ultimately though, he decided we weren't worth his time (because who should actually work to understand their customers' goals and help meet them?) and wished us luck with our "project". No, Doug, Donna, and Ron -- good luck to you. You need the luck more. I've found a great local flooring company that actually wants our business and your disinterest in working with us led us right to them. Update following the owner's response to my review: It does not shock me that the owner is trying to discredit my review by placing blame back on me (a move, where I'm living, etc.). None of those explain why Cove treated us poorly and refused to work with us, and are just a distraction from the core of the issue -- Cove is not interested in understanding customer needs and aligning to them in service of being able to successfully transact a deal. They also mention in the review below that they intended to show us alternate products, but that is a lie (and was already disproven in my original review) -- I had to ask for alternate products to be shown to us via phone, then via email, and ultimately received a reply from them wishing us "luck" with our project and dismissing the opportunity to do business together. They never prepared any additional products to show us, despite multiple requests. read more

I went to Cove to look at carpets awhile ago, and got very little help from the employee who was working that day. They gave samples to take home, and when I returned them, I asked to be contacted so we could discuss next steps. I got no response. A week ago, I contacted Cove again and asked that I get a call back to discuss carpeting options. My call was never returned. I'm rather appalled that Cove seems so disinterested in potential new business. I will look elsewhere. read more

Cove carpet has done a custom stair runner and area rug. Very nice work, huge selection to choose from and knowledgeable sales person to help with all details. Installers arrived on time and did great work. Highly recommend. read more

We came looking to replace the ugly green carpet in our guest room with vinyl planks or tiles. We were approached by salesperson Judy Cardona, who we told what we had in mind and she showed us a large number of options. We really liked 3 different luxury vinyl tiles, so she let us take home the samples for a few days, while she would work on some quotes on the different options. We settled on one and the price was reasonable. We scheduled a measuring day and the guy who came was very professional. On installation day, we ran into a little snafu with the existing base moulding being in the wrong place for the new type of floor. The installation guys ran to the store to get new base moulding to match, Judy called me with the change order for the additional work, and I approved it. From then on, installation went without a hitch and it was done in a few hours. The installation guys were very professional, courteous and well mannered. Judy followed up the next day and we were dunzo. It was a smooth and great experience with Cove Carpet. I would recommend them for your flooring needs. read more

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With a baby on the way, my hubby and I continue to prep their room-to-be. We scoured two popular home improvement stores for carpet and found a very poor selection at one and a moderate selection at the other. We acquired a quick quote for one we liked on display but it ended up being discontinued. When I looked it up at home, it had negative long-term reviews for quality. We then found a couple of carpet-specific places near our home via Yelp and thankfully, found Cove Carpet. We were immediately greeted by Mike, a sales rep. who asked us a couple of questions regarding carpet usage then guided us towards what sections we should search and then let us look around quite a bit on our own. There were excellent sample/swatch boards and Cove Carpet even let us borrow one for the weekend. The other option was that they would order a larger swatch of about 6 inches square from the manufacturer for a nominal cost but we were in a rush. We were able to test the sample board within the target room which receives different types of light throughout the day and by the end of the weekend, felt confident with one of the swatches. I also read very positive reviews regarding recyclability and durability of the carpet brand and model. We returned the board and placed an order the same day which ended up being very similar in price to the quote we received earlier from one of the home improvement stores. We were told it would take 2-3 weeks for the carpet to be produced in Georgia and arrive in New Jersey. About three weeks later, we received a call to schedule installment. The day before, an installer gave us a window of a half hour of when they would arrive and they stuck to it. The installers arrived in two vans and completed installation of tack strips, padding, and carpet within one hour and cleaned up after themselves. They left the room with a nice "new carpet" smell that dissipated after a couple of days with the windows open. We'll definitely shop here again! read more

I was looking for carpet in two rooms. Lori helped me with good selections and price points. She also worked to get carpet and installers in promptly. Their installers did a good job in a large room with some difficult angles. read more

My in store experience was great. I chose Cove because of their selection, reviews and images of runners they have installed on Instagram. The day my runner was installed was awful, nails visible, nails that would stab your feet as you walked, old carpet pieces still in the wood with the staples and terrible seams. I called and right away the assured me they would fix it. The next day the sent the same guy (when I requested someone else they said he is the only one who does it from the manufacturer). I had to leave work to supervise. He did a much better job then the day before, but used up all my remnant and there were still issues. Cove agreed to order a little more carpet to fix the first 3 stairs. After 6 weeks I called and yes my carpet was in (not sure how long it had been there) they sent a team out that week. The new team did a perfect job and the first 3 steps look amazing, the rest are ok but the seams are so much better on the new steps. They righted the wrong but not without aggravation, stress and me taking time off. I was also very disappointed they never followed up to see how the new job went. Not sure I would return. read more

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I can't recommend Cove Carpet enough. My husband and I visited quite a few floor and carpet centers and nothing matched the selection and service at Cove. Laurie helped us right away and we narrowed down a few selections. Two days later, they were out to measure and gave us an exact quote. It took a few weeks for the carpet to come in, but it was easy to schedule an appointment and the work was done in a few hours! I will definitely be back to Cove when we need to install runners and get other carpets/rugs!! read more

Cove Carpet One Floor & Home - Carpeting Near Me - Summit, New Jersey

Just got my carpeting replaced in my Bedminster condo. Cove was prompt and met my needs with my tight timeline (thank you!) and the job was done beautifully. Highly recommend! read more

Cove One Carpet was recommended to me by my neighbor.After seeing the nice job they did on her floor, I went to the showroom. Lois was a patient and helpful salesperson explaining the many options available in vinyl plank flooring. I chose the flooring I wanted and gave a down payment. Then,Carpet One shut down due to Covid 19. I assumed it would open shortly but was mistaken. One weekend night I became concerned and called the store number to see if there was any recorded information available. To my surprise, Lori, the owner, answered the phone. She calmed my fears and said I would get my job done as soon as the governor allowed openings. After they were allowed to reopen they contacted me and we agreed on an installation date. I needed reassurance that the crew would be masked and following distancing guidelines. Carlos and his crew not only were respectful, they did an amazing job. After removing an aged carpet, they transformed my family room into a livable and clean space. The professionalism typically flows from the top down and all involved could not have been nicer nor more competent. I have no qualms about using Cove One Carpet in Summit for all my future flooring needs. read more

Leather binding on small entry rug. I had a good experience with Cove Carpet. They did our stair runners and I had a piece of carpet that I wanted binding on. I was looking for leather since it matched our decor and they definitely came through. I found them to be fair in pricing, order was simple and easy. I would recommend them. read more

Our estimate for work to be completed was a fair price. Technicians were prompt, neat and clean. They answered all my questions and cleaned up after they completed the contracted work. read more

I have been working with Lori over the last few months for a few projects in our home. Not only has Lori taken time to meet with me anytime I stop by, but she has guided me on style, material and design for each project. Lori has been kindly honest about how a carpet wears, what binding I should use and how the finished product will look. She works within my budget to make sure I get the best carpet for each project. Also, when Cove delivered the carpet, it was a top-notch experience. The two installers moved all my furniture out, installed the carpet (measured 2x, cut 1x type of mentality) and made sure all the furniture was back exactly where I had it. I have a few more home projects and it is funny to say, but I'm excited to go back to get started on them. I have also worked with Judy, when Lori hasn't been at the store and she is phenomenal as well. Truly one of the best! read more

They did an absolutely superb job helping me select, and then install carpet for our hall and guest room. What a difference! They removed the old carpet, moved all the furniture out of the room and did the install. They were polite, professional and clearly passionate about delivering great service. I could not be happier! I would recommend them to anyone. In addition, we had a very tight timeline to do the install - and they delivered! It was completed before the afternoon was done. read more

My decorator put me in touch with Cove Carpet One in Summit, and I have been very pleased with the service provided. From Jimmy who took the measurements to Judy who helped manage the order and finally the installation team who worked an EXTRAORDINARY shift to complete the job, everyone involved was professional, personable and cheerful. They installed wall-to-wall hallway carpet and did an amazing job on the stairs. The wooden floor is a delight. Thank you to this dedicated team! read more

My husband just moved here last summer from GA (carpet capital of the USA) & our experience with Cove Carpet One has surpassed our expectations since our wedding day last July 4th. Between his 2 girls & my 2 girls he's outnumbered for sure, but felt right at home at Cove where the owners Donna, Lori, & Tommie greeted us with open arms. The entire staff is extremely knowledgeable & passionate about designing & providing "Art on the Floor". Cove's Commercial Division is impressive too with a complete library of architectural selections to transform just about any space. Give Cove a chance on your next flooring project...You'll feel right at home like family! read more

Cove Carpet One has a wonderful variety to choose from & I was able to get what I wanted at a fantastic price. Plus the staff was super friendly and installation a breeze. Thanks Cove Carpet! You made my experience effortless. read more

Hands down the best place to buy flooring. Lori is absolutely phenomenal. She went above and beyond to resolve an exchange for me. I'm already planning to purchase another rug from them. Great store, great selection, and great staff. read more

Of course you want to go to a carpet dealer that offers a wide variety of carpets and flooring at various price points and Cove Carpet has all of that. But we chose to buy our carpet and hardwood flooring from Cove Carpet because they know what they are doing! I like interior design but when you have such an enormous amount of choices and brands you really need a professional to guide you through the process. I recently purchased a sisal for our stairs and I would have gone in a completely different direction but thankfully Judy and Donna brought to my attention the type of weave and the challenges we could have with my choice. They gave me tons of other options and I found another carpet that makes my heart skip a beat. It is perfection! No matter what you are looking for you don't want to make a mistake. I would check out other carpet places and then go to Cove Carpet. You will see there is no comparison. I made a few mistakes along the way and I have learned my lesson. We also live in Alexandria Va and have had no problem working remote with Donna and Judy. They ship samples to me and it has been great. You have to go to a knowledgeable flooring professional and I think Cove Carpet is the best around. You will find that their prices are competitive and fair. Cant say enough good things. read more

Here is an example of why retail stores are closing. I have always been an advocate of the small businesses and made every effort to purchase goods through them and not the giant corporations, like Home Depot or through the non-community based internet stores. The first time, I purchased $131 worth of wood floors. I was charged $30 "Misc. Charges", without being notified of this charge when I made the payment by phone. I was told what the sum total is. It was customer pick up. We are talking about more than %25 extra for just writing an order on which Cove Carpet makes a profit anyway. Fair? I do not think so. I did not pay attention to this charge because we were in the middle of a major renovation and the whole thing was really a small amount. And as I said, I was not informed; I paid by phone. Otherwise, I would not have made any business with them. Not being aware of the first "Misc. Charges", I ordered the same wood floors for the second time for the amount of $496.55. The customer picks up. The same process: ordered by phone and were not informed of the charge. This time we were after the major renovation and when I received the invoice and found about the charge, I called Cove Carpet immediately and talked to Ms. Lori. She justified the charge by bringing to my attention "look at the invoice of the first order, you were charged the same" as if it is a logical and valid explanation. I asked that the issue to be reconsidered and were told "no way." The same merchandise could have been ordered online, at a better price, with service to the door and where all transactions are transparent with no surprises and hidden charges. Sad state of the retail stores. read more

Awesome selection and fantastic, personalized service. They stand by their products and I will definitely use them again!

Rude, dishonest...Don't go! No prices marked...like buying a car from an unreputable dealer.

Very Disappointed with Installation Team of Four Men who did a very poor job. They left carpet remnants all over, as well as the furniture

We had a cork floor installed in our brand new kitchen as it was being built when Cove had full access to the walls and the walls under the cabinets. This could have been a DIY project, but the installer, their "most experienced" worker, took shortcuts and our floors have been separating from the beginning. After blaming everyone and everything, we had the kitchen contractor come back to remove the moldings to see what was going on. Alas, the installer had cut all the boards short,to the cabinet edges instead of under them and against the wlls, where they needed to be. Now, the planks move well beyond the margins a floating floor is supposed to, and the only remedy would be to pull out all the appliances and moldings and replace all the boards that are supposed to be up against the walls. That's just not happening. Go elsewhere....this was an easy job they got lazy about and I'm paying the price for that! read more

My husband and I have used Cove Carpet for over 30 years. Their selection of carpeting is extensive and impressive but what really sets them apart is their personalized attention to you, the customer. We've had them install wall to wall rugs, area rugs, and stair and hallway runners over the years. We've been 100% happy with the quality of the rugs, the installation, and the professional and friendly service we've always received. We highly recommend them with no hestiation!!!! read more

Undeniably one of the worst experiences in regards to customer service. I truly believe that they have good carpet products and are prompt on the sales front end, but please be cautious due to back end problems that potentially could arise. My experience involved wall to wall wool carpet fraying after 3 months of use, only to find out that our Dyson vacuum was to blame. It took nearly one year of multiple cove service people and the carpet manufacturer Rep coming out to sample the carpet before this conclusion was met, and told we were to blame. Obviously I was never instructed to not use this type of vacuum; why would I intentionally ruin my new rug. Regardless, their answer was to trim away all wool fabric that was frayed. This in my mind has significantly reduced the life of the carpet. My solution was to have the carpet replaced with an even higher end carpet with me paying the difference in price. Not acceptable to Cove owners, this review is my only redemption. read more