We hired Mojave Pools to build our pool, and we had problems at every stage of the process…read more Contract signed 10.31.2024 First, they buried the drainage system, and whenever they break something, they just point to the contract saying they're not responsible for anything. Then, when we were pouring concrete around the pool, we asked them if we could pour more, and they said yes. But later, they installed the pool heater on top of our concrete -- it was technically part of the plan, but it looked awful. They could have easily placed it beside the slab. Then they demanded an additional $300 to reinstall the heater in another spot. Their official plans show the filter and heater as tiny components, but in reality, the entire equipment setup took up the whole corner. We paid $3,000 for them to remove and reinstall the fence they damaged -- but they don't install gates. They simply don't do it, even though they took them down. We had to pay another $300 for gate installation. They didn't install a ground wire when they set up the filter and heater. When their crew laid the stone coping around the pool, within 2 months, the stones started to wobble. They had to remove and reset about 30 of them. They installed the salt system in the wrong location, then moved it -- but it still doesn't work. They didn't add stabilizer when they added the pool chemicals, and never told us it needed to be added. On the very first day the pool was filled and chemicals added, I asked their worker, Brown, if they offered pool maintenance. He said no -- even though two weeks later, when we had to clean the filter, he offered us service. But by that time, we had already hired someone else, who told us the salt system was installed incorrectly and that our pool was losing water rapidly. A month later, we had to replace the filters again and pay them $377. They also forgot to connect the automatic water refill system for the pool. We had to constantly remind them about everything. After the pool was filled, we discovered a leak. Their plumber told me the pipe was damaged under the concrete, but later the company blamed our concrete contractor, saying it was his fault and refused to do anything about it. They also forgot to connect the automatic water refill system for the pool. We had to constantly remind them about everything. One day, I saw a man walking in my backyard taking pictures of my pool. When I went outside, he said he was taking photos for social media. But no one had informed me that someone would be coming -- this person frightened me. I asked him to leave and did not give him permission to take photos. However, he came back another time when I wasn't home and took pictures, which they later posted on their Instagram page. In general, people from this company would come and go whenever they wanted, without notice. This is a terrible company with very poor communication. The owner once called me and just yelled at me. Stay far away from this company.

Custom Mojave Pools, best company for your project, on time, experts…read more Very professional.

Our pool contractor didn't give any instruction after they filled the water…read more Leslie's staff went through everything with us. They were so kind and patient. I definitely recommend this company for any pool supplies!

Always 5 star service on every visit!!!! T he employees are…read morevery knowledgeable about swimming pools/spas. They explain everything in detail and print out a copy of instructions to take home! They know their chemicals so I don't have to. Thanks!!

Alan is really professional and knowledgeable and cares about my system. I feel very grateful to…read morehave found this service. Thank You! Alan.

Spoke to this person explained what we wanted. Initialed I expressed that my husband thought there…read morewas a leak (which by the way it was not) in our jacuzzi. I could barely get a word in because he started telling me we need to do this we need to do that. Well, besides that we needed a new blower because the motor on ours stopped working. I did get to tell him this much. We spoke again after I looked at the jacuzzi I explained that my husband was mistaken there's no leak but we need a blower motor. He said that wasn't a problem he would come out check the wattage and order it, fee to come out is $85, told him that's not an issue. He said once the jacuzzi was up and running text and he see what time he could come out. Did that he never responded. My husband and I started looking online for blower motors, we found a new motor in its new casing which cost almost the same as the service fee. My husband changed it himself and our jacuzzi is back in business. This person customer service is horrible and I wouldn't recommend him to change a lightbulb for free!

If you are looking for a pool contractor in the high desert or ANYWHERE SBC pool is the place to…read morego! Peter/ Veronica and the whole SBC pool team are extremely talented and the level of detail they provide for your pool is unmatched. Peter is extremely patient with explaining to you the whole process and the level of communication is unmatched. I would highly recommend SBC pools for your pool projects. They will deliver the best service. And that's a fact! Big thanks to the SBC pool team and all the hardwork that went into making my pool an absolute dream! Thanks a lot Peter!! Trust and believe this is an honest review from a real customer who is absolutely satisfied with the work provided.

I had a great experience with SBC pool. Jose came out soon after my call. He gave me great advice…read moreabout my pool and a few days later, we had it acid washed. The workers moved quickly and did a great job. They gave me no guarantees that my pool would improve but it is noticeably better. Thank you!

Spoke to a person on February 4th.,( supposedly Enciso?) said was extremely busy but promised (!)…read morewould contact me on Wednesday, February 11th. to discuss, come by the house, and make appointment for home pool needs: resurfacing, retiling and new plumbing. I waited at home all day. Phone never left my pocket . No phone call, no response to my text messages, no response to my phone messages, no response to email. I was absolutely GHOSTED!!! So then I texted them not to call me since they didn't want my business. Despite the previous good reviews, I should never have believed them since they are from 2024 - my bad on that. Too bad, I was a CASH customer, no matter what the cost would have been.

We recommend Jose to design your dream pool and his customer service is top-notch! Even after 3…read moreyears he always answers any questions we have. Jose is very humble and great prices! Yo recomiendo a Jose y su compañía, es muy honesto y precios razonables! Su designó de albercas son hermosos!

Great customer service & communication. He provided an efficient and rapid service getting my pool…read morefrom not looking too good to in swimming condition . Pricing is reasonable. Definitely would recommend Alex

From the owner: Brasch Pool & Spa is a family owned business serving the High Desert. We’ll clean your pool weekly…read moreand add chemicals as needed. Have a green pool? We can get it back to crystal clear for you!

I have used Butch's Pool Service several times over the years. The last time I needed to replace an…read moreintake pipe for my filter canister. He is very reliable, honest and responds in a timely manner. Prices are very reasonable and the work is competent. I would not hesitate to use his services again.

Not honest people... They told me I would need a computer board for my heater maybe 2 and said they…read morewould cost 800-900 each. On Amazon they were only between 90 to 95 when I told them that they declined the job because they wanted to rip me off. Beware who you hire. There's a bunch of crooks out here.... Definitely do your homework!

Excellent service. Austin answered my call, he was friendly and professional. Gave me a timeline…read morefor an appointment that he kept. Showed up within the window he gave, cleaned my filter and replaced 2 grids. He quoted everything in advance and there were no surprises! I fully recommend Ridiculous Meticulous Pools! Here are my before and after photos! Thank you Austin and Ruben.

This is how they have decided to leave our pool equipment after servicing our pool…read more Their service has seriously gone downhill over the past few months.

I do not know where to start. All I know is Emilio did some excellent work and would recommend him…read moreto anyone. We've been getting the run around for months looking for an honest person to repair our plumbing system for our in-ground jacuzzi. People looked at it set a date to return to repair and no showed. That is the ultimate no no bad customer service not to mention annoying. Well, you won't get that from Emilio. I called him told him what was happening he said he'd look at it the next day. I wasn't expecting that he would repair so quickly. Not only did he look at, it he said I'll be back in a few hours to repair it. What, who does that! We are so happy we didn't think we were going to be able to use our jacuzzi this summer. Thank you thank you thank you, Emilio. You're fantastic and you will be our guy for repairs and service to our jacuzzi from now on. Keep doing the good work you do. Don't forget about us when you're big and have too many clients, lol. The Brooks

I can't say enough about Emilio and his crew. They did a spectacular job resurfacing and retiling…read moremy pool. Their price is great and he made some suggestions that will make my pool experience even better. Look nowhere else if you need replastering and retiling.

Extremely reliable and knowledgeable! My pool is always looking fresh! You will not regret calling…read moreCarlos with High Desert Pool!

Let me just say Carlos is the best. We have gone through so…read moremany pool guys who are shady, never show up, don't put chemicals in, say they are here and come by for 5 mins then leave and just take out money. Carlos is honest, dependable, down to earth, determined to get the job done, and goes above and beyond to make sure our pool is clean, and ready for fun. He is on time weekly and is super reasonable in price. We were paying so much more for crappy service and honestly Carlos's could charge more if he wanted. We are thankful for you and your reliable and hope to have you forever! Thank you for making our pool and spa a play of relaxation and no stress! Because of you our lives are so much more smooth!