I was pretty impressed how they stand by their product. I ordered 4 trees from them and out of…read morethose 3 survived and one died. They asked for some proof and then, within just 1 week replaced the product. In the past, other nurseries would tell me to wait 6-8 weeks to see if the tree revives. Of cpurse that meant keeping a dead tree in my yard for a few month and then they would ask me to mail it in! Often it was a large tree and mailing it would be a hassle not to mention quite pricey. Pixies Gardens take complaints within first two weeks and actually issue replacement. The remaining 3 trees are thriving. Shipping was fast, packaging great and quality of the trees is excellent.

Purchased an artificial plant from them several weeks ago through their website.The plant I…read morereceived was not as advertised. It was shown with a decorative pot and clearly stated to be appropriately 18" tall. The plant that I received was 24" tall and the pot was not as shown, different size and no decoration. Tried numerous times to contact them both by phone ( they never answer and their mail box was always full) and emails. They did acknowledge my emails by return emails stating that they would get back to me but never did. All I wanted to do was to return the plant but never received the information to do so. I would not buy anything from them through their website. If you go in person you may get what you want but don't trust them otherwise. Very unprofessional and unethical business.

Don't get sucked in by the1 good review. Check other sites and see all the bad reviews. I was one…read moreof the folks who was sent the wrong tree and nothing was ever done to resolve the problem. If you really want a laugh there is now some guy claiming to be the owner with a canned response to the complaints. Check the dates. The response is 15 months after the complaint was filed. Run, don't walk, to a different online nursery site.

spent sometime with Mary, she took time and patience with us. we ended up getting 3 trees and…read more8pots of beautiful flowers. mary help by drawing us a diagram of how to plant and water all our new plants and trees. we will be pack soon. from Florida . We will be looking for Mary to hel us again

Amazing place.. always stocked of beautiful flowers, plants and all the accessories .read more

I was thrilled to discover My Secret Garden! The selection here is great and the employees are…read morefriendly and helpful.

Great service, good advice on plants, fertilizer, etc., AND visiting the store is like a trip to…read moreyesterday, maybe Mayberry. Christmas time and valentine's day? The candy variety like a child's visit to the old Sears store or the small-town 5 and dime.

Regional gem for holiday candy! Candy usually comes out in early to mid November, so you need to…read morecome early and stock up fully otherwise you'll be out of luck come December.

No trip to the Monastery is complete without a visit to the sanctuary for vespers and a stop at the…read moregarden shop to shop for Bonsai containers, wire and tools. The trees that are for sale are of a high quality and have been given knowledgeable pre-bonsai treatment. The prices are very reasonable. The collection of containers is the best I've ever seen. Extensive and varied. Rounds, rectangles and deep containers for cascades. Lots of inexpensive pots and Tokoname from Japan.

Halls Flower Shop did an excellent job on a custom order from beginning to end with great…read morecommunications and an outstanding flower & candle order + delivery! I highly recommend. Stevie Sarasota FL

Very sad that a picture does not match the delivery. a special colleague's funeral and the flowers…read moredid not show the size or the flowers to its potential.

I had an awful experience despite making every reasonable effort to resolve the issue. I placed two…read moreseparate plant orders using the same information both times, yet I still received the wrong plants. To make matters worse, the customer service I received while trying to fix the problem was extremely poor.

Ordered 3 times. Great customer service and healthy plants. Delivery times could be better but very…read moreresponsive team

I got exactly what I needed and the service was exceptional!…read more Will be coming back for more tools based off of the selection I saw today.

On 01/16/2026 I walked in the store and immediately I was greeted by the lady at the Customer…read moreService counter (my apologies, did not get her name) but she was amazing from the time I walked in to the time I left. As I walked past her counter, I am trying to figure out which isle i needed to go to get my items, when a man (Mr. James) ask if "you needed assistance), I did not believe he was speaking to me but HE WAS! Shocked to say the least. I informed him what I needed and he took me right to the location. I told him to just point and I will find it and he refused and walked me to the isle, lol. (#Shocking). The I asked where another item could be and I again asked to point because it was not his location, HE REFUSED AGAIN and walked me to the item I needed. This occurred three times. I asked for his manager because clearly he needed to know that he had an amazing employee. Mr. James came to the isle as well to assist because that was his area. Shortly after the manager, Mr. John came and he was so amazing and soooo professional. I informed him of this amazing experience at the store with his employees but he was just like them, very professional, ect. For the last five years since purchasing my home, I go to Home Depos very often (Clayton County) AND I HAVE NEVERRRRRRRR seen such caring, professional. Antonio you as well! To the manager Mr. John, you have demonstrated today strong leadership who has inspired your team to perform their best. As a customer I THANK YOU AND EACH ONE OF YOUR EMPLOYEES.

If you are African-American or Hispanic, you may want be very careful coming to this supply store…read moreand really watch how you're being treated never accept being second best we all deserve better. This morning I drove 24 miles after picking up a u-haul trailer to purchase a tree from Masters landscape and supply and after going through the line to pay for my tree and I headed directly to the yard To recover my tree. I was the first one in the yard yet I was ignored by the forklift driver for over an hour. In fact The forklift driver loaded four trucks that weren't even in the lot when I got there I am one of the last people to play the race card because I have a lot of Caucasian friends all over the world. And I know that they would never condone this type of behavior from a business. Finally I got tired of waiting so I pulled my truck and trailer back to the front of the building and I walked back into the store and got in line to wait for a refund. Suddenly one of the managers approached me and asked if I was loaded and I told him no that I was in line to get a refund. He said please come with me and I'll take care of this right away and he got me loaded immediately. In addition he offered an apology. Also I think he sent the forklift driver over to apologize and I accepted the apology. But that doesn't change the way I felt and it certainly doesn't excuse the way they acted based on my color or at least that was my perception. I purchased a tree but I will never visit this location again and what a shame. While I was waiting I saw a lot of stuff that I needed for my yard but I can't in good conscious buy from a business that allows employees to disrespect me, devalue me, my time or that of people who look like me. Perhaps the name of their business [Masters] has really gone to their heads and they are starting to believe their own bullshit. What a damn shame!!!

Always friendly staff and great selection of plants and annual flowers. Best long needle pine straw…read morearound.