I called CCPS looking for help with a pool cover part. The owner took time while in the middle of…read morean install to walk me through what I needed to do. I am not a customer and would have incurred significant cost for an in person service, which they could have easily talked me into. I was able to complete my project on my own, but they displayed wonderful customer service over multiple calls on a Saturday in the middle of summer.

Oh what a difference a generation makes. I have been trying for three days to get a call back…read moreabout a pool repair. I spoke with the office for the third day trying to get an appointment scheduled and found out that the parents, who have been the owners, have retired and the kids have taken over. I had always had a positive experience with them before, but when the son finally called me back today he told me that he had my message for days. He was busy and wasn't going to be able to get with me for another week, so decided that he didn't need to return my call. Sorry folks, your business is going to be out of business before you know it.

Several years after purchasing kitchen appliances from Plugs in Mt Pleasant, we accidently broke a…read morepart in our refrigerator. I went back to the store asking for help in finding the part, and our salesman, Charles Dean, helped me obtain the part and even showed me that it wasn't as difficult to install it as I had anticipated. In so doing, he saved me the cost of getting a repairman to my home. That kind of service will get me back the store the next time I need an appliance.

The last place I expected to find myself on a Thursday morning was at Plugs Appliances. You see,…read moreour freezer/refrigerator, after 11 wonderful years, died a painful death (taking a fully stocked unit down with it). In the past, we've gone to Lowe's but the appliance repair guy who pulled the plug (pun intended) convinced us to check out this appliance retailer as they stand behind their installations, as well as offering competitive pricing. It's part of the same strip that houses Sesame Burgers and several other small retailers. We were warmly greeted and though the gentleman we were told to ask for was running late, Chip suggested that we look around and that he would answer our questions. The showroom was not large, but, the refrigerator selection appeared to be adequate. Our decision was quick in that a 33", 25 cubic foot fridge, was now considered a special order. We had no time to spare. Chip was able to schedule delivery the next day on a GE with French doors and bottom load freezer the next day. Sold! We received a delivery confirmation that evening and a text message the next morning with a delivery window. Installation was a breeze. Plugs employs their own installers. By noon the next day, I was happily on my way, re-stocking my new fridge and freezer. I was always a big-box shopper but now I'm sold on 'the little guy.' You will be, too. Make Plugs your first stop when shopping for a new home appliance.

Robert Campbell at the true value hardware store was absolutely outstanding. Super friendly super…read moreknowledgeable went out of his way to make sure I was completely satisfied. I was blown away by the excellent customer service recommend to anyone to go to true value and shop there. The customer service is excellent.

This is my go to hardware store. My favorite place to shop in Mt. Pleasant when you walk in the…read moredoor everyone jumps to help you and everyone except Lurch is very friendly. (Lurch is very helpful).

Great experience! I placed an online order and it was ready earlier than expected. I was in and out…read morewithin 5 minutes! The store was clean and the customer experience was fabulous! Thank you! Highly recommend!

This is probably the cleanest Ace store I've ever been to. The staff has always been very kind, and…read moretheir inventory has always been up-to-date and stocked whenever I have visited. It's not the biggest store, but they have made up for that with their organization. With the monthly coupons they send out it's definitely worth stopping by and getting a good deal.

Extra nice people, very helpful, even if what I'm looking for is something very small and…read moreinexpensive. Also will help with advice, which I often need, and they have a good selection of stuff!

Great service. Nice people! Family owned. Would recommend to everyone I know for sure!read more

LONG REVIEW: Peter 5 stars other Lowe's Employees 1 star…read more Peter is truly a wonderful employee and an even better person. He was the only employee to help me load heavy air conditioners into my cart after asking several employees, who said no previously sending me to the lumber department to help me where there was actually no one working so went in a wild chase just to end up where I started -ignored. Peter helped me push the carts to checkout and kindly let the other employees know that I needed help loading these in my car and he had to run off to a team meeting. As he turned to leave, the other employees refused to check me out and told me to use self checkout instead, and said there's no one to help me to my car. Peter caught the interaction and jetted over to self checkout where I was panicking on figuring out how I could lift this myself. He told me this was unacceptable and he missed his meeting to assist me. I'm extremely disappointed in every single Lowes employee I in this interaction, but more importantly I'm beyond impressed with Peter, everyone needs to be more like him in and outside of Lowe's. His character and dedication to helping people is such a rarity these days. The only one out of 10+ people to helped a young woman. Everyone else, do better. Peter- you're the man and deserve all the praise and a raise ! Thank you !!!

not sure how to address this to Lowe's Corporate as there does not seem to be any way to reach…read morethem. I have a simple problem to resolve but cannot break through their multi-layered system to do it. the issue is that my on-line account is linked to an old email that I no longer use and I need to update to the new email. I invested a considerable amount of time to work through their customer care number to reach a human. she took my old and new information. this sounded good, but the system change was never made. I went to the store, but they could not/ were not allowed to help. I am not inclined to invest the time to try again. conclusion is their on line system is anything but customer friendly. it all sounds good, but they are not prepared to address simple issues.

I judge any business or service not just on the initial product or service that I purchase, but…read morealso (or even more so) on their response to issue(s) that may occur after purchase. My concern, in this case, is with the latter. I purchased a refrigerator from Plugs, deciding to try them over a "big box" store to see if there was a benefit from doing so. I also bought their three-year warranty. The initial purchase experience was okay, with Plugs' price being about the same or slightly higher, than a comparable purchase from a "big box," taking into account all costs - basic price, delivery and warranty. I recently experienced a problem where the water dispenser was dripping; additionally, some food in the refrigerator would freeze up (I keep the refrigerator at a recommended temperature). No big deal, I thought, until I tried to utilize the warranty to get these issues addressed. I will try not to fill up this review with too much detail, but this was likely my worst experience dealing with an appliance issue in my more than 40 years as a homeowner. This was the first time that I tried to use the warranty. I was unable to get any documentation on the warranty when I first bought the refrigerator (there is just the phrase, "3 year term," on the invoice), so I called Plugs to report the problem and request service. The person with whom I spoke gave me the name of the warranty company. I called the latter and was able to get an appointment for service. However, on the scheduled service date, no one showed up. I stayed home, wasting the day. I called the appliance repair company directly several times, but no one returned my call. I followed up with another call to Plugs, spoke to someone, but no one got back to me. I then filled out a form online, and a "manager" did call me. There was another delay, and I needed to call back a few more times. The "manager" commented that dealing with the warranty company is like dealing with an insurance company (the warranty company actually seemed more like a "call center" to me), which takes time. I was then given the name of another repair company, called them, and finally had the repair completed. I give the appliance technician eventually assigned a good mark for his quality of work. Start-to-end for getting a seemingly straightforward repair completed took more than 3 1/2 weeks, with wasted hours, and needless aggravation on my part. Plugs, in their commercials, distinguish themselves from "big box" stores. I suggest that Plugs should, instead, try to learn from the big box stores, namely, that the full life cycle of an appliance purchase is what's important to customers, not just what gets delivered on Day 1.

This is regarding customer service, or lack there of. My wine fridge suddenly died and I was hoping…read moreto replace before the holidays. I called a few places wihe the model number to see who had it in stock, or could get it quickly. Plugs is local and they checked, it was in stock in a warehouse and they could get it to me within 2 weeks.... 2 weeks came and went, and no call for delivery so I called...turns out it was no longer in stock and wouldn't be available for several weeks. The clerk and I spoke several times on the day I ordered, me making sure I could get it. Larger box stores had one, but truly wanted a local spot...sadly customer service failed. Once the clerk had made availability promises, and it failed, he should have immediately called me so I could be prepared or move on to other arrangements.