I had a great experience with all of the people there. I bought a 2025 Chevrolet Equinox and everyone went out of their way to help me. A big shout out to Adam Pasqua. He was patient with me with all the questions I had and made me feel comfortable. I will recommend buying a car from All Star Chevrolet. JTS read more

Absolutely worst customer service I've ever encountered. They have lied over and over. I am so disgusted with All Star Chevrolet on Airline Hwy. in Baton Rouge. I sold them my late husband's late model truck almost 3 weeks ago, 4/16, and am STILL waiting for my money! They told me I'd have a check by Monday or Tuesday at the latest. No check. Then they told my son they'd deliver a check to my house on Thursday, 4/29. Waited all day, no check. He called again, manager PROMISED it would be hand delivered Friday. Well, they stuck it in my mailbox sometime that stormy Friday afternoon- where it got wet, but IT WAS FOR THE WRONG AMOUNT!!! They shorted me $500!!! My son called again. They promised they'd send the rest Monday. Nope, didn't happen. But they're going to deliver it here tomorrow, 5/6, for sure, they say. I've never had such slovenly, unprofessional dealings with any company in my life. All Star Auto Group, shame, shame, shame on you! It's totally unacceptable business practice. Don't do business with them! read more

Do trust the word of the finance manager or the sales manager. I made the mistake of trusting the sales manger Larry to keep his word on a repair to my vehicle he did not honor. I waited 4 weeks patiently. Also the finance manager added a worthless warranty to my balance. I came back to ask to have it removed and still haven't been able to do so. Once they secure the financing in your deal you matter. Buyer be aware they are wolf's in sheep's clothing. read more

I was a first time buyer! I brought an 2015 Mercedes Benz from Mr Javier! Omg he is the best hands down!!! He is so welcoming! I love my new car he also helped me find different connections to shop around for a cheaper insurance quote and got me a really low car note! No credit is too low ! I walked in there with 500$ and left out in a Mercedes Benz !! 1000/10 recommend Javier! Call and ask for him read more

All Star Chevrolet - New car - Car Dealers Near Me - Baton Rouge, Louisiana

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I spent the last two days following up with this dealership in hopes of buying a 2023 Porsche Taycan. I received car fax and attempted to obtain the out the door price a number of times. I advised that I had approval and just needed the out the door price. I initially received email from Taylor Franklin. I called the emailed a number of times as well as called and received no call back. On Friday I called like I was a new customer inquiring about the vehicle. I talked to Rhett. He advised he would email the out the door price. After not receiving it for 30 minutes I texted back a number of times to make sure he had the right email. That was at 12 pm today. I advised that I was walking into a closing and I would review. I never received and he didn't follow back up. read more

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So, I get an offer for an oil change. I bite, make an appointment; 30 minutes before it they call me, needing to cancel. I try to reschedule but can't at the same time. I asked the guy, how bout 2:00, and how long will it take, he says one to two hours! So what's the point in making an appointment?!? read more

I emailed Amy and she told me that the truck I wanted to see was still available, so I scheduled an appointment for the next day. I drive an hour the next day, and no one was expecting me. Better yet, the truck wasn't there and they told me that it was never on the lot in the first place, like it never existed. The salesman then proceeded to tell me a funny story about the times he's seen the same exact thing happen at this dealership. Huge waste of time, unprofessional, and will not be considering this dealership again. read more

Worst dealership I've ever been to. Cald on one car told them I had no way of getting there that to go ahead and run credit score next getcha I've talked to 4 people by this time. I needed to be approved before paying somebody to bring me . They cald me and my boyfriend said come in and sign we got you a car ok . Get there one says sign the other said no. Tried to sell a ugly car I did not like. We've been here since 1pm today. Waiting on a ride we are 2 hrs away from home waiting on ride. Unprofessional as hell Too many people in the main office trying to approve people.​ read more

Great service. Easy to talk to. Sales folks were great. Open and honest. Service department was on point. Yesterday I Called the day before with a tire issue and they got me in the next morning!Will 100% recommend!! read more

TERRIBLE customer service, they lied from the second we pulled off the lot with the car. We had issues with the vehicle 2 days after we bought it so we went to bring it back to them to fix it and they left the inside full of dirty, we are missing a button near the shift and they did not honor the I OWE YOU paper they gave us to fix paint chips. They kept our car for 2 weeks. They do not return phone calls, they do not answer the phone, and they do not text us back. I bought a 2025 kia k5 there and will NEVER buy anything else from them. Run, hide, stay away from these people. read more

TLDR; They basically tell you to f*** off and get out of here. Avoid this place like convenience store sushi. More like No Star. This place is a joke and the source of the worst dealer interaction I've ever experienced. Had a car with a check engine light come on over a weekend. First in line Monday morning at the service bays. They refused to look at the car. No appointment? Too bad, can't help you. Mechanical problem? No techs, too bad, can't help you. Plug in a scanner to tell us the severity of the issue? No, too bad, can't help you. All of this with ONE other car in the service area. They did tell us we could to go to any GM dealer, but we're from out of town and not familiar with the area. Who do you suggest? "I can't tell you where to go". So not only are they not willing to get off their backside to do actual work, they won't even try to assist with information. Another dealership in town had our issue diagnosed within 3 hours and resolved perfectly. I guess you have to go to Florida to get Chevy service in Baton Rouge. I can only imagine the screwing over you'd get on a purchase here. Shame on us for having a vehicle under warranty and expecting any help from good ol' Mr Goodwrench. read more

I purchased a Brand New Chevrolet Silverado truck from here, I even purchased the extended warranty (Never Do This). I had the truck only about 3 month's when the window would not let up. I called them explaining my situation, thinking that I had purchased an extended warranty and had a window I couldn't let up and they would try and get me in, but no they said it would be 2 weeks before they could get me in. So what am I supposed to do with a brand new truck with a window that want close. I ended up having to take the door panel off and fix it myself. I will never purchase anything with the name All-Star on it, no matter what vehicle it is. Poorly run business. read more

If I had to point to one car dealership in the world and say "here's how I want a dealership to work," it would be All Star Chevrolet. Their service department goes above and beyond. Not only are their prices reasonable, but the entire service experience is unlike anything I've ever experienced, and that includes luxury dealerships for the Porsche and Mercedes Benz I owned. When I pull up my truck is immediately checked in, photos of the vehicle are taken to document its condition at drop-off, and I'm offered a shuttle to wherever I'd like to go (if I'm not waiting for my service). Their staff keep me up-to-date on whatever is being done to my truck. And in the case where they quoted me an incorrect lower price, they honored that price at loss to themselves. My next vehicle will unquestionably be bought at this dealership; they've more than earned my business. read more

Horrible experience, the sales department was ok . Went in today for paint chipping off rims was told the bumper to bumper warranty. Service advisor is rude. Finance manager calls a month after purchase stating that I needed an additional 1500 for taxes then threatens me with litigation if I didn't pay. Just a horrible nasty place . read more

It was pouring down raining and traffic was horrible. It was nearly 5pm by the time I arrived for an oil change. Stephen Bellomo MADE SURE an oil change was provided with top tier customer service and satisfaction. He did not have to stay late and find someone to accommodate, but he did. Thankful for great people like Mr. Bellomo and the technician who made it happen. Kudos to you all! You understand "customer service"! read more

These guys worked their tails off to get me the car I wanted. There was nothing in stock for hundreds of miles with the leather interior color I was looking for, and believe me, I looked. I called dealerships across the state and and beyond. The folks at All Star, namely Jude, went above and beyond and found one up North. I was promised the car in 2 weeks or less and was given a beautiful loaner - brand new red Tahoe that our family affectionately named "Big Red". Unfortunately the train carrying my new car derailed - yep, that's what I said - and my vehicle, among others, was badly damaged. They didn't give up. They found another that had the light gray interior I wanted but it had cloth. They had it picked up as soon as they could from a far away dealership and ordered light gray leather that would be added when the car arrived. I kept Big Red for another 2 weeks and finally picked up my new car yesterday. The leather on one of the headrests was split along a seam, but I was able to stop at the leather shop that installed the leather and have the hole stitched up on my way home from Baton Rouge. I have to give props to Tiger, a sales associate that helped me out when Jude had to leave due to a family emergency. He took care of the last minute details and did a great job. Financing was also a breeze. Robert McNabb handled the paperwork and the process was fairly painless. The wait was tough, but I got the interior I wanted and they were very accommodating in order to make the deal. read more

These auto service companies only care about their pockets and over charging. With everything going on in this world and everything going up I don't know why they think charging someone $395 is reasonable to look at someone car to see what's wrong or if they can fix. When I get an oil change they tell me a bunch of different crap that's wrong with my car and I don't ask them to look. read more

If I could give a negative rating then I would. I purchased a car from this dealership and decided that I didn't want the vehicle after I got home. I went to return the vehicle to the dealership and they called the police on me after I wanted my money back from the purchase. I put a down payment of $8200.00 to offset some of the financing. I called the lender that I was financed through and told them that I would be returning the vehicle and to cancel the financing. They told me that was well within my right being that they had not completed the funding of the deal. Everyone over there showed me terrible customer service. John Henderson, Robert McNabb and even the GM James Shaheen all talked to me as if I was the scum of the earth because I wanted my money back. And to this day I still have not gotten my money back. Ive even had to get a lawyer to fight this matter. A lawyer in that particular law office has said they have had to handle numerous of cases against this dealership for this matter. AND THE MAJORITY OF THEM WERE ALL WOMEN. But I promise you I will sue them for everything that I can. When all I wanted was to get my refund back and they showed lack of empathy all because I did not want to purchase my vehicle from them. Please take this as a warning!!!!!! PLEASE DO NOT PURCHASE FROM THIS DEALERSHIP1 read more

Service is always on point. They look at what needs to be done and actually fix it. I've never had a problem yet with communications. It's always a sigh when something breaks and it's covered under the warranty. The customer service is great as well. read more

Nothing nice to say after how I was treated yesterday, after going here for 2 years. Yeah nothing nice to say about this place.

I was in an accident on December 7, 2021, someone rear-ended me. Because the accident wasn't my fault, their insurance was paying for the repairs and I had to use All Star Collison Center because they were a "preferred" collision center. Not only did it take about a month to get parts, which I understand that wasn't their control, but after they finally received the parts needed, it still took 2 more months to get my car back. Every time I called them for an update they told me a different answer. First thing is that they never called me to update me on the progress, I always had to call them to get an update. Secondly every time I did call, the story changed. First they told me it was in body and then paint and it would be ready the following week. When I called the next week, they told me that it was in assembly and waiting on glass and it was going to be early next week. After not hearing anything on Monday, I called Tuesday and was told that it was still in assembly and it would be done by the end of the week. On Friday afternoon when I called, they said that it was going to go into next week because they weren't satisfied with the paint color so it needed to be painted again. This continued on from February 8th until I finally received my car on March 8th. Their process of my car completion makes no sense, why would my car be assembled and waiting on glass to being taken apart again and now going back to paint. According to everything they told me, my car was painted 3 times and when I picked it up, the paint job was horrible. I have runs and trash that in the paint. Not to mention my liftgate isn't level. I didn't have that much damage to my car, it could have been repaired and first that is what they said they were doing, but then all the sudden they had to buy all new parts for it. Noting makes sense and they weren't giving up a lot of information about what actually happened to my car. read more

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Don't spend your money here because they don't want it. Absolute crap customer service and honestly bad business practice! My husband reached out inquiring about a vehicle and was contacted by a salesperson, Brianna, he told her which vehicle he wanted and sent over his information and application. She said she would send it to financing and then she disappeared. We called and text numerous times. No response. Called the dealership multiple times. No response from Brianna or from the finance manager. Over a week has gone past and we decided to text the number on the ad of the vehicle we wanted and still no response. When my husband text again Wednesday, 9days later a different salesperson replied saying they lost his application and for him to submit it again. Now here we are 11 days later and no one replied or called back. Absolutely ridiculous. Clearly you don't want to make sales. I would never give my money to a company with such bad customer service. The very least they could have done was call back. Do better for your next potential customer and remember that you run a business based off sales! read more

If I could give a negative star rating I would. all star Chevy collision center is the absolute worst, my vehicle has been there for 3 months now. I have been told that "the car would be ready Friday and friday comes and ohhh we're sorry next Friday " that same speech has happen for the last month. if my car isn't ready just tell me. don't try and BS me. just gonna tick me off more than what I already am. if anybody needs repair work done to there vehicle, you would be better off looking on youtube and doing the work yourself because this place is ABSOLUTELY WORTHLESS. read more

The responses from customer service on here are not sincere at all. They want it to look like they reached out to me since the reviews are public. I responded to the provided email immediately with my contact information & never heard anything from them. I tried repeatedly to speak to the "customer experience manager" and the "social media manager" by leaving voicemails (they don't answer calls) and leaving my contact info. The customer service at All-Star is horrible. They want to sell you a car. They do not provide quality service after & do not even attempt to work with you when the service is not satisfactory. I would never purchase from them again & I would strongly advise against it. read more

Worst service experience I have ever experienced. 8:45 appointment for an oil change and they did not start until after 10. Why make appointment. Do not go here for oil changes. read more

The absolute worst customer service I have EVER experienced at any dealership. Please stay away.

I have been here a couple times and the service was fantastic. I do feel like i got hosed but it was partially my fault being uneducated. Regardless, I think they did a good job and when they messed up they put me in a rental and made sure I was taken care of. You have to understand cars are complex and sometimes it's hard to fix one problem when that problem was caused by another that is not immediately detected. Regardless, they are one of the better service departments in town. read more

The service department was very attentive and friendly people. We came in with the problem of our truck running hesitating and the engine light was on. Since it was a week before Christmas and we were planning a trip we made an appointment. We were able to get right in that evening and it was finished that next evening. We are on our trip and the truck has its engine light on again and it drives like it is about to stall. These were same reasons we had brought it in for. Doyle Carter 225-235-7681 read more

Absolute total trash. Do Not go here. Got an oil change at All Star last September. When I went to get my next oil change at another dealership in New Orleans they found the wrong oil plug in the drain, which stripped the oil pan. So $500 repair later I am stuck with a bill they will not reimburse as they said "they did not get a chance to fix the problem" which is utterly ridiculous. I could not drive off the lot without repair. A Chevy dealership should back up their service. I understand mistakes happen but fix your mistake! Avoid this place at all costs. I am still waiting for a call back from the general manager.. read more

All Star Chevrolet has the absolute worst service department you can possibly have. After having my vehicle for nearly 2 weeks Adam Chappuis called me to tell me they could not service my vehicle due to only having only 1 transmission guy on staff, even though they had originally told me the vehicle would be ready for the end of the week. He told me I needed to take my vehicle elsewhere and turn in my rental immediately, leaving my wife without a means of transportation. He then relocated my vehicle to another dealer without my authorization. Adam Chappuis was completely rude and unhelpful. He repeatedly told me the vehicle wasn't his problem to take it back where I bought it, which was 3 hours away, even though vehicle was still under GM"s warranty. If you want to be treated with respect and have your vehicle repaired in a timely fashion, I strongly suggest taking your vehicle elsewhere. Dealing with Adam Chappuis and All Star was a nightmare from the get go. AVOID AT ALL COSTS!!! read more

I always go to Mark Walter with last minute emergencies like I did last Saturday. He is calm, very professional, friendly, and keeps you informed of the entire process while you wait with consistent updates. The rest of the staff I always have minimal contact with, but they are always in a good mood, and keep things moving as well. read more

I gave Allstar Chevrolet a post dated check for a down payment on a vehicle. I ended up not purchasing the vehicle due to the customer service i received from the financing manager and sales manager at Allstar Chevrolet. Do you know they deposited my check and refused to give me my money back. Now i have to hire an attorney just to get my money back. I WILL NEVER PURCHASE ANOTHER VEHICLE FROM THEM AGAIN OR ANYTHING THAT HAS ALLSTAR ON IT. Its a shame i have to go through this with them Just to get my money back. read more

Where do I begin?! Well, a month plus ago our truck was brought into the shop All Star Chevrolet on airline and sherwood. The same place were have taken it for oil changes etc. Well May 18, 2021 in a head rain/flood the truck floor got wet not heavily wet, but it did begin to smell. Well after our starefarm estimate we took the truck to the shit for the needed repairs/replacement on a Saturday Morning. We were told Raine(unsure of the correct spelling) would be the contact person. A week and a half pass by and we have not heard anything so I decided to call for an update. Well I was told by "raine" that she submitted info to StateFarm and now they are requesting pictures of the info. A I then asked when would those pictures be submitted to the insurance company. Her excuse was they are overwhelmed with vehicles flood and not flooded services cars and normally that it is the insurance company jobs to come out at take the needed pictures etc. Well being I has no problem calling them to see what the deal is I informed her of that and did just that. I called statefarm Well come to find out since covid the repair shops are aware of them not coming out etc At this point, I felt this was a bunch of excuses from the service side. We paid at the time 20 percent daily for the rental which is now up and the TOTAL cost daily is on us. I will get back to this. I called back to speak with raine after the rep from SF contacted them and ask her to document what she is saying the issues are etc. I spoke back with her asking when would she be getting these photos etc to SF she informed me in a day or two at that point. Well, I waited yet again after I called a few days prior and was told to leave a message and that she would return my call. Let's just say I am still waiting on that return call and another I spoke back with statefarm at this point and was inform they were still waiting on images since the 17th of June. At this point it was June 30th I believe. The service rep and statefarm are reminded by me everytime I speak with them that we are paying daily 20percent and that the max is near. Well the sales rep still failed to send the needed info as she informed me the previous Friday she would by that evening. Did not happen at all. Statefarm then calls us to see if we can get an update or them to send the needed info because they were to being given the run around. I called and spoke with the said office manager Ryan who brought raine into his office while I was on the phone. And I was lied to once again being told that raine submitted the pictures to SF and of course they were not, because I have just got off the phone with them. I again explained to them that the holdup they are causing will cost us only being the max rental was up July 1. Yes now we are paying daily rental cost because of all star Chevrolet. Mind you we LOST EVERYTHING IN THIS SAME SAID FLOOD. The pictures were finally sent after I conferenced in SF BECAUSE I was tired of the back and forth. Still no communication from All Star but SF did inform me that alittle bit after that conference call they FINALLY got the needed pictures etc to approved the repairs 6.30. I called today for an update and was told the parts should be in tomorrow of Wednesday morning and the truck should be done by this Friday. After a month plus of horrible customer service, communication, excuses etc my hopes are not very high. All star should take care of these full rental days being they dropped the ball. If the work much for the service people to handle or they feel over worked the customers should not be the ones to pay for it. I'm sure I have left some important stuff out because it lacked so much communication from All Star Chevrolet. Oh and yes I called corporate and left a message still awaiting that return call as well. read more

Bought a new truck in March, since before driving off the lot I've asked for accessories to be done and added to my truck. For months now I've called numerous people, including the GM and parts sales manager, can't get a call back to save my life, I guess they don't want business, cause this will be the last time I buy a truck here. read more

I haven't bought many vehicles in my life, (only 3), but this was by far my best experience. Tiger was phenomenal. With that old school, genuine salesman personality that is no doubt why he has been doing this so long and has many loyal customers. We were referred by my husbands dad who has bought two cars from him, and my sister in law (who was also referred by my father in law) who has bought one. We never felt like her was trying to get over on us and he did everything in his power to make it work for us. Sean was great too! We are extremely satisfied. read more

All Star Chevrolet - So satisfied! :) - Car Dealers Near Me - Baton Rouge, Louisiana

I appreciate you're offer, but as stated in previous post, I got the suv in December and this was my 1st oil change, so the oil changes are free already until I reach 36000 miles. read more

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I had such an awesome experience purchasing my car here. The sales guy Jude zamalloa was so helpful. He turned the typical dreadful car buying experience into an enjoyable long lasting memory. I look forward to buying my soon to be 16 year old a car from him too. read more

Mr. Leon was my sales guy and he was so amazing. We first met him in December and then came back in January but fmdidnt get the Chevy. When we decided to come back in April he remembered my name and everything I wanted. He said 3rd times a charm and he was right. I love my new equinox and I'm so happy Leon was there to help!!! read more

I came in the store knowing what I wanted, and I'm leaving out with my new 2020 Chevrolet Silverado! Huge thanks to Mr Brandon Burch who was my sales consultant, and Mr James and Paul who were the sales managers, and to Mr. Rob who was my finance guy! Thank y'all! read more

The service department has been nothing but a disappointment. Just when I think they are making changes to improve customer service, they disappoint again. They do not care how long they keep you waiting, they do not respect appointment times, and they are not concerned with making things right. This has been my experience over the last 5 years, with the latest just last month. Very sad, very unfortunate. read more