UPDATE: The Sales Manager, Mr. Nick, completely went above…read moreand beyond to satisfy my needs. I'm very thankful for the management team at All Star Toyota for caring about their customer service so much. Thank you, Nick!! The process started off great. I was a little bit taken off guard when I asked the salesman to tell me about the car and he laughed saying he didn't know anything about it. Luckily for me, I've had a Yaris and a Scion so the Yaris iA I was test driving was pretty familiar to me. I wanted the car. My main concern was navigation. He told me he'd check on that and throw in tint on the car. So he tells me a few minutes later, "The navigation runs through the Entune Suite App, it's free and you just have to download the app." I asked at least six times throughout the visit if he was positive that's what it was and that it was definitely free. He assured me each time that it was, but it would take a little bit for the registration of the vin number to change from the dealership to me and I can't do it until it hits my name. So onward I forged. Two days of having the car and it's still not working. So I start digging around. It requires a navigation card. So I let my salesman know. "It has to be purchased thru the parts dept... I'll ask around and see if they have some laying around collecting dust. If so I will get you one I will let you know later this evening or sometime tomorrow" So two days later, I am told there aren't any and I need to purchase through the parts department. I'm unhappy about this answer and ask how much this will cost me, he says he'll try to get me a price but I have to order it myself. I ask him if I will at least get a deal on it since I was assured the Entune would work. He says yes, I'll get it at his cost. I decided to call parts and get a price to see how much of a deal I'll be getting. They didn't even know what I was talking about and said they'd call Toyota and get back to me, took my name and number and said they'd let me know. Two days pass and he still hasn't gotten back to me on the price and neither has parts. So I message him again, a day later he tells me I have to order it through parts and that on delivery I was told it was not free or included and that I had to purchase the card myself. Which is really hilarious because I let him know four days after delivery that the Entune does not work with the Yaris iA and that I needed a navigation card. But he proceeds to message me saying he explained this to me at delivery. But the only thing said at delivery was, "If it doesn't work, we'll take it to service and get them to make it work. I'm an old man." I looked through my paperwork and I don't have a "We Owe You" page so I guess I won't be getting my tint or my navigation... Thanks a lot, Shady MacShadesen.

Gwendolyn Galmon gwengalmon@yahoo.com…read more11-20-25 ALL STAR Toyota of Baton Rouge ATTN: Service Manager/General Manager 9150 Airline Hwy Baton Rouge, LA 70815 Subject: Concern Regarding Dry Rotted Tires and Safety Negligence Dear Whom, IT May Concern, I am writing to formally express my deep concern and disappointment regarding a recent visit to your service department. During the visit, I was informed by the team that the tires on my vehicle are dry rotted. The revelation was especially alarming, as your dealership is the only one that has serviced my vehicle since I purchased it. At no point on previous visits was I made aware of any issue regarding the condition of my tires, nor was any preventive maintenance or inspection record brought to my attention reading this matter. Upon learning of the tire condition, I expressed my concern for my personal safety and the safety of others on the road, especially given the serious risks posed by dry rotted tires--- including blowouts and loss of vehicle control. Despite voicing these valid concerns, I was denied a loaner or an alternative vehicle, and no reasonable solution was offered to ensure my safe mobility while the issue was being addressed. This response was both dismissive and unacceptable. As a loyal customer who has entrusted your dealership exclusively with the care and maintenance of my vehicle, I expected a significantly higher standard of accountability and service-----especially where safety is concerned. I am requesting the following: 1. A formal explanation of why the dry rot issues were not identified or communicated during pervious services. 2. A goodwill gesture to cover or significantly discount the cost of a tire replacement, given the negligence in prior inspections. 3. A reconsideration of providing a loaner vehicle or transportation assistance until the tires are safely replaced. If this matter is not resolved to my satisfaction, I will be forced to consider further steps, including filing a formal complaint with the manufacturer, Better Business Bureau (BBB), and other appropriate consumer protection agencies. I look forward to your prompt responses and resolution of this issue. You may contact me directly by email at gwengalmon@yahoo.com. Sincerely, Gwendolyn Galmon,MSW,RSW

This is why I was motivated to leave a five star review for Mix auto sales. TJ is a great salseman…read more He far exceeded my expectations and I will definitely do business again at the crown dealership. More specifically with Mix auto sales. (8700 Florida Blvd.) No-pressure, didn't feel rushed. Trustworthy. They listened to me. Quick and painless -- the dealership made the process easy. Quick and clear communication (email or in-person) No games. Final price was exactly as negotiated (no last-minute surprises) Professional and polite salesperson.

I recently sold my truck to Luxury Auto. The staff was friendly and professional. They were very…read morehelpful with paperwork and communication following the sale was quick and helpful. I recommend doing business with this dealership.

From the owner: With years of experience serving the area, our dealership is dedicated to offering high-quality,…read morepre-owned vehicles to our customers. From the moment you walk through our door, we’re committed to providing you with a great car-buying experience. With our skilled sales staff and our wide variety of financing options, we’ll help you get the vehicle you want, at the great price you deserve. With many vehicle shopping options available, we differentiate ourselves by understanding our local car-buying community and satisfying its needs; helping valued local customers like you, find the vehicle that’s the “right fit”.

Great parts team!…read more Randy was an awesome specialist and advisor. Right part at the right price Randy, keep up the good work

I ordered parts for my 4Runner and delivery via UPS not completed as UPS sent items back to sender…read morewhen they indicated they would take to UPS pick up site. Jeffrey of Price LeBlanc parts department made no effort to remedy the UPS mistake other than I would have to reorder and pay UPS again. Essentially zero customer service. Avoid online business with this establishment and use Fed Ex whenever possible. Bill

Just got my VW beetle from these wonderful people. They are serious about their cars and very…read moreprofessional. Everything was explained thoughtfully so if you're ready to buy and you have little options, this place was very helpful!

this place screwed me over so bad. Gave me a car and had it for a week to fix everything and…read morepromised everything was gonna be fixed. Than my car started stalling and I had to leave somewhere else for another two weeks because he told me just bring it to a shop since I have warranty. Than I had to give it back to him to fix and he told me both times that "everything is fixed it's a great car" and it now it doesn't drive....again. And I only purchased the car a month and a half ago. and I have only driven my car for a told of 8 days in the whole month of a half. Gave me the car with dull tires, bad transmission, bad battery, oil leak, and a headlight out. I have had to miss weeks of work because I have had no vehicle. They aren't so "reliable"

Royal Nissan is by far my preferred spot for car repairs, oil changes, etc. for my company car…read more Today, Meredith Rogers was my service advisor for the first time, and I've worked with Raven Walker many times over the last few years. The service has always been 5 stars, above and beyond. The communication is probably my favorite part of working with Royal Nissan as I can text the service department to schedule anything I need. Their hours are great too as I usually get there before my work day begins; also, the inside waiting area is very nice with ample space for me to set up a temporary work spot as I've done several times.

My vehicle got serviced yesterday! My first issue was the…read morefuel pump system going out on my fairly new 2023 Nissan Kicks that only has about 43k miles. Second, I got two brand new tires on the rear of the vehicle since I was told the treading was low on them. Before I could make it up the street from picking my car up, the low tires pressure light came on. I returned to Nissan to have them add air and double check the tire just to be inconvenienced today waking up to a flat tire again!. I also don't understand why the two rear tires have two different brand names. The tow truck took 3-4 hours to get to me from 8:08 am when I submitted the request. I am very disappointed with their service and was at one point rooting for them but not anymore!

Ja'Lere Wells was a pleasure to work with in buying my wife's next vehicle at Allstar. Ja'Lere was…read morealways there to help, answer questions, and was patient with me as I work abroad and have a very busy schedule and getting into the dealership was not always easy. My thanks to her for the EXCELLENT customer service, she will be our go to in the future when buying vehicles.

sales person was friendly and knowledgeable. The finance department is a nightmare. We received a…read morecall to come back to resign papers and when we arrived we were told never-mind , they were not ready. we ask for copies and although promised , the were never received. They don't even have the common decency to text back or call back.The car was bought a month ago and unless we go up there we will not get this resolved. I do not suggest All Star Hyundai on Airlone in Baton Rouge LA.

Early September 2025 my 2017 GMC Savana van started showing theft deterrent message and would not…read morestart. I got Trading Post wrecker service to take the van to Ralph Seller on Florida Blvd. in Baton Rouge. Jessica Owen's kept me up to date on the ongoing repairs and after a few days called me to pick up my van. Overall I received friendly and courteous and the problem was repaired for a reasonable price and I will use them again if needed in the future. Alvin Guy Denham Springs La.

Ben Diaz has been a stellar salesman. Made the experience of buying a new Z71 Tahoe extremely…read morestress free and when it needed to get something fixed, he quickly took care of it and even gave a loaner without asking. Would recommend buying from them any day of the week!

I bought a vehicle from Richards in 2022, had a trade and money down and didn't understand the…read morefinancing after I bought the car I realized how bad they got over on me. I'm still upside down in the car today and had 10,000 down with trade and down payment. They offered to sell me another vehicle with a lesser note and was asking new car prices on the used vehicle and wouldn't budge. There was a 10,000 gap on what they offered me for my car and what it's worth. Because of this, I will never buy another car from Richards Honda. If anyone else out there has experienced anything like this, please write your story. Maybe then someone there will come to their senses when they can't sell vehicles. I guess they're in the business of screwing people!

If yall need a car, this is the guy that will take care of you. I've been searching for cars for 2…read moremonths now. I did my shop through online with carfax, cargurus, Edmund, and many other sources. I search from north to south, west to east, but then realize that southern hospitality is always better right behind my backyard. I wheel and deal with Victor for weeks EVEN AFTER HOURS he still responded nothing like just having a buddy shopping along your side. He was honest and genuinely himself. You just know when you know, even when I blew him off when the deal went sour. So days later, he texts me, so what does my boss agree on or what can I do for you? After I have been dealing with other dealers on the same car using his deal to see if I can get one here local. All shoot me down didn't belive the offer that I was given. They even dare me by saying if it's true, then go get the car that I shouldn't even try to buy it from them. So I turned them down and drove 3 hours away the next day to pick up my car. That same day, I drove my car back and had a few texts from the dealer. I was in talk with to see if I still want the car.. Told them I'm driving one now boy the best feeling ever when they thought I was bluffing. So here my proof is that the 3 hours drive was worth it and save me 6k, and guess what? My whole family came, and we had a good bonding time in Baton Rough and enjoyed the food while we were there. @Chimes and @coffee call for some bengiets. Those 2 places are on my next review Thanks Victor @Richards Honda and finance the awesome Jasmine she was fast and funny love the service between those 2 staff members. Now yall go out and get yourself an Odyssey.

Driving in from Texas, we remembered there was a Toyota dealership/service center nearby. We only…read morestopped to see if we could make an appointment for the next day for service of our Highlander leaking/raining water on the front passenger side. Paul B., asst service manager heard us explaining our dilemma of being out-of-towners & volunteered to look at the car right then...he not only looked at it, he repaired it & let us know he would be available for anything else that might be needed---possible problems with carpet molding, etc. Thank God it all turned out good without needing anything else!!! We are so grateful that Paul stepped in, but we also want to thank the rest of the Team. THANK YOU!!! Sarah & Steve DeVine

Great service! Had to drop by to have a maintenance check on my roadtrip.they were really nice and…read morehad it completed really quickly. Nice staff as well.