We called Brighter Concepts because we broke a diffuser on an older solatube. It required some…read moreupdating for the new diffuser to fit. Everything was explained prior to the date of service. Everything we might have wanted was on the truck. Installation was quick, clean and professional. They made a great product even better with the update.

Easy to work with, quality product and quick installation. They came back and switched out the lens…read morein my ceiling to soften the light. The Solatube works great. Thanks.

I want to warn others about the solar panel company Sunrun, due to my bad experience with them…read more After almost a year of requesting repairs, they finally fixed my panels, but in the meantime, they kept sending a technician every month without solving anything. Now, on top of that, they are also breaking the contract. The contract clearly stated that the monthly payment would increase by 3% each year. However, in addition to applying that 3% increase, they also added an extra $7.81 monthly charge without my authorization, violating the terms of the agreement. This company does not honor its own contracts and only looks for ways to take more money from consumers. I strongly advise being very cautious before doing business with them.

Beware of Sunrun solar sales the price is not what was started!! And when you call customer…read moreservice all they tell you is that is the bill. Our bill is over $20 more than was stated!!!

Certasun was by far the best choice! No more ComEd bills…read morethis summer! Normally we pay $150/mo for coal-generated electricity from ComEd in the summer months because of air conditioning. Now, our panels are making all the electrical power, carbon-free, for us and the extra is stored with ComEd through the net metering program. We are storing away sunshine for cloudy days! If ComEd power goes out, our solar panels will continue to give us electricity! Our panels give us the energy first and any extra goes to ComEd for storage that will be given back to us when our electricity demand exceeds what the panels can give us. Our summer ComEd bill is $30 now. ALL THIS BECAUSE OF CERTASUN! We have been wanting solar panels for years for one reason: to help be a part of the solution to stop emiting carbon. Solar panels were always so expensive in the past. But, now with state and federal incentives, solar panels are 1/2 price. This past January, 2022, I looked at the Illinois Shines website and saw lots of vendor choices for solar panels. We called several vendors but weren't ready to commit to them. Frankly, it was overwhelming. I was nervous that vendors would stand behind their product. Luckily, my husband heard an ad for CertaSun on NPR and I gave them a try. I was not disappointed. Bill Wayne, Senior Solar Consultant, was excellent. He spent all the time that we needed to answer our questions and he gave an excellent presentation. Way better than any of the solar presentations I had heard previously. We pestered him with lots of emails and phone calls and he responded every time and was patient and extremely informed on the solar landscape including state, federal, and local regulations and incentives. If it weren't for Bill Wayne, I don't know if we would have solar yet! Certasun staff kept their promises, sent us the paperwork, and followed through in the time period promised. And as promised, It took 3 months from the initial contact to installation. Staff were knowledgeable, professional and really easy to talk to. Neighbors, and people driving through the neighborhood, including the skeptical ones, are constantly asking us about the panels and admiring how they look. I don't know how many times I have heard "I think we are going to look into it too!" My next door neighbor is very particular on how things look and she always reminds us how pretty the solar panels look on our roof. Not to mention, the value of our house increased by 4%...we checked Zillow. This investment is a win-win. We win with low energy bills and zero carbon emissions and our neighbors and surrounding community wins because of increased homeowner value. I highly recommend CertaSun. Great company. Love the Sun Power app that tracks our energy usage and the power from the sun. Sun always wins! For example, our 1 month home usage is 610 kWh. The solar panels are generating 774.4 kWh = 127%. The extra energy is being sent to the grid and is being stored by ComEd for us when days are cloudy or at night. The savings for September is $58.37 = 62 gallons of gas. Impressive. Oh! And CertaSun guarantees production! For us, they guarantee annual 112%.

Update on 4/27/26 Only by writing my honest review did I get…read morethe attention of the executives at this company and my phone call returned today. They decided to refund my $1800 for removal and not pursue working with me since their service could not "meet my satisfaction." Expecting a response within a week is reasonable for any active business this size. If you read the review of others here you will conclude that I am not the only customer who has experienced lagged and/poor communication. I suggest you improve your support workflow in order to thrive in this industry. In the few hours that have gone by, I was able to get a quote and schedule service with another local company. Original Review Do not rely on this company for good customer service from the operations end, good communication or follow-up. They require you to pay an invoice before any work is done. However, when it comes time to schedule the service no matter how many messages you leave or emails you send, don't expect to hear back from them. Research and find another company (if you need work done expeditiously)!

I have been with Heating and Cooling Solutions since we bought our home 2011. They have been…read moreavailable to us on multiple occasions for service calls with our older furnace and air conditioner. They are always straight forward in service call situations laying out the problem and offering multiple options for repair or replacement. When it came to replacing our furnace Todd offered us multiple options and crafted a custom solution to relocate our furnace upon our request. The work was done quickly and they were very clean. Their Preventative Maintenance program is second to none. The price is affordable and the service provides great value in keeping your units running efficiently. Jake just completed our annual air conditioning PM. He was thorough and answered all of my questions regarding our current unit and where we may be heading in replacement. If you own your home you should definitely check out Heating & Cooling Solutiins Brian In UG

I am extremely disappointed with Heating and Cooling Solutions and would not recommend them based…read moreon my experience. In December 2025, I purchased a new furnace and condensation pump from this company for over $4,000. Just a short time later, the condensation pump stopped pumping water properly. I contacted Heating and Cooling Solutions, and they sent a technician to my home. The technician determined that the plastic drain tube they had originally installed was too long. They simply cut the tube shorter to correct the problem. Despite this being an issue with their original installation, I was charged a $129 service call fee plus an additional $150 for approximately 15 minutes of work. I called the owner, Todd, to ask why this repair wasn't covered under the warranty, especially since the condensation pump had just been installed by their company. Instead of standing behind their work, I was told that I should have been performing "preventive maintenance." I find it unacceptable to be charged nearly $300 to correct what appears to have been an installation issue. A company that installs equipment should stand behind its workmanship, especially on a recently installed system. Instead, I was left feeling like my concerns were dismissed and that I was being charged for their mistake. This experience has left me completely disappointed. I expected much better customer service and integrity after spending thousands of dollars with this company. Unfortunately, I feel these business practices are unfair, and I will not be using or reccomending Heating and Cooling Solutions again.

I would not recommend. Charged for work not done, quoted $1500 for COOLANT. Recommended new furnace…read morefor $7500.00 that wasn't needed. Reported it to company the next day and was told very rudely by JESSICA speaking over me that they quoted me a price for a new unit and I should take it. I called another service that showed up in less than 30 min and had my house freezing. Saved me $8700.00 worth of rip off from Heating and Cooling Solutions. RUN FAST

I had an issue with our furnace in which it was intermittently not kicking in. Todd came out found…read morethat the circuit board/relay was the reason but since it was intermittent hard to pin down. Since our furnace and AC were 27years old. I requested a quote with some options. After reviewing others along with Todd's. We went ahead and had Heating & Cooling Solutions replace the whole HVAC system. The crew Dave, Jake, and Dan were very professional and did an excellent job. I would recommend them for any HVAC system work or repairs.

Came out to service furnace. Knocked a 5 gal paint can through drop down ceiling into our training…read moreroom. Then made excuses and left without telling us about the accident. Just left us with the damage and has not responded. Unprofessional and irresponsible.

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