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    Recommended Reviews - House Smart Remodeling

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    Chicagoland Custom Closets - Beautiful two tone walk in closet with integrated lighting.

    Chicagoland Custom Closets

    (162 reviews)

    After recently moving into a new home, I need one of the closets configured for storage for an…read moreoffice.  Brad from Chicagoland Custom Closets came out, provided options, and offered a terrific solution.  I also had a custom closet that needed to be repaired, which was from another company that was out of business.  Brad also came up with solutions to fix that closet.   Angel, the installer, was efficient and did a terrific job!  The closets turned out great!  Everything was spotless when he was done!  Terrific experience all around.

    This is our 2nd time working with them. The first time in 2020 that went very smooth. So we decided…read morework with them again for our new home. It was a day and night. It couldn't be worse. We chose the shaker everywhere and found the design draft showed the top drawets flat. The designer told that it was a glitch in the new software. But they eventually installed the flat ones. I requested to change it and held the payment until they fixed it. They blamed me for the outcome I approved. They maintained that I have to pay extra to make them shakers. So I did. Then the final result as shown on the photo. Apparent discrepancy in the width of the cove area (the sloped area between the outer and inner profiles). The designer could not recognize it. The owner never responded. I feel so bad to see them do this to me because I liked them 5 years ago. Avoid these crooks if you can.

    At Home - Visit us 7 days a week on the corner of Broad and Geneva Streets in charming downtown Lake Geneva!

    At Home

    (4 reviews)

    Buyer beware! They don't know what they are doing. Measurements were way off in multiple rooms…read moreresulting in tens of thousands to rework and revise her design. Don't be fooled by a storefront showroom. They don't have a decent CAD program for design and cannot show the consumer accurate drawings. Then a common reply when errors were pointed out was "can't the GC fix that?". They took ZERO responsibility for their errors. They actually had to have a "colleague from another firm" try to fix their bad drawings but they couldn't so the suggestion I received was to call a closet company for my pantry. My pantry is a walk in. It's not small. Accessories that were part of the contract never showed up. I highly suggest going with someone that has more experience and better customer service.

    We hired @Home to remodel two regular sized bathrooms in our Delavan, WI vacation townhome at a…read morecost of $36,000. Here is what we received in return: Our expectations were that the 2 bathrooms would be worked on daily until completion. That did not happen and the job took from Feb. 1 to the first week in June. Tony hired a a tile guy who had a full time job and told us he could only work evenings and weekends, then rarely showed up at all. He used 1" slivers of tiles which looked terrible and we had to complain and ask him to re-do the tile which he did at the last minute before completion. He also put a chip in our brand new bath tub and had to have a repair company come out and fix it. Kathy's design skills are questionable. For example, she recommended a pebble look shower floor tile which we realized after the installation clashes with our granite seat & threshold. Their selection of vanities, mirrors, lighting, faucets, etc. were all low quality goods, although we paid top dollar. At one point they tried to supply a plastic soap dish from Home Depot in lieu of the tile niche we had requested. The shower enclosure was supposed to be frameless and we even have a text with photo to prove that was our choice . Yet they ordered one with a frame which also made noises after installation that they told us were normal until we insisted it be corrected. Tony did not like the fact that every time we came up, we found issues with their workmanship and at one point said he was not going to work when we were in the house blaming this on Coronavirus, although we always stayed on the first floor with masks on while both bathrooms were on the second floor. In then end, Tony never showed up to fix an uneven tile in one bathroom floor which we discovered after we had given them the final payment These are just a few examples of a frustrating 4 months and overall disappointment in the results. @Home is not as experienced as they lead you to believe, supply inferior quality goods and use moonlighting labor to try to cut costs. They require much more supervision than should be necessary when you invest $36,000 to remodel two small bathrooms. We would not hire them again or recommend them to anyone.

    House Smart Remodeling - contractors - Updated June 2026

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