DeNorma Is a pillar in this community she always has compass…read moreinvolved in philanthropy within the community! She will always find a way to help

Does not even deserve 1 star. we have had a unit at the 360 location in Grand Prairie TX since…read more2016 they raise the price approx every 6 months but that's besides the point. In Sept of 2024 my son and I went to look for certain items and discovered the unit had been flooded and was infested with rats, the manager Denorma was nice and told us we could use any empty units that were next to ours to sort our items. She said she would need to investigate what had happened, 2 months later she tells us that there had been a flood in July and had notified us then! she put the unit up for auction for non payment but had originally told me she would waive the monthly charges. I paid $1,200 for Nov and Dec and took my stuff out. I should have taken what was left earlier but was too upset that half of my stuff was ruined. She forged the contract in Sept and denies doing so. I would not recommend this place at all.

No one is in person to assist you even though their office is supposedly open till 5 PM…read more If you go, don't have your hopes up on getting in person help. I will not recommend this place for AC controlled units. The third floor is not air, conditioned, and blows hot air. I was told that the dollies were stolen and were being ordered so I didn't have a way to move my items even though dollies were listed as an amenity for the facility. When I went back on Sunday, I seen a dolly/cart and it was an old dolly so I highly doubt that that was the new one that they ordered. Don't expect getting a resolution through the managers or the general manager because they give you false information and when you bring it to the general manager, Mark Bitterman, he will just say that you're a liar without actually saying it. I hope this is helpful for someone in the future. This is a genuine review.

I regret the day that I chose Public Storage as my storage facility and this is why…read more --- I am deeply, deeply disappointed with Public Storage on Stella Street. What started as a $29-a-month rental, which I was promised, turned into a nightmare. As promised the first month they only charged me a dollar, then I was charged 29 dollars the 2nd month which is the rate I was promised each month following the 1 dollar promotion. But once the second month passed, the rate skyrocketed--first to $45, then $65, and eventually over $300. They claimed I was a month and a half behind and threatened to auction my unit, even after I explained I was fleeing from domestic violence and was awaiting victim compensation funds. Despite my pleas, they showed zero empathy. They even let me rent a U-Haul, spend nearly $500 on movers, only to find the elevator broken and no communication from the property manager concerning the issue of not being able to use the elevator. The property manager refused to help, even when I asked for a temporary ground unit. Her only suggestion was to pay for another unit elsewhere. So I did that reluctantly and after I paid for a separate unit at Henderson Street, they fraudulently re-rented the unit I supposedly paid for. And refused to discuss the unit in question because I didn't know the name of the person on the unit!! Which was supposed to be me. After months of calling, they continued to give me the run around and refused to refund the 69 dollars i paid on the unit and even lied saying i never purchased the unit and that the money i paid was applied to my bill at the stella location even though i informed them i had a welcome email from where i purchased the unit. Thats when the property manager hung up in my face. And I had to escalate it through the FTC just to get my money back. In the end, they auctioned off all my belongings--the most precious being my children's baby photos which is all i had left of my children, then sent me a bill for hundreds more. They are completely fraudulent, money-hungry, and have zero regard for people's lives. I would never recommend them to anyone. Stay far, far away.

I stored here for several years. Was always very happy with the service and the care and upkeep of…read morethe facility.

From the owner: U-Stor is the leading provider of clean, safe, and secure self storage mini warehouses. We offer…read moreaffordable solutions for your storage needs. Each of our spaces feature free 24/7 access, an individually alarmed door, and convenient ground-level drive-up access. Our automobile and motorcycle storage spaces are the perfect place to park your recreational vehicle between adventures.

I like this place a lot since I have been here and it's been a month. My experience with Mya was…read moreamazing and me being a business owner I'm glad to have access to my unit when I need to.

Great accommodating service, great communication, had no issues at all when looking for a unit…read more Employees are respectful and polite

We needed a storage unit fast as were we selling our house and the house we were moving to was not…read morequite ready. Right space was able to get us a unit that we could move into. We moved into the unit and realized e needed another one. We called and they were able to get us another unit! All was well, no issues getting in at all. The only thing we ever ran into was communication. We only needed the unit for 3 days, and we were out within 2. I called and left 2 messages on how to return the locks, never received a call back but received an email about a bill for the following month. I called and spoke to a man and told him that I finally left the locks and keys in the unlocked unit. He said he would take care if it. I was very happy with the service overall.

Unfortunately, this management operation leaves much to be desired. They do not respond to written…read moreinquiries and the telephone contact person has no inkling of how to help customers. One would think that, if you list a contact number for assistance, the someone who answers that call could assist you. On the contrary. The contact person can only take payments. Moreover, the web page which espouses to be useful to make online payment is broken. It is only available a day after payment is due, thus inspiring an overdue notice.... not only ridiculous but stupid. Surely the Better Business Bureau has and is entertaining complaints (in addition to the one I have filed) with regard to the ineffective business practices and dismal treatment of customers by this concern.

There was a leak that opened up in the storage unit. It destroyed files and created mold. They…read moreoffered to let us move to a different unit, but the damage was already done. They refused to refund any money from the damages. I don't recommend them at all. The value isn't worth your property getting damaged. Go somewhere that will keep their units in good shape and you don't have to worry. The manager tried to make an excuse that we wouldn't let them get into the unit to repair- they have the key to the unit as well because the locks are theirs. They could have entered the unit at any time to make repairs.

Clean storage space, easy, hassle free. Friendly staff and in a great location. I recommend this…read morestorage location.

From the owner: Sunbelt Self Storage is the area leader in quality and price when it comes to store-it-yourself…read morefacilities. We have been in business since 1983 and understand the needs of our customers. Sunbelt has professional managers that can help you with selecting the smallest unit to best fit your needs, saving you money. Each unit is meticulously clean and we are committed to providing you with a high level of customer service. We are excited about the opportunity to work with you.