No one is in person to assist you even though their office is supposedly open till 5 PM. If you go, don't have your hopes up on getting in person help. I will not recommend this place for AC controlled units. The third floor is not air, conditioned, and blows hot air. I was told that the dollies were stolen and were being ordered so I didn't have a way to move my items even though dollies were listed as an amenity for the facility. When I went back on Sunday, I seen a dolly/cart and it was an old dolly so I highly doubt that that was the new one that they ordered. Don't expect getting a resolution through the managers or the general manager because they give you false information and when you bring it to the general manager, Mark Bitterman, he will just say that you're a liar without actually saying it. I hope this is helpful for someone in the future. This is a genuine review. read more

I regret the day that I chose Public Storage as my storage facility and this is why. --- I am deeply, deeply disappointed with Public Storage on Stella Street. What started as a $29-a-month rental, which I was promised, turned into a nightmare. As promised the first month they only charged me a dollar, then I was charged 29 dollars the 2nd month which is the rate I was promised each month following the 1 dollar promotion. But once the second month passed, the rate skyrocketed--first to $45, then $65, and eventually over $300. They claimed I was a month and a half behind and threatened to auction my unit, even after I explained I was fleeing from domestic violence and was awaiting victim compensation funds. Despite my pleas, they showed zero empathy. They even let me rent a U-Haul, spend nearly $500 on movers, only to find the elevator broken and no communication from the property manager concerning the issue of not being able to use the elevator. The property manager refused to help, even when I asked for a temporary ground unit. Her only suggestion was to pay for another unit elsewhere. So I did that reluctantly and after I paid for a separate unit at Henderson Street, they fraudulently re-rented the unit I supposedly paid for. And refused to discuss the unit in question because I didn't know the name of the person on the unit!! Which was supposed to be me. After months of calling, they continued to give me the run around and refused to refund the 69 dollars i paid on the unit and even lied saying i never purchased the unit and that the money i paid was applied to my bill at the stella location even though i informed them i had a welcome email from where i purchased the unit. Thats when the property manager hung up in my face. And I had to escalate it through the FTC just to get my money back. In the end, they auctioned off all my belongings--the most precious being my children's baby photos which is all i had left of my children, then sent me a bill for hundreds more. They are completely fraudulent, money-hungry, and have zero regard for people's lives. I would never recommend them to anyone. Stay far, far away. read more

The elevator was how for several weeks the new manger is very rude and uncaring. Climate controlled I don't think so it so hot inside the bldg. Run from this place. And if something happens like the elevator and your unit is on the 3rd floor there response is you can take the stairs, and no credit given for the inconvenience read more

My contract stated 29.00 per month. I declined the insurance due to having a homeowners policy. but every month the insurance is added back on and I'm charged 39.00 per month. I spoken with Steve at the location, he's said he would correct it, but at this time he hasn't changed it. I think this business is scamming its customers, and I will be filing a formal complaint with the attorney general's office tomorrow. read more

I requested help regarding my rent. I was tremendously impressed with the caliber of customer service rendered by Stephen, and the extraordinary effort he gave in resolving my problem. Thank you so much! read more

I'm giving a 5star because it's nice clean and is climate controlled. The time I had to wait to get into this unit was way too long. I stood outside the office doors for 30min but was treated with great service once finally talked to so can't complain. read more

First time renting a storage and the service was amazing. Went in on a Sunday evening with a few minutes left before closing and Ms.Nona unlocked the door and willing helped ensure I was able to move my storage in right away. Customer service was a 10/10 I would definitely recommend this storage. Friendly service. Plus they have carts to help you move your items into a climate control storage. read more

Move in date was 9/17. Received a code for the door. Stopped by the office at approximately 2:45 to confirm. Was given directions to the unit, and where to park. My wife and I go to the unit, the code did not work to open the roll up door. Luckily there was another renter there and opened the door for me and told me about the app. I downloaded it and tried testing it to see if it worked, it didn't. I went back to the office and apparently they had left for the day.... It was 3pm. The bathrooms were gross, there was poop on both the toilet and floor... 2 stars because the rental unit was as described and the hallways were clean.... Everything else was pretty pathetic. read more

I have been renting at this place for over 2 years. Ever since Public Storage has bought them it has gotten worse and worse. They have one flat bed between 2 buildings. I'm on the 3rd floor and most of the time they have only one elevator working and it's the same with the entry doors. My rent has increased by about 15-20% every 4 months and you can't talk to the property about rent only the company over the phone. The property is mostly clean but I've had a bulb out in one of my 3 10x20 the whole time and have asked 3 times to have it fixed. Public Storage as a company sucks giving their property no budget for fixes and they have no care or benefits for long time renters even though there are several empty units on my floor my cost is too high to justify staying here any longer. NOT WORTH THE MONEY! read more

I have used this storage when I moved back to Texas from Florida and did not want to rush moving into a new place. I'm glad I found this location. Greg is easy to communicate with and I feel comfortable with my storage being safe not mention it has the best deal around town. read more

Greg was very helpful and thorough in providing us a storage rental. He made the process seamless and quick. Thanks for your help.

I've never needed a storage place until now and I'm glad I chose this location! My boyfriend and I were able to unload everything with ease and didn't have to wait for the elevator. The only thing I will say is there was limited parking for bigger vehicles such as rental vans and so that made things difficult when the entry door was jammed. Very content with my space just wish there were shelves Thank you Public Storage! read more