I was sold a bad product and they would not replace or give me a refund. This has happened twice…read morebefore if you have a bad product, you should replace it.

This spot is fairly new but already takes the cake for the best smoke shop in town!…read more Walking in being greeted so kindly, the inside looks like a wonderland! then seeing as they had a crazy amazing selection for smokers and non smokers, such as scented candles and incense and the OXYGEN BAR! Highly recommend stopping in , smoker or not this place has a little of everything. So refreshing to have a locally owned shop that feels comfortable walking into.

I purchased this product for someone who needed to pass a UA for a job. I was told by the employee…read morethat it was guaranteed. It did not work & I returned with the receipt. The same employee gave me a # to call. For what it's worth, he was apologetic. But I did not get a refund.

Great location and supply for ALL of your smoking needs. Staff is excellent and prices, even in…read moreCalifornia are reasonable,

DO NOT BUY THIS TRASH!!!!…read more 4 attempts to contact these people about their garbage product and not a single reply. if you like being cheated out of your good money expecting good handmade work, look elsewhere. I told you guys I would write these complaints if you ignored me so here you go, Proto Pipe. Congrats on losing a customer and gaining an enemy out to trash you. You should have replied to my complaint, fools.

Mine broke within days of getting it and I can't even get them to email me back so good luck if you…read moreever need customer service because it doesn't exist at ProtoPipe.

Not much to look out from the outside as we skeptically went into the little mall area and inside…read morewas this cigarette store which was awesome we forgot a battery at home and no way to indulge in our live sauce. we stopped in here and got a powerful little vaporizer from the smoke shop that does both flower and oil. Owner was really helpful. Clean. Good prices and selection.

I genuinely don't enjoy leaving negative reviews, and I actually removed my original public…read morecomments because I prefer handling things maturely. Unfortunately, after repeated interactions, I feel it's important to document my experience. Customer service here has been consistently unprofessional. What stood out most wasn't just 1 bad moment, it was a pattern/series of hostility toward customers, dismissive tone, and behavior that felt unnecessarily confrontational for a simple retail transaction. Customer service roles come with thr basic expectation of respect. When that's missing, it creates tension that simply doesn't need to exist. What made the situation worse was the attempt to flip the narrative and got emotional afterward rather than acknowledge the issue itself. If you value being treated with basic courtesy while spending your money at a local establishment, I'd strongly recommend considering that before choosing this location. I don't leave reviews lightly, and I take accuracy seriously. So here I am, sharing my experience so others can make informed decisions. I hope this was insightful abd helpful for you.

The guy working was welcoming and nice. My boyfriend and I forgot our vape on a road trip and…read morewanted to pick up a little one just to hold us over till we got back home. Not a huge selection. Nothing small or simple. Only big vapes for serous vape people. Probably the best option in the fort bragg area.

Friendly owner and staff. I'm so glad this place is in town. My favorite is their Minthol!read more

Boatyard Tobacco has the best selection of products and the BEST counter woman. , Stephane., Her…read morecustomer service skills are top notch. I buy several products at Boatyard, and, Stephane remembers them all., She's very knowledgeable on the vast selection of smoking devices, cigarettes , vape juice, Kratom products. . I shop exclusively at that store for my Cigars and vape juice because shes there. You can not beat great Customer Service. !

The service there is atrocious. The gal behind the counter is not a friendly person. There's a…read morepermanentl scowl and moves like a turtle ( very slooopw. Her appearance ilooks like she just crawled out of bed. She doesn't seem to want to be there and that she is doing us a favor for being there. If you have any questions please don't waste your time asking her, she doesn't help. Will no longer shop there, unless Ms. Unfriendly has been reprimanded and make some changes or let go. Cheap cigarettes in town is awesome! Friendly, helpful and keeps up their appearance....and makes you feel welcome..... guess where I'm going to let others know to go there and NOT the boatyard

Great smoke shop with lots of merch like tanks feel free kratom shots and cigarettes. My kind of…read morestore. Great workers great hours. They make the customer feel valuable.

Amazing shop! Absolutely beautiful, welcoming with a great assortment of products a must visit!read more

such a hip store with a bunch of cool glass and there very affordable pricesread more