I genuinely don't enjoy leaving negative reviews, and I actually removed my original public…read morecomments because I prefer handling things maturely. Unfortunately, after repeated interactions, I feel it's important to document my experience. Customer service here has been consistently unprofessional. What stood out most wasn't just 1 bad moment, it was a pattern/series of hostility toward customers, dismissive tone, and behavior that felt unnecessarily confrontational for a simple retail transaction. Customer service roles come with thr basic expectation of respect. When that's missing, it creates tension that simply doesn't need to exist. What made the situation worse was the attempt to flip the narrative and got emotional afterward rather than acknowledge the issue itself. If you value being treated with basic courtesy while spending your money at a local establishment, I'd strongly recommend considering that before choosing this location. I don't leave reviews lightly, and I take accuracy seriously. So here I am, sharing my experience so others can make informed decisions. I hope this was insightful abd helpful for you.

Great inventory, wonderful selection of pipes, bongs too but compared to other smoke shops he's…read moremuch more expensive! Feels like price gouging (even for frequent repeat customers). Open hours often not correct. (sign says back at 12:45, but it's now 2:30). Has happened a few times. Wish him and family well (not really friendly but wife is a sweetheart). May be cultural? Have bought Nicolette gum to quit. Just too expensive. :(

The guy working was welcoming and nice. My boyfriend and I forgot our vape on a road trip and…read morewanted to pick up a little one just to hold us over till we got back home. Not a huge selection. Nothing small or simple. Only big vapes for serous vape people. Probably the best option in the fort bragg area.

Friendly owner and staff. I'm so glad this place is in town. My favorite is their Minthol!read more

The service was friendly. They have a deli in the back of the store you almost wouldn't notice. We…read moreordered 4 sandwiches and they made them pretty quick. The sandwich's were good and they had a lot of meat and condiments.

Buyers beware. I stopped by Nello's Market on a Sunday for a quick errand, and it was a frustrating…read moreexperience. The parking lot was empty, and now I know why. The store has no prices marked on individual items or shelves, which forces you to carry everything to the cashier just to find out the cost. To make matters worse, the prices are incredibly inflated--often 50% higher than elsewhere. For example, a bottle of Chardonnay that costs $11 at the CVS just 0.8 miles down Highway 1 was marked at $20 here. When I asked the cashier why no items are marked with prices and why the markup is so significant compared to a store less than a mile away, he claimed he didn't know and confirmed that nothing in the store is priced. It's a cute location, but it feels like they are taking serious advantage of the community. Needless to say, I left without making a purchase. I won't be returning to this place.

Tiny little smoke shop with a tiny little shop cat in the small town of Willits. Mind you, this…read moreisn't a dispensary, just a regular smoke shop with mostly tobacco products for sale. I made a quick e-juice purchase ($32.44 - kinda pricey) in here for my boyfriend while he waited outside with his kids. (You have to be 18 to enter). The friendly girl working and I joked about the adult items also for sale in the store. Hint: better quality, and cheaper items will sell better. Just because it's expensive doesn't mean it's good, and women know that. Front door kind of jams so it's hard to shut - pull/push hard; important to note since they didn't want the cat getting outside (and it was definitely eager to escape!)

Pretty cool place. Small selection and as with everything on US-101, it's overpriced…read more Buy glass here, don't buy electronic cigs or vapes, go to Eureka for that.

They have a great selection and I got exactly what I came for. Convenient location and they have…read moresome cool Rick and Morty stuff

From the owner: Large Selection of Smoking Accessories. Hand Blown Glass, E-Cigarettes, Vaporizers, Tobacco…read moreProducts, Kratom, CBD, Harvest & Processing Supplies, and Much More! Established 2006 in Mendocino County, now with two locations, Downtown Ukiah and right off the 101 Freeway in Redwood Valley. Open 7 days a week with a friendly and knowledgeable staff.

Great smoke shop with lots of merch like tanks feel free kratom shots and cigarettes. My kind of…read morestore. Great workers great hours. They make the customer feel valuable.

Amazing shop! Absolutely beautiful, welcoming with a great assortment of products a must visit!read more

They carry a little bit of everything and if they dont have it, they will do their best to try to…read moreorder it for you. Check them out!

The owner Frost is amazing always smiling and helpful. He's got everything you could want and at…read moregreat prices. Thank you Frost Peachy

good products but barely open when their website says, i drive by most mornings on my way to work…read moremajority of which are after 10am, gates closed, lights off. update your hours on your website !!!

Owner and staff are attentive, helpful & knowledgeable. Will take time & answer all your questions…read more They have a wide range of products, it might take some time to investigate the array. They have many types of supplements and healthy tinctures. There are trinkets and other glassworks. You'll find healing, calming and soothing products too! (CBD/CBG/HEMP/THC) the necessary tools, everything you need. They have a wide range of health, supplements. Impressive selection and competitive pricing. I like going here because I feel relaxed to take my time & the prices are right.

Sold me a puffco with a in store warranty that lasts 10 days. It broke first week. I asked for a…read morereplacement puffco or replacement atomizer and they pushed me off told me to call puffco. They didn't honor their warranty. Lost a lifelong customer I've been going here for the last 14 years religiously , over a 30 dollar piece . Workers and management were very unhelpful and unprofessional. Will never shop here again It's cheaper online anyway. Filed a claim with my bank. James the owner replied in a written statement to my bank and lied on more then three occasions. Very unprofessional In reply to the owners reply Emerald Triangle Glassworks nice try James. My bank returned the money until I provide them the police report. So stand by. There will be more. ... you can lie all you want. Your staff promised a warranty. 2 days later you wouldn't honor it. I returned you the puffco. You guys didn't give me money or a puffco back. Atleast give me the broken one back. You sir are the true scammer. I just got robbed locally and you lie to my bank and lie on Facebook when I bring it up. Good business model. Rob people. Make them out to be a liar afterwards ... I filed the police report. This won't be the last time you hear of this I promise. I'm not just going to let you rob me. Claim all the lies you want.