Excellent Customer Service and Highly Recommended On Time and Call Before They Come. Love Themread more

Not the best first impression: I knew I had a broken or disconnected pipe in my outside shower as…read moreit's been an issue for a few years now with our brutal winters. All the pipes are inside a wall and insulated. That said, James and Michael responded within 24 hours which is a rarity in this area and I really appreciated the promptness. The remedy was a surprise at $600 and the service charge of $96 was even more of a surprise. In short, I wanted to give it some thought. I'm also a strong believer in a second opinion although it's hard to compare "apples to apples." Although a good friend recommended Boot's I had not used them before and perhaps the trust issue was a factor although I had no reason to not trust their opinion of the remedy. Quite coincidentally, a plumber I've known for 25 years was in the neighborhood and stopped by that same day. He fixed the issue, albeit temporary in all likelihood and had the shower running in minutes by simply placing the pipe back in position. Used the shower that evening without incident. In closing, I can't say anything negative nor would I, because they really didn't do anything. I guess my biggest beef is the service charge and uncertainty of what spending $600 would do to eliminate or dramatically reduce the issue. Danny Shell Emerald Isle, NC 28594

Excellent communication prior to the appointment. Arrived on time, very professional and careful in…read moremy home. Incredibly knowledgeable and were able to fix an issue addressed improperly by another plumbing company. The service tech, Jay, was courteous and friendly. Would highly recommend!!

Adam was prompt and handled my emergency on more that I've occasion. He's someone you can rely on…read more U highly recommend him.

Amazing experience. Christian showed up on time, answered all my questions, was professional and…read morewithin minutes was diagnosing the potential problems. I was initially hesitant on using Roto-Rooter since it is a large company. But with my specific system no other company had answer except for Roto-Rooter, who everyone from the call center to Christian in the field had an answer or found an answer for me. Roto-Rooter was the ONLY company within the area to send someone out. Christian used his knowledge in the field and spoke with me about the potential problems, pricing, and remedial actions needed within the system. I highly recommend calling Roto-Rooter for any plumbing needs.

*EDITED REVIEW* The morning after I posted my original review, I got a call from roto rooter saying…read morethat that is not how they normally conduct business and the representative I had spoken to the day prior "had a lot on her plate". Which I do understand but i do not think that gives them a pass for what they had said. They then offered to come out and try to rectify the situation. Two people arrived at my house about an hour later and were able to remove the screw and offered to change out the shower cartridge free of charge in exchange for me either editing or taking down my previous review. They also wanted the names from the original review taken down which I have done. The two men that came to rectify the problem were extremely kind and helpful. They showed me the parts along the way and explained what had gone wrong, and even spent more of their time trying to figure out what the bigger issue was when replacing the cartridge didn't completely fix the problem. I would've been completely happy had they just removed the screw but they did more than expected and changed the cartridge out as well. Overall I had a great experience with them and I do believe that had I spoken to either of them originally there would've been 0 issues. I greatly appreciate the effort they made to come and fix the problem, I just wish I didn't take them getting a bad review to attempt to fix it. ORIGINAL POST:I had a plumber out on March 21st of this year as I was no longer getting hot water to my shower. The plumber that showed up was very nice. He told me he was unsure of what the problem was. His best guess was to change out the cartridge in the shower. The price to replace the cartridge was about $400. I asked how hard it would be if I just ordered the part and tried to replace it myself. He told me it was pretty easy and told me I could look up a YouTube tutorial and then he showed me how to remove the handle on the shower to access the cartridge. He let me take a picture of which cartridge to order if I wanted to do it myself. Later that night after he left, the hot water started working again in the bathroom so I cancelled the follow up repair as it was no longer needed at the time. Yesterday, the hot water stopped working again so I was looking into what I would need to try and replace the cartridge and order the parts. Upon inspecting the handle, the screw to access the cartridge was stripped, leaving no way to access the cartridge. I called today to ask if there was anything they could do about the screw being stripped as their plumber was the last person to touch it. I spoke to a lady who told me she would get ahold of a manager and also the plumber that came to my home and she would call me back. When she called me back she told me the plumber said they had never taken apart the handle and that since it was his word against mine they couldn't do anything about the screw. I explained that i literally watched him take it apart and it was really frustrating to have someone lie about something like that. I asked to have a call back from the manager and she told me she would try to pass my message along but the manager has been "in and out". I ended up calling back and spoke to her again to explain that he had ordered a cartridge for my shower and in order to do that he had taken apart the handle to see which part was needed which proves that he had just lied. She then informed me that her and her husband own the company which is also weird because if you are an owner why did you keep giving me the run around to speak to a manager? She said that since I can't prove he stripped it and they can't prove I stripped it they will not take responsibility. I do acknowledge the fact that it had been over a month since they had come out. However, nobody else had tampered with the shower handle since their employee left. I wish the owner had gone about this a different way rather than say "it's your word against his" when literally all evidence points to her employee lying. Why give me the run around to speak to a manager? It makes no sense.

I was pleased with the timely response, professionalism, and their quality work. I would, without…read morequestion, recommend them to friends and family members.

We had sewage backing up in both bathrooms. We called the plumber after trying to auger the drain…read morepipes. Justice said he could not recreate the problem, to call drain dawgs if it continued because they're better at drains. He told me he couldn't fix the tub drain top on the bathtub either. That the entire shower and bath unit would need to be pulled out and the entire pipe replaced. Then he charged me $50. As soon as he left the sewage backed up in the bathroom. We called a different plumber who hydrojetted the lines and said there was definitely a clog. That fixed it temporarily so then I contacted Roto Rooter to put a camera in, he located the issue in the front yard close to the city line. Metronet put their line through our drain pipe. So the pipe was broken and the mud kept filling the hole and backing up. This guy didn't offer to investigate or look in to it at all. The bathtub train top was also replaced, along with the toilet wax ring. I didn't have to pull anything out.

This business does not currently have a google account, or Facebook page, but they deserve a good…read morereview for the outstanding job done today! My home warranty company outsourced them for a service request I submitted for a water heater tank that was leaking in my home. They arrive within an acceptable time frame, given the short notice, immediately diagnosed the issue and contacted the warranty company on the spot to update and confirm permission to proceed. My entire water tank had to be replaced, and since it was technically out of code, they made sure to get the new one installed properly according to code by placing it on a stand as required for garages. I did have to come out of pocket for the stand and the expansion tank, but the warranty covered the cost of the tank itself and his labor. The company is a family owned business, vetern owned and operated and he was very professional, informative, and polite. He let me know whag time he could be there, called to inform me of any delays and arrived promptly according to his word. He and his assistant got everything done very quickly given the circumstances. My garage was very cluttered and the new tank didnt fit in the same spot without me cutting my work bench and he patiently waited for me as I moved things out of the way and cut the work bench so he could place it in the same spot as the old one. Throughout the entire process he explained protocols, his background, answered any questions i had and made good conversation. I am very happy with my new water heater and it looks very neat and professional and these two men did an amazing job and were in great spirits the entire time. It was a pleasant experience and i have tbe utmost confidence that this job was done efficiently and i will not have any further issues!

During the abnormally cold weather my tenants heater started having issues. I reached out to NC…read moreComfort Systems and they were able to service it within the hour. The technician, Matt, was thorough and cordial. He explained the issue, fixed it and advised on how to prevent it from happening again. I will definitely use them again.

From the owner: Do you have an emergency service need? Is your heating system not working properly? Do you have…read morewater leaking in your home or office? Do you need someone to install a new heating or cooling system for you? We're NC Comfort Systems, Inc. and we provide high-quality, affordable services to our customers. Our technicians are highly skilled and experienced, and we offer emergency services. Whether it's a broken heating or cooling unit, a water leak, or any other heating and air conditioning repair problem, Contact us today to schedule an appointment with one of our highly trained technicians. We work on all makes and models of Heating and Cooling systems.