Excellent Customer Service and Highly Recommended On Time and Call Before They Come. Love Themread more

Not the best first impression: I knew I had a broken or disconnected pipe in my outside shower as…read moreit's been an issue for a few years now with our brutal winters. All the pipes are inside a wall and insulated. That said, James and Michael responded within 24 hours which is a rarity in this area and I really appreciated the promptness. The remedy was a surprise at $600 and the service charge of $96 was even more of a surprise. In short, I wanted to give it some thought. I'm also a strong believer in a second opinion although it's hard to compare "apples to apples." Although a good friend recommended Boot's I had not used them before and perhaps the trust issue was a factor although I had no reason to not trust their opinion of the remedy. Quite coincidentally, a plumber I've known for 25 years was in the neighborhood and stopped by that same day. He fixed the issue, albeit temporary in all likelihood and had the shower running in minutes by simply placing the pipe back in position. Used the shower that evening without incident. In closing, I can't say anything negative nor would I, because they really didn't do anything. I guess my biggest beef is the service charge and uncertainty of what spending $600 would do to eliminate or dramatically reduce the issue. Danny Shell Emerald Isle, NC 28594

***** Pipe broke underground. ATP ENC provided a rapid response and repair at a reasonable price…read more Thank you so much ! You're in the "contact" list should I need your services again.

From the owner: All Things Plumbing is a locally owned and operated business proudly providing Grade A quality…read morematerial and plumbing services to the ENC. When you need it done right the first time call All Things Plumbing ENC where each customer is a customer for life and is treated like family.

Service was quick and team was professional but the pricing was way to high for the service…read moreprovided. The company will get the job done but you will definitely pay extreme prices to receive it. Simple clog cleared "about 20 feet" using outside access pipe. 500+ dollars. Too steep!

I absolutely had to leave this plumbing group a review. After an exterminator came to visit earlier…read morein the week they told us there was concern for a plumbing issue in our master bathroom. My husband and I called three separate plumbing places in New bern that were recommended, none of which returned our calls. I went to the next-door app and had many recommendations, but most were recommending river dog. I called on a Friday afternoon and they were at our house promptly at 8 AM on Saturday morning. The technician was extremely professional, respectful, and honest. Turned out we did not need a plumber, but he was able to help us with another issue that we were having. They will definitely be our plumber in our phonebook and we will be using them for all of our plumbing needs. Keep up the great work, river dog!

We use Justin Plumbing Solutions. He installed our new water heater in the garage, two toilets,…read morefull house water filtration system, and our sink! Honest, reasonable, excellent work.

Outstanding service. Showed up in less than 24 hours and had my work done in fewer than 2. Great…read moreprice and friendly experience!

Amazing experience. Christian showed up on time, answered all my questions, was professional and…read morewithin minutes was diagnosing the potential problems. I was initially hesitant on using Roto-Rooter since it is a large company. But with my specific system no other company had answer except for Roto-Rooter, who everyone from the call center to Christian in the field had an answer or found an answer for me. Roto-Rooter was the ONLY company within the area to send someone out. Christian used his knowledge in the field and spoke with me about the potential problems, pricing, and remedial actions needed within the system. I highly recommend calling Roto-Rooter for any plumbing needs.

*EDITED REVIEW* The morning after I posted my original review, I got a call from roto rooter saying…read morethat that is not how they normally conduct business and the representative I had spoken to the day prior "had a lot on her plate". Which I do understand but i do not think that gives them a pass for what they had said. They then offered to come out and try to rectify the situation. Two people arrived at my house about an hour later and were able to remove the screw and offered to change out the shower cartridge free of charge in exchange for me either editing or taking down my previous review. They also wanted the names from the original review taken down which I have done. The two men that came to rectify the problem were extremely kind and helpful. They showed me the parts along the way and explained what had gone wrong, and even spent more of their time trying to figure out what the bigger issue was when replacing the cartridge didn't completely fix the problem. I would've been completely happy had they just removed the screw but they did more than expected and changed the cartridge out as well. Overall I had a great experience with them and I do believe that had I spoken to either of them originally there would've been 0 issues. I greatly appreciate the effort they made to come and fix the problem, I just wish I didn't take them getting a bad review to attempt to fix it. ORIGINAL POST:I had a plumber out on March 21st of this year as I was no longer getting hot water to my shower. The plumber that showed up was very nice. He told me he was unsure of what the problem was. His best guess was to change out the cartridge in the shower. The price to replace the cartridge was about $400. I asked how hard it would be if I just ordered the part and tried to replace it myself. He told me it was pretty easy and told me I could look up a YouTube tutorial and then he showed me how to remove the handle on the shower to access the cartridge. He let me take a picture of which cartridge to order if I wanted to do it myself. Later that night after he left, the hot water started working again in the bathroom so I cancelled the follow up repair as it was no longer needed at the time. Yesterday, the hot water stopped working again so I was looking into what I would need to try and replace the cartridge and order the parts. Upon inspecting the handle, the screw to access the cartridge was stripped, leaving no way to access the cartridge. I called today to ask if there was anything they could do about the screw being stripped as their plumber was the last person to touch it. I spoke to a lady who told me she would get ahold of a manager and also the plumber that came to my home and she would call me back. When she called me back she told me the plumber said they had never taken apart the handle and that since it was his word against mine they couldn't do anything about the screw. I explained that i literally watched him take it apart and it was really frustrating to have someone lie about something like that. I asked to have a call back from the manager and she told me she would try to pass my message along but the manager has been "in and out". I ended up calling back and spoke to her again to explain that he had ordered a cartridge for my shower and in order to do that he had taken apart the handle to see which part was needed which proves that he had just lied. She then informed me that her and her husband own the company which is also weird because if you are an owner why did you keep giving me the run around to speak to a manager? She said that since I can't prove he stripped it and they can't prove I stripped it they will not take responsibility. I do acknowledge the fact that it had been over a month since they had come out. However, nobody else had tampered with the shower handle since their employee left. I wish the owner had gone about this a different way rather than say "it's your word against his" when literally all evidence points to her employee lying. Why give me the run around to speak to a manager? It makes no sense.

Requested a project quote via Yelp Project, got a response from John with Plumber's Smile with 30…read moreminutes. John told me he would be here between 9am and 10am the following morning. He arrived around 9:45am Got the issues fixed and did a great job, made a suggestion on how to keep it from happening next winter. John going to give me a quote on another project. Great service and reasonable price on the job completed Thank you

I used to give John high reviews, but I've since changed my reviews. I got a estimate to have some…read morework done. Have tried getting hold of him for 3 weeks now and no response, totally ghosted. He does good work with reasonable prices, when you can get an appointment. If you're in need of a plumber in a reasonable time, go with someone else.

does not return calls despite leaving multiple messages.read more

I had a leak in my upstairs bathroom and was worried I wouldn't get the same service as my husband…read morewould if he would have been there. I was treated with respect and Grays plumbing was on time and professional throughout the repair and even up to the bill. Thank you Gray's plumber Jerry for coming out and being a professional at what you do!