Excellent Customer Service and Highly Recommended On Time and Call Before They Come. Love Them

Not the best first impression: I knew I had a broken or disconnected pipe in my outside shower as it's been an issue for a few years now with our brutal winters. All the pipes are inside a wall and insulated. That said, James and Michael responded within 24 hours which is a rarity in this area and I really appreciated the promptness. The remedy was a surprise at $600 and the service charge of $96 was even more of a surprise. In short, I wanted to give it some thought. I'm also a strong believer in a second opinion although it's hard to compare "apples to apples." Although a good friend recommended Boot's I had not used them before and perhaps the trust issue was a factor although I had no reason to not trust their opinion of the remedy. Quite coincidentally, a plumber I've known for 25 years was in the neighborhood and stopped by that same day. He fixed the issue, albeit temporary in all likelihood and had the shower running in minutes by simply placing the pipe back in position. Used the shower that evening without incident. In closing, I can't say anything negative nor would I, because they really didn't do anything. I guess my biggest beef is the service charge and uncertainty of what spending $600 would do to eliminate or dramatically reduce the issue. Danny Shell Emerald Isle, NC 28594 read more

Called to see about appointments available to look at my sink. I guess they had no appointments available because they just hung up the phone. No interaction with me, no seeing what my issue was, no seeing if my issue could be fixed over the phone... nope. The person just answered the phone said hello... I stated my story... then dial tone. read more

We had a leak in our step down area and couldn't be sure of where it was coming from. So we were on the Progress Energy water heater plan but the two guys they sent out couldn't figure out where the leak was coming from and they said it was coming from inside the brick via pipe. Well I cancelled my protection plan with Progress Energy and called Boot's!! The senior gentleman looked and studied the heater and determined the release valve was stuck. So we got a new water heater (the one replaced was about 28 years old). They worked so well and set us up with a wonderful new water heater!! The work was well done and no problems noted. From now on, if we have any plumbing problems we will call Boot's !! Sondra Thomas read more

Boots has always been very efficient and communication is always on point. I've had some minor fixes and they come fast and get it done efficiently. I have no complaints and the gentlemen that have come to do the work have always been polite and professional. read more

Boots Plumbing was PHENOMENAL!! They were here right on time, replaced my water heater ridiculously fast, were extremely professional, explained everything to me and even dealt with my overprotective dogs. I can't recommend them enough!! read more

Boot's Plumbing - Our new water heater - Water Heater Installation/Repair Near Me

Absolutely Rude ! I placed a phone call to help an elderly women out. As I was explaining her situation I was quickly stopped short and was basically told they were too busy to help her. I have used this company before personally but I can assure you I will never ever call these people again, they gave a new meaning to the word "Rude"... Wow, I'm shocked at how bad I was treated, I'm just glad I called and not the woman I was trying to help. My understanding was they were a "Christian" based company, at this point I totally question that. Will I ever call them again?, Absolutely Not !!!! read more

The best plumbing company have ever dealt with. I would highly recommend boots Plumbing. Very good at explaining the repair process. Arrived on time for the appointment. And the prices are very reasonable. read more

Thank you so much for coming and fixing our problem ... came the same day and fixed it quick ... price was awesome !!!! and the young man was great too ... will recommend to everyone ...and special thanks to Jeff at the water treatment plant for stopping too read more

I will recommend these guys to everyone. Fantastic service very punctual, extremely polite. Fix a problem that I was told couldn't be fixed without tearing a hole in the wall. So to say I'm a happy camper would be an understatement. Thank you BOOTS!! read more

Boots Plumbing is a very reputable company that I would refer anyone too. They are always there in a timely manner and gets the job done right the first time and at the right price. From their customer service to their professionalism, Boots Plumbing offer the best service in town. read more