Rachel is one of the most compassionate and caring people I know. Caring for others is her passion…read moreand she has the patience of a saint. I highly recommend her if you need someone to care for your relative. She treats them like they're her own family.

Very great company! Have used them in the past for help with my family and got a job with them…read morecause I loved the company so much! Office staff is amazing and the caregivers are all very well trained and have never had an issue with any of them! Best company in town! Great care :)

My husband is 83 and I am 77 and I am facing right shoulder replacement surgery in a couple of…read moreweeks. Since our goal is to remain in our single story townhome as long as possible, I decided to contact a senior agency that provides in-home non-medical care when I was no longer able to do our own housekeeping, knowing we would need additional help as time went on. I contacted Caring Presence. We had an intake and assessment meeting with Laura on 6/19/24. She was very caring and professional. I explained that I would like to have a thorough surface clean every other week and I would maintain between those cleanings and asked her if that would fit their definition of "light housekeeping". She indicated that they could accommodate our request. We discussed scheduling, and I responded that our townhome, which is a little over 1,200 square feet, took approximately 3 hours to clean, but not knowing the skill or speed of the caregiver to be selected, I indicated that I would be willing to pay for a fourth hour if it was needed. At the end of the meeting, she indicated my first scheduled cleaning day was to be Friday, June 28th. Paperwork that she left me included rules and expectations, and I will quote only what is relevant to this review. "You will be required to sign the caregiver's time sheet, which verifies each day and time services were provided." Additionally, I was required to give their agency 24 hour notice if services were not needed, which was very reasonable. On Friday, June 28th when we were prepared for the initial caregiver's visit, I received a call 45 minutes prior to her expected arrival to inform me that a caregiver had not yet been selected for us. Apparently, the 24 hour notice requirement only works one way. The next week, we received a call to inform us that a caregiver had been selected and she would arrive on Friday, July 5th at 9:00 am. Again, 40 minutes prior to expected arrival, I received a call from Caring Presence stating that the caregiver had called in at 1:00 am to report that she had food poisoning. Her visit was rescheduled for 2 weeks later, on July 19. She arrived promptly on the 19th, and we spent a half hour going over what needed to be done. I spoke to her about the 3 hour schedule and the fact I was willing to cover an additional hour if she needed it to do a thorough surface cleaning. She told me she was through just prior to a full 3 hours, and I confirmed with her that I was happy to pay for the full 3 hours. I asked for her time sheet, and she said she didn't have one. She told me I needed to sign on her phone to indicate that she had been there and done her work. There was nothing on the phone but a blank screen with signature line. I signed it. Although paperwork indicates she was not to receive a gratuity, I gave her $20 in cash to mostly offset her expectation that it had a 4th hour scheduled in case it was needed. On the following Monday, I received an email notice that $112 had been debited from my checking account for 4 hours of work at $28 per hour. I called Caring Presence to bring the mistake to their attention and ask for a $28 credit to my account. I also wanted to know where this timesheet was that I was supposed to sign to confirm her hours. I was told I could only speak to a person that was currently on vacation and he would have her call me first thing Friday morning when she returned. I asked to speak to Laura who did our assessment and set up our first schedule. He refused to allow me to do so. I received no call from their office on Friday morning. I hired a cleaning service and provided Caring Presence with a written termination of our Service Agreement via email on Friday afternoon. These Facts are why I could never recommend anyone to use the services of this organization.

Mom was in there for Hip rehab the facility itself was fair…read more Tennell was very helpful taking care of my moms needs. Tanya was very helpful in doing PT with my mom, and getting her strong enough to return back home.

Havenhealth is under new management thus a new name. They've undergone recent renovations upgrading…read morethe main entrance, and common areas. They have a modern physical/ operational training area. There is new commercial vinyl flooring throughout. The place is clean and comfortable. The quality of care is very good. PT/OT folks are understanding and great. The RNs CNAs and staff are very good. The Office and support staff are great. The kitchen is fair but has alternatives which help.

The care my dad has received from Maggie's Hospice has been way above and beyond. Our family is…read moreforever grateful to them for their skill and their heart. I trust them completely.

We used Maggie's home care and hospice services. Every person we encountered was wonderful…read more Angela, Erika and Monica helped Steve try to reach his full potential with rehabilitation services. When he was unable to progress they kindly encouraged we consider hospice services. I was in denial but it was the kindest thing to do. The hospice services were also top notch. We had Amber and Christie for most of the time. They ensured he was comfortable and helped me learn how to be the best caregiver I could be and helped me with the hardest part of our lives. Rocky was also incredibly helpful and kind. Last but not least we had Lucy the CNA with both services. She was incredibly kind and patient and Steve felt very comfortable with her. Thank you, Lisa Lorenz

The folks here are always super nice professional and Aloha friendly. The place is always spotless…read moreand the products are great. I mostly deal with em via phone so barely go in person but it's always great. I highly recommend them. I just wish their corporate didn't have a thumb on them. They used to always provide a Cpap strap each time but Medicare only covers it every other time no such luck now. But I guess local management gave a better break to the customers than the upper management.

What an amazing company I was from out of town, needed to recharge my Imogene portable oxygen…read moremachine. And they were happy to help me. They also loaned me an extra battery & car charging plug. Which we returned to them the following week when we were back in town. I can not say enough how much help they were. Wonderful people & company. They care.

In my opinion they purposely overbook to acquire medicare dollars. The friendly staff is…read moreoverbooked. If you don't want a meal, they still sereve it to get those $ I got hurt there, they never examined me. A STAT MRI order was placed, it took five days to get me to a hospital. The therapist and orderlies are fine, with one exception. They had a class exerxise that not only put patients at risk, it brought them and famly members to tears. The grounds are not safe for handicapped or visually impaired. Equipment, like for eyes, hasn't been updated for 19 years (when I was there). It should be shut down.

I spent 13 days here after hip surgery and found their patient plan and care is excellent. I had 2…read moretherapy sessions per day equaling 3 hours per day. The hospital staff, nurses, doctors, nurse assistants and the therapy staff were very efficient and friendly and knowledgeable of my condition and needs. I had a single bed room and it was very comfortable with a large bathroom. Their plan is to get you up and moving. The dining room food was good with many choices plus they are informed of each patients dietary restrictions. The staff if very friendly and helpful to your needs. They also have an inexpensive meal program for your family who might be visiting during a meal time. Over all I would recommend this hospital if you are serious about getting back on your feet safely as soon as possible with the proper PT and OT therapy. Carol S.

We are so happy that we made the decision to place our mother at Northstar. She had been in a large…read moreassisted living facility and then memory care and we thought the staffing ratio and level of care was just not what she needed to keep her safe and happy. Our mom's nurse practitioner recommended Northstar and we made the move. The facility is small, only 8 or 9 beds/rooms, but this makes the level of attention high and the atmosphere cozy. The staffing ratio was wonderful and the caregivers so incredibly caring. The food is homemade and my mom, a picky eater at the assisted living, ate everything she was offered. She also enjoyed sitting outside in the pretty backyard and watching the fruit trees ripen. The manager, Catalina, was incredibly easy to work with and our visits were always filled with warmth and laughter. Bottom line, Northstar was the right place for our family. No regrets!!!

PLEASE READ! Finding Hometown Healthcare has been one of…read morethe biggest blessings of my life. Since suffering from an unknown condition after contracting covid in 2020. My bodies immune system went into overdrive. Previous issues like beginning stages of carpal tunnel and old injuries turned into extreme pain from inflammation throughout my body. I spent years being bounced from Doctor to specialist, back to Doctor in different specialists. Only to tell me that my labs looked normal and there's nothing they can do. My Primary Dr Christine Gean and in house Pain Management Sandra Adam's where the first medical professionals to listen to me in 5 years. That's 5 years of suffering, not sleeping, depression, and pain. I nearly, if not actually broke down in tears after leaving my appointments. Not just because they went over and above for me, but because for the 1st time I felt heard, and understood. I can't say enough to explain what a God send this practice is to have in Yavapai County. I commute from Prescott, but I would drive from anywhere if I knew then what I knew now. That Hometown Healthcare is the #1 5 Star Best Healthcare provider not only in the area, but that I've ever been to. Thank you so much for your care and support, and God Bless

Needed a new primary care and saw where they accepted our insurance. They have been great in every…read moreway. They will do their best to get you in somehow if you get sick and not make you get an appointment a week later. Everyone is so friendly and actually care. I fully trust their care. Will continue going when needed.