Rented a beautiful pontoon boat for a week on Lake Wawasee in Syracuse Indiana. We loved every…read moreminute of our time out on the water!

We bought a season pass to launch our pontoons and the owner decided he doesn't want us to use his…read moreramp anymore. We told him we bought a season pass and he didn't care. Never offered to refund our money, just told use to get out.

Doug and his crew at Wawasee Boat Co. are all great. They treat their customers extremely well. I…read morehave been going here since I was a kid. They are closed on Sundays (just a note for my fellow heathens who don't 'do' church).

We bought our first boat here yesterday. From purchase to putting it on a trailer for our trip…read morehome, they were amazing. They took so much time on the water with us and taught us how the boat works and how to get the boat onto the trailer. Then they replaced a taillight on the trailer for free. The price for the boat was more than fair and the service was amazing! We will be going back!

Terrible service recovery and shoddy service work. Had my boat winterized last fall and during the…read morespring turn on I noticed they put the wrong size oil filter on (not even a close fit) and also had not put any oil in. Luckily I noticed this in time. After contacting their service manager and providing them with receipts and pictures; nothing. Completely ghosted me and after multiple attempts they will not respond. Will never be back and am telling this story to as many lake friends as possible.

Customer service here is terrible and had declined 100% in the last few years. I'm only giving this…read more2 stars because of how amazing Steve is and the sales team is. But everything else is just trash. I purchased a brand new boat last summer. I took it got to be winterized and to warranty fix my boat cover that started to tear. I picked it up and the fall afterwards and didn't look too closely. They fixed the button but not the tear. They also left greasy dirty hand prints and dirty foot prints all over my boat that were such a pain to clean up. I didn't notice the tear was till there until I pulled it out of storage. My fault for not looking at it when I picked it up in the fall. I had it brought back to fix the tear. They fixed it but they left my boat outside in the rain. To fix the cover. A bird took a crap on the back seat. They then didn't put one pole in and put another pole so tight they couldn't snap all the buttons and now another button is tearing because of it. I went to clean the bird poop off and it left behind a yellow stain that I have no idea how to get off now. Also when I picked up the bait my 7 by 5 pin adapter is no longer connected to the boat which I always leave connected. They also winterized my waverunner and when they disconnected the negative terminal from the battery they did not put the screw back in so I had to go find a new screw. They do not care about your property. I would not recommend you use them to take care of yours.

Was lied to over and over about him showing up to instal a fish finder. He said he would be there…read moreon Friday night so we rushed up to the lake and when it started to rain I called him to make sure he would be coming & he said yes he would be there shortly so we pulled the boat out. He never showed up and didn't call. Saturday morning he text me at 7:20am and said he would be there at 8:30 am I told him we had family coming up and wanted to get the boat back in the lake. He said he would have it really. I text him at 10:00 am and he called me back said he would be there at 10:30. I text him at 12:00 and told him to forget it and he called me said he would be right there. I fixed dinner at 1:30 and he never showed up. He would text & call all afternoon and evening and then again on Sunday. He kept telling me he had everything on his truck and that he could do it quick. Very disappointed in his lack of respect. He kept saying he wants to make his mobile marina service a franchise, would be a great idea if he would follow through and show up when he said he would. I know I won't be calling him again!

This place is so bad I was consistently lied to about the progress of my repair of my boat he told…read moreme it would done tomorrow FOR 2 MONTHS I then showed up and was greatly disappointed at the state of my boat he destroyed my summer of which I was forward to following the death of my grandfather DO NOT COME HERE your better off doing it yourself

always find their knowledge and service exceptional. serviced a boat I bought used that had a…read morecooling issue fixed 100% within 1/2 hour. recommended I have water pump during winterizing and it needed a new one. Bought a new boat a few years later and deal was not a sell me what they have ready deal they got the right boat ready for me quickly. Everyone was excellent. Other dealers around here assume you're just kicking tires I guess.

I took my boat to them for warranty repair and to have a fish finder installed. 3 weeks to get the…read morework done, but they are probably busy. They wanted to charge significantly more than they initially quoted for the fish finder work. After my complaining they reduced the labor. My biggest issue is when I got the boat home and took off the cover there was lots of fiberglass shavings at the helm and styrofoam pieces all over the place. The interior was filthy and there was lots of water in the bilge making me believe that they stored the boat in their yard with the cover off (I delivered it clean with the cover on). Not a professional operation in my opinion.

I texted Ray after an evening boating accident messed up our prop. He was there the next day, left…read morewith prop in hand and off to have it refurbished. Was installed the same day. Couldn't ask for better customer service. Amazing!! Will also be getting a spare!!

From the owner: At Affordable Pontoon Hauling (APH) and Detailing LLC our #1 priority is customer service...period!…read moreWe work with YOUR schedule. APH offers many more services than our namesake!!! APH is a full service boat/pontoon transporting provider of local and long distance deliveries. We are the ORIGINAL pontoon UBER of Steuben County Indiana. APH also offers second to none detailing services in a variety of cost effective packages. Since 2016 APH has been meeting the needs of many in Steuben County and the Tri-State area. We are a locally owned and operated, fully insured LLC. Our mission is to provide the best customer service, 100% on-time delivery, at the lowest cost available among our competion. Please call us for your free price quote. Check out our references on Facebook @pontoonhaulhenderson Thank you, Ray and Christina Henderson 260-417-0167