Customer service here is terrible and had declined 100% in the last few years. I'm only giving this…read more2 stars because of how amazing Steve is and the sales team is. But everything else is just trash. I purchased a brand new boat last summer. I took it got to be winterized and to warranty fix my boat cover that started to tear. I picked it up and the fall afterwards and didn't look too closely. They fixed the button but not the tear. They also left greasy dirty hand prints and dirty foot prints all over my boat that were such a pain to clean up. I didn't notice the tear was till there until I pulled it out of storage. My fault for not looking at it when I picked it up in the fall. I had it brought back to fix the tear. They fixed it but they left my boat outside in the rain. To fix the cover. A bird took a crap on the back seat. They then didn't put one pole in and put another pole so tight they couldn't snap all the buttons and now another button is tearing because of it. I went to clean the bird poop off and it left behind a yellow stain that I have no idea how to get off now. Also when I picked up the bait my 7 by 5 pin adapter is no longer connected to the boat which I always leave connected. They also winterized my waverunner and when they disconnected the negative terminal from the battery they did not put the screw back in so I had to go find a new screw. They do not care about your property. I would not recommend you use them to take care of yours.

I bought a 2006 Mastercraft boat in February 2025, which seemed great at first--new motor, low…read morehours (approx. under 200), and factory ballast tanks. But after storing it at the marina prior to picking up for the first time, I found the trailer's guide poles missing, and while the sales team couldn't help, I replaced them myself. These guide poles are unique to MasterCraft trailers. When I tried towing, the trailer wiring was faulty. I fixed the ground wire and got it working. I launched the boat at my local dock, but on the first outing, the bilge pump started working overtime. I discovered the leak was from a wire running out of the transom. It took nearly four weeks as it was busy season starting the summer to get the boat into service for the local marina to fix it. Once back in the water, I found additional issues of two unsealed seacocks causing leaks, which I fixed with marine sealant. However, water kept accumulating in the bilge, and the battery alarm went off after an hour. The port ballast pump also didn't work. I took the boat back to the local marina, who later found an inboard shaft leak, a bad alternator, and faulty ballast wiring. By this point, I was frustrated--my family had only used the boat three times having to pull it out of water each run, and I'd missed great weather. Culver Portside Marina had assured me the boat was "water-ready," but they admitted it wasn't tested before sale when contacting them on the most current 3 issues being repaired and my experience so far. They offered no help with the repairs, despite me asking for at least 50% of the repair costs. The sale was "as is," per the owner of Culver Portside but these issues should've been addressed before posting sale or disclosed during the sale had it properly been tested Now we have a $1,300 repair estimate immediately after the purchase . I'd recommend anyone buying from Culver Portside ensure a thorough documented inspection and test everything before purchase, especially since it's mid-July, and I'm still waiting for repairs to finish. With school starting soon, it's tough explaining the situation to kids who were once excited upon hearing of the purchase. This was a boat they claimed to have been serviced by them the past few years.

Doug and his crew at Wawasee Boat Co. are all great. They treat their customers extremely well. I…read morehave been going here since I was a kid. They are closed on Sundays (just a note for my fellow heathens who don't 'do' church).

We bought our first boat here yesterday. From purchase to putting it on a trailer for our trip…read morehome, they were amazing. They took so much time on the water with us and taught us how the boat works and how to get the boat onto the trailer. Then they replaced a taillight on the trailer for free. The price for the boat was more than fair and the service was amazing! We will be going back!

Rented a beautiful pontoon boat for a week on Lake Wawasee in Syracuse Indiana. We loved every…read moreminute of our time out on the water!

Me and my friend were coming in to get a part for his dad and as we're about to leave and employee…read morecomes out ask my age I say 15 and he says I cannot legally drive the boat I'm driving and I told him I talked to the DNR and I have the OK And overall the employee was not Knowledgeable about the laws. If you look it up, it says 15 years of age.

I took my boat to them for warranty repair and to have a fish finder installed. 3 weeks to get the…read morework done, but they are probably busy. They wanted to charge significantly more than they initially quoted for the fish finder work. After my complaining they reduced the labor. My biggest issue is when I got the boat home and took off the cover there was lots of fiberglass shavings at the helm and styrofoam pieces all over the place. The interior was filthy and there was lots of water in the bilge making me believe that they stored the boat in their yard with the cover off (I delivered it clean with the cover on). Not a professional operation in my opinion.

In March of 2025 my 2024 Lund Impact 1775 was at Lake Drive Marina for warranty work. The rear…read morecasting deck was installed tilted by the manufacturer. In an attempt to correct this problem, long self tapping screws were used. This caused an unsafe situation for myself and ruined the ice container. I took the boat back and the question to me was"do you even use this as an ice bucket". I had hoped their only concern was to return my boat to its original condition. I was told then they would order a new container; to date nothing has been done to rectify this. I have stopped in to the dealer twice and have called many times each with an answer that they will call me back but that has not happened. Due to heart issues I am on blood thinners and the screws that went into the rod area poised a safety concern for me because I bleed very easily. I did replace those screws with stainless steel bolts. They did remove the screw that ruined the ice container and installed a bolt so it could be used and water would not leak into the hull. My last conversation with Jaren (owners son) was on May 13, 2025. He was to find out the status and return my call. As of this post, still nothing! On a positive note, I love my boat and have found a dealership to service it.

We were looking for a boat lift and when we started getting quotes they were insanely expensive…read moreuntil we found Bob & Roz. They were able to work within our budget and customize a lift to fit our new boat. Great communication, very responsive & great customer service upon delivery & installation. We even got it earlier then expected . Would recommend 100%

We've had B&R put in and take out our lift for a number of years now and this year purchased and…read morehad them install a new pier. Very happy with the service and product. Always professional and responsive. Would definitely recommend B&R.

I texted Ray after an evening boating accident messed up our prop. He was there the next day, left…read morewith prop in hand and off to have it refurbished. Was installed the same day. Couldn't ask for better customer service. Amazing!! Will also be getting a spare!!

We used Affordable Pontoon Hauling for two seasons, but this year their negligence caused…read morecatastrophic damage to our boat. We paid for winter storage and spring commissioning, which includes checking and filling all fluids. Despite that, our boat was returned to us with zero outdrive oil. On our very first launch, the outdrive failed instantly. A certified mechanic inspected it the same day and confirmed it was completely dry, documenting everything on video. Running an outdrive with no oil causes immediate, irreversible damage--something that would never happen if basic maintenance had been done. When we confronted the owner, he denied responsibility and blamed a lower‑unit seal issue. To verify this, we contacted 14 independent marine mechanics, all of whom confirmed a seal issue cannot cause a total loss of oil. The only explanation is that the outdrive was never filled during commissioning. We had to spend $3,500 on a refurbished replacement outdrive (a new one would have been $14,000). The business refused to take responsibility or offer any reimbursement. I'm posting this to warn other boat owners: always double‑check that your maintenance was actually performed, especially that your outdrive oil is filled. A simple missed step can destroy your entire unit in seconds. Our experience with this company was costly, frustrating, and completely avoidable.

Called to purchase a new Mercury outboard. There was a rebate expiring soon. I was told they needed…read moreto confirm any exclusions and would call me the next morning. They never called. I left another message to call me and several days have passed without a return call. The rebate has expired now. Don't waste your time, they clearly don't want your business if you're not in the store that day.

I had my boat that was recently purchased from a private owner. Barely had 60 hrs on the motor. I…read moretook it in to get winterized at schnelkers. The next season when I took the boat out I noticed an oil slick at the motor. I immediately called the service department that did the work. They claim it was just left over oil not to worry about it. I've only put another 2 hrs worth of use on the motor since then. I took it out for the first time this year and noticed the oil slick was larger. I called schnelkers and they checked the paperwork and said it was nothing they had done to cause it. I talked to a friend and he told me to pull the hood on the motor. Found out that schnelker never put the oil cap back on the motor and left the dip stick loose. When I showed the pictures to schnelkers they claimed that wouldn't happen there. They were the only ones that serviced the boat. They didn't offer anything other than to claim it wasn't their fault. They claimed I tampered with it. Even though I called them the first time I saw it. They didn't ask for me to bring it in to look at it or nothing. I wouldn't trust them to service any of my current or future equipment. Poor customer service or too busy to worry about one customer!!!

We purchased 2 Dixie Sternwheeler tickets for $14 TOTAL on Sunday, July 7, 2024 just before the…read more8:00 p.m. trip. The young woman selling the tickets never indicated the Dixie would not be running that night. We learned from others that the Dixie was down, had only made the 2:00 p.m. Sunday trip, and needed repairs. This girl knew the Dixie was not running and sold us tickets for a ride she knew was not happening on Sunday. She told us to return the following day for a ride. On Monday we were told the Dixie was still not repaired just before the ride was to sail. A man was now selling tickets to people and not telling them the Dixie would not be moving either. When anyone objects they are told, "We don't give refunds." Then WHY are you selling tickets for trips that do not exist? We were told to return Tuesday. This time the young woman was selling tickets to customers and not telling them there would be no rides on Tuesday as the Dixie was still down. Frankly, this is fraud selling tickets to ride a sternwheeler that is not working and then refusing to refund consumers' money. We will not be returning to North Webster so our tickets are worthless. The young woman still wanted to sell me another set of tickets Tuesday night until I told her, "You know full-well that boat is not going anywhere." She muttered, "Oh, I forgot." Apparently, it is their job to sell tickets to anyone walking through the door while knowing the boat won't be running. Tell me what you would call this--a scam, fraud, theft? Do not purchase tickets until you see people walking onto the Dixie because you will be losing your money if the ship needs repairs, unless you happen to live in the immediate area of the Dixie. Refunds should be mandatory when the ship is broken and cannot be repaired for days. The sternwheeler was still not running on Wednesday, July 10 yet tickets were being sold to "Ride the Dixie" on that day too. Hmmmmm! I guess they think we are all "suckers" because they stick us with tickets and keep the money.

The Dixie boat is a summer staple in North Webster. It's still only $7 for a 75 minute cruise…read morearound Webster lake... There is no better value for a family outing anywhere! Webster lake has several small islands with houses that you cruise by, a summer camp and many beautiful cottages. There is a historical soundtrack narrated by Captain Bob Barnes; if you come on Saturday night at 9pm, they nix the soundtrack and Captain Bob sings to you live!