I went in for an ordinary eye exam for my contact lenses. I didn't have any extra services. I…read moreprovided my current contact lens exam so they knew exactly what contacts I am wearing and all of the prescription information. I didn't even have my eyes dilated. They are IN NETWORK on my insurance. They charged me $45 that day, and today I received a bill for $150 more to be paid. The total charge for a standard eye exam for contact lenses was $483.00!!!!!! FOUR HUNDRED EIGHTY THREE!!! I have a $10 co-pay on an eye exam. And they have billed me $195. Thank goodness my insurance covered some of the charges. I can't imagine if I didn't have coverage! I must return to pick up my contacts and hopefully the new ones are correct. I can't imagine what I will be charged if I need an adjusted prescription! Once I am all set with contacts I will NEVER use this group again. My husband has also been a patient of this group in the past but will find a new provider for his exam this year. Unless cost is not a concern, I absolutely do NOT recommend this provider

Dr. Cunningham did cataract surgery on my left eye. That didn't work for me so I had to have Lasix…read moresurgery. Dr. Cunningham and 2 ladies came in the surgery room, Dr. Cunningham let on of the women do the Lasix surgery ended up getting a very bad infection in it so I had to go to the Dr every 3 days to see if it was getting well. I'm still having issues from the eye surgery it caused several issues that I deal with daily because of Dr. Cunningham negligence.

Unprofessional and not genuine employees. Sarah Or Ashley I'm guessing who is the optometrist or…read morecoordinator didn't even bother to come in and explain the process after finding out I had a baby last month. Which meant my vision had changed. They advised me to go to my own optometrist and get a exam. She sent in her front desk associate to explain the process and she handed me a folder, when I came out Ashley was just sitting up front on her phone with her cowboy boots looking cute. No wonder you have no customers.

Dr. Colby Stewart is the coolest and most easygoing doctor I have met. The procedure went…read moreflawlessly (as of 2 weeks after). Dr Stewart and his staff made me feel comfortable throughout my time at the clinic while also explaining clearly what to expect, and now I have better than 20/20 vision. I'm a student here in knoxville, 25, my eyes were -4ish. I found Tennessee lasik through researching different facilities for the most experienced doctor. It's my eyesight so I obviously wanted the best. I thought about making a trip to Nashville but after seeing the cost difference, and how they have the same top of the line equipment here in knox, as well as the amount of experience of Dr Stewart, I decided on Tennessee Lasik for the procedure. I would recommend Dr. Colby Stewart to everyone, but especially anyone who might be scared of having lasik done. The lasik procedure seems scary when researching but the staff truly did a great job. I have never had such a wonderful experience at any medical facility before now.

Deceptive billing practices. Saw a doctor I always see and who was in the network. However…read moreWoolfson took over the practice. They took my insurance card at the visit and when I saw my insurance was denying the claim I called them and they told me don't worry that they were working on getting into the network. However the doctor I saw was in the network but billing went out as Woolfson so they billed me. What a scam.

This is definitely a "special" place for a PRK or LASIK surgery in 21st century. You won't see the…read moredoctors and laser machines here for laser surgery in normal days. They (doctors and machines) are all on the truck and traveling around in southeast USA. There are only a few empty rooms which David Smith share with them for "your surgery". Those rooms are only filled with equipment on the so-called surgery day. Before the surgery, you can see Woolfson once, he would give you a very brief examination and then tell you if you are suitable for PRK or LASIK (only these two). (their staff even doesn't know the new techniques which have been developed so far).(In other places, where the doctors are stationed in the city, they would give you more examinations before the surgery). Then on the surgery day, you would see him one more time. After that, you are left with David Smith. David Smith is just a ordinary doctor with a very limited knowledge on laser surgeries in Knoxville. This means if you have a problem, it is extremely difficult to see Woolfson. You would have many useless conversation with David Smith. (David Smith even said the lotemax would mess up your visions if you use it more than one month....) I told David Smith I need to see Woolfson from July of 2018, you know what? I was finally able to see him in December of 2018 after I asked them for refund. If not, I would not be able to see him forever...Woolfson is not visible after your surgery. They are traveling with the laser machine, such delicate machines are moving from time to time on their truck. If you have a problem after the surgery, Amy would not be as kind as the first time. Can you imagine that for my surgery here, even nobody told me to watch the red spot before the procedure....?????????? In the middle of the surgery, Jonathan stopped the laser and told me to focus on the red spot.....This is really ridiculous!! For him, it is just a surgery case using their cheap laser, for us, it is the entire life.... Can you imagine that after my second correction, I asked Woolfson if the thickness of my cornea is safe, he just said HOPE SO... David Smith is a good person but definitely not a good doctor on laser surgery. Jonathan Woolfson is kinda a good doctor but not a good person, he is rude and extremely difficult to meet again after your surgery. They are doctors and equipment on-the-wheel. Don't come to this place! See that truck?

Dr. Best lives up to her name. What a patient, prompt, and caring doc. In Ohio, our son was…read moreterrified of going to the eye doctor, as they didn't explain things well and were impatient with him re: immense fear of eye dilation. Here, they provide an option of having a photo taken of eyes instead of dilation (at an extra cost). This was a welcomed alternative and saved us all a lot of time and tears, too. As someone who has never worn glasses, Dr. Best explained to me what she was doing and why, and answered any questions I had without a lot of medical jargon that would make me scratch my head in confusion. After the eye photos, she even had my son come over to look at the pics and ask her questions. He thought that was super cool. He (shockingly) told me as we left, "That was pretty fun, Mommy!" Whatttt?! We were seen very quickly and the appointment only lasted about 30 minutes, including picking out and purchasing new frames. Speaking of, there was a pretty big selection of youth frames, which was refreshing. They were all fairly affordable (most under $150) and ended up being fully covered by our insurance. Thrilled to have found this office, with high-tech exams, and highly empathetic staff.

I have been to several eye care facilities in multiple states (PA, AZ, OH, and TN) and this was by…read morefar the best experience I've ever had. The staff were cordial and helpful and Dr. Best was very friendly, prompt, and informative. This facility also gets extra points for its COVID-19 precautions. This facility lives up to its name. Highly recommend.

I took my mom here for eyes exam. The nurse wasn't nice. She seems to be rushing, I have to told…read moreher to slow down. Because my mom is old and slow. And I am not professional translators. She had vascular Alzheimer's. Well, Maybe she had a bad day that I can understand. But she needs to be nice to elderly.

My regular ophthalmologist was not available when I called on Nov. 13, 25. I was able to see…read moreanother very nice doctor that day. Perhaps I expected too much, but four days later, I had not had much relief at all. I called today about seeing either my regular ophthalmologist or the one that had helped me last week.That was around 11:00. At 3:00, I called again and was told the doctor had not replied to the desk. Then i called before 5:00-closed. I am part of a family of long line of physicians in town and they would not ever leave without at least responding to a patients' call by phone I don't understand I could not recommend them. Judy Overholt Wheeler

So glad we chose to come here for our exams. The staff was so friendly and quick. They also had a…read morereally nice selection of eye glasses and the process was so smooth. They even did a fitting when the glasses came in and made sure everything was just right. I would 100% recommend this place to anyone looking for a speedy and efficient eye exam!

This was my first visit here after relocating from Florida. The staff is very friendly and…read moreprofessional. The office is spotless, and they ensure that they keep the "dirty" pens separate from the "clean" ones, to help prevent the spread of COVID. Very good location and the exams are very thorough. I will definitely be back.

Dr Glatt. Was super glad I had my eye lids taken care of at 69 years old. Dr Glatt. Was super no…read morepain. Stitches were perfect. Now at 70. I am so glad I didn't wait. Go talk to dr Glatt. He is amazing Dr. Thanks Dr. My eyes are super !!!

not happy at all with what has transpired here with my surgery. went in for a lens replacement and…read moreended up with a bad outcome. the wait times are never less than 3 hours each time. I went in with 20/20 vision and came out with 20/400 and a paralyzed iris. communications are terrible and nothing is explained in any detail at all. I had a 8OD lens in previous and came out with a 18 OD. no visual correction at all. the nerve block which was never discussed left my pupil paralyzed with no fix for that. nothing was double checked with me before or during the surgery at all. There is no dialogue from anyone at any time through the process and unless you know the questions to ask, nothing is explained to satisfaction. the correct lens would at least made this less scary and disappointing. not acceptable.

Amazing, friendly staff.. and Dr. (Mrs.) Presson is amazing. She is thorough and goes through…read moreeverything with you with no rushing. They have the latest and greatest technology equipment -- I wouldn't go anywhere else but here!

I'm astounded by the 5 star reviews. While still sitting in the waiting room 30 minutes past my…read moreappointment time, I remembered that I was going to find another optometrist after my last visit for an eye exam since they couldn't keep their appointment time that time around either. This time it took 85 minutes to see the doctor for simple eye exam for glasses. The actual eye exam took about 6 minutes. I can't think of any reason to come back here other than forgetfulness. Hey siri, remind me a year from now to find a new optometrist.

I have been a patient of Dr. Joy Stone at the Fountain City location for several years. She has…read morealways been very professional, takes the time to explain her findings and I've always been very satisfied. At my last appointment, she found a blood clot on my retinal nerve and referred me to Dr. Matthew Cole, Retina Specialist. This is where my experience changed drastically. He is very arrogant, barely explains what is going on and obviously have a VERY BIG EGO. At the 1st appointment, from what little he said, and with my knowledge, I think I have age related macular degeneration. He said I would have to have an injection in my eye, it would not hurt. No time to think about this, it was happening now, plus it's my eyesight, I want to stay on top of this. The 1st injection, no problem. Went back for the 2nd injection, again very little communication from the physician and he seemed to be in a hurry. The 2nd injection was EXTREMELY PAINFUL and I actually screamed, it was painful and unexpected. He said NOTHING and walked out of the room. At the 3rd injection, my daughter told his assistants, who said they would give me extra numbing medication, not to worry, they would take care of it. When he came in, we told him the 2nd injection was painful and my daughter stated that she would not be able to get me to come back if this one was painful. He started talking, well actually he mumbles. that if that's what I wanted to do, fine. And said, it didn't help to give more medication, it would be the same whether they used one numbing drop. The extra drops are not needed. Fortunately, thanks to his assistants, the 3rd injection was not as painful as the 2nd. I am not uneducated, I have been a RN for over 50 years and I have worked for those 50+ years. Including one year in an ophthalmology clinic in a teaching hospital. I've worked with good doctors, bad doctors and indifferent doctors. I knew from the 1st visit there was a lot of room for improvement in his bedside manner. But I also know that often the doctors with a poor bedside manner, may be excellent in their profession. Dr. Cole may be excellent as a retina specialist, but he will not be my retina specialist. I want someone that listens to me, the patient, without getting their "feelings hurt". I want someone that will explain to me what they are doing, why they are doing it and what I can expect. Please don't feel like you need to continue to see a doctor that does not care about you, your issues and works to find a solution. There is more than one retina specialist in Knoxvillle.

While the care provided by the doctors at CCTH is great, their billing service is an absolute…read morewreck. Months after I had paid my bill in full, they sent me a bill for another $750. When asked for an explanation for this, they refuse to communicate. They have also made other billing errors which took several calls to resolve. Because of this, I will be looking for a different eye doctor.

As a first-time patient to this optometrist, I wasn't quite sure what to expect--but I was…read moreincredibly impressed from the moment I walked in. The eyeglass showroom is absolutely stunning, offering a wide variety of shapes, colors, and styles, including an impressive selection of designer frames and sunglasses. The staff were warm, welcoming, and worked together seamlessly like a well-coordinated team. Dr. Fry was not only professional and knowledgeable but also genuinely friendly and attentive. He took the time to answer all of my questions thoroughly and never made me feel rushed or like he was in a hurry to move on to the next patient. I was especially pleased to learn that Dr. Fry is capable of performing nearly all of the services an ophthalmologist can--aside from surgery--which gave me great confidence in the level of care I was receiving. The entire office was spotless, modern, and equipped with the latest technology, all of which appeared to be in excellent condition. I will absolutely be recommending Premier Eye Care and Dr. Fry to anyone in search of an exceptional optometrist!

Everyone is super friendly at Premier Eyecare, they make you feel at ease and don't pressure…read moreupsells to much like other places. It's clean and bright and they have a great selection of glasses and contacts. This will be my family's go-to place now for eye-care!