Unprofessional and not genuine employees. Sarah Or Ashley I'm guessing who is the optometrist or…read morecoordinator didn't even bother to come in and explain the process after finding out I had a baby last month. Which meant my vision had changed. They advised me to go to my own optometrist and get a exam. She sent in her front desk associate to explain the process and she handed me a folder, when I came out Ashley was just sitting up front on her phone with her cowboy boots looking cute. No wonder you have no customers.

Dr. Colby Stewart is the coolest and most easygoing doctor I have met. The procedure went…read moreflawlessly (as of 2 weeks after). Dr Stewart and his staff made me feel comfortable throughout my time at the clinic while also explaining clearly what to expect, and now I have better than 20/20 vision. I'm a student here in knoxville, 25, my eyes were -4ish. I found Tennessee lasik through researching different facilities for the most experienced doctor. It's my eyesight so I obviously wanted the best. I thought about making a trip to Nashville but after seeing the cost difference, and how they have the same top of the line equipment here in knox, as well as the amount of experience of Dr Stewart, I decided on Tennessee Lasik for the procedure. I would recommend Dr. Colby Stewart to everyone, but especially anyone who might be scared of having lasik done. The lasik procedure seems scary when researching but the staff truly did a great job. I have never had such a wonderful experience at any medical facility before now.

Dr. Best lives up to her name. What a patient, prompt, and caring doc. In Ohio, our son was…read moreterrified of going to the eye doctor, as they didn't explain things well and were impatient with him re: immense fear of eye dilation. Here, they provide an option of having a photo taken of eyes instead of dilation (at an extra cost). This was a welcomed alternative and saved us all a lot of time and tears, too. As someone who has never worn glasses, Dr. Best explained to me what she was doing and why, and answered any questions I had without a lot of medical jargon that would make me scratch my head in confusion. After the eye photos, she even had my son come over to look at the pics and ask her questions. He thought that was super cool. He (shockingly) told me as we left, "That was pretty fun, Mommy!" Whatttt?! We were seen very quickly and the appointment only lasted about 30 minutes, including picking out and purchasing new frames. Speaking of, there was a pretty big selection of youth frames, which was refreshing. They were all fairly affordable (most under $150) and ended up being fully covered by our insurance. Thrilled to have found this office, with high-tech exams, and highly empathetic staff.

I have been to several eye care facilities in multiple states (PA, AZ, OH, and TN) and this was by…read morefar the best experience I've ever had. The staff were cordial and helpful and Dr. Best was very friendly, prompt, and informative. This facility also gets extra points for its COVID-19 precautions. This facility lives up to its name. Highly recommend.

I took my mom here for eyes exam. The nurse wasn't nice. She seems to be rushing, I have to told…read moreher to slow down. Because my mom is old and slow. And I am not professional translators. She had vascular Alzheimer's. Well, Maybe she had a bad day that I can understand. But she needs to be nice to elderly.

My regular ophthalmologist was not available when I called on Nov. 13, 25. I was able to see…read moreanother very nice doctor that day. Perhaps I expected too much, but four days later, I had not had much relief at all. I called today about seeing either my regular ophthalmologist or the one that had helped me last week.That was around 11:00. At 3:00, I called again and was told the doctor had not replied to the desk. Then i called before 5:00-closed. I am part of a family of long line of physicians in town and they would not ever leave without at least responding to a patients' call by phone I don't understand I could not recommend them. Judy Overholt Wheeler

Deceptive billing practices. Saw a doctor I always see and who was in the network. However…read moreWoolfson took over the practice. They took my insurance card at the visit and when I saw my insurance was denying the claim I called them and they told me don't worry that they were working on getting into the network. However the doctor I saw was in the network but billing went out as Woolfson so they billed me. What a scam.

This is definitely a "special" place for a PRK or LASIK surgery in 21st century. You won't see the…read moredoctors and laser machines here for laser surgery in normal days. They (doctors and machines) are all on the truck and traveling around in southeast USA. There are only a few empty rooms which David Smith share with them for "your surgery". Those rooms are only filled with equipment on the so-called surgery day. Before the surgery, you can see Woolfson once, he would give you a very brief examination and then tell you if you are suitable for PRK or LASIK (only these two). (their staff even doesn't know the new techniques which have been developed so far).(In other places, where the doctors are stationed in the city, they would give you more examinations before the surgery). Then on the surgery day, you would see him one more time. After that, you are left with David Smith. David Smith is just a ordinary doctor with a very limited knowledge on laser surgeries in Knoxville. This means if you have a problem, it is extremely difficult to see Woolfson. You would have many useless conversation with David Smith. (David Smith even said the lotemax would mess up your visions if you use it more than one month....) I told David Smith I need to see Woolfson from July of 2018, you know what? I was finally able to see him in December of 2018 after I asked them for refund. If not, I would not be able to see him forever...Woolfson is not visible after your surgery. They are traveling with the laser machine, such delicate machines are moving from time to time on their truck. If you have a problem after the surgery, Amy would not be as kind as the first time. Can you imagine that for my surgery here, even nobody told me to watch the red spot before the procedure....?????????? In the middle of the surgery, Jonathan stopped the laser and told me to focus on the red spot.....This is really ridiculous!! For him, it is just a surgery case using their cheap laser, for us, it is the entire life.... Can you imagine that after my second correction, I asked Woolfson if the thickness of my cornea is safe, he just said HOPE SO... David Smith is a good person but definitely not a good doctor on laser surgery. Jonathan Woolfson is kinda a good doctor but not a good person, he is rude and extremely difficult to meet again after your surgery. They are doctors and equipment on-the-wheel. Don't come to this place! See that truck?

Dr Smith has cared for me for many years. Always professional. Excellent prescriptions for glasses…read moreand contact lenses.

This is definitely a "special" place for a PRK or LASIK surgery in 21st century. You won't see the…read moredoctors and laser machines here for laser surgery in normal days. They (doctors and machines) are all on the truck and traveling around in southeast USA. There are only a few empty rooms which David Smith share with them for "your surgery". Those rooms are only filled with equipment on the so-called surgery day. Before the surgery, you can see Woolfson once, he would give you a very brief examination and then tell you if you are suitable for PRK or LASIK (only these two). (their staff even doesn't know the new techniques which have been developed so far).(In other places, where the doctors are stationed in the city, they would give you more examinations before the surgery). Then on the surgery day, you would see him one more time. After that, you are left with David Smith. David Smith is just a ordinary doctor with a very limited knowledge on laser surgeries in Knoxville. This means if you have a problem, it is extremely difficult to see Woolfson. You would have many useless conversation with David Smith. (David Smith even said the lotemax would mess up your visions if you use it more than one month....) I told David Smith I need to see Woolfson from July of 2018, you know what? I was finally able to see him in December of 2018 after I asked them for refund. If not, I would not be able to see him forever...Woolfson is not visible after your surgery. They are traveling with the laser machine, such delicate machines are moving from time to time on their truck. If you have a problem after the surgery, Amy would not be as kind as the first time. Can you imagine that for my surgery here, even nobody told me to watch the red spot before the procedure....?????????? In the middle of the surgery, Jonathan stopped the laser and told me to focus on the red spot.....This is really ridiculous!! For him, it is just a surgery case using their cheap laser, for us, it is the entire life.... Can you imagine that after my second correction, I asked Woolfson if the thickness of my cornea is safe, he just said HOPE SO... David Smith is a good person but definitely not a good doctor on laser surgery. Jonathan Woolfson is kinda a good doctor but not a good person, he is rude and extremely difficult to meet again after your surgery. They are doctors and equipment on-the-wheel. Don't come to this place! See that truck?

Dr. Schuler changed my life and, more accurately, gave me my life back through a two-year and…read morefour-surgery created by shingles inside my right eye. His knowledge and caring were always evident by his time and effort. Typically this is a blinding situation. By the guidance of Dr. Schuler, my sight with glasses is 20/40 to 20/50, and my eye has been stable for years. You would be lucky to have him help you... Doug Soltis

I experienced vision changes and was referred to Dr Shuler for surgery. What I had was a detached…read moreretina. After surgery I had better vision in that eye than in the other! The surgery went very well. The care before, during and after with the follow-ups have been the best "customer service" and show their concern for your well being. I recommend Dr Shuler and his staff.

The staff was extremely friendly. However, what they fail to mention to you when making…read moreappointment is that there is a hidden charge of $39 dollars to perform Retinal Imaging OCT. They stated this is required so they don't have to dilate and if I didn't want to pay the $40, I could go somewhere else. Not to give the consumer a choice between dilation and this advanced poor business. Had I not driven 30 miles to make this appointment, I would have taken their suggestion and gone somewhere else that didn't require hidden charges.

Despite this office being a medical office, they expect you to run through your pre-screening and…read moreexam under 20 or so minutes. Everything is just so rushed. I expect to be seen and heard at any medical office, but they disregarded me as just someone to make a monthly quota. I expected more and my time there was just so disappointing. I know I won't be coming back. Save your time, energy, and money, and simply go somewhere else...

I've been a patient for several years and have had to wait 30 minutes or more for every scheduled…read moreappointment. Once I walked out after waiting for 45 minutes. My most recent appointment I was there for an hour and forty five minutes and saw the doctor for only ten minutes. The rest of the time I was waiting in one of two waiting areas. They can do better.

Dr Glutt was amazing. He did such a super job on my eye lid !! So thankful I did this. Now I am…read more70 ! My eyes look great. I did it a year ago. GOD BLESS DR GLUTT! Thank you abundantly!!

Fantastic Staff. They make you feel welcomed and go out of the way to provide service. I will be…read morea repeat patient/customer.

Wouldn't let me return my prescription glasses within a week of ordering them. Didn't have cleaning…read moresolution that day either. Never called me to let me know they had restocked cleaning solution and it's been three months.