1. Southeastern Retina Associates

    1. Southeastern Retina Associates

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    Knoxville, TN

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    Southeastern Retina Associates

    4.2 (5 reviews)
    Open 8:00 am - 5:00 pm

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    Baptist Eye Surgeons

    Baptist Eye Surgeons

    3.3(20 reviews)
    6.6 mi

    I had an appointment here on Tuesday, March 25th at 2:00 PM, scheduled through the Veterans…read moreAdministration. I arrived 20 minutes early as instructed. The woman who greeted me at the door was wonderful; genuinely the only bright spot of the entire visit. From there, everything went downhill. I was directed to a waiting room and sat there well past my appointment time. When staff finally called me in, they got my name wrong, and actually brought in another patient by mistake using my name.The PA ran me through a full eye exam, which was unnecessary, as I had already completed one just a few months prior and I was not here for glasses. That information is in my chart. A simple but telling error. Once in the exam room, I waited over an hour before the doctor arrived. I actually got up to leave. Only then did things start moving. When the doctor finally came in, he spent about 10 minutes with me. He outlined his available surgery dates the first or last week of June and then mentioned he'd be on vacation for the rest of July. He also made an offhand comment that I found unprofessional: he said it didn't matter what they charged because the visit would be free to me (the VA is paying for it). That kind of remark has no place in a patient consultation. I was then sent to the scheduler. After waiting another 25 minutes, I was taken to her desk where she never once made eye contact with me during the entire interaction. I told her the first week of June was the only time that worked for me. She told me those dates weren't available and that the earliest she could schedule me was July. That contradicted exactly what the doctor had just told me. I left without an appointment. Between the chronic wait times, repeated name errors, redundant testing, contradictory scheduling, and a complete lack of basic patient engagement, this was one of the most frustrating medical experiences I've had. I would not recommend this practice to anyone and as a veteran relying on the VA for care, that's especially disappointing.

    Disappointed today. Was told that they had received a current Authorization from VA. Then Carter,…read morewho was not friendly at all, insisted I must sign an authorization for them to bill me $45 for Refraction procedure, which is necessary or they won't provide an eyeglass prescription. I told him the VA authorized it, then he (as well as front desk personnel) stated that the VA usually does not pay it. I am 100% Disabled Combat Veteran and the VA provides for all my healthcare needs. Then the front desks personnel stated I could always forward their bill to the VA. NOTE: The VA does not pay for anything that was not preauthorized. As I have already had three surgeries on my left eye and received eyeglass prescriptions the past two years through VA authorization to Baptist Eye Surgeons, I asked to speak with the Doctor. After all, I had an appointment to see him. Carter replied, "No, he is busy". To top off the complete waste of time, I asked for a copy of the VA authorization. What they provided me was an authorization that expired in 2023. My Service Animal and I left before the extremely frustrating scenario got the best of me.

    Southeastern Retina Associates

    Southeastern Retina Associates

    4.0(2 reviews)
    6.1 mi

    Not quite sure how I should rate this facility as I have mixed feelings and have visited only once…read more My optometrist arranged an appointment for me the day after I'd been to his office. So the new appointment came quickly. The Southeastern office folks had me fill in about 10 pages of medical information including a page, requiring my signature, that warned me of collection services if I failed to pay a bill. Not long after I'd completed the paperwork, a technician summoned me and took pictures of my eyes, the same ones my optometrist had taken the day before. Then I returned to the waiting room where I sat for probably another 20+ minutes. Finally I was called into another small, dark office where another young technician reviewed my 10 pages of paperwork and asked another myriad of questions. She administered a couple more sight tests and drops to dilate my eyes and more to numb my eyes while she performed a pressure check, similar to the one experienced before at the optometrist's office. Afterwards, she ushered me to a room for more eye pictures and then to "the back waiting room." After sitting another 15 minutes in the back room, the photo technician called me again for more photos and an injection that added dye to the next set of pictures. Returning to the back room, I waited another 15 minutes before being ushered into Dr. Barb's room where I again I waited another 15 minutes for the doctor to enter. He introduced himself and shook my hand and informed me of my diagnosis and treatment that's expected to begin next week -- all depending on insurance approval. Not at any time did I see results of the pictures taken nor what exactly was happening with my vision. He informed me that without treatment, I would eventually lose sight in one eye. He shook my hand and bid me adieu. When I return next week, insurance pending, I will ask to see results of the tests I underwent. All in all, the appointment took 2 hours and 45 minutes. The woman at the checkout station said the second appointment shouldn't take as long as my initial appointment, yet she couldn't promise it wouldn't be. The whole experience was rather sterile, more like an assembly line than a caring practice. We shall see, and I am hoping for the best.

    Had a retinal tear and they saved my eyesight! They are a group of quality doctors. I highly…read morerecommend.

    Southeastern Retina Associates - retinaspecialists - Updated July 2026

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