Customer service needs improvement. I walked into my credit union and no customers were at customer…read moreservice. I told the lady manning the counter that I had questions about a CD that they were offering. Then a man walked in beside me and she began helping him and just left me standing there. No they don't deserve one star as others have said before me. I thought it was rude the way I was treating. I have been a member since they were ATT credit union.

Stay away from Truliant…read more If I could give Zero starts I would. My father, a Truliant member, passed away, and we needed to close his account. After three months of emails, calls, and scanning all required probate information, the final test was to ask my mother questions about account activity in an account to which she had no access. After being unable to answer the questions, they forced me to drive my 80-year-old mother two hours to the closest branch to show the same information and close the account. Lisa, our final phone representative, was rude and uncaring. This lack of support after the death of a loved one placed my family in a horrible situation to endure.

We needed to deal with banking issues after the death of a family member. This branch, especially…read moreJared Goldsborough, was helpful, kind, and provided all of the information we needed. Our experiences with other branches of Wells Fargo has been varied, but Jared, Charles Mayfield, and the rest of the team stood out for their willingness to answer questions and accomplish what needed to be done.

This particular branch, and the folks who work there are terrific. I've received only the best…read moreservice and advise while doing business at the branch. I have other accounts at other financial institutions and, by comparison, visiting this branch is always a positive and pleasant experience.

Free checking account without charging you for it. HELL YEAH, I'm a fan of this bank. Plus the…read moretellers are super nice and helpful. Skip BofA and Wells Fargo and open you an account and save money. Big banks suck, in my opinion. Give your banking business to a hometown local bank instead.

Every time I come to this bank I am always greeted by your wonderful employee Ms. Lynne M. She…read morealways show excellent customer with a smile that warms your heart. I couldn't ask for a better bank. Thank You :)

I broke up with PNC yesterday at this location. While the staff here is great - my feedback on non…read morecompetitive rates has fell on flat ears. I have been a customer for 20 years but that is now over. Final straw. I have perfect credit, minimal debt and was already shopping rates on a new car. PNC offered close to 9%, Allegacy 6% and Truist 4%. I have done similar with other credit needs and PNC is never even close. I suggest you shop around. Oh, and they closed all of the PNC locations here besides this one. I'm from Pittsburgh - that's why I had PNC. High rates are only good for them. High rates do nothing for customers. High rates take advantage of your lack of willingness to shop around when borrowing money. I closed all of my accounts and moved on.

You would be better served taking your money to a different bank or even shoving it under your…read moremattress before stepping foot into this place. I opened a new account months ago with all of the qualifications to receive a cash bonus they were advertising, and followed up diligently to ensure I received it, which never happened. It took weeks of follow-up phone calls and sitting around the drab lobby of this place to finally be told they weren't crediting me any money. I was left with no recourse, just that the decision had been made and there was nothing anyone at meek little PNC of Winston-Salem could do about it. That incident was enough to make me take my money and run, but while I'm at it, their online banking system is also the worst, and I mean the worst of the five different online portals I've used to look at my finances. Slow to load and set up in a calendar system...yes, a calendar system. Maybe the people of PNC need to consult a calender to know how much money they have, but that's completely counter intuitive to anyone with a working brain. Oh and they don't deal with pesky nomenclature like "Checking" and "Savings," as used by the entire financial system for decades. Instead I had a "Virtual Wallet," and three different places I had to check for my balance to know where my account stood. This is the sad attempt at PNC Marketing to be edgy and cool, and as a marketer myself it's embarrassing. I don't need a virtual wallet or a piggy bank gif when I'm checking my balance. I just want to see, ya know, my balance. So I am happily taking my money over to Wells Fargo. The branch on West Fourth St. especially is full of friendly faces and I actually enjoy spending time there, knowing my business is appreciated.

i have a house loan, cd's and piedmont federal is a greedy bank…read more i can't wait till i can take my cd out

We as a family have banked at this bank for over a half a century, and they are a trusted…read moreestablishment in the community. The only issue I had with them was over a year ago almost we did some business and they called my husband at home to ask him. What kind of work do I do because they didn't know me they've always seen my Husband and I felt that was a very disrespectful act after we completed lots of paperwork there to handle a business transaction. I felt that they could contacted me if it made a difference, which it did not make a difference for them knowing what kind of work I do. I felt racially profiled. They've even called my husband to verify a check he a given to me to cash to assure that he had given me a check and I wasn't stealing from my husband I don't know if that was security reasons or what... So I'm watching them as well....

Great bank and they have no issues lending money. (with good credit) The staff is very friendly,…read moreunlike some other banks I've used. They also help with any questions without an attitude and make sure you are pleased. The negative reviews should be settled before making comments first. We have never had any issues with the 2 branches we go to.

Since my post they have rectified the issue and refunded my money which they should have done in…read morethe first place when I contacted them. Thank You.

Truist on Reynolda Rd. I've been to this location three…read moretimes since my lovely location on Robinhood Rd and Peacehaven closed. Each time, the experience has been less than great, honestly not even good. On the first visit, the branch was pretty empty, with/ no one in the teller line. I asked to do a wire transfer and was told by the man at the teller window that no one could assist me then and that I would need to wait on the branch manager, who was assisting another customer. I asked again to clarify that the only person in the entire branch able to do a wire transfer is the branch manager. I was told yes, and the gentleman asked for my account information. I provided my corporate account with a substantial amount of funds, and within minutes, the same gentleman who said no one but the branch manager was available made himself available and completed the wire transfer. Wow, a miracle, right? On the next visit, I asked to use the restroom, and the same gentleman told me they didn't have one. I asked for clarification that there was no restroom for customer use, just in case they thought I was someone off the street. He said no. I had to the. Go next door to Dunkin Donuts, use the restroom, and decide if I wanted to return to that branch. Not only did I NOT return, I was exploring other financial institutions to bank with. Unfortunately, because of poor customer service, Truist will loose a few million. For some reason, I don't think they care. I've tried a few other branches, and maybe my expectations are too high. I doubt it. I went to Truliant, and the customer service was terrific. They even let me use their restroom. The branch on Robinhood was so much better. The people seemed to care about the customer genuinely. The drive-thru staff (Mike) was terrific. When I patronize an establishment, I expect to be treated kindly and respected. I am currently seeking another financial institution that at least

When we go to First Citizens, they always greet me with a smile and a pleasant greeting. When I go…read moreto the SECU, they act they are doing me a favor by providing help in the transaction. Indifferent could be another term to use. Would it be too much to expect to have a smile when I approach the teller's window? You don't have to greet me, but a smile will go a l o n g ways to make MEMBERS feel welcome.

I'm writing this review because I feel that the only other review posted does not really reflect my…read moreexperience with this credit union. I don't ever recall being treated rudely at this branch, and have had a pretty good experience banking with the SECU in general. You get a much higher interest rate on savings here compared to the regional banks and/or the national banks. So, if you are using yelp to shop for a bank or credit union, I do think that this one is good to consider.