I had my account set up for autopay. They changed their website without warning and cancelled the…read moreautopay on their own. When my payment was late, I was hit with a late charge and told that they aren't responsible for their own website issues.

I have been a member of Allegacy since I was 12, I'm 35 now. I have three separate accounts with…read morethem. Lately I've noticed that their customer service is awful. It is almost impossible to get an actual human on the phone, and the robot assistant is awful. Trying to buy a car today I was told I wouldn't be able to spend more than $3000 from my checking account. When I requested to increase that pay limit they told me I couldn't do that through the app and that a supervisor would have to call me back and it would take up to 30mins. 4 hours later, I finally received that call back. Mind you this was after I drove an hour to the dealership and sat with them for 3 hours and had left because I could not get anyone at Allegacy to answer my calls. Seriously looking into moving to a new financial institute.

I'm typically not a big bank person. I like credit unions and smaller regional banks. But the…read moreservice I get at this branch of Wells Fargo is excellent. The tellers are friendly and quick. They aren't open on Saturday but there is a convenient branch about 3 miles away that is.

We needed to deal with banking issues after the death of a family member. This branch, especially…read moreJared Goldsborough, was helpful, kind, and provided all of the information we needed. Our experiences with other branches of Wells Fargo has been varied, but Jared, Charles Mayfield, and the rest of the team stood out for their willingness to answer questions and accomplish what needed to be done.

This bank has difficulty remembering that without their customers they would not be in business…read more We have been with this bank for 25 years and through the years we have watched amazing managers and staff leave and be replaced by some very rude and arrogant people. They do not respect privacy by leaving office doors open allowing everyone to hear other customers business. We went to deposit a large closing check drawn on Truist into our account and withdraw funds. The response was, what are you going to use the money for, with a jack o lantern smirk. When we told him what we use the money for was none of his business, it put a bigger smirk on his face. He went into a big speech as to why they do it. Finally, I told him I have stage 4 cancer and if I wanted to give it all away it was none of their business. I was then told it would take 2 weeks to clear and 3 weeks to be able to draw from. When we told him it was unexceptable he said we would have better luck at Truist with a smirk. I asked him if he thought this was funny. Jason of the Oak Ridge office snickered. At that point, we decided to leave the arrogance and insulting abuse. We went to Truist, who treated us with the utmost respect. Our funds will be available in 2weeks. In conclusion, the Bank of Oak Ridge is a very small fish appearing to struggle in today's world. We have decided to move to a national bank.

I have been with bank of oak ridge more than twenty years. I have always received Great friendly…read moreservice. Jason Miller was very helpful today when he helped me resolve a possible identity theft because someone had out there had gotten my SS#.

The Wells Fargo in Clemmons REFUSED to accept my CASH payment stating I HAD to give them my drivers…read morelicense; that just having the credit card I was paying off wasn't enough!!

This branch has great staff, fast service, and a pleasant experience all around. I have never had…read moreone negative experience, in person or virtually, with any of the workers, regardless of what time of day it was or the volume of members they may be handling. I'm not sure what kind of training the workers undergo, but kudos to the organization for creating a culture of empathic, customer-minded employees who represent the mission well!

Piedmont Federal charges an "Inactivity Fee" each month if you do not continue making monthly…read moretransactions! Ridiculous.

After years of ridiculous policies and fees from large banks I decided to try a local bank. It has…read morebeen so incredibly refreshing to work with Great State Bank. Every person working at this bank is incredibly friendly and helpful. If I ever have any questions I know they will be answered immediately and with a smile. Not to mention their willingness to work with me as opposed to the policy of other banks of nothing they can do. I have persuaded numerous people to make the move to Great State Bank and they all are happy with that choice.

Definitely worse than any bank around!Wife and I and family been banking here for over 20 yrs! Fell…read moreon hard times becais of an accident we needed to apply for used car loan! We have direct deposite weekl and no-weekly ! Auto draft of car payments and loans! They denied ! And no; i don't have perfect credit and that' not why I'm giving them a 1 star! They are also liars! At least tell the truth! Don't say we are here to help when you're not! Don't say we value our customers when you don't! There's no shame in actul saying everyon is just a number. As with most banks; We all are nothing but a number, what you make, what you deposit, what you withdraw! It's all a number, and if your numbers don't add up or ain't what pops up by some computer, then you're a negative number! At leadt be honest!

A waste of time if you need something notarized go to a real bank, the woman who called herself a…read morenotary didn't fill out the form correctly so I had to obtain another form and go to a different location where the woman on the phone lied and said they could notarize it and once I arrive the idiot was like oh our trust department said I couldn't. Like don't waste my time either you know what your doing or you don't, either you can notarize the form or not, But Don't Waste My Time! With your incompetence! I went to a REAL bank where I was able to have my paperwork reviewed and notarized. Now I'm opening a second account because I'm always impressed when people know what the hell they're versus those who just pretend to.