The Wells Fargo in Clemmons REFUSED to accept my CASH payment stating I HAD to give them my drivers…read morelicense; that just having the credit card I was paying off wasn't enough!!

This branch has great staff, fast service, and a pleasant experience all around. I have never had…read moreone negative experience, in person or virtually, with any of the workers, regardless of what time of day it was or the volume of members they may be handling. I'm not sure what kind of training the workers undergo, but kudos to the organization for creating a culture of empathic, customer-minded employees who represent the mission well!

I had made an appointment for 11am 2-18. When I showed up I was told it was for Wednesday the 19th…read more The branch manager Thurmond went out of his way since everyone was booked for Tuesday the 18th. Long story short I completed my business with another banker and got in and out within 1 hour. I have been banking with Wells Fargo since 2009 in Phoenix, AZ, Palm Springs, CA and now Clemmons, NC.

This Wells Fargo branch went above and beyond to help me resolve a very difficult and frustrating…read morefinancial situation that was not their fault in any way. I especially want to give kudos to Gonzalo, who was my first point of contact, and helped calm me down initially with his assurances that they could handle the situation and that my money would be credited. After Gonzalo got the situation under control, he passed me off to their branch manager, Matthew. Matthew was diligent in following up with all the parties we needed to in order to get notarized signatures, authorizations, and just generally get all the information together. In the end, my situation got resolved to my satisfaction, and a huge credit for that lies with this Clemmons, NC Wells Fargo branch. I also want to add that all Wells Fargo branches are adhering to very strict COVID-19 protocols. Only people who absolutely must speak to a banker are allowed inside, and only wearing proper face coverings. Thank you all for your work!

Dialing the bank to talk to a representative is extremely dissatisfying and not helpful at all. The…read moreoption to speak to representative is not even an option. I spent 20 minutes trying to operate the automated system to no avail. They just kept circling back to the automated system when asking for a representative. This is just THE WORST for people like me who work 40 hours a week during the same hours of operation as the bank.

I love the Allegacy FCU in Clemmons. They are so quick to respond and get me the information I…read moreneed when I need it. The loan personnel are phenomenal! I needed a car loan immediately, after searching for a car since February. Samantha had me ready with a check within hours and we picked up our car the next day! I've been with this branch since they opened and hope they're around forever

Whatever you do stay away from this bank. I have been banking with them for 12 years. Someone got…read moremy debit card information & charged almost $5, 000.in fraudulent charges. The bank refuses to reimburse me, even with a police report.

From the owner: At First Citizens, building relationships with customers is at the center of all we do. We…read moreunderstand there is a right way and a wrong way to do business, and we choose the right way. If you're looking for a bank that cares about you, your goals and your future, come grow with us. Visit us at our Clemmons, NC branch or find us online.

This particular branch, and the folks who work there are terrific. I've received only the best…read moreservice and advise while doing business at the branch. I have other accounts at other financial institutions and, by comparison, visiting this branch is always a positive and pleasant experience.

Free checking account without charging you for it. HELL YEAH, I'm a fan of this bank. Plus the…read moretellers are super nice and helpful. Skip BofA and Wells Fargo and open you an account and save money. Big banks suck, in my opinion. Give your banking business to a hometown local bank instead.

We needed to deal with banking issues after the death of a family member. This branch, especially…read moreJared Goldsborough, was helpful, kind, and provided all of the information we needed. Our experiences with other branches of Wells Fargo has been varied, but Jared, Charles Mayfield, and the rest of the team stood out for their willingness to answer questions and accomplish what needed to be done.

I recently went to this location to cash a check my dad wrote to me directly. He wanted to get…read morecash out, but is disabled and not able to get out and go to the bank in person, especially in the rain. I didn't recognize the 2 men in there, even though I go there frequently. I put the check and my valid drivers license in the drawer and he took it and disappeared for maybe 5 minutes. He comes back asking for another type of identification. I take my credit card out and put it against the window so he can clearly see it. That should be acceptable. No. He requested me park and come inside. It's 40 degrees outside and pouring down rain, but okay. I handed him my credit card that I already showed him, but he wanted an additional form of ID. Why? This seemed bizarre to me. I gave him my Costco card which has my name and picture on it. No. That wasn't good enough. I expressed my frustration and explained why. The other man came up to the counter and asked "what my problem is". Just. No. They were both fairly large intimidating not-American looking men and I felt like they were trying to intimidate me. I just wanted them to cash the check and be done. I reluctantly gave them my check card, which is with another bank. They both disappeared to the back with the check, my license, 2 different cards and Costco card. It took them literally 10 minutes or more to return. What took them so long? I have no idea. This is not the usual way things go there. Usually it's fairly simple. I feel angry and intimidated and questioning their motives with this transaction. I'm wondering what happened to the other 3 people who work there. This is going to happen to someone else who may not be so intimidated and may cause an altercation. I wouldn't be surprised whatsoever. They don't belong in a bank type of business whatsoever.

This isn't my bank, but I stopped in here to complete a private car sale transaction since the…read moreother party banks here. The teller, who is a notary public, greeted them by name and walked us through the process of a title transfer. They notorized the title and sent us on our way with a warm smile. If we lived in Midway, I would definitely use this branch.

I'm pretty sure I'm spelling her name wrong. Ms. Addy was…read moreextremely helpful and non judgmental. I had issue by prejudice at the Stratford location. See details at the Stratford review. I explained everything to Addy and she followed through with the exact training and knowledge she received from whomever trained her properly. She knows her job and was exceptional and kind. Anyone can cash a check but very few people can make a visit pleasant. The Stratford Review Absolutely horrible and unknowledgeable employees in the Drive-Thru. I was aware that there was a $10 fee to cash my paycheck from my employer at Hawks Florist, because I'm not a member.. that wasn't the issue we had. I have been cashing checks since February from the same employer. However the woman in the Drive-Thru all well knowing it was a business account, preceded to call my now disgruntled ex employer.. she then came back and said she couldn't cash it, it was over the maximum.. #1.. if you were trained properly you would have looked at the check and have made that decision when first receiving it. However the maximum for all first national Banks between Charlotte, Greensboro and Winston-Salem verified there is a $800 maximum. My check was $454. The woman then said 'do you not have a bank you can do this with"... I knew that she was being prejudiced after calling my previous employer and my previous employer trying to make my life a little more difficult. That the woman in the Drive-Thru made up a lie hoping that I would not follow through with verification. I ended up cashing out my check with the very friendly people at the Arcadia branch. I then called the Stratford branch manager and gave her all the information over the phone where she verified it was a business check. I explained to her that we told the woman in the Drive-Thru it is a business check and it was clearly stated on the check the name of the business. She also called the business to verify.. The branch manager Stacy Waldrup (SP) then place me on a hold for a brief moment. When she returned instead of apologizing for the lack of knowledge or prejudice that was bestowed upon me in the Drive-Thru from the drive-thru employee, she proceeded to do damage control and made an excuse that the woman in the Drive-Thru had no idea it was a business account...... The entire branch is not a great experience from the drive-thru all the way up to the branch manager. I will definitely be placing this review on Yelp as well and letting everyone else know not to come to this branch.. the two stars precedes itself very well.