Suckered my mother into buying a pair of glasses after telling her that they were covered by her…read moreinsurance - well, they ended up not being covered. So she got stuck with a $600 bill. When she tried to make sense of what happened and how to resolve it, she was promised on five separate occasions that a supervisor would call her back about it. Not a single person ever called her back, all the while they kept insisting the issue was "under review." What they DID do, however, was send the bill to collections, giving my mother's credit a completely undeserved black eye. She never received a single final notice beforehand. I've been going to this location my entire life, and I'll never set foot in here again - and every single person I know in this town is going to hear about this.

What a great place to receive care and find a group of individuals that actually love their job and…read morelove helping others. Having went other places before this experience was beyond exceptional. We will never go anywhere else. Highly recommend

I DO ; NOT RECOMMEND Crossoaks Family Dentistry. Although I like the friendliness of the Dentist,…read moremy experience with this office has been subpar and downright traumatizing!! To explain: I set an appointment because of a toothache. Crossoaks Dentist did imaging and found nothing wrong with my afflicted tooth. I returned for a filling on a different tooth and still complained of tooth pain. At that time the dentist said she could see a crack forming in the problem tooth. She referred me to a the Root Canal Specialist in Grand Rapids. I had a root canal done at the Root canal specialist with an Endodontist in Grand Rapids. The Root canal made the tooth worse! It was so painful!! I had to beg for a thing besides Tylenol and Advil together alleviate the pain and was put on a steroid. I was in pain because by this point, the tooth split in half down through the root. I called the Crossoaks dentist and came in for an emergency dental appointment. During the emergency appointment, dentist ended up extracting the tooth. She said I could get a temporary "flipper" tooth while I undergo the process of pursuing an implant. The flipper tooth charge was quoted at $350, in alignment with my dental insurance benefits per the dentist. So I went to the dentist today to get my temporary flipper tooth and was told the charge would be $750!! What happened to the $350 quote I have on paper? Why is there such a discrepancy in the price for the temporary flipper tooth? Nobody could explain to me why there is now a $400 upcharge!! This is a surprise bill! Surprise bills are illegal! Furthermore, upon my checkout, the receptionist said I owe a balance of $200. The heck I dont! I know this because my EOB statement from my dental insurance reflects a balance of only $147! This place operates like a circus!! Therefore, I absolutely do not recommend this dental practice on the grounds of bait and switch pricing and deceptive processes, procedures and practices. I am deeply disappointed I need a tooth I am a professional and I hate showing up to meetings while missing this important tooth! I must have a tooth like yesterday! I require an honest dentist and practice. One thst does not mislead their clients or try to take advantage of them when they are vulnerable and in need of dental work. If you are considering Crossoaks Family Dentistry in Plainwell on M-89, I strongly advise the reader to consider other dental practices. Thank you.

Went to Plainwell today and the guy at the door insisted on my husband wearing his face diaper over…read moreboth his mouth and nose. He cannot breathe with this over his nose and we go everywhere with just our mouths covered as do most people. He was insistent and I wish we had walked out. The females in the office were much more pleasant. He needed to be a bit more lenient and not in your face. This is a first for us. Looks like we will be looking for another eye glass office and we've been customers for 14 years.

Shopping for a new pair of glasses can be stressful if you are looking for high quality and stylish…read moreframes. As an adult who has worn glasses since 6th grade, I am happy to have discovered Dobbs. Sure, you can buy a pair at the mall and risk looking like an advertisement board for brands not known to make the highest quality eye-ware. But, is that the image you want to project? Dobbs has a frame for you whether you are going for a classic, trendy, nerdy, retro, naughty librarian, or a wholesome look. This family owned business offers service and eye exams of high quality as well. Dobbs would not look or feel out of place if it were located on the corner of Oak and Michigan Ave.

What amazing service! The gentleman operating the shop greeted me with the most friendly smile. My…read moresunglasses were repaired in one shake of a lambs tail. High quality eyewear for stylish minded consumers. Will be returning, you should try Dobb's too!