Communication. After they pick your stuff up literally you hear nothing from them. When you call they act like you're the worst person ever. They had my stuff for 5 months with a sub contractor aegis moving and storage and just gas lit and acted like that was a normal time frame. Didn't even tell me or explain that they work with companies outside of them, I found out when they showed up at my apt. I will say all of my items are accounted for. Everything's in good condition. But literally I was on the phone with attorneys when they finally showed up. If ur ok without living with your items for a stupid amount of time I guess use them. read more

Absolutely a nightmare to work with. Horrible customer service with no ownership or accountability. They think that it's hard to research the legalities of that they do? They are legally required to disclose that they are a broker company and I have it IN WRITING from Olivia that they are not a broker. They work with a "sister company" that is a complete and total scam. Bait & switch is an understatement. My agreed upon delivery date was April 13th-15th. Now that it's May 4th, with still no items, I called and was told "they have up to 21 business days to deliver my belongings". Fun fact - that sister company of their doesn't even HAVE my items. They are sitting in a broken down truck in Arizona still. Way to scam people out of their hard earned money! read more

Don't do business with this company, they are crooks. When they showed up we found out they were from a company called We Haul and not Allegiance. When I called Allegiance they advised that they were unable to accommodate the move and subcontracted to We Haul. There was payment information that Allegiance had not provided to We Haul and We Haul wanted cash payment in the amount of $1000. When I contacted Allegiance their customer service representative told me they had refunded $1000 to my credit card which they had not. Over a year later and after filing a complaint with the BBB they still haven't refunded my money. They are nothing but thieves. read more

Don't even call them. Don't start. This isn't "Alliant." As a veteran I've worked with a lot of moving companies - this one doesn't give AF. They'll take your money (a lot of it) simply for setting up services and make promises theyt have no intention of (or ability) to keep. And once paid, even if they incur no costs, that money is locked in and they won't even conisder giving it back and tell you to, effectively, F right off they have better lawyers then you. Here's the thing - they are a broker, despite what they'll tell you. They can (maybe) tell you when they will be able to pick up your goods, but they can't/won't guarantee a drop off date. Your stuff gets there when it gets there. Could be as when you wish/hope/direct - or five weeks later. The first sign of shady - the weird wiring rules. We were in a bind so we dove in using PayPal, hoping PayPal would offer a bit of protection (they didn't). We literally cancelled our order directly after we paid the deposit. No movers were set into motion. No appointments were made. Nothing. The only thing they did that cost money was email me aggressively telling me that they won't give me my money back and that they have the nececssary paperwork to back up them keeping my money (which, admittedly, they did). Luckily, I could reverse wire some of the money, but shouldnt't have been that much of a PITA. This company is run like a grift. AVOID. read more

Horrible experience from start to finish. They added last-minute fees for boxing two TVs--an extra $150--that should have been disclosed when I initially called to inquire about their services. I provided a very detailed and accurate inventory list upfront, yet this charge was never mentioned until moving day. That was the first red flag, and things went downhill fast from there. The move took place on a Monday morning, and delivery from Sarasota, FL to New York was completed by Thursday morning. To be fair, the speed of delivery was the only positive part of this experience. Unfortunately, multiple items were damaged during the move. My executive leather desk chair was damaged, my coffee table and end tables were scratched--ironically, parts of the furniture were wrapped, but the legs were left exposed and got scratched anyway. My desk was also scratched and damaged. On top of that, the movers did not assemble my bed properly, and because of their improper setup, the bed collapsed three weeks later. This resulted in me having to replace an expensive queen-size bed frame entirely. When I reported the damage, the owner, Frank, referred me to a third-party claims company that was completely uncooperative. They repeatedly requested documents I was never provided at delivery, including a delivery inventory form. Eventually, they closed the claim because they refused to accept the bill of lading I did have. Once I informed Frank that the claims company closed the case--and later told him about the bed frame collapsing--he stopped responding entirely to my texts and emails. Thanks, Frank. You absolutely do not stand behind your service. I would strongly recommend looking elsewhere if you value transparency, accountability, and your belongings read more

Allegiance Van Lines - My new trailer was all scratched up - Movers Near Me - Pompano Beach, Florida

See all

YOU WILL REGRET IT. Total bait and switch and promised refunds that never come. FRAUDULENT to the core.

Fraudulent brokers sent AEGIS MOVING AND STORAGE who majorly botched the job. Many things damaged or MISSING. Never got any refunds which they promised. They offered us $75 hush money! read more

The movers handled the furniture carefully. They worked steadily through the move. Some areas felt a little disorganized at times. Everything arrived without damage though. It was an average experience. read more

My first question to them was would this be your own truck & crew. Their answer was yes, they have crews & equipment in the Boston area as it's a common move. Their price of $2K (small apartment move) was in line with other vendors who were brokers and would sub the move to an unknown carrier. I was more secure using this company with their own trucks. The rep also threw into the conversation many times that this was a local Florida based, veteran family owned company who would respect our move more than a national corporation. When the movers arrived they were from a completely different company base in New Jersey. They arrived late at night, outside of the pickup window. The move came out to be less items than quoted as I had disassembled the bed and disposed of the mattress & box spring. The price for this simpler move was suddenly $3,500 over the $2K estimate! They claimed the estimated square footage was low and adding multiple other charges. I called the Allegiance rep and he said the crew was just estimating the load size and the actual price would be much closer to his initial estimate once they got it unloaded at the transfer warehouse. The invoice just came from the 3rd party today with no line items, only the amount due. Called Allegiance again and they asked me for a copy of the line item details and bill of lading. I said they never gave it to me. They said they haven't received it either. Our belongings are now sitting in a warehouse somewhere being held hostage.... I will update this if there is a good resolution read more

The movers worked together and carried items steadily. They wrapped most furniture before loading. A few items needed repositioning during unloading. The process took a bit longer than expected. Overall it was okay. read more

Do not use this company, total scam and crooks! Hired them was told 2000.00 for move..day of im told it would go up by at least 1500.00 for this fee and that fee which wasn't disclosed..I canceled them and wanted my 600.00 deposit back that was paid with paypal( by the way,very smart on their part because PayPal sides with the crooks)and I was told I dont get my money back since I canceled...Never have I heard of such bullshit in my life...then I file a dispute with PayPal to recover my loss and this crooked business lies to PayPal and says they did in fact move me...well I have proof you didn't you thieves...Stay Away from this company or you will be scammed! read more

The team arrived and started working quickly. They handled large furniture pieces carefully. Some smaller boxes were moved a bit slowly. The move finished later than planned. Overall it was acceptable. read more

The service was okay but not memorable. The crew completed the job. Furniture was mostly protected. Unloading felt hurried. Nothing serious was damaged. An average move. read more

This move had small bumps along the way. Arrival time was pushed back once. The movers worked efficiently once there. A box was left in the hallway at the new place. I had to move it myself. Overall, average service. read more

The move was decent but not impressive. The crew arrived within the window, just later than expected. They worked steadily once they got started. A few boxes were packed loosely in the truck. Thankfully nothing broke. It was an average experience overall. read more

The move stayed calm but unstructured. The team worked at a relaxed pace. Some items took extra time. Furniture arrived intact. Unloading felt rushed. It was okay. read more

Not gonna hype it, but not mad either. The movers did their job. Some delays popped up. Furniture handling was solid. Unloading felt messy. Overall, acceptable. read more

This move had a mix of smooth moments and awkward ones. The team stayed friendly and respectful. Instructions weren't always followed the first time. Packing felt rushed in places. Everything arrived intact. Three stars overall. read more

This move felt like one of those "could be better, could be worse" situations. The crew worked hard and stayed polite. A few instructions were missed along the way. Furniture was handled okay but not carefully across the board. No damage showed up afterward. A fair three-star result. read more

Got a really cheap quote for an out of state move. so I proceeded to pay the deposit , the only accepted venmo, PayPal , or a wire transfer. that should of been the first big red flag. once I got off the phone I did some searching about the company. turns out a lot of people have had a terrible experience with these Movers, from items, broken and being missing delayed, pick up days and delivery days and sometimes them not even coming for the pick up days at all. So I finally called back the very next day within the 48 hour window of my deposit should've been refunded and they canceled everything and told me my deposit would be released back to me depending on my bank timeframe. Fast forward to the next day and the $700 payment had been taken out of my account and has gone to this moving company. ( as I expected ) I think proceeded to try calling a few times to get through to somebody for help about this matter and nobody would answer the phone. I went ahead and just disputed the $700 charge with my bank and they are in the process of fighting with the scam company about it. In the meantime I have already gotten my $700 back but I would stay very clear of this shady company.!!!! read more

The movers handled most items properly. Communication was a bit inconsistent. I had to step in a few times. No major issues happened. The move was completed. Three stars overall. read more

The movers handled heavy items well. The pace was slower than ideal. Boxes were unloaded quickly. Placement wasn't very organized. Nothing was broken. Average service. read more

The move wasn't stressful, but it wasn't smooth either. The team took frequent breaks. Furniture arrived without damage. Communication was minimal. Boxes were placed wherever. It was acceptable. read more

BUYER BEWARE!!! This was a traumatizing experience. I was hesitant to write and report until we finally received our items. It has taken me quite awhile to write about this incident. This company claims to use their own trucks but when you look them up, it shows they have two trucks of their own. We scheduled a move from Houston to Los Angeles. It was a nightmare! They lied, and rather than driving our belongings to California, they put in a storage unit near the house we had just sold and had to be out of in a few days. They had a dispute with the drivers that were supposed to move us and therefore said they were going to store our items and get someone else for the job. They said it would take a couple of days to reschedule. We called and called and we kept getting the runaround from the office manager. Finally, we were told they were not going to service us because they had already moved our items, literally around the corner. We begged them (I cried) to do the right thing but they were hostile and unbending with this scam. We paid this company (in full) thousands of dollars to move us around the corner after they had a problem with their drivers. They refused to fulfill the job. I had never experienced such blatant up-front thievery. My husband ended up flying back to Houston to retrieve our belongings. We used PODs to delivery them and they were great. So we paid twice for our items (minus the reimbursement from AMEX for the deposit; Allegiance only took cash for the balance which they required up front.) This is a fraud company. read more

The move went fine but felt a bit unorganized at times. Some labels were missing. The movers stayed polite and calm. A couple boxes arrived dusty. Timing was close enough. Not great, not bad. read more

The move wasn't bad, but it wasn't impressive either. Some furniture padding slipped during transport. The crew stayed easygoing. A couple boxes showed light wear. Delivery took longer than planned. Three stars feels right. read more

THIS IS A SCAM!!!! STAY AWAY FROM THEM!! Here's a list of events of why you should NOT use them for your move: 1. **Delayed Delivery**: The shipment of my belongings arrived far beyond the promised delivery window of 7-10 business day post pick up causing significant inconvenience and additional expenses. My pick up date was on Friday September 27th 2024, My ready to receive date was Monday September 29th and my items did NOT deliver until Friday November 22nd 2024. 2. **Missing Items**: A 7.5-foot mirror was missing from the delivery. The TALLEST item, of a very FEW items.. GONE. I shipped 2 tvs, 2 mirrors, and 18 medium boxes. (photos attached) 3. **Breach of Contract**: I paid Allegiance Van Lines directly under the belief that this company would handle my move. Instead, the job was brokered to another company without my consent, which was not disclosed to me at the time of agreement. Additionally, Allegiance Van Lines specifically states on the website that you are not a brokerage firm but my move was sold to another mover. This was my fist long distance move from CA to MD and it was by far the WORST experience. The customer support center is ran by a bunch of idiots who don't have a clue or care where your items are. (photos attached of a few of their responses during this time) absolute disgusting service. DO NOT USE THEM! read more

See all

I have never felt more violated in my life. They lie and jack up their quotes as they are packing your belongings. After your items are loaded they jack up the prices again and threaten to keep them in storage until you pay. Thirty days after pickup and over twenty thousand dollars later.... still no belongings. when we call now, they hang up on us if they answer the phone. rent a truck or buy new furniture at your new location: don't call these people. read more

This is a scam. Complete scam. Luckily, I barely avoided being scammed because of their tempermental CEO. They will try to sell you on a fully refundable deposit for any reason up until your move date (which, is clearly spelled out in the contract). Then, they will try to spin it that you can only claim a refund in the first 48 hours after you move. I then received a fairly agitated email from the owner, which is included in this review. I should have known that the deposit was a red-flag (THIS IS A RED FLAG. Reputable movers, such as Mayflower, do not require this). But luckily I put it on my Amex which recovered the deposit. They provide an estimate by cubic feet, which is prohibited by DOT. You are charged by distance and weight. They lowballed me which would have resulted in significant charges on moving day. They are also a broker. Per DOT, they have one truck. They will claim they are not a broker, but this is just another lie. They also ensured me that I would have exclusive use of a truck and my items would be delivered in two days. Once Will (the owner) emailed me that I would have exclusive use of the truck on the "pickup", I questioned if that entailed throughout the entire move process. He retorted that they "do not get paid to transport air". Due to his arrogance, I started looking more and more into this company. After looking at DOT, they have a staggering number of complaints (also included). DO NOT USE ALLEGIANCE VAN LINES. They are scammers plain and simple. I have reported them to DOT and the Florida Attorney General. Hopefully, this review will prevent others from falling into this scam. read more

Allegiance Van Lines - management response - Movers Near Me - Pompano Beach, Florida

See all

The day went mostly smooth. Some furniture had light scuffs. The crew listened when concerns were mentioned. Unloading took longer than planned. Pricing stayed the same. A typical three-star experience. read more

The movers were easy to deal with. Some boxes were stacked oddly. A chair had a light scuff. They didn't argue when it was mentioned. Delivery finished a bit late. Nothing major happened. read more

The process was mostly smooth, though not seamless. Some mix-ups happened with room placements. The movers remained professional about it. A nightstand arrived with a tiny scrape. Timing was fair. The overall vibe was just okay. read more

I hired Allegiance Van Lines last week and was impressed with their persistence and teamwork. The movers handled heavy wooden furniture with caution and patience. They asked questions instead of guessing where items should go. The truck was loaded securely and nothing shifted. Timing could be slightly tighter. Still a strong four-star job. read more

They had a solid approach to handling heavy items, and nothing was dragged across the floor. Allegiance Van Lines labeled the boxes clearly and asked where each one belonged. The unloading took a bit longer than I expected, but the results were accurate and organized. It's an easy 4 stars from me. read more

The stairs at the new place are steep, and Allegiance Van Lines handled them carefully and safely. They never rushed, which reduced the risk of damages. A few labels were smudged but still readable. I appreciate how protective they were. Four stars is a fair and earned rating. read more

The whole move went better than I anticipated. The movers were polite, skilled, and efficient in how they worked. They handled each piece of furniture carefully, even the bulky ones. Nothing got damaged or misplaced, which I appreciated. The job finished close to the estimate and price. I'd give them a strong four stars for their consistency. read more

The movers were punctual and organized right from the beginning. They wrapped my furniture carefully and worked well as a team. I liked how they asked before moving fragile items. Everything arrived safely with no scratches. The process was smooth and efficient. Definitely a solid four-star experience. read more

After taking our deposit they changed the moving date and wanted to arrive at 4 am to start moving things despite the local noise ordinance rules for apartment buildings . We cancelled the service immediately. Trying to get our money back. Wish we saw yelp reviews sooner . Reviews on google are totally fake read more

I booked Allegiance Van Lines on short notice, and they still delivered solid service. The crew was courteous and showed up fully prepared. They wrapped furniture well and loaded boxes carefully. The timing ran a bit over, but nothing major. My belongings arrived safely and intact. I'd call that a dependable four-star job. read more

Avoid Allegiance Van Lines - They are brokers, not movers, demand excessive upfront payments, cancel jobs, and refuse refunds. Total scam. This has taken me a while to write, since I typically do not do reviews. However, hopefully my review will help at least one person to avoid what I went through. Warning to Readers: Do not trust Allegiance Van Lines. They misrepresent themselves as a moving company when they are actually brokers, demand excessive upfront payments, and then cancel moves without refunding customers. Their representatives use aggressive, deceptive tactics to avoid accountability, leaving customers stranded and out thousands of dollars. If you are considering this company, protect yourself and look elsewhere. This is a high level account of my experience with Allegiance Van Lines, highlighting misrepresentation of services, deceptive payment demands, a canceled move, and refusal to issue refunds. Despite assurances that they operated their own trucks, Allegiance brokered my move to a third party, demanded nearly full payment upfront, and then canceled without notice. Multiple company representatives used aggressive and misleading tactics to avoid accountability, leaving me out significant funds and scrambling to resolve my move at the last minute. Misrepresentation: Sales rep falsely claimed Allegiance owned trucks and did not broker jobs. In reality, all moves are outsourced through third-party brokers, confirmed by outsourced representative, who handles Allegiance's billing and dispatch/logistics. * Payments & Timeline: o $600 deposit made credit card o $793 deposit made credit card o $2,158.33 wired transferred - Allegiance demanded ~90% of the balance before pickup, violating their own protocol (should have been 70% per agreement). * Breach of Agreement / Canceled Move: o Move was scheduled for 12/7/24, two days prior to my move, JH Logistics who Allegiance brokered to do my move informed me that Allegiance canceled the move with JH Logistics (the brokered mover) because JH Logistics would not agree to Allegiance's payment amount. * Deceptive Tactics: o Allegiance later denied canceling the move since they directly did not cancel the move with me. There tactic is to cancel a move with the brokers, have the brokers inform the customers so that they can claim that they never canceled the move since they do not deal directly with customers for logistics. o The Allegiance representative when I confronted them about canceling my move and requesting a refund, they became hostile. * Business Practices: o False advertising: Claiming to be a carrier when they are only brokers. o Shady dispatching: Customers unknowingly deal with outsourced logistics companies, not Allegiance staff. o Outsourcing to avoid accountability: They rely on third parties to deliver cancellations and shield themselves from liability. o Manipulated paperwork: Bill of Lading initially did not reflect the full payment already made, until I had them correct the bill of lading. Otherwise, it would have not shown all the payments I made. All I can say is STAY AWAY! read more