Jimmy, the manager/attendant, was very helpful and assisted in getting a new storage space…read morediligently and efficiently. His service was top-notch. I believe he is a very valuable asset to Devon in Pompano Beach.

Jimmy explained everything about the renting the unit. He was very patient. Answered all…read morequestions and was very kind.

Jerome was very helpful and informative in assisting me with securing the perfect unit. The staff…read moreis very friendly, respectful, and efficient. I also appreciate that the unit was very clean and easy to access.

Been a loyal customer for about 3 years. Loved the location and the cleanliness. However, the…read morerecent price increase was $74 EACH month. I would have been fine with 10 or even maybe 20 but 74 more each month?! I chose to leave to another location a bit further away and got it for nearly half the price. So disappointed. Also, the $1.00 charge each month for "technology" was ridiculous. It was a dollar so I did not whine but come on people; Really?? Explanation was due to market demands....then why are the other climate controlled, same size, ground floor units in area half the price?

I was using Public Storage for a few years and got really tired of them jacking up my rent. So I…read morecalled around to see if I could find a place where the rent would be more stable. I called Fort Knox and the person I spoke to told me he would "guarantee to keep my rent at the same price forever." So I moved my things in. Less than six months later I got a notice in the mail saying that my rent would be going up in the next month. Great integrity Fort Knox. Say whatever you have to in order to get the customer's business, knowing they'll sort of be stuck since they know it'll cost them a lot of money to move their things to another facility. You should be sued. What a scam.

Dunno why this place has only 2.5 stars. I've had a unit here for a couple years and only have good…read morethings to say. Very reasonably priced and friendly/ helpful staff. Kevin has great customer service skills and happily helped me empty my unit when I vacated. I highly recommend this place.

It's a great facility. Clean and cool. Just not a fan of rent going up, literally every 3-5 months…read more In less than a year, they bumped up rent six times. Ridiculous. July I've received a notice that they will be raising the rent AGAIN to $91 for my 4x5.

Mary Jo is an amazing resource and host. Service here is excellent. Storage is clean, air…read moreconditioned, and access for users is easy.

I have had a storage unit here for over a year. Every time I had an issue or question the staff…read morealways helped. The staff here is amazing! I can tell customer service is top priority! Brandi, is always there to help.

3rd floor Pompano location was infested with cockroaches. Brandy the manger denied they had a…read moreproblem initially. Then I was finally told they'd fumigate. I asked to speak with the manager several times but was always told he wasn't on site. We vacated the unit today as there are still cockroaches on that floor. We threw most of our items away as didn't want to bring them into our home.

I have been a customer at CubeSmart in Oakland Park, Florida for approximately five years and…read morecurrently I am renting four units, but my experience has become extremely disappointing. I do not usually write negative reviews because I don't want to affect someone's livelihood, however, the situation has become so bad that I feel I have no other choice. The problems started a few years ago when my unit was broken into. The lock had been replaced, my belongings were damaged and shockingly, someone had urinated on my items. When I reported this, management showed no concern - no apology, no assistance, and no offer of compensation. They wouldn't even remove the unauthorized lock for me and when I was trying to dispose of the items that had been damaged due to someone urinating on them, they gave me a hard time about throwing them out in the trash cans out front. Since then, things have only been going downhill. Initially, I chose this storage facility because of the security and condition of the property; the main area had been secured by roller doors, which could not be accessed without a code. After the roller doors opened, there was then a gate in place. The building was clean and in good condition, which is not the case now. The roller doors have been inoperable for at least three years, and the gates have been inoperable for at least a year - creating an unsecured facility where people can come and go at will. The lack of roller doors also allows pigeons to roost in the rafters. This has resulted in excessive droppings and feathers throughout the property including on the carts that are used to move belongings to and from your car, creating unsanitary conditions that you inevitably bring into your vehicle and home. It is disgusting. I raised these concerns in writing, but nothing was addressed. The office staff appeared indifferent, responding with rehearsed dismissive answers rather than showing any genuine effort to help or even basic empathy. When I advised them that I was going to close all of my units, there was no attempt to retain my business or address any of these issues which speaks volumes about how they value customers. Additionally, although this facility is in disarray, they continue to raise prices. The rent on the last unit I rented increased after three months. Overall, this has been a deeply frustrating and unacceptable experience. Based on my experience, I strongly caution others beore choosing this facil

This place is a huge security risk. For at least 6 months the back gate has been broken and anyone…read morecan come in here at any time. What's the point of needing a code to get in through the front, when I could just come in through the back as there's nothing to stop me, or anyone else for that matter? If they are not spending to secure this place properly, one must wonder where else they are cutting. I am paying about $200 per month here, and I am not receiving the value I expected. Even Public Storage is more safe than this! Last week I came and there was only one cart. I am here now and there is only one other car and there are absolutely no carts anywhere to be found. I waited to see if anyone would come out with a cart and after 30 minutes no one had come. How is one supposed to bring things from their storage without the help of carts? Additionally it's only 7 pm, and lights are off. While I'm sitting here writing this, three people on bikes have come through the broken back gate. I'm not getting out of my car as I do not feel safe. I'm taking my stuff out of here and putting it at a storage facility that is better maintained. There's simply no excuse for a broken back gate for close to 6 months!

We've been storing here for over 15 years, and the rent just kept climbing until it hit $300 a…read moremonth for a 5x10 unit. On top of that, one or both of the elevators were constantly broken, making it impossible to access our unit when we needed to. But that rent kept coming out, no matter what. Enough was enough--we're out. That said, Ashley, the property manager, was the one bright spot in this otherwise frustrating experience. She was always a pleasure to work with.

Ashley was an amazing help she was able to answer all my questions and help me select the best…read morestorage space for my needs 10/10 would recommend

My move in experience with Angie was fantastic. She informed me of everything I needed to know,…read moretook me to my storage unit so I knew where it was located, made sure I was all set up with my lock, and showed me where the shared carts were. The facility has A/C running so it is ACTUALLY cool inside, which not only is good for the items being stored but also made the process of storing heavy items a bit more enjoyable. It is still my first month, but everything so far has been top notch.

The customer service was great. This was my first time using a storage company and the staff was…read morefriendly and knowledgeable. The space served my needs and never had a problem with access etc. I would use them again in the future if the need arises.