1. Allegiant Air

    1. Allegiant Air

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    Fletcher, NC

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    Allegiant Air

    1.5 (11 reviews)

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    4 years ago

    The early morning check in team at Asheville Regional do their job with efficiency and friendliness

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    Asheville Regional Airport - Airport dining

    Asheville Regional Airport

    3.0(284 reviews)
    0.0 mi

    With the popularity of the Asheville area the Asheville Regional Airport is expanding its buildings…read moreto better serve the public. Even with the location in the middle of a build out we appreciated the seating areas that I felt were comfortable and family friendly.

    I am a huge fan of small airports, but the service and physical space issues I had at AVL knock…read morethem down a star. Firstly, the airport is doing some major construction and the walkway between the arrival terminal and baggage claim is scaffolded. There were construction workers using leaf blowers to blow dust around (toward the pedestrian walkway) both times I flew through AVL this year. Because of construction arriving passenger pick up is quite crowded and disorganized, so just hope for the best until construction ends. There's not a long going on in here once you're through security - a bar, a coffee shop, a Jimmy John's and a "smoothie cafe". Nothing was open either time I flew through here, so probably plan to BYO everything for feeding yourself in this airport to your destination or connection. My service issues were disability boarding related. I have an "invisible" disability that requires more time to board the plane and I always preboard with United. While this specific issue may not be owned by the airport (gate agents are typically employed by the airline), but happened in the airport and is relevant enough to all travelers that I do want to share here. Security was fine, and Pre-Check was just as fast as any other small airport. Through in 5 minutes or less. At boarding, however, despite wearing my sunflower lanyard, the gate agents saw no wheelchairs and skipped disability preboarding altogether. If this happened once I'd let it go, but it happened repeatedly at AVL. I have flown through dozens of even smaller airports than AVL that do disability preboarding correctly. AVL United gate agents do not. AVL is almost impossible to get to/from without a rideshare, rental car, or someone picking you up. I did successfully use transit to get to Asheville downtown from AVL, but I got lucky on the timing with my check bag coming out in time to catch the bus with 5min to spare. The buses only run between the airport and downtown every 90 minutes, which means too infrequently for airport employees to rely on transit to come to work. There is also a hotel across the street for those with morning flights, but the construction fencing is situated such that it didn't feel super safe to walk from the hotel to the airport 100 yards away.

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    Asheville Regional Airport
    Asheville Regional Airport
    Asheville Regional Airport - Waiting area mid day.

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    Waiting area mid day.

    American Airlines - Boarding my AA flight from terminal 1 at AVL

    American Airlines

    1.8(5 reviews)
    0.0 mi

    The gate agents, the flight staff (FA's & pilots), and the ground crew are all great here! They…read morework hard to ensure they get you as close to on time as possible and if you're going to be late, they work hard to be efficient when the flight arrives late, to get you to your connection. It's sad that most reviews are 1 or 2 stars and are from inexperienced travelers... those who fly only a few times a years who have unrealistic expectations and knowledge of traveling (and they show this with how they conduct themselves in the airport!)... I've been traveling my entire life, now flying 2 to 3 times per month and understand the challenges that affect flying (the FAA and weather are the 2 greatest!!!) and yes, I get frustrated during delays and cancellations too! But I know here to point blame and it's not on this hard working staff. I always have a very nice experience with AA!

    IF I COULD LEAVE 0 stars I would!!!!!…read more I booked a flight from Knoxville TN to Corpus Christi TX for my 73 year old grandmother. the flight was cancelled. okay whatever. they gave her a new flight that routed her to WASHINGTON DC??? Thats the opposite direction! They then proceeded to cancel that and took her to NYC. which was then routed to Dallas. yeah, the cows are the problem for global warming huh? she had to wait overnight in the airport to catch her next flight because she was 2 hours from home. they offered no accommodations. I will never book with them again.

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    American Airlines - Duct taped window

    Duct taped window

    American Airlines - Gatekeeper Keith

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    Gatekeeper Keith

    Delta Air Lines

    Delta Air Lines

    1.9(7 reviews)
    0.0 mi

    As a Sky Miles member this was the first time I was disappointed with a recent trip…read more We paid extra for comfort+ and the only perk was extra leg room. The seats were tight for our shoulders. Our seats were in the air flow (not sure what that means) and we had 3+ hours of constant cold air. No blankets any more because of COVID. I would say that is a good excuse but their partner airlines wasn't concerned about it. On our return flight there was a loud air noise. My husband who is almost deaf complained. Neither the flight attendant nor the captain seemed to care. At least the flight attendant told us that is just the plane and they cannot do anything. The captain only shrugged his shoulders. Since the beginning of the new year many things have changed. The Sky Club has increased limitations regarding who can go into the club. They no longer offer the option to purchase food on the plane. We only had an hour between flights and with a 12 hour travel day we could feel the hangry coming on; a person can only eat so many cookies and chips. To get a comfortable flight in first class you have to purchase a ticket months in advance and pay approximately $2,000 extra. Additionally, Delta's partner airline AeroMexico cancelled one leg of the trip with less than 12 hours notice and the only notification was an email. Delta was good about rescheduling however, our trip was delayed two days. That is 2 days we paid at a resort that we did not get to enjoy. I keep hearing excuses such as COVID, increased fuel costs, difficulty finding employees to fill positions and basically inflation. I do hope our next trip is more pleasant. I will pack a blanket and sandwiches.

    need to fly to Newark from CHS. NO direct flights offered by Delta. only connections. this turns…read morea 2 hour flight into a 6 hour+ adventure. come on Delta, do better!

    Allegiant Air - airlines - Updated September 2026

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