Purchased a sauna from Nick - Very helpful guy. Unfortunately the Sauna has never worked right…read more They did come out and insulate it which made a difference (wouldn't heat past 170 no matter how long it ran). It takes 90 minutes + to get to 180 degrees but still doesn't hold the temp well - its routinely at 175 when I get out. I have shown them that the heater is not pulling enough electricity to heat the area (power is available) indicating a defective heater. Jeff - the ops manager doesn't care. "Call the manufacturer" is his solution.

I paid for the fucking sauna and hot tub, scheduled a licensed electrician to come out and set it…read moreup, and then they fucking canceled the sauna delivery. So now I have to pay for the fucking electrician to come out twice. They over charge and they fail to deliver!

The worse pool store. I purchased a brand new Hayward filter and Leslie had opened the box, without…read moremy knowledge, and placed the wrong fittings in the box (perhaps the filter was purchased and returned). They refused to correct the error. They acted as if they had no idea as to what I was saying. They also refused to honor their warranty on a pool cover that lasted one year (5 year warranty). The employees know very little about pools or the store inventory. Their Rockville store is not stocked at all. They look like they're going out of business. I refuse to return to their stores. ONCE, ONE OF THEIR PEOPLE WHO CAME TO OPEN MY POOL REFUSED TO LEAVE MY GARAGE, THREATENING VIOLENCE. I COMPLAINED. THEY BLAMED ME.

I was looking for some pool supplies for my backyard above ground pool that I had setup. During…read morethese times of social distancing, where no one was allowed inside the store, an employee came outside to assist me. He listened to my needs and suggested products that would meet the needs. He even steered me away from products that I was interested in but in his opinion would be an overkill for me. I appreciated that feedback since I am truly a novice in this field and would have ended up buying the wrong products! Also, I appreciate him walking in and out of the store multiple times to get products for me to look at and also to process the payment, etc. Good store, and a good selection available on premise :)

I am a former customer and moved out of the NoVa area, but thought I'd take a chance to see if Greg…read morewould be willing to deliver a hot tub to Richmond. Not only was he able to do that, his sons brought the exact color and tub I wanted 3 days after my purchase! It is easy to recognize that this is a family run business who cares about their customers! Greg made time to answer every question personally- I never waited on hold in a queue or was asked to press O to speak to an operator, I only spoke to Greg who is running his business well from start to finish! I'm beyond grateful that my relationship with Outdoor Leisure didn't stop at a mile marker on 95. If you are looking for a hot tub, call Greg, his vast knowledge of the quality products he has hand selected and his fantastic customer service will make you a customer for life. Thank you Greg!

Let's start with the hot tub purchase. Greg was excellent talked us thru many options risks rewards…read moreand really wanted to make sure we got the right unit for us. 100% got us the right tub for us. As hot tub newbies we needed help. Greg was supportive of zoom/FaceTime calls to get us in the right path. Customer satisfaction at its best. We were still unsure of the whole chemicals etc and that is where Drew came to our rescue/education. We came into the store in a Saturday morning and he gave a class on chemical balancing that even I could understand. We are 4 months into owning our tub and it has been the best purchase we have made. If you are thinking about getting a hot tub go see these guys. They are local hardworking honest and working to get you the right tub.

The salesman (Paul) is knowledgeable and patient. They carry big collection. We are very happy with…read morethe product, the delivery on time, set up smoothly,

Buyer BEWARE! WE bought the Mont Blanc spa in July 2022 from…read moreHot Tubs of Rockville in Maryland (and Vienna Hot Tubs in Virginia), in August the lights failed, Aop system failed - It is now January 10th, 2023 and we have no working lights despite repeated requests for service or remediation of the problem. Wellis does not back up their warranty claims in the USA. We are consulting with a lawyer to seek removal of this lemon of a hot tub. Neither sales person Bruce or Paul gave us any assistance and the service company is less than a joke. DO NOT BUY IF YOU WANT A WARRANTY ON YOUR PURCHASE. Willie H.

I should have believed the other reviews. If everything…read moregoes right, expect your new hot tub to be delayed by days/weeks after the promised delivery date. I was told my hot tub was "on the truck" from the factory and would be delivered within two to three weeks, with an anticipated October delivery date. Late December, after I called to cancel my order because it had still not been delivered, it was located and delivered shortly thereafter. If anything goes wrong, buckle-up. My hot tub was delivered with a leak and broken LED lights. 18 months later, with no fewer than 10 trips to my house, each trip declared "fixed!", the hot tub still leaked and several LED lights remained broken. Is it too much to ask Premium Spas to fix a leaking tub with burned-out lights? Yes, it's too much to ask. The warranty crew at Premium Spas, led by Troy, who will proudly tell you he's got 20 years of hot-tub experience, is arrogantly incompetent. The longer the unfixed leaking issue continued, the more aggravated Troy (and Charlie, the owner, and Patti, Charlie's girlfriend who answers the phones) became with me. Why wouldn't I just deal with my leaking hot tub and leave them alone? After Troy was unable to fix the tub, he told Jacuzzi it couldn't be fixed (because he couldn't fix it) and they sent a replacement tub. I was charged an additional $750 because the replacement tub (same exact model) had increased in price. My choice was to keep a leaky tub or be charged another $750 for a replacement tub. Then Premium Spas fought with me over the electrical hookup over the replacement tub, in the exact same location of the original tub, needed "a few inches" of additional electrical wire to be reconnected. Earlier today, Charlie (the owner), told me he no longer "gives a f*ck."

I purchased a $12,000 Jacuzzi J-325 hot tub from Premium Spas and Billiards in early summer. The…read moretub was to be delivered within 3 to 4 weeks. After the salesperson claimed to have ordered the incorrect tub, it finally arrived nearly three months after order. Within 3 weeks the tub began showing signs of malfunction. Eventually the damage was narrowed down to a manufacturing error. During the troubleshooting process a missing ground wire was discovered. Water and electricity are dangerous enough without proper grounding. After writing a professional complaint letter to Premium Spas and Billiards they informed me that it was not their problem to rectify even though they are the sales outlet. I was told to contact Jacuzzi directly. Premium Spas and Billiards offered "free chemicals" for compensation for the delays and the risk of my life. They never sent any "free chemicals" either. So.... time to go relax in a $12,000 death trap!

A great place for swimmers of all capabilities -staff helpful if needed-clean locker rooms pool is…read morewell kept-rarely are there 3 people to a lane-friendly people. Have never seen any problems among the swimmers-have never heard many complaints from swimmers(once in a while the water temperature might be a bit cold or warm-but never lasts for 1-2days) You can't please all the people all the time -but most if not all swimmers are grateful to have such a great facility near by.

The staff here are all wonderful and very helpful! I always enjoy coming here for practice.read more

Love April. As rookie pool owners, she and her staff are very helpful. They take the complexities…read moreout for us. Thank you.

Stopped in for a new backwash hose. Knew nothing about them. They asked if it was 1 1/2". I said I…read moredidn't know and asked if that was standard. I looked it up, saw that 1 1/2" and 2" are the most common. Bought it, took it home, and it's too small. I called them to see if I could return it thinking there would be zero issue with that since I was just in there and they knew that I didn't know what size it was. Nope, they don't accept returns because they cannot return it, apparently. I guess reselling it isn't an option? And the salesperson should have informed me that it wasn't eligible for return once it was opened. Had she done that, I wouldn't have purchased it, I would have went and measured mine first. We won't be doing business with them again, ever. When local businesses stack higher prices AND poor customer service, then it's time to shop online. Update: mine is 1.5" I.D. This product states that it is for a 1.5" discharge pipe. That's obviously not the case, since it doesn't fit like it should. Based on this new evidence, a refund should be issued because the hose doesn't fit, when it should. It's no longer a case of me purchasing the wrong size now. Which still should have been eligible for a refund. Another update: When I called, the salesperson told me that it fits REALLY snug. Oh, so you're aware that this product is trash because you've dealt with this with other customers, yet you're STILL selling this garbage? Find a better product to sell, one that actually fits like it should.

Talk about quality service! I ordered the Big Green Egg grill to surprise my husband for his…read morebirthday at 3am!! Imagine my surprise when my husband contacted me at 3p saying "thank you"! Brock emailed first thing in the morning, then called to get things set up. Not even 12 hours and the grill was delivered, assembled and ready for use! I would absolutely recommend and look forward to doing future business!!

This is the go-to place in Annapolis, Edgewater or anywhere within driving distance who likes…read moreoutdoor grilling and of course outdoor spas. I don't have a Jacuzzi, spa or hot tub but we do love BBQ'ing! I dream of owning one of their Yoder or Big Green Egg grills one day. This is a place for SERIOUS BBQ people. It's also great for anyone looking for a Weber type grill, any gas or propane grill...heck...any grill. They have so many accessories, charcoal, wood pellets and every darn grill you would ever want. Did I tell you they have Yoder grills yet? Yes I did. I don't think you'll find these anywhere else. They can't keep these in stock so you're lucky if you can even see a model on the floor. They finally stopped selling the models so you can see them in person. BTW, they have spices, rubs and all the other stuff needed for grilling too!

Drew, Mamta, Gregg, and Jonaton with the delivery team have made this experience easy and…read moredelightful. The whole team communicated with me, explained everything to me, and helped me in a timely manner. Drew went above and beyond helping us get a Hot Tub at an amazing value. Drew provided us with an extremely informative class and taught us everything we need to know. We are customers for life!

Our hot tub was purchased through this company. 2 different times, we scheduled an appointment for…read moreservice. The first appointment, the service never happened and they failed to even call or come to the appointment. Either someone forgot or someone mis scheduled. The 2nd appointment, they had to be reminded of the visit on a message was the day of, and they cancelled via text message. I understand things happen and plans change - however there is a way to treat people and way to do business. It's really unfortunate - I would have loved to continue to do business with them, however the lack of professionalism and reliability make it hard to do.

Hands down, this is the BEST place to buy a hot tub in the Washingron-Metro Area! I was desperate…read moreas my 20 year-old one kept giving me problems so I decided to get rid of it. I wanted a hot-tub by Christmas when looking at options in November 2020. I didn't want to overpay and I wanted specificity details with mine - small details, trust me. After extensive Google searching and talking with people I stumbled upon Capitol Hot-Tubs. I gave them a call immediately after pursuing their website and got the best salesman ever! Jason Strom, was super polite, fun, and eager to help me find my Nect hot tub for a value. Well, he delivered and although I did t get my hot tub by Christmas, he promised it would come mid-January and YES it did! I'VE BEEN ENJOYING IT FOR ONE MONTH NOW AND ITS ONE OF THE BEST PURCHASES I HAVE MADE IN MY LIFE!

Sorry to have to write a bad review. Bought the Grandee from the Fairfax store about 5 years ago,…read morehas worked great except for the cover lifter. Getting service this year has been a nightmare. I replaced the entire mechanism for ~$1200 last year. This year (in March 2026), it detached from the hot tub, rendering it unusable in the prime spring weather. - I spent the last 10 weeks trying to get someone to come out to repair it (offered to pay full price) but no reponse. - Initially spoke to someone in the service center, who told me I needed a "bracket", and that it was on backorder. - A month later (in April), I reached back out to service center to check on status. I was told the original person I spoke to was no longer with the company, and the part wasn't the issue. - I asked to speak with a manager; was told to speak to Jeff. - Left multiple messages with Jeff, but he never got back to me. -Filled out the "service form", also no response. After 10 weeks, I got fed up waiting and went the DIY route. Located YouTube instructions on how to remove the panel. Once I did that, I saw the plywood they used to re-install cover lifter last year (which bears ~150 lbs of load btw) was only 1/8" thick, which would explain why the mechanism failed. I installed a 1" board, then remounted the screws on the lifting arm and closed up the panel. Fingers crossed, this will do the trick. As mentioned, the tub works mostly as advertised; Hot Springs equipment is great. However Capital Hot Tub doesn't seem to care about customers once they've made their purchase. The whole point of paying a premium price is to avoid this kind of hassle, and not have to DIY fix your stuff on the weekend.