Best experience we've had with a contractor. A year after install they continue to provide…read moresupport and upgrades for us and answer our questions about our pool. Easy to work with. THEY GO OUT OF THEIR WAY TO MAKE YOU HAPPY. Extremely satisfied and I'm hard to please. These guys know their work and did a great job installing, opening and closing our pool. We never got a returned call from other pool installers and Hans and Steve always answer my call and my questions.

I wanted to post this before the build season starts. Please…read morebe careful selecting this company, choose one that will own their mistakes and is hopefully inclined to cover them. They did earn some stars, charming crew, sales add-on were handled well, in general they were okay to work with, see that other review (harley324) that was while "in process" , it was like that until after "completion". The bad... They had an issue internally communicating the proper liner design (location of stairs) to the manufacturer. With the experience of over 20 or 30yrs I know they saw the issue when installing yet proceeded without saying anything. I am now left with a large white seam, pattern doesn't match, and separated bead on my pool wall that normally is hidden behind steps. The best I got is to quote Steve "it's not going to leak". What is irritating is now my liner warranty is void also, confirmed when I communicated to Latham directly. I had to notice it on my own, find out the root cause Hans and Steve didn't communicate or stay organized with their submittals. They currently have not moved forward with any remediation, hopefully this review will help before it escalates further. I built the waterfall myself since they didn't offer that service. Added a star for measuring it like crazy to fit correctly. Contact me for photos

We haven't even purchased our pool yet but on Customer Service alone they get a 5 star! We were…read morewelcomed with a huge smile and great personality!! My son wandered outside and the lady helping us stopped talking to let us know, that's an added plus someone who cares about kids and not al about $$! We were very impressed with her knowledge and recommendations on the difference in pools. Again not trying to sell us the most expensive one but the best one for us! Can't wait to get the ball rolling

I would like to express my displeasure with the Wise Pool & Spa company for pool opening service…read more5/19/2021. Upon arriving home to check out the pool, I noticed that it was extremely dirty inside. There was dirt on the steps and some miscellaneous debris inside the pool I noticed my pool vacuum was running along the inside of pool. This was very disturbing and I called the office of Wise Pool but they were closed for the evening so I made several attempts the following day until I finally got someone to take my call. That person identified himself as "Mike"... I shared with Mike why I was calling and I asked what service did he perform for $350 Mike replied - We remove the cover and "clean" and install stairs, railing, chemicals. I asked what did he clean and he said the pool cover! I replied that is not what I assumed I was paying for. The goal was to not have to go through the process of having to clean up the pool from the off season and drain the pool to the appropriate level, clean, remover dirt debris, add chemicals and repair or recommend repairs if my system doesn't meet all check points. Mike replied - We don't do that. It would take up too much time. I could see no more than 6 or 7 people a day and I'm way too busy. I shared with Mike that I had experience with pool service competitors that have opened multiple pools and their service programs include scrub the tiles, sides, steps, floor and vacuum pool in addition to adding chemicals and equipment check. Mike again stated that he doesn't do that because it takes up too much time and sorry for the misunderstanding. I told Mike had I known that I was paying for Wise Pool & spas (he) to remove my cover and add chemicals that I would had solicited a couple neighbors to help perform those few things. His comment to that was well what do you do for maintenance? I replied, I perform my weekly chemical checks & cleaning but that I did not want to open or close the pool and that's why I called on Wise pool & spa to perform it. Again, Mike's only reply was "sorry for the misunderstanding". There are a couple things I find wrong with my conversation with Mike of Wise Pool & spa and those are - 1. There was no attempt made to ensure my satisfaction from the clear lack of service performance that I had received for his rate of $350 for Pool Opening. Only "sorry for the misunderstanding" 2. I have mesh pool cover that is roughly 20' x 35' in dimension and I had taken my leaf blower and cleaned it off the evening prior to my scheduled appointment that they did not call to confirm as they promised. My spouse called that morning to check to see if they were still coming after multiple calls only to get their answering machine. Finally someone answered the sales line and verified our service was still scheduled. 3. Third, based on the dimension of my pool cover, I don't know where Mike could have "cleaned it" as he said he did because I don't have the lay down area around the pool decking to accommodate laying it out flat to clean but then again, I don't know what Mike's - Wise Pool & spa definition of "cleaning" is... There was no evidence that it was laid out in the yard so curious what cleaning occurred. In closing - we decided to use Wise Pool to open our pool this season because we had purchased a new pool vacuum and other products a few years ago from them and they relocated from their former location to less than 5 minutes from our home so we wanted to support them further but after the poor performance in field service and the difficulty reaching anyone by phone even when there are 3 to 4 employees cars parked daily when you pass by their office, we will move on and give our business to a local competitor. Nate D.

If you're in the market for a pool installation or renovation company, congrats you just found the…read moreperfect fit! Our pool has damaged from a tornado and we were recommended to contact Swimstyle for repairs. We're sure glad we did. From the very beginning Nancy was very helpful guiding us through the quoted repairs, options available, and providing coping and liner samples. Joe was excellent in fielding renovation questions, typically providing email responses within just a few hours. Israel leads a team of Rockstars performing all the renovation work like a symphony of artists. Professionalism through and through! Perhaps the single most meaningful act was that of a simple one. We have a young daughter and at the end of each work day, unasked a member of the Swimstyle Team would re-setup the pool safety fence. This mindfulness for the safety of our daughter was very much appreciated and heartfelt. We can't recommend Swimstyle strong enough, you'll be very pleased with the staff and services they provide. There retail storefront, Arundel Pool & Spa would mirror similar experiences and associated feedback. All the best, Sal

AWFUL experience. We had so many issues with the opening of our pool. When we talked to numerous…read morepeople they all had different stories. A lot of he said she said why things were not done but never took responsibility. One person told me the pool was too cloudy to put the Polaris in and do a cleaning. Then another person told me we told them not to put the Polaris in and they did do the cleaning. But you said the pool was too cloudy to do the cleaning and put the Polaris in. So something just doesn't add up. The one person's solution was for us to pay them to come and do a cleaning at their normal rate.

I had a long time pool company that I really enjoyed that closed. After I went through a few…read morecompanies and the service was less than favorable. I decided to hire Norco for weekly maintenance and man am I impressed. I never realized my pool wasn't the best it could be. My pool looks amazing all of the time. This company really knows what they are doing. Customer service is top notch! If you want to eliminate the hassles that come with maintaining your pool and want it to be perfect call these folks. You will be glad you did.

I researched getting a pool for several months before deciding to go with Norco and I can honestly…read moresay I'm extremely pleased with how smooth our pool install was from beginning to end. Kenny met with me initially and told me he is personally at the site from start to finish and he absolutely has been. He has always been quick to answer any questions I had and even helped me get a rebate on the pool pump we purchased. I'm very happy with my pool and the service Norco/Kenny and his crew have provided.

Love them there! I worked at a nearby pool for 5 yrs and they were always so helpful if I needed…read moreany advice. A few times I took in a water sample and they tested it on the spot. They always had any type of chemical I needed. Parts also.,They have a good amount of supplies in their "store area". Their located a few miles from the Navel Base on Great Mills Rd just past McDonald's. ITS EASY to miss so start looking when you see McDonald's . You need to park to the left of the building in the gravel area. DONT try to park in front of the store! A pain to pull out from sometimes!,

I needed my liner replaced after 15 years in a 16x32 above ground Kayak pool. The job was…read moreaccomplished correctly and efficiently with only two full days of labor required. The quote recommended that I acquire the liner and unique fittings Kayak which saved me significant money. Additional items for hoses, filter, frogger to be provided by leisure world along with labor and water were included in total quote. I was impressed by lead person Travis who knows pools and their construction. He showed great expertise in replacing this liner. I am a very happy customer and will enjoy the pool on Mothers day. Thank you Leisure World.

I've used Top Line Pool for the last 18 years, also "inherited" from the previous owner. Over the…read moreyears, they've handled openings, closings, repairs, and painting my pool. The owner Charlie used to live in my neighborhood and everyone with pools uses his company. Charlie, Vickie, and the other staff are super friendly, highly educated in everything pool and spa related, and professional. I couldn't imagine going anywhere else. I look forward to summer just so I can see them every week when I get my water tested.

Top Line is my favorite pool store. Vicki and the other employees always provide me with excellent…read moreservice. They are friendly, knowledgeable, and always willing to help with any pool issue I have.

Not helpful. Was advised to "just watch you tube" when I asked how this works. And it was put back…read moretogether improperly as you can see by photos. And to top it off, it's not working. $275 in the crapper.

Once again we can't praise this store enough customer service is outstanding and the price of the…read morepellets you can't beat it, We Love This Place! My wife and I come here at least 3 times in the winter for the best pellets! They last longer and burn slow

Had them back 3 times for the same problem. Keep looking...should be someone better out there.read more

From the owner: We are a locally owned and operated pool company in Southern Maryland. A To Z Pool Services owner…read morehas many years of experience in our field. We also pride ourselves on continuing our education to provide an ever-evolving positive experience with our company and work. Give us a call to see if we can help you!

River Pools Roanoke - Extremely Unresponsive…read more We've been trying to reach River Pools Roanoke for over a month now about an inground pool installation and still have not heard back from anyone. We called multiple times during their business hours, left several voicemails, and sent text messages as requested, but no one has returned a single call or message. If this is how they treat potential customers at the very beginning of the process, it really makes you question how they would handle a major project or any problems after installation. This franchise comes across as completely irresponsible when it comes to basic communication and follow-through. We've decided to look elsewhere for a pool company that actually answers the phone and respects our time.

I highly recommend River Pool! Taylor and his crew did a great job on the pool installation and…read morekeeping us informed of the progress. Recently had an issue with the pool pump and Jason came to our house and took care of the issue. He explained with the issue was in clear and understandable language. This company has been very responsive to all of our questions.

I was hoping that new ownership would change the results, but this company remains a mess -…read moreterrible customer service - horrible recommendations that made things worse rather than better - I had to work with them because all of the other pool services were booked for the summer - but now I know why Aloha was not booked - because they have such terrible service - if the choice it to work on your pool yourself or use Aloha - grad some chlorine and just DYI...

Not a friend when you need help! I had bought all my pool supplies from them for over 15 years,…read morebut now that I purchased a replacement pool (but not from them since they were very expensive compared to the internet) they don't even return phone calls!! I stopped in the other day and they couldn't bother to give me the time of day!! I figured that I must have spent over $30,000 in chemicals, heaters, salt generator, covers, pumps, filters, supplies, etc. So much for customer loyal ....