Consumers beware of the unethical and unprofessional services and practices of Serv Pro - with…read moreleadership covering the Midwest region. Our family member utilized services for a flooding issue at his residence. While items were stored in a Serv Pro facility to remodel the basement from flooding, their facility caught fire damaging the contents/furniture of the home. Items were returned with smoke damage and asked to be removed. To date (over a year later), Serv Pro has yet to provide an inventory list of the smoke damaged items they had taken out of the home, how insurance costs were determined in light of not having an inventory list and multiple unanswered questions. Not to mention leadership lacks professionalism and runs a business with unethical business practices. After escalations to Serv Pro leadership, they also failed to resolve and engage. Let this be your warning to take your business elsewhere. Have never experienced a company take advantage of the consumer in their time of hardship. Shame on you Serv Pro... 1/31/24 Update...thank you Dan Thorman for the response. When we attempted to resolve the issue with you directly, you "owned" our case under Thorman Enterprises despite it being bought out. Our family did escalate to the new leadership to include Brooke Fritchen (General Manager) and Matt Marchese . We were told Thorman Enterprises owned the claims. So which is it?? Regardless Thomean Enterprises, Brooke Fritchen, Matt Marchese, Serv Pro failed to resolve. Thank you for now clarifying on this review that you don't own the company...and that your new leadership named above also failed to resolve.

Brian Wiebusch Project Manager: We want to express our appreciation for the excellent demolition…read moreand cleanup service you provided us. It's rare these days to find an employee and company that goes to great lengths to satisfy its customers. I hope your success will show others that hard work and consideration for customers are values that are rewarded in society. Thanks again Best of Luck! The Dennisons

5 Stars all around, Great customer service, quick to come out, inspection was detailed and complete.read more

We suffered a major loss due to a malfunction in our washer. Our insurance adjuster recommended…read moreNCRI. From our initial call with Mary to the mitigation with Thomas and Tony to the restoration with Jerrell we couldn't be happier Their workmanship and attention to detail is outstanding. We could not recommend them more highly.

I am leaving a review as to let those coming after me, know just how unprofessional this company…read moreis. I used this company for carpet cleaning and laying LVP and would never ever recommend them. They never one time divulged the owner would not be doing the work, but a subbed out team would. I at the same time hired them to do vent cleaning. I had other contractors there at the same time ( painting crew), and they informed me having their duct work cleaned in their own homes, that 1-800- water damage did not clean my vents. so I hired another company to come look and they videoed my vents to show they were not cleaned at all. The 2nd company found a brand new roll of Duck Tape in tge vents that was about 40 years old, along with trashy build up, a few nails and other objects...showing they indeed had not cleaned my vents. my carpets lifted on the edges, not in just 1 room, but all rooms. Tcompany he subbed to for my LVP, could not speak any English and nit 1 time was a leader or manager there to oversee the work being done. 1-800-water did not know any of these guys. when 1800 came to shampoo my carpets they moved all furniture out of my livingroom and pinned my husband in his wheel chair in tge dining room, with a 5 x fractured back and 3 broken ribs. I found him pinned in for over 9 hours when I got home. pathetic, and would never use this guy / 1-800-water damage out of Trimble Mo. only 5 minutes from my home. I never recieved a refund on "their guaranteed work", I have 3 years to bring legal action and most likely will. Owner David, made every excuse in the book to quantify his work. Anybody wishing to see pics. Of his work feel free to reach out. DO NOT USE THIS COMPANY!!!!

After suffering a plumbing problem, I contacted our Insurance Agent, who recommended D&S…read moreRestoration Specialists. The owner, David Johnson came out within two hours to assess the water damage. He worked with our Claims Adjuster that same day and had a crew out within hours to remove items that were effected by the water damage and items that could be salvaged. His crew was polite, professional and proficient. David stayed on top of the "tear out" and the reconstruction, addressing my every concern with speed and efficiency. The level of customer service that David provided deserves more than 5 stars. I would highly recommend his services .

I am so dissatisfied and angry with Green's Carpet Cleaning and Maurice Green (which is a one man…read morebusiness; even though he told me he has a team of workers and million dollar clients). It took me a while to gather myself and my thoughts to write this review, but I feel the need to warn potential customers before they make the mistake of hiring this deceptive person for any service. I contracted Maurice Green, the owner of Greens Carpet Cleaning (GCC) last year to clean my carpet and my air ducts and I thought he did a good job. We work out at the same community center and I referred other customers from the center. One year later, I had a home fire. I wanted to use Maurice Green and GCC to do smoke the mitigation after he told me this was his expertise. I try to always utilize small businesses in my community whenever possible. I hired GCC to complete the cleaning and priming of the walls before the contractors and painters came in. Maurice assured me that he could do the job and that it was a regular service his company performs. He asked for half of the quote before service began and because I knew him, I obliged. WRONG!!!! SEE PHOTOS (all the white spots on the walls are where the painters had to go over and over the walls to smooth them out. A mess! From day one, after looking at his work, my gut told me that Maurice was not accustomed to doing major smoke mitigation or any at all, for that matter. There was paint dripping down my walls, but Maurice said it was the sprayer and that he was going to get another one. Maurice didn't have the correct equipment or ozone machines, because my insurance company placed those in my home from day one. After my insurance adjuster spoke with Maurice on the phone, the insurance adjuster called me to tell me he wasn't sure GCC could do the job. I told this to Maurice, but he assured me he could, I took him on his word. Maurice Green completely destroyed my walls due to the fact that he really didn't know how to use a sprayer (the new painters told me) and he let the paint drip down the walls without back rolling. It looked like a blind person painted the walls. Paint was splattered everywhere including the ceramic floor tile, walls and wood flooring. We had to clean paint off the fireplace and the walls were dripping paint daily. When I pointed it out, Maurice used the excuse (one of many) that his sprayer was defective. I finally had enough told him to stop and I was going to hire someone else. He then dropped the "F" bomb on me and got very aggressive with me. (Oh he also asked for more money in the middle of the mess, I refused.) I was in total disbelief!! Is this nut getting mad at me for messing up MY house?? After reading other reviews, I see anger is his M.O. and is often how Maurice does business. If you're dissatisfied with his work, he gets mad. Watch out, that is not a businessman or professional. I happened to meet a close relative of his, through a friend of mine, and his own family member told me to NEVER use Maurice and that he has been scamming people for years!!!!!!! AVOID this business at all costs!!!! On top of everything else, after the final cleaning, I hired another air duct company to clean out the ducts from the construction. Do you know that the ducts were not even cleaned correctly when Maurice did them? The new air duct professional pulled out old stuff from my ducts and without criticizing Maurice and GCC, he just said this stuff is pretty old, maybe he missed it. DO NOT HIRE THIS UNPROFESSIONAL, ANGRY RUG CLEANER!

We hired Green's Discount Carpet Cleaning Services to remove water and dry our basement after a…read morerecent flash flood. Most of the water was removed, but not all of it. Fans and a dehumidifier was left overnight. He came back the next day to get the fans and did get more of the water, but there were still visible areas that had water. After he left I saw that there was still water in the highly visible areas that he could not of missed. The carpet was still very wet when he left. The fans and a dehumidifier were only there less than 24 hours. When we called he was rude and argumentative. He said he was going to be back 2 days later at 10 am. When he was over a half an hour late, we called and he said he was on the way. He never showed and that was the last we heard from him.

If you are considering Phoenix Restoration for water mitigation or restoration, read this…read morecarefully. Phoenix Restoration performed water mitigation at our home in January 2025 following a sewer backup. What followed was a months-long ordeal involving undisclosed mold, mishandled asbestos issues, contradictory documentation, and unprofessional conduct. The most concerning fact: neither we nor our insurer discovered these issues ourselves. Our insurance adjuster uncovered Phoenix's own internal photos more than nine months later in a portal neither of us had access to. Those photos fundamentally changed the claim. This review is based on documented evidence and a recorded call involving Phoenix, the insurer, and myself. Key Issues: - Undisclosed Mold: Phoenix photographed mold behind drywall in January 2025 but never disclosed it to us or the insurer. The adjuster confirmed there was no mold documentation anywhere in the claim file. When questioned, Phoenix claimed a verbal disclosure but admitted they had no notes, emails, or records to support that claim. - Asbestos Tile Disturbance: Phoenix's own photos show intact asbestos-containing floor tiles before demolition and cracked, chipped, and missing tiles afterward. Despite this visual evidence--even when shown their own photos--Phoenix denied disturbing the tiles. The adjuster stated the photos clearly supported the homeowner's account. Contradictory and Unreliable Documentation: The insurer identified serious inconsistencies, including: - Drying logs with identical timestamps across rooms - Logs inconsistent with Phoenix's claimed site visits - Records appearing to be entered later in bulk - Conflicting timelines and unexplained equipment billing - The adjuster repeatedly noted that the records did not align with Phoenix's explanations. - Unprofessional Conduct: During a routine fact-finding call, Phoenix's representative became defensive, evasive, and hostile, refusing to answer basic questions. The adjuster had to de-escalate the call and later confirmed the behavior was unprofessional and unnecessary. - Adjuster's Assessment: Our adjuster, who handles claims nationwide, stated she had never encountered a contractor who failed to perform post-remediation clearance testing. She described Phoenix's approach as "very unusual," their communication as lacking, and their conduct as below industry standards. - Impact: Because Phoenix failed to disclose hazards, denied documented damage, retained photos internally for months, and produced inconsistent records, the insurer was forced to investigate long after the fact--delaying hazard testing and forcing us to reconstruct events ourselves. - Bottom Line -- Phoenix Restoration: 1. Failed to disclose documented mold 2. Denied asbestos damage shown in their own photos 3. Produced contradictory and unreliable records 4. Behaved defensively during basic information-gathering 5. Fell below industry standards, per the insurance adjuster I do not recommend Phoenix Restoration for mitigation or remediation work--especially where mold or asbestos may be present. Homeowners deserve transparency, professionalism, and safety. Feel free to review the transcript and audio file of the communication between Phoenix, myself, and my insurance adjuster: https://turboscribe.ai/transcript/share/6854478632927015031/ji7ufVhCh65uOTjfBF0q5Qe5aAkTT12nkiM-34gOdYA/2025-11-06-call-with-phoenix-250045657

Refer to Google review for more details... They didn't caulk the walling under the shower, creating…read morea massive mold problem. They straight-up lied about the length of the warranty (contradicting what they themselves had already told me) when they found out I was getting independent mold inspections, they refused to answer my questions about it, and they threatened me that they weren't even going to consider coming out to look at the damage they created unless I rescinded my honest review.

I do not recommend this moving company! They ruined a ton of our furniture and took 6.5 hours to…read moremove a two bed apartment even though the kitchen and lots of miscellaneous items were already moved. We ended ip having to keep our items in their parking lot all night until they could get us a different crew. I refused to let crew number one enter my home after watching them drop furniture and drag it across concrete! They only covered two mattresses the rest was just placed in a dirty truck and some against our dirty grill in the truck!Johnson After lots of headaches and back and forth foolishness (on their part) they gave us two options. First option is give us a full refund for the moving expenses and a nonsense payment of $807.00 for the damage. Second option is to change our policy to full value loss, have an insurance adjuster come out, not refund us for the move, and they give us what the insurance adjuster sees fit for our loss. We chose option one as I have no trust in these people anymore and am sick of living with filthy broken furniture. Had they let us know about the insurance and options before the move we would have made sure it was full value loss. Below are some pictures to give you an idea of how awful these people were! I'm still sick and not really able to understand how a company can be rhis awful to its customers. Take more pride in your work!!

They outsourced my move to a company I had never heard of (without even telling me), arrived almost…read morean hour late, charged more than the quote even though it took less time than predicted and never followed up with me. Bad business, scammers.