Kelly understood our expectations and provided outstanding arrangements. She worked on a very short…read moretimetable. Very pleased with the finished production.

The florist has SAVED MY BACON quite a few times! They have GORGEOUS product and can help you in a…read morepinch!! Thank you SO MUCH!!

Wonderful Customer Service. I called not knowing exactly what I wanted to send to a funeral home…read more The person I talked to was so helpful and answered all of my questions and what was sent was more than I expected. It was beautiful and better than I had imagined. I don't live in Bowling Green but I will call MacKenzie's from now on when i need flowers delivered to someone in that area.

We ordered flowers, the "Sweetest Touch" bouquet from this shop to send to a close friend who had…read moresuddenly lost her mother. We specifically looked for a small business to support instead of a chain. My mother placed the order after seeing a bouquet design on the shop's Facebook page that she really liked. She specifically requested a similar look and asked that eucalyptus be included. She upgraded to the premium option for $69.99 to allow flexibility in achieving that design. She attempted to call to clarify details but reached a recording directing her to order online instead. After tax and delivery her order total was $91.79. When our friend received the bouquet on Saturday, she sent us a photo. Unfortunately, it looked nothing like the inspiration image in terms of overall flow and design. (To be clear, our concern was not about color substitutions or specific flowers being out of stock, but about the structure and aesthetic of the arrangement.) I contacted the shop and spoke directly with the owner. I explained that we were disappointed with the design, specifically the way the flowers were in rows. During the conversation, I felt the owner was defensive and frequently spoke over me while I was attempting to verify order details. She suggested my mother may have been confused about what she ordered and mentioned that certain flowers had been replaced due to availability. She also noted that the eucalyptus included--approximately a stem and a half--was added "as a favor," despite the upgrade to the premium bouquet. The owner requested a photo to confirm the arrangement had been delivered properly. I texted her the same photo our friend had sent us. She claimed the image appeared edited or inverted, which it was not. (The text on the card is clearly readable in the photo.) She then suggested it was simply taken from a "bad angle" and then implied it was because the card had been opened. When I reiterated that the bouquet was for someone grieving the sudden loss of her mother and that we were simply disappointed in the design, I heard laughter from the shop owner. Whether intentional or not, given the context, this felt extremely hurtful and inappropriate. She stated she didn't mean to laugh but she didn't see the difference between the photo online and the bouquet we received and that even her other designer didn't understand. The owner asked whether the recipient herself was unhappy or if it was just me, and offered to send an additional vase of flowers. I declined, as our concern was about the design we had already paid for. She suggested my mother should have requested a custom arrangement or increased her budget. However, as floral professionals, we would have appreciated clearer communication upfront about what was possible within the selected price range. There were other arrangements displayed at similar price points that appeared more cohesive, fuller and thoughtfully designed. The owner ultimately offered 50% off a future order. Unfortunately, we do not live locally, and our friend was only there temporarily for the funeral. More importantly, we did not feel comfortable placing another order after this experience. What would have made a difference was simple acknowledgment: "I'm sorry we didn't meet your expectations. Let us make it right with a replacement or refund." That level of accountability and empathy goes a long way, especially when flowers are being sent during a time of loss. We are sharing this experience so others can make an informed decision.

I called BG Bloom from out of town. I spoke to the owner, Andi. She is so easy and delightful to…read moretalk to. Andi went out of her way to make sure the flowers were what I wanted. My friend, who was receiving the flowers, was having surgery. Andi made a special trip to her home to make sure she received the flowers and offered to redeliver the next day if needed. That is Real Southern Hospitality! She kept me updated and sent a picture of the exquisite arrangement. The flowers were fresh, beautiful and tastefully arranged. ( I even asked if the flowers were real!). They were! I am very pleased with BG Bloom Room. They are an exceptional florist! Thank you Andi with BG Bloom. You make the world beautiful in every way!

During a recent visit to Kentucky, I was searching frantically for flowers for my patent's grave…read more My go to florist was closed as were all others in the region...except Connie. I'm so thankful that a Google search led me to Connie. She was quick to respond to my calls and texts and was so accommodating and sweet. Within a couple hours of contacting her, Connie made me a beautiful flower arrangement exactly as I had requested AND at a small fraction of what I expected to pay. Plus...she did all this on a Sunday morning! Her customer service, attention to detail and quality of work are just amazing. I wish I could give her 10 stars!! Thank you so much Connie!! You did me a huge favor and I will not hesitate to recommend you and your shop to everyone I come across!!

Connie is absolutely amazing! Needed some rush flowers and not from the area and she took care of…read moreme. Very friendly, very professional and great price. I highly recommend her!

Aida was very patient and worked hard to take down a complicated order…read more Their prices are reasonable and have a good selection.

No communication regarding order or delivery time. My order still has not been delivered and I paid…read morefor delivery for 5/10. $11.99 delivery cost on top of cost of flowers. I have called numerous time no answer, emailed no response, even reached out to Bloomnation as they are partnered with them as a florist and they also unable to update on delivery status. They also called and emailed and no response. This is poor communication and customer service as it is now 630 cst Nashville time and still no delivery..Do better!! This order was an arrangement for my daughter, for mother's day. Disappointing to say the least! Update: Finally received response at 9pm that arrangement was delivered at 5pm but the arrangement looks nothing like what I paid for.. False advertising..buyers beware of this company!!

I picked up this Christmas arrangement on December 1st. I kept water in the dish. Today is…read moreChristmas (3 weeks later!) and the arrangement is just as beautiful! I'm so happy with Gallatin Flower and Gift Shop! Merry Christmas!!

I ordered a Christmas centerpiece for my sister and her husband. Very nice arrangement was sent and…read moremy sister was quite pleased. I am a retired florist (50 yrs) and glad I found Gallatin Flowers and Gifts. Not all florists I have used in the past are up to my standards. They do exceptional work and I highly recommend this shop!

Tried contacting these people but said the number was out of service. received a floral arrangement…read morefrom my son who lives out of state. The floral arrangement was beautiful, but he also sent a box of candy where the chocolate was old. I just wanted to call these people and let them know. The chocolate expired next month. Just wanted to let these people know so they didn't send this candy out to anyone else.

Big disappointment with the service and products from this florist. I ordered the large size of an…read morearrangement and paid for the "grande" but my Mother was delivered the small version. A typical fraud of shipping a smaller size and charging for the larger size. The picture I received from my Mother's caregiver proved the product delivered. The arrangement was delivered and left on the front porch in a chair for almost 2 days before we found it. No one knocked on door, rang door bell or called to make the delivery. My Mother and caregiver said no one knocked or came to the door. I hope that your experience is better than mine. When upgrading an arrangement, it maybe best to confirm what's delivered since you don't see what you bought.