We have found a new agent. We haven't met Troy yet but Darcie Weldon was wonderful and we are glad…read morewe are back with State Farm.

We were with State Farm for over 30 years. Changed because of poor service from our last agent…read more Went to another company- that was a mistake! Looked for a highly rated State Farm agent in our area, Troy Weldon's location came up. Darcie is Troy's wife. We met with her. If the rest of the team is 1/2 as good, we definitely found a winner Agent location. Darcie met us earlier than usual, and was ready for us as soon as we got there. We got our work done then chatted about hobbies, tv shows and life in general. Such a kind human If you are looking for a great insurance company , great rates, and kind personable employees, this is the place!

Quick, easy quotes! Same day coverage! Just needed Name, dob, address, and phone number to get…read morestarted!

I owned an insurance agency for over 20 years, until just a few years ago I had to medically…read moreretire, and almost didn't make it. It was "relationships" the actual person(s), employees, business owners that was important in my office. I guess things are different for this agency's employee base or at least Bill Shearer. Every conversation we had, whether written, oral or using technology, Bill's point he was driving home was not getting me a better insurance company (the 1 he did quote had been recently downgraded to a bbb financial rating -not optimal and the company rep who tried to answer my question about the rating didn't even know they were downgraded),k but what he could get .....and in his last email to me, he basically said: sign the agent of record letter and I can help you - if not, good luck. I HAD SIGNED 2 AOR's one made by me, the other he sent me electroncally, I signed and sent it, "he never got it." I'll tell you more about that day later.... Now I started my conversation after filling out their online form for a quote, what had happened that made me retire, that I knew their agency has a good reputation for service and how I came to that conclusion - which was why I was calling, after 23 years of being with another agency, it was time to shop agencies. Let me be clear, I am kind of a needy client, but there are reasons for that and because I know the industry. I had a coverage question ( I have cognitive issues now, so sometimes it's mot easy for me to understand things or have to relearn things) he explained it to me and almost made me feel stupid, because I had to ask again later - partly because of a difference in information I recieved from another carrier. He basically said: hey I told you that already...ok let's set an appointment which we never met because of issues with me, but also because of circumstances out of my control. .so here goes. I had rescheduled one meeting and was getting ready to meet Bill, but I didn't like his focus on commission and I wanted to wait till I had both renewals in my hand. So I called Bill told him what I wanted - he still wanted to meet and "get that agent of Record signed?" Ugh! Got to have it by the end of today or we'll have to wait a year".Ugh! OK, I'll get going. I go out in the garage, my tire was flat. Now I have Parkinsons and a disabled vet (which BIll knew) and while having great dificulty getting the lugs off - all but one and it broke my wrench. I called Bill to let him know I was going to have to call for assistance, which didn't come till later. I recieved at least 3 emails and a telephone call, basically telling me I have to the end of TUESDAY - that day or he couldn't help me this year (likeI'd go back). After the crew changed the tire, I thought about it and well be forgiving Robin...so I signed it and sent his electronic form/signature back to him. Left him an email telling him this, then later I left a message saying that I wanted to wait, until I had both renewals and this is what I got back: "I'm sure you tried to send it Wednesday but it wasn't completed properly or it wasn't submitted properly as I never received it nor is it completed when I go back into Formstack and check on it. I'm sorry this didn't work for you as I tried several different times and options to try and help you. Again, it's not that I CAN'T WAIT it's that these companies require at least 15 days to get an AOR changed over to a new agency and it's every company we have that require this. Today is the LAST day to get the AOR in as it would be exactly 15 days, so if you can complete it today, then great but if not, the company will not allow me to do an AOR for the auto as we won't have the 15 day window that they require." I" wish you the best as well and again I'm sorry if we can't complete this today as I tried all I could do to help you!" Issue 1: that's ok Bill I'm fine and the truck got fixed. Issue 2: Do you hear the Hey stupid?? Issue 3: You notice he says: "ITS NOT that I can't wait..." what I would have said was:' Hey, how'd it go after we hung up, you ok, truck ok? We can do this anyway you want, we can go with another company or go with the same company, I'll ask fora commission exception PARTICULARY because they have caused the problem by not getting your renewal out timely. Dana Nulty used to run a tight ship; I worked for Nulty as a carrier rep, maybe Dana's no longer there. I am going to copy this to the Operations Manager Ms. Tatum Culhane. IF YOU WORK WITH THEM BEWARE what the rep's focus is, let the buyer beware. Please forgive the typo's its very hard for me to type

From the owner: At Nulty Insurance, we seek to provide an experience for a client when they purchase insurance, not…read morejust a one-time transaction. Because we're always looking for creative solutions, we're able to provide something for everyone -- whether they're looking to protect personal property, take care of their employees, or insure their business. To do it, we offer amazing customer service and cutting edge technology in a fun, friendly atmosphere. Our clients know from the very beginning that we'll work hard for them and that we care about them, not as another number in a ledger, but as a partner. We understand that relationships are built by people and we're not afraid to show that we're fun and friendly.

Let me first start by saying when I bought my new house I left Ryan Smeader State Farm to save a…read morefew dollars. Two-years later I returned after several revelations: #1 - While slightly more expensive State Farm covers me for more things on my home and auto than my former provider. They have a few built in riders for personal items and things that my other provider wanted a lot of money to insure. They also offer innovative services I have not found elsewhere in my searching. #2 - They want to know me, my family, my goals and dreams and to do their best to protect that which I care about. My former provider had no relationship with me, had not not even taken the time to meet and get to know me. Because of that they allowed my policy to expire without so much as a call. By chance I realized that my insurance had lapsed and needed to get it fixed. My last company made me refill our paper work and submit documents and left me feeling that I was a new customer, and not valued at all. I can tell you from my previous experience Ryan Smeader State Farm won't let that happen. #3 - Great and wonderful staff. I worked with Christy and she was absolutely fantastic. Aside from her knowledge and thoroughness in her explanations, I found her to be extremely patient, competent and caring about my questions. She was not going to let me sign until we had exhausted all angles and questions of my policy and I love that. I need people in my life who are in my corner and honest/straightforward about what I am getting into. My previous providers documents were complicated, hard to understand and clearly written entirely by lawyers. It was not super clear at all angles what I was and was to covered for. While money is a critical component to every financial decision, getting the best coverage and support is even more important. I realize now looking back I let my short term thinking dictate my pocketbook decisions instead of realizing that Ryan Smeader State Farm was always going to have my back no matter what.

Great office everyone is so helpful!read more

Keep scrolling, don't even consider it. I think most of the reviews are friends. They made so many…read moreerrors on my policy, admitted it, but refused to credit my account back. Customer service is non existent. Losing a customer over their $32 mistake? I had "Jake" from State Farm cute . At first. All the way up to Lance Greer, incompetent. I found the errors and I had to fix them. Or tried to. "My Bad" was the excuse they gave me for their errors, really? State Farm? " MY BAD". I will be filing a complaint with BBB and the State. Also I will post this across social media so people are warned of how this agency operates. More to come. No responses from this office please I can't listen to anymore excuses. Be a professional. It's extremely unfortunate that they can get away with this. But I will make sure that potential customers have a chance to read the review and how they operate.

I've been with State Farm for over two years now, and again, I have to tell how great the customer…read moreservice is. My agent Logan is always so easy and wonderful to work with, every detail I need changed or every other type of insurance I need to add to my plan is bullet pointed on what I have covered and he ALWAYS keeps me at an affordable price. Everything from my vehicle, renters, to my newly started small business. I always reccommend this particular State Farm to all my friends family and colleagues.

Great customer service, & staff, lower rates, and excellent coverage. We were so glad they were…read morereferred to us!

Awesome agents, this agency goes through multiple companies to get the best rate and great coverage.read more

AVOID AAA INSURANCE. MY EXPERIENCE WITH AAA AUTO INSURANCE…read moreAFTER 20+ YEARS OF BEING INSURED BY THEM. I had never made a claim with AAA yet recently after leaving my car lights on the car would not start. Since I Pay AAA Insurance for Road Side Assistance, I contacted them. Road Side assistance did show up with a van full of batteries to sell. I explained that my car only needed a jump start. The tech proceeded to tell me all the reasons why I should replace my battery. After much to do he brought out his battery booster kit for jump starting cars. It did not start the car and he said it was because my battery had been drained of too much power. Because I was not going to purchase a new battery, HE LEFT. Yes AAA rode side service left me stranded. I called a friend and without a problem we jump started my car. Four months later that same battery continues to start my car every day. Afterwards trying to deal with AAA regarding this situation was always the same "I'm sorry this should not of happened. Please call back and ask for xxxx department for assistance." After hours on the phone with AAA I was told that the tech followed company procedures. AAA was ok that I was left stranded since I didn't want to buy a unnecessary new battery from them. Imagine how AAA would handle a claim if my home had a fire or my car was in an accident. I don't need to find out, I already know how AAA handles claims. There are plenty of other companies that sell reputable insurance.

The prices are the ONLY reason I decided to switch to AAA. Based on the customer service I…read morereceieved I wouldn't even give them a full star. When I first saught information I was helped, but I felt as though I was a bother to the representative. When I called back after thinking about it, & deciding I wanted to pursue with the coverage. I called, asked for the person who I had been working with & was told he was unavailable. But when I told the woman who had anwsered the phone I was ready to begin coverage, he then became available quickly to accept my money. After paying & receiving a copy of the proof of insurance via email, I replied with a thank you & a simple question about my member number for the membership I just purchased & got the response in all caps "I'LL SEND YOU A CARD ... " I found that to be completely rude.