After being kept waiting for more than a day by another company (steer clear of Allen Service) when my air conditioner broke, Northern Colorado Air really delivered! Though we had to pay the after-hours charge, I think we still paid less (or at least equal to) than what we would have paid with another company. The tech was knowledgeable and very quick - once he identified the problem, things were fixed and the a/c was up and running in less than 30 minutes. I really appreciated that they were able to get someone out on a Friday night who knew what he was doing. I'll definitely be using this company for any HVAC issues I may encounter in the future. read more

Always friendly and courteous, on time, and reasonably priced. Parts are highest quality. Installation was quick and without trying to sell more. read more

The credit card information was requested before the technician went to the house to check. He took some pictures and recommended to replace whole system. On next day, the owner find another furnace technician and fixed the problem with very little cost. Not trustworthy! read more

On the eve of what is going to be our coldest weather event my heater decided to stop working in the late evening. (short cycling and blowing cold air) I called a few 24 hour providers. One did not answer (hmm) One offered a Saturday appointment (it was Thursday night) the other put me "on the priority list" Lo and behold NCA said "i think we can get someone out" and they did. Benjamin arrived an hour or so later, quickly diagnosed the issue, thankfully had the part and was able to get the repair done. And I was able to sleep. Thank you NCA and Benjamin. Great service. read more

I had a great experience with this company 4 years ago when I purchased an ac unit. The price and service was excellent. Recently, my furnace started short-cycling and I was left without heat on December. On a Friday night. I'm prepared to pay an extra fee, but I was disappointed that the prices were tantamount to gouging. Ronnie, quoted me $120 to show up and $140 an hour thereafter. Honestly he seemed a bit flippant. If I didn't like it, I could go without heat fur the weekend and call the "girls" in the office on Monday to book. I ended up calling Good Guys, who charged $99. I ended up buying a new furnace and they waved that fee. In the end, I spent $4800. read more

I forgot that Northern Colorado Air installed my latest furnace / AC and I called the "other guys". Bad decision. The other company decided I needed a new system for $2500 minimum. The guy said my CO was too high by showing me the CO ppm on his meter. There was no calibration sticker on his meter. After he left I looked through my records and discovered Northern Colorado Air had done the install. I had them come out and they did an inspection finding that the igniter needed to be replaced. Fixed it for a very low cost. "Other guys" have a bigger company but that's because they are thieves. read more

Great experience with NOCO Air and Ronnie who came out to fix our AC. All we needed was a new thermostat. He double checked all aspects of the system, installed the new thermostat, programmed it, and walked me through not only what he looked at but programming/using the new unit. Appreciate Ronnie's work and professionalism! read more

My opinion was pretty mixed on this company. Our furnace went out and so we called. Initially, we were told a technician couldn't come out until the middle of June (it is April). After some family called the owner, they got someone out that day. The technican was great and let us know that the entire furnace needed to be replaced. The estimator came out a few days later so he could come up with a quote. The problem is with the financing. We submitted our information and were notified that we were approved for a loan. Signed the paperwork and got it submitted. A few minutes later, received and email saying that we were denied because they won't go through a third party...I feel like this is a complete bait and switch. First we are approved but now we aren't? Something is fishy here. Now we are being told that they will only do a 3 month term on a loan. The whope reason we need financing is because it was an unexpected expense. Guess we will have to go without. read more

Technician Ronny Allen came out to our house for a general check & service, and was as nice and quick as he could be! Very courteous, wore the clean booties so as not to track in snow and dirt on our already snow and dirt covered floors. Was very friendly to our three large and rather intimidating dogs - who also liked him very much. He was on time even despite the rough roads due to a snow storm! Thanks! read more

I made an appointment over a month ago to have someone come out and clean my furnis today. I called earlier today to confirm my appointment and over the phone. Mike told me they would be at my home between 2pm - 4pm. I took over work early to come home. I waited, & waited and when it got. Lose to 4pm I called them to see what happened. The receptionist who answered the phone was rude and blew me off. I asked to talk to Mike, and after a long wait on hold he answered, and also blew me off. "Whatever, it happens, I can reschedule you, but no one is coming today. How about Thursday?" When asked who the owner was, Mike replied, Mr. Griff, but he is old and doesn't work here anymore." Soooooo does that mean Mr. Griff doesn't care about his customers. Or how they are trated by their staff? Because that is what it sounded like to me. Mr. Griff I would hope, and Im pretty sure you do care. Your values and business approach to your customers is not being upheld at your company. The tone of voice and the unprofessional behavior of your staff was shifty today. I will share this negative review on every platform several times let people know that your staff does not conduct business morally. Taking into consideration the time and money of its customers. read more

We needed service on our furnace. They worked around my schedule, and came out the same day that I called. Matt arrived right on time. We would definitely recommend this company. read more

NoCo Air has been an excellent choice, first as a service provider, then as a source for a new unit. Three years ago ac died. They came out quickly and noted that outside portion of system was in bad shape (it was 18 years old.) technician said he could install a small electrical part to boost voltage in failing area and possibly get a few more years out of it. Polite and professional. Last year same outside unit died. Got several prices and they were as low as others. New unit installed fast. City inspector came to check it out (required here) and when I told him who had installed it, he said, "I don't expect any problems. They always do very good work." Just had system check done prior to one year mark. Coolant low due to a slightly loose connector. Refilled with coolant, tightened fitting, and everything else inspected. No charge! When my furnace goes out (inevitable, as it is now 21 years old), I won't bother to get multiple bids. I'll get it done right the first time by a company that stands behind its work. read more

My initial complaint has been fully resolved by Jeff the General Manager. Apparently, some of the front office staff took on more authority than they actually had. Jeff was extremely apologetic and made things right for me. I will definitely use Northern Colorado Air for all my future HVAC needs. I would now highly recommend them. My complaint with this company is not related to the technical quality of their work; rather it concerns their customer service in the main office. This company installed all the HVAC in my new home. After about a year, the outside AC unit settled over 6.5 degrees out of spec which can cause the compressor to get insufficient lubrication over time. Every time I called, I was put on indefinite hold. Finally, after numerous calls, the office manager answered. She refused to send someone out to level the unit even though I agreed to pay for the service since my home warranty had expired. I have had to seek a third party to level the unit. Since installation of the outside AC unit requires leveling, they certainly leveled it when they first installed it. I cannot understand their refusal to correct the out-of-level, especially since it can affect the warranty. Because of this unresponsiveness, I must now seek another HVAC company for any future needs. read more

We had replacement water heaters installed today to replace our 21 year old State gas heaters, originally installed by NOCoAir. These are Bradford White, and we don't know anything about them yet. But Scott, our technician/installer -- was great to deal with, easy to understand when he explained technical stuff, and did the job in 3 1/2 hours for the two water heaters. Time will tell whether we bought quality heaters, but so far my experience has been great. read more

I requested Ronnie again from NCA as I have previously found him to be professional as well as extremely knowledgeable for my six month Check on AC and furnace. He is efficient and thorough in job completion and I trust his expertise. Thank you Ronnie! Jan Widdel read more

I got an A/C quote from one of the "comfort specialists." He rushed through the process of looking at the furnace and vents and didn't even bother to look at the potential pad site. Um, isn't this important? He rushed through the quote talking so quickly that I could barely understand him and then he said, "Well, do you have any questions besides the obvious?" This is a big purchase for me and this sales rep was beyond rude. I got a quote from Poudre Valley Air as well and they were extremely professional and respectful. Even though their bid is higher, I'm going to work with them since they actually value their customers. I don't usually write reviews of any sort but this NC Air rep was a total waste of my time! read more

The technician that came out to service our furnace did a fine job. The service was thorough, and he found the issue and fixed it promptly. We didn't even have to wait for a part, as he had it in stock in his truck. I would have given them a 5 star rating for the service. However, they charged me for a service fee, parts and labor, as well as a diagnostic fee. Isn't the whole point of the service to determine what is wrong? I have no problem paying for service, parts and labor, but I felt like I was double-charged. read more

Northern colorado air is extremely high in customer service, staff, technicians, quality of work and pricing. Dylan Peterson was my technician today for my furnace winterization and was awesome. I will only use this company for all my furnace and related needs. Highly recommend them. read more

Too expensive, charge $290 for change a flame ignitor. The average price for a flame ignitor is $30.00

Not too often these day s that a tech shows up on time, puts on house booties, covers all of your flooring does the job correctly, vacuums up when he's done and does it for a competetive price. Amazing , knowledgeble, friendly and courtious service. I will never call anybody else. Bobby was great ......can't even tell anyone was in the house exept that everything works correctly now. Can't thank these guys enough. read more

They did a very good job. We will recommend them. They were friendly and came on time. They were very thorough in their information.

Terrible installation on new furnace and poor follow up on promised service