Excellent customer service for Allen's giving saved a lot of time and money on a flash set up with Westcott shot on location with Jc Carey and liv the model super pleasant and easy to work with. Overall Allen's has the best pricing for gear new or used. You can't go wrong here. Fitzpatrick and the other team moments are super helpful and knowledgeable. read more

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I placed an order online on their website for a camera that was listed as in stock. I was very excited because I have a trip next week and I really wanted to take this camera with me. Hours later, I received an email stating that my order had been flagged by their "Fraud Department" and canceled. I called the business as soon as I saw the email. The first person I spoke to let me know that it may have just been an error and that they still had cameras in stock, so it gave me hope that we could figure something out. But then he transferred me to a woman who told me that my order was flagged because 6 other people in my area had also placed orders that were fraudulent [???????]. I then asked if I could re-order over the phone since it was clearly a mistake on their end, because I'm a real person, my card was charged, my mailing address is residential and real, and she said no, because they actually don't have any of those cameras available anymore. I understand that they are a small business. I found them online through reviews from others, but the process they follow for fraud detection is flawed. They claim they want to "protect their customers," but having a system cancel orders just because multiple orders are coming out of the same area is a terrible way to run a business. I would have preferred if they had just called me before canceling my order. read more

I bought my first Canon 5D from Allen over 20 years ago, and over the years have added over 10 more for my wife and I. All of my lens purchases have been through them also, mostly new, but several first-class used lenses as well. My experience has always been excellent. The sales team has exactly what I want, friendly, courteous, and have gone the extra mile to help me get needed equipment whether at home or on the road. The prices are always equal or better than even the giant NY retailers. I've been a professional photographer for over 50 years and they take the worry out of my equipment needs. A+ read more

I've bought several cameras and lenses from them. They are my go to place. I was introduced to Allen's by my photography instructor. I find them extremely knowledgeable and well-stocked. I highly recommend them. read more

Just traded in a Fuji X100F for a newer X100VI. They gave me top dollar for my old camera and completed the transaction very quickly, professionally and honestly. Further, they sold the X100VI for the MSRP, and not the jacked up price on Amazon and some other less reputable places. I was very impressed by their customer service. I found them much more pleasant and personable to deal with than the bigger firms like Adorama and B&H. I highly recommend them for your photographic needs. read more

I have always had a great experience with Allen's Camera. The store is nice, the staff is friendly and helpful, and it is a real photographer's asset in Philly! read more

Had 8 mm films put on a cd they did a great job, added music and gave our film a name

Very happy with Allen's camera. They shipped the Leica Q3 thumb grip quickly and product arrived as described.​​​​

I bought a Nikon Z 180-600mm VR lens. What an amazingly easy purchase! After ordering from a large NYC store, I was discouraged that the item was backordered and customer service indicated after a couple of weeks waiting, it could be 2 more months before I could receive it. I heard about Allen's watching Jared Polin, so I went online and they had it. Two days later... bam it's here! Great service quick and straight up easy. read more

I'm located in Los Angeles, but Allen's Camera & Video has been my preferred retailer for my camera and video gear. Obviously there are other brick and mortar retailers with a bigger online presence like B&H, Adorama, Samy's or even Amazon, but I've found in my experience that Allen's has been quite good with getting their inventory in and out to customers in a timely manner. They've also responded to correspondences in a timely manner, whether it's with questions on gear or selling gear. Overall, unless there's a dramatic shift in how they do business, Allen's Camera & Video will be my go-to supplier going forward. read more

READ RETURN POLICY. I bought a $6000 Leica camera and after using it inside my house the day after arrival (with less than 20 shutter actuations), I wrote Brandon who told me it would be 20 percent restocking fee. So I'd be paying $1250 for unboxing the camera and returning it 1 day later. I opened the box and the camera already didn't feel like the right fit. I took photos of light in the house. Not a good camera. I'm going to speak to my local Leica sales rep and show the photos. Maybe it's faulty and was sold to me. I do not know. i could see paying 10 percent considering these circumstances but 20 in this case is highly unethical. I bought a $7000 Leica body from Allen's a few years back. I'm a professional Leica shooter. They clearly don't care about customer loyalty. I wanted to start again supporting a local mom and pops store considering I buy a lot of gear but I understand why these places are dying out and will over time. Poor and unethical treatment towards a loyal customer paying for high end gear is poor business practice. even B and H is much better with costumer service. Thankfully I'm connected to a large photo and galley scene here in NYC and abroad and when am asked where to buy will no longer recommend Allen's read more

Bought a used D810 and 24-70 lens. Both items arrived exactly as described. The camera had the aprox shutter count as listed online. So no complaints. Two minor spots I discovered on the sensor, but for a used DSLR of this age thats actually not too bad. Nothing that I can't fix in Lightroom until I get it cleaned. I would purchase here again. read more

So I've been doing business with B&H Photo and Adorama for 20 plus years. NO MORE. I heard about Allen's Camera from a friend of mine that works in the Philly area, and from a YouTuber I subscribe to - Jarid Polin - so after the last horrible trade experience with Adorama D810 to D850 upgrade I thought I would give Allen's a try. WOW! WHAT A DIFFERENCE!! I called the store, spoke with a nice guy who knew exactly what I was trying to do. He suggested I email info@ and someone will be in touch with me. Literally 45 min after I emailed, Brandon called me and we worked out a great deal on my trade up. It couldn't have been easier. I sent the gear to Brandon, and within an hour of them receiving the package, Brandon called me a said your new stuff is on the way thanks and we appreciate your business. Are you kidding? You don't find customer service like this, especially with the guys in NYC. All my pro photo and video business will now be done exclusively. Great Job! Thank you! read more

Order was deleted and refunded by their "fraud dept" after being approved. They said my IP address does not match the shipping address. Lol how can you be a modern e-commerce supported business and not understand or appreciate how stupid this is? And to top it off they wanted to force me to use PayPal as a workaround. I purposely do not use PayPal. Thanks for wasting my time. read more

I was in the market for a Canon 5DSR when Canon ceased production of the camera. I checked all the usual websites to see what was available. The Canon USA website was out, even for refurb'd cameras. I then found Allen's Camera & Video had a used camera in excellent condition at a great price. I emailed an inquiry about the camera, and received a response in about 20 minutes. I ordered the camera on 12/16, and it arrived overnight via UPS Quantum shipping. The camera was in its original box with all the accessories. Its condition is excellent+ with no obvious signs of wear! I highly recommend Allen's Camera and Video. read more

Fantastic service! Lightning fast shipping and Perfect packing for 2nd day air to Tacoma, WA. I called to order a used lens from their website, and needed it within a few days for our honeymoon. Not only was the service friendly and helpful but the lens is great too! So glad my friend recommended these guys. Will definitely buy again if needed. read more

Allen's is amazing, a reputable camera store reminiscent of the old mom and pop camera shops of the 1980s where you really feel the local guy really cares about you. Before the big box stores took over. Although all the salespeople are great I have loved dealing with Rich Weaver who is so very knowledgeable about everything photographic. The customer service is incredible. They will help you work out any problem you have, making important equipment decisions, informing you of technology trends in the marketplace. Shipping is efficient and I always receive my packages safely and well packaged the next day. I highly recommend! read more

Everyone is ultra polite and helpful . Superior customer service is evident as you witness the staff deal with clients in the store and on the phone . Thank you Marlena for all your help and care today . read more

Very happy with several purchases from Allen's Camera. The first thing I purchased was a Wimberley Gimbal Head used, then a Canon Battery Grip for a Canon 5D Mark IV, Canon 1.4x Extender all used. All were in new condition. I was hesitant to purchase a lens from them because it cost a lot more money. I called them and asked about the lens. They told me they try to accurately advertise their lenses and looked at the lens I wanted. I bought it and couldn't be happier. It came in the original box and appears as new. Functions like new too. I will be looking here before I buy any other used lenses. Got it in 2 days also!! If I could give over 5 stars I would. read more

Allen's comes up in every conversation I have with other local photographers, I am quickly learning that this place is an institution. I've shopped at the other big local retailer over on Street Rd and while Allen's is smaller in size, I think they have a better selection...well more suited to my taste. I'd say while the other place fills its space with a little of everything, Allen's has a lot of specific things and a few extras to boot. Namely a ton of Canon and Nikon gear with all the accessories and a good selection of used bodies and glass too. I didn't get enough time to explore the used medium format gear, but will do so soon. They also seemed to have a good selection of products for your home darkroom, be it analog or digital. As Kevin said, their prices are competitive for a brick & mortar, but you will find everything a good $10+ cheaper at a reputable on-line store. That said, you can't put too high a price on personal service. Having someone to go to when something goes wrong, or when advice on a product is needed is worth the few extra most of the time. all in all a good little camera shop that I am sure will be getting more of my money soon enough. read more

I brought in an ancient Polaroid camera and was trying to fix the exposure of my images with a flash. It was looking pretty bleak but these guys really took the time to help me figure out what the issue REALLY was. It was pretty busy too so I was surprised at how much time and care they took with me. They totally helped me fix my Polaroid and I unfortunately didn't get to buy anything from them because it wasn't really an issue of needing a flash. I would 1000% recommend them for your photography needs. Incredible service. THANK YOU! read more

I first went to place because I am always curious about local brick and mortar places. My first experience was ok. I was looking for the Benro Travel Angel and they had them in stock. A worker pulled one from the back and kinda shoved it in my face and left me to open it up and figure stuff out myself. I already drove the 30-45 min there so I got it anyway. They also have a great selection of everything, but as for customer service..... I was checking their website out one day at their used section for Canon L's. I believe I got the owner/manager and I asked about the 70-200mm L that they had. I asked what I thought was normal questions, "Who owned it before, what did they do (wedding, hobby, sports), etc..." He responded by, " What kind of questions are those? Its a good lens, great glass...." I don't know about most people, but before spending more than $1000 on USED glass, I would like to know if there's cuts on the glass, if he was a wedding photog you know there's at least 20,000 shots on it..... Sorry, lost my business bud. Go to Webbcam in center city. They treat customers from first-time buyers and pros with the same respect across the board. read more

WOW. A REAL CAMERA STOrE! I heard of them thru Fro Knows Photo videos on YouTube. I called - they explained -I purchased and it arrives the next day. Nice on the phone - same price as B&H and the perfect camera store transaction! Thanks read more

An excellent photographic store on the old fashioned bricks and mortar model - compact and well organized with a knowledgeable staff. They have a great selection of pro gear and accessories, and the store maintains a good inventory. An incredible inventory, when you take into account that they have half the floor space of Calumet or NYCV. read more

I've only been to Allen's twice as I recently discovered them about 25 miles from my home in another state, but they're a great group of people serving the photographic community in an way that's been disappearing...I worked for years in a local camera shop through high school and during and after college, and I appreciate knowledgeable salespeople and the opportunity to interact with like-minded and supportive individuals. Yes, we can shop online, but Allen's prices are the same and you can get hands-on with the equipment and judge things against their competitors firsthand. If you're into photography, make the trip here. Justin was super helpful and I appreciate Brandon taking in my trade. read more

Thank you so much for your help in selecting a camera for a new photographer. Rich was VERY knowledgeable and explained things clearly and in a non-condescending way. He helped us make an informed purchase in an honest and trustworthy way. It was clear the store exists to support photographers at all levels, with lots of merchandise and friendly experts...and no slick salespeople. We will return for upgrades and accessories as we are ready and we will recommend Allen's to everyone. Thank you! read more

Love this place! What a great and friendly staff! Everyone is knowledgeable and is aware whats going on in their work place. No need to ask another employee or the manager to waste anyones time. A lot of camera stores should learn from this place rather then be rude and snobby. read more

I found Allen's Camera on the internet because they had two lenses that I wanted for a family trip. Although their pricing was good and their website showed that the lenses were in stock, I wanted to be careful that they would arrive before we left, so I called before ordering. Both representatives I spoke with were very helpful and courteous - and coordinated expedited delivery at a very reasonable upcharge to standard shipping. The lenses were shipped the same day and arrived exactly as promised. I've purchased camera equipment elsewhere in the past but, after this first-class experience, I will now look at Allen's first. read more

I thought I would give Allen's Camera a try after shopping at New York Camera for many years. I bought 2 canon cameras and 2 canon L series lenses. One of the L series didn't have image stabilization and I returned it on the same day. They had the nerve of charging me a restocking fee and claimed the lens hood was damaged. This was after spending several thousand dollars on camera equipment there. Well, after the Allen Camera experience I went back to New York Camera for future buys where I find the owner and staff to be more reputable. So long for good, Allen Camera! read more

I had bought equipment from Allens Camera. But in my recent experience there I left never return back. Their customer service is terrible. I went in to check a used Canon 5D mk IV. While they were willing to show it to me they were really disrespectful. read more

Visited Allen's Camera and was helped by Brandon. He was extremely kind and patient with me. I'm not a very decisive customer, lol. Ultimately, I came away with the camera that I want and for a very good price. Thank you, Brandon. Will be back. read more

Came here on the off chance they would purchase some old camera equipment I received from family members. Now keep in mind I don't know anything about photography. I went into the store which was bustling and lively. Greeted quickly and explained I was looking to get rid of some lens. Was Informed they generally just do trade ins but will look at what I have, to see if anything was worth purchasing. The technician checks out the lens and shows interest in one but has some dust in it so they chose not to purchase. Everyone there was polite and efficient. Would certainly recommend this store. read more

This place has everything and the staff is awesome. Plenty of knowledge among the staff. Great deals on both new & used gear. Their website is equally good. read more

Allen's Camera & Video - Photography Stores & Services Near Me - Levittown, Pennsylvania

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i was interested in trading my wife's r5 for the r3 and came across allens camera while watching a Jared Polin review and he mentioned Allen's camera. I emailed via their website and provided information on her trade-in. Brandon was the contact and confirmed they had the r3 in stock. in a timely manner, within 10 minutes we were corresponding and after a few questions a value was given. After a brief follow up call to explain the camera was in like new condition except a few small marks around the eyecup, brandon indicated at most perhaps $100 may be deducted. He also informed me there was a special canon event the following day where and addition 10% would be added to the trade. I decided to take the 4+ hour drive from Rhode Island hoping the deal would be done as indicated. The team there exceeded our expectations and was the best experience one could imagine. They honored what was discussed over the phone, super friendly and engaging and it was a pleasurable experience. They even did a firmware update on my 1dx3 while waiting and gave us a beautiful signed print that Jared just took from the philies game. We just missed seeing him at the store and would have been extra special to meet him as he does a great job. Jareds spot on review of Allen's camera 100% influenced me to contact them and take the long drive. I have made purchases in the past from BH and the experience was always positive but the personalized service, total transparency, friendliness and honesty made this a wonderful experience and won me over for future purchase- which will be many! read more

Allen's is one of, if not the BEST Pro Camera shop on the East Coast. Their selection and inventory is beyond expecations. If you want or need something they have it 99% of the time and if they don't they'll get it for you in a few days. Their staff is 5-star. Their attention to detail and willing to help with beginner to highly complex professional issues are beyond reproach. Whether you visit in person, online, or via phone, you will be satisfied. read more

Allen's Camera has been around since I can remember. My father was a customer there and I now am a customer there. The staff here is very friendly, helpful and knowledgeable. They carry just about everything for beginners to pros. I find their prices to be very competitive for a brick and mortar shop. I'll continue to shop here as long as I live in the area. read more

I went to Allen's to buy my first DSLR and I sort of expected a snotty, we're a pro shop, you're just an amateur sort of vibe but I didn't get that at all. What I got was fantastic customer service with tons of information explained to me in a way in which I could understand. It was all simplified but I wasn't talked down to and I really appreciated that. They sold me the camera I wanted and went through all the different kits, lenses, and rebates to find me the best deal on the best options for me. There wasn't a hard upsell on the camera, lenses, or various accessories. I'll be back for sure. read more

This place has incredibly good deals on some used equipment. I purchased a used d7100 for $600 and some change and that included shipping! It was the only d7100 that they had used and for that price I was an idiot not to buy it. When I got home and opened the box I felt a warm tingling sensation in my heart. I now behold before me a tool said to have been forged by none other than Zeus himself. I held its mighty girth in my hands basking in the ambiance. But to my surprise something wasn't right. I took a closer look and... It was filthy like its previous owner had taken it backpacking across the Sahara. I opened the front cap and I thank Sasquatch I didn't just slap my lens on it and start shooting. There was sand, the kind you'd find on the beach, all along the f-mount. Oh it was grim. I spent the following hour walking my dog; then the hour after that was spent cleaning this poor neglected defenseless camera. After a thorough cleaning I took it for a test drive. "HOLY SHIT!" I said to myself. " I love this camera!" To the staff of Allen's: thank you for this amazing camera but please if you take anything away from this let it be to clean your used products before selling. Also there was a bag that just had a power cable in it, doesn't even go to the camera. It looks like a laptop charger. I don't know if this was an isolated incident or not, I do continue to do business with you but just something I thought you might want to consider. read more

With photo gear prices going through the roof after the disaster that hit Japan, Allen's Camera has been one of the few places not taking advantage of the situation. While other store are demanding 20%+ over MSRP Allen's Camera has not budge because the manufacture has not raised the prices contrary to what other stores are claiming. Thanks for my Nikon D3s Allen, and thank you for running the type of business that would NOT take advantage of the human tragedy that Japan faces. read more

When I can't find my Nikon gear in New York City (surprising right you would think we'd have it here with all the camera stores but we don't always) I call up Allen and he always seems to have it. The service has been excellent and shipping is very fast.. I highly recommend Allen's camera store. read more