I have had an appointment scheduled at Family Allergy & Asthma for quite some time now. I drove two…read morehours last night for my scheduled appointment at 8:30 AM The following day. I was told to be at the office fifteen minutes prior to my appointment, so at 8:15 AM, I was there. After waiting until 8:40 (ten minutes AFTER my scheduled appointment), I received a text saying my appointment has been canceled due to incoming weather. Having sacrificed my time and taken a day from work, I am appalled by this office's unprofessionalism.

I was referred to Family Allergy & Asthma by my primary physician. I'd recommend that you skip the…read morered tape and schedule an appointment on your own if you suspect that food and/or outdoor allergens are hindering your daily experience. The staff was friendly and welcoming. In addition, my doctor was very knowledgeable and explained the process and treatment plans thoroughly. Be prepared to undergo a detailed back prick test and maybe multiple skin shots in the arm. Whew! If you are afraid of needles, this part may be overwhelming. Unfortunately, I'm allergic to grass, some trees, dust mites, and ragweed, but I am now more knowledgeable about how to treat my allergies.

The staff are incredibly rude. The receptionist sits behind two computers and doesn't greet you,…read morejust says that you need to pay a copay. The office is dirty, and the only person that was helpful was the MA. If the options weren't so limited, I'd go somewhere else. I do not recommend this place. If you can go somewhere else, go elsewhere!

This is probably the worst healthcare place I have ever had to work with. Do not go! My vials are…read moresent to my primary care doctor for injections. The staff has had to make several just to my sent on time. Also, the nurse practitioners and the lab workers never answer the phone and when you leave a message they never call you back.. I have been waiting a month for a very simple answer to a question. I choose the make an appointment option to talk to a real person. The appointment people who are in the office with the nurse practitioners and lab people have sent several messages to them but no one will return my phone call. Do not go!

Great for general allergy care, but my autoimmune disorder that was presenting with chronic hives…read morewas dismissed for 2 years even after questioning why my treatments weren't working. Always get a second opinion if your direct line of treatment is failing. The doctors there should know this but because I was told over and over my issue wasn't autoimmune without being sent for more labs and my much needed treatment was postponed much longer than it needed to be.

We currently live abroad but had been in Lexington as several members of our family were having…read moreundiagnosed symptoms that we were worried relate to either allergic or gut/diet issues. We saw Elizabeth Mentzer and her team and can't say enough about how helpful, friendly, and insightful they were. The team was able to get the whole family in on short notice, and were flexible and accommodating during our various visits. Very friendly and helped make our trip a success. Elizabeth Mentzer had some excellent advice and felt like she took the time to listen and understand our concerns and customize the testing accordingly. So very thankful we found them and would highly recommend to anyone wanting to explore allergy or other related symptoms. Thanks again from Singapore!

Very professional and personable physician and staff. Dr. Overbeck took time to explain her…read morefindings in detail and did not rush.

The doc is great, the office has completely fallen apart from a service perspective. The wait time…read morefor shots is LONG and disjointed with what seems like a new person every other day. There's zero communication and the place is crowded ALL THE TIME. I wonder if the doctor even knows customer service is terrible! Please someone in the office wake up and run a better operation.

The office staff and doctor are capable and friendly. However, the billing service that the clinic…read moreuses is an absolute disaster. We have gone months without receiving any bills, then will suddenly be notified that my allergy shots cannot be mixed because we owe several hundred dollars. The clinic itself cannot see the billing service's records, and the billing service cannot see the clinics records (according to the office staff). The result is that the patient is left with no real way of navigating what they owe, whom they owe it to, and no recourse when a questionable claim is made by either the clinic or the billing service that money is owed. Finally, we resorted to paying for my child's visit up front so that we wouldn't have to deal with the headache later on. We paid several hundred dollars in the office, only to later receive a bill for that same visit from the billing service. The clinic could provide no insight as to why this might have happened or whether we, in fact, actually did owe the money in question. It's a shame that the quality of care, which has been largely satisfactory, is outweighed so heavily by the awful experiences we've had with the clinic on the financial end of things. According to the office staff, mine is not an isolated case, and other patients have had frequent issues with the billing service. I don't know if they've complained or explored going with another service to provide a better patient experience. In any case, I plan on moving on to another allergist soon.

I wish I could give them less than one star. I fully understand that we cannot control the weather…read morebut we can control how we operate as a business. We got up and drove to an appointment only to get an email saying they canceled us 20 minutes after the appointment time. I also manage a business so I got out of bed long before work time to decide whether or not to cancel due to inclement weather. I did not want my clients to drive to the office only to find out that we were closed. It takes very little effort to put an announcement on your website and shows your clientele that you understand that their time is valuable. This complete lack of respect for patients is a clear sign that the organization is poorly managed. Apparently, this group is still of the old school opinion that only the doctor's time matters. They sure don't mind telling you that you must give them due time and notice if you need to cancel or you will be charged for an appointment. Patheti!

I have had an appointment scheduled at Family Allergy & Asthma for quite some time now. I drove two…read morehours last night for my scheduled appointment at 8:30 AM the following day. I was told to be at the office fifteen minutes prior to my appointment, so at 8:15 AM, I was there. After waiting until 8:40 (ten minutes AFTER my scheduled appointment), I received a text saying my appointment has been canceled due to incoming weather. Having sacrificed my time and taken a day from work, I am appalled by this office's unprofessionalism.

Friendly, empathic, and timely. The staff was very courteous and was concise about waiting times.read more

I'm a very anxious person when it comes to going to a doctor, simply because I've had bad…read moreexperiences lately and didn't think I was ever going to find a good doctor at anything. I came hopeful and I wish that Dr. Livas was a primary doctor, bc he was so caring with me and my son. The whole staff, front and back, were very kind and knowledgeable. I didn't think going to a doctor, let alone an allergist would be so pleasant. I'll be recommending everyone I know to him! Where's the 6th star review?