This location could use a little tlc but considering the area it's as good as it gets. The station…read morehas an interesting history but it is hard to explore it as most of the signs are weathered and difficult to read. But if you can catch a ride on one of the trains it truly is a rare lifetime experience. However, finding the station is tricky, although the site clearly states it's located on Ridge Rd. there are no signs labeling the street at either entrance/exit. If you're coming from Kent you'll want to look for 2 bridges ( one has brightly colored paintings at the base & a sign that reads "hotel parking") & drive around the curve to find free parking. If you're coming from the Northside District near Lock 15, it's directly behind the Northside Marketplace. For the most part, the station is clean and the staff are informative & welcoming. They have a basic knowledge of what's available in the area and can provide you with a number of local activities. However, this station only has porta potty's that are locked during the off hours (the ticket agent explained this is due to vandalism by the locals) & are often disgusting! The trash cans are often overflowing & there's not always enough parking. If you can, DO NOT park on the side under the bridges near the woods!!!! There are homeless people camping there. Also, another disadvantage is that there is no indoor seating or signs directing you to the right car to get on. Although there are volunteers, there were two similar trains running on 10/20 & no one knew which on to board...too much confusion & not enough organization!

The employees are very helpful. The station is still a dump, but at least they fixed the elevator.read more

We took train 43 from Newark, New Jersey to Pittsburgh, PA. The conductor confirmed that we would…read morehave wheelchair assistance when we arrived at the Union Station. As we were getting off the train, we had hard time handling the luggage from the train to the platform. The lady working at the cafeteria helped us and several other passengers. We were touched by her kindness and admired her thoughtfulness. We waited for assistance, but no one came. We managed to pull our luggage for a short distance, and then the electric golf cart driver came to help us with our heavy luggage and took us to the main building. We did have very good boarding experience and the red cap agents were very helpful and kind. Hopefully, the wheelchair service will be much better in the future.

I had my first experience using Amtrak yesterday as I needed a way to get out to Indiana to buy my…read moresister's old car off of her without having a car of my own to get there (duh). It wasn't the best experience of my life. I am still very tired while writing this. The Floridian line of the Amtrak is, as I now know, always very, very late. As it was scheduled to leave the station at 3am, I woke up very early to get to this station on time. All the services were closed (very unfortunate) and me and dozens of others waited in the bare waiting room on uncomfortable seats for over and hour and a half before finally boarding at 4:30am. At least this station in particular was clean and the waiting room was open and the signage was well lit from the outside. 3 stars for the building and services and 2 stars for Amtrak itself. The staff on the train itself was very professional and good at their jobs so there's that. I wish there was a rule against people talking so dang loud the whole ride as 99% of us were trying to sleep!! Only gonna do this again in the case of last resort... like I had to this time.

The reason I really like the station is that its free parking downtown and they lock the gate after…read morethe last train leaves so your vehicle is protected.

This station reminds me of the Minneapolis train stops. Basically at this train station, anyone…read morecould hop on this train after paying getting off the bus or paying for parking since it doesn't seemed enforced. Police activity was present here. I disliked that I wasn't being informed when the next bus was coming on their screens instead of displaying useless information.

Nice newer station on the Red Line. Safe enough neighborhood and good to park your car hereread more

I'm assuming that this was meant to be the main transfer hub in the city when the ambition of the…read moresubway system was bigger than just running through Downtown. When this area was flooded with people on the regular. When Pittsburgh's population was higher. The station is set up where you can transfer to any of the three lines. That basically all go the same directions. It feels grand, it feels ready, but ultimately it feels underused. This station almost feels like a movie set or an attraction at an amusement park. Probably one of the cleanest stations I have ever been to. I really hope that Pittsburgh is able to finally get the T to look more like a T than a Who from Whoville. I also find it funny that the Steel Plaza Station doesn't really sit under the U.S. Steel Tower. But it is what it is.

It should have a bathroom! The steel building has a Starbucks, an beautiful T station and lots of…read moresecurity. But if you a need a bathroom to use your be told, we'll go look for one cause there is none here for you. Only the people who work there at Starbucks, security and the offices have access. So I guess you just have to hope you find one nearby. And good luck with that!

I no longer beg friends, Uber or Lyft to the airport. I try to do planes, trains and automobiles…read morefor my travels. This checks off the train portion. Enshallah I survive to check off the other two boxes. Never a hassle to ride and it takes you to the basement of the airport. Super convenient and the reliable schedule is posted online.

Avoid the traffic and take the rapid -- free parking at a fraction of the cost. We took it dtown…read morefor a couple of World Series games and was at Tower City w/ in 30 mins or so - now on the way back from Game 7 was another story... Staff waa friendly and helpful. Location was clean Couldn't find the bathroom, but there was a lot going on.

cant talk to someone when you need to. cant be telling one customer for an hour where a terminal…read moreis at. when the service agent came on the phone she hung up as soon as i asked her to hold on so i could get to the web site. get rid of all the foreign speaking geeks.

I'll start by saying my experience was with greyhound's freight service in Youngstown, not their…read morepassenger service. I had to pick up a car hood that was shipped from CA. When I arrived at the terminal, the lady working in the office was very friendly and accommodating. She instructed me to pull up behind the rear door of the office, saving me a long walk with a heavy and awkward box. She even helped me load it!! You can't get better service than that!

These folks were fantastic. They were very patient with our group and worked with me as much as…read morepossible on scheduling and price. Went off without a hitch and we will be using them again!

I have been traveling with them for many years, and have always found it enjoyable. The busses are…read moreclean and comfy and the people are kind and caring. I would recomend Anderson to my friends.