Mercy Hospital has been my most frequently used hospital for emergency care, a few weeks care, and…read morea single day care! The day care are to their many departmens which include: sleep studies, x-rays, blood clot checking, wound care, heart testing, emergency care, and not least surgery! They have valet and parking decks parking! The Center is just off I 77 12th Street exit near Football Hall of Fame and just north of Canton downtown exits. They have some shops inside as well! They are: Subway, gift shop, and Security! Parking is plentiful and elevators and index signs to help fine just what you are looking to find! People are stationed at most enterances to assist visitors as well. Large hallways and wheelchairs and scooters are available for those needing walking help! The staff in all areas are friendly and very helpful! There are two large hospitals in the Canton area! This hospital has a long history and was originally right downtown, but move to its current location to gain more room to grow! Mercy continues to grow and grow. through the years! We highly recommend either hospital as they offer many great medical services!

Where do I even begin?…read more Cleveland Clinic Mercy Hospital has been beyond disappointing. My mother has Stage 4 cancer and has now been sitting in the emergency room waiting area for more than 24 hours. Not in a hospital bed--in the waiting room. This is just one week after being hospitalized with sepsis, and she is once again showing signs that it may be returning. Unfortunately, this isn't an isolated experience. Last year, after undergoing a 12-hour surgery, she was left sitting on the toilet for over an hour waiting for someone to help her. There was feces on the floor that was simply wiped with a towel and then left there for days. When she requested pain medication or other medications, she often had to wait two hours or more before receiving them. People say Cleveland Clinic is one of the best healthcare systems, but our experience has been anything but. Patients--especially those who are critically ill and fighting cancer deserve compassionate, timely, and dignified care. What my mother has experienced is unacceptable, and no family should have to watch their loved one endure this.

5 stars!!! CARDIAC CATH WITH STENT. All the doctors and staff were professional and…read moreknowledgeable. Care was given above and beyond.

Sometimes they are good, nice and caring and other times they are absolutely NOT. Earlier this…read morespring I came in by squad for severe abdominal pain and instead of giving me medication for the pain, they gave me IV ativan for "anxiety" because I was crying. I was actually crying because I was in so much pain, they asked me if I was feeling anxious, they didn't ask me if I WANTED anything for it. It was incredibly messed up to do this, and after they gave me the ativan through the IV, I lost all memory of the events that came next, they gave me a CT scan WITH CONTRAST (you have to sign something for this, I do not remember signing anything!!) they claimed I was alert and oriented when I made a complaint to their internal team, I may have been, but I have no memory of that or anything else after they gave me that ativan... They made me sign medical papers while I was under the influence of that medication, and it had a really messed up effect on me, I texted my brother "I'm scared, I don't know what they gave me" I spent TWO HOURS in the waiting room lobby after they discharged me unable to get home, I eventually got an uber home, an uber... while I was still under the peak effect of the mind altering medication. They claim in their response to my complaint that the "peak" is 15-30 minutes, but the blackout effect of the drug can last for six hours... When I got home from the hospital, I was so dizzy, lightheaded and confused that I passed out on my living room floor, coming to an hour or so later, barely coming off the meds and really not sure what was wrong with me. The psychological fallout from this happening led me to seek mental health care the next day which I have records of and they know this. No matter what they said in their patronizing response to my complaint, there was no medical justification discussed with me for giving a me a sedative instead of pain relief for the reason I was there, stomach pain. They should be ashamed of themselves for treating me in such an inhumane way, I deserved to be a participant in my own care and instead I do not remember most of what happened, and I had a procedure (CT scan with contrast) done to me that I do not remember and I do not remember providing consent to that procedure... this incident was one of the worst things I have ever experienced, and their response to this has been disgusting, gaslighting and patronizing. Be careful coming here for stomach pain. Instead of addressing my ACTUAL symptoms, I was given Ativan a drug I didn't ask for or need and felt like the doctor just wanted to sedate and brush me off rather than treat me like a human being. Regardless of what they claimed in their response to my complaint, they didn't do enough to make sure I was actually okay, alert and oriented, and they had me sign consent forms while I was under the influence of this medication that I do not remember signing.... Be wary!

This was my SECOND surgery, and I feel it is even more important to recognize just how incredible…read morethis entire team was--not just once, but consistently. From the moment I arrived, through surgery, and into recovery, I was surrounded by people who truly care about what they do. Dr. Michael Shumaker, my surgeon, and the entire operating room team were absolutely outstanding. Going into a second surgery can come with a lot of emotions, but I had complete confidence in their skill, professionalism, and teamwork. I am deeply grateful for the care and precision that went into my procedure. I also want to recognize the entire surgical staff in the room that day. While I may not know every name, I know I was in the hands of a highly coordinated and dedicated team that ensured my safety and success. Recovery was the most challenging part, especially when it came to pain control--but this is where this hospital truly showed its strength. The recovery team worked hard to get my pain under control. They did not give up on me, and that matters more than anything. Pain after surgery is real, and having a team that continues to adjust, respond, and care makes all the difference. A very special and heartfelt thank you to Mike Gemma, the anesthesiologist. What he did for me went above and beyond. He stepped in, advocated for me, and made sure my pain was taken seriously by speaking directly with the nursing staff. That kind of advocacy is rare, and it changed my entire experience. I will never forget that. I also want to recognize the nurses and staff who made a lasting impact on me: Patrick D--there are not enough words to thank you. You cared for me during one of my most vulnerable moments, and you did it with dignity, compassion, and zero judgment. What you did mattered more than you probably even realize, and I will never forget your kindness. Patrick G and Anna--you both were phenomenal. Thank you for staying on top of my medications and helping keep my pain controlled. Your attentiveness, responsiveness, and commitment to my comfort made a huge difference, especially during the hardest hours when staying ahead of the pain mattered most. Brooke--thank you for being part of my care and for communicating with the anesthesiologist to help improve my pain management. That effort did not go unnoticed and played a role in getting things where they needed to be. Jessica from Physical Therapy--you were an absolute hoot. You made me laugh, kept me motivated, and somehow made physical therapy feel less intimidating and not nearly as rough as it could have been. That kind of energy is a gift, and it made a real difference in my recovery. Valerie--your housekeeping and hospitality were truly exceptional. You did more than keep the room clean. You brought comfort into it. Your kindness, attention to detail, and warm presence made a huge difference in how I felt during my stay. And to every single staff member involved--from the surgical team, to recovery, to physical therapy, to housekeeping, to those working behind the scenes--thank you. It truly takes a team to deliver this level of care, and it showed in every interaction I had. Having now gone through this experience twice, I can confidently say this is a team that not only provides excellent medical care, but also treats patients with compassion, dignity, respect, and humanity. That is something special, and it deserves to be recognized. Thank you all for taking such wonderful care of me.

Everyone is great, from the time you arrive until you leave. I have never seen happier people than…read morethose who work at Southwoods!

The people there are dedicated to the patients!! All of the staff is very compassionate and caring…read more They are also very concerned about the community needs.

once again I have to give a bad review, because this horrible hospital still a bad hospital, and…read morethe reason she went there was because it's the closest hospital, my granddaughter was admitted at this hospital, when she was discharged one the nurses give her a wrong medication, my daughter keeps calling after spending so much money in medication that she doesn't even need it and was the wrong one, and the nurse didn't know what the hell she was doing, wtf you giving patients the wrong medicine that's how you can kill some one, because you don't check or read the messages from the doctors, before giving a prescription, and I said it again, I don't know why this hospital still open, back in the days was a good hospital and for the past 10 years has become the worst one in Lorain Ohio, and must of the people giving good reviews they work for this hospital to make it look that it's a good hospital , and I'm not saying all the doctors or nurses are bad, but the majority of them need to go back to school and learn to have love and compassion for the patients, not have bad attitudes and be so rude, and must of the them just there for their paycheck. God have mercy . Still a Horrible hospital .

Well, like all modern medical facilities, this one was very eye catching on the outside, but it's…read morewhat's on the inside that counts. Once you walk into the building, you have two choices. Go left and head down a long hallway or right and into the CT/MRI/Imaging Center. I didn't see any directory, but I just glanced around. For all I know it could have been right in front of my nose! I went right since I was there for a CT scan. The people were very friendly and informative. Fast workers too. I was checked in and info updated in less than 5 minutes. I was brought back for my tests ahead of my appointment due to cancellations and after being escorted to the testing room, answered a series of questions, they proceeded with my scan. All the while telling me what they were doing, how I was doing and keeping me well informed during the whole process. I was in and out of the building in about 30 minutes and I would come back here again!

Our family had an emergency, that unfortunately ended in losing a family member. The emergency…read moredept. Did a fantastic job. The nurses and doctors were very compassionate and caring.

Great hospital went there with chest pains got wrote in insurance took care of it very clean…read moreplace recently remodeled

Samantha Weber is a very helpful physical therapist. She has helped me to recover from a…read morecatastrophic injury and is continuing to help me to deal with post surgical pain and mobility issues. Samantha is encouraging, and incredibly knowledgeable about the muscular skeletal systems. She is very empathetic and an amazing listener. Samantha is a problem solver who put her patients first and foremost. I am so relieved to have found her for my shoulder surgery recovery.

I almost don't want to do a review because I don't want to share my favorite medical hidden gem!…read moreThis place is not a stat-care, it's an actual medical facility, with actual doctors who have practices and rotate working the emergency care portion of it. You can have xrays done right on site, i've never waited more than a half hour (even during flu season) they are very thorough, and my go-to for my whole family when we can't get into our PCP.

If you're sick, please don't go here. This morning I called to see if I could see a doctor, because…read moreI thought that I had a sinus infection and/or covid. I was told that I could walk-in and get it done. 10 minutes later I'm being turned away at the door and was told that the doctor wasn't seeing covid patients.??????????? 1st and last time coming here, what joke, and a horrible way to treat sick people.

I had a friend who was beaten up by his girlfriend's sister. Her family is manipulative and abusive…read moretowards her, her sister as they were leaving the house jumped on his back and started beating him. He still had bruises and cuts as he relayed his story. He was the one who was injured and the hospital was friendly toward him, until they found out that it was domestic violence, he was the actual the victim and they didn't asked the full story and assumed he was at fault, they were rude and even hurt him on purpose. The place has gone down hill since Cleveland took over. I know some of the staff and this is not about the departments, because I know they're good people, but the way they treat the elderly is inhumane. They give them a substandard of care and pretty much experiment on people they believe are dying without informing their family what is going on. My friend's mom passed away in an horrific way because she believed that a Cleveland Clinic would be the best place for her, if she had gone to the smaller hospital she might have been transferred to another place, because they're understaffed, but she would have at least gotten compassionate care.

Fantastic hospital. staff is exceptional, competent, and quick. Everyone from Triage and…read moreRegistration, through the Nurses and Doctors are top notch.