In my 34 years in Brookline I have lived in 5 buildings. This elevator company is the WORST I've…read moreever seen. They always come 2-3 days late. Due to their "excellent" service this year alone elevator in our building already out of service for the 4th time. That's full two weeks of "out of order" and counting. VERY irresponsible!!

We thought they were good and they were for a while BUT now not so much. When everything starts to…read morebecome an excuse then it's hard to work or understand a particular situation. Either they don't hire the right people or they just think they can get away with one excuse after the other. They are good with words but not actions. Sorry! At this time I do not recommend this company

Arrow Lift is truly amazing!! Great job on the rebuild…read more Thank you to Kelsey for her patience and help in organizing all the meetings and emails. Duane and Robert were organized, highly qualified, and went over and beyond. They finished the rebuild early, and the elevator is great. Thank you

Unfortunately, this company's service has declined significantly over the years. Prices have risen…read moredramatically, with the initial inspection fee alone now reaching $350, before any parts or repair costs are added. More concerning, when an elevator malfunctions, customers can face weeks-long delays before a technician arrives to address the problem. What is most troubling is the impression that maintaining existing equipment and ensuring customer safety have become secondary priorities. Rather than providing prompt, reliable service, the company appears far more focused on selling new installations and upgrades. For a business entrusted with something as essential as elevator safety, that is deeply disappointing. I can no longer recommend their services.

Installed our new elevator (2) years ago. Have provided great service. The elevator works great…read more We have had no issues. We did have a one-time user error. It was handled over the phone by office personnel. Staff are very knowledgeable, courteous and on time as scheduled. Several neighbors have had elevators installed by other companies and have had numerous problems. We were so happy we found Vertical Transport. Thank you, Craig, and staff.

Great service. Friendly. Dependable. Our elevator runs smoothly after being serviced.read more

One of the worst companies I've ever had the misfortune to work with. We hired them to help…read moremaintain and modernize our elevators at a mid-sized apartment building in Korea Town, thinking that anybody would better than our old elevator company. Terrible mistake. One of our elevators has been down for more than two months now and Southcoast refuse to commit the techs needed to repair it. They are generally deceptive and unreliable and will tell you anything in order to get you off the phone. They made grand promises when we signed up with them and later when we asked them to modernize our elevators, but they have missed every deadline they themselves set. I've spoken with the owner a number of times but he seems unwilling or unable to fix the situation. Avoid at all costs.

This company's customer service was soo horrible that I'm proud to say they have FINALLY been…read morebought out!! lol Serves them right too!! Anytime we would call, they would not send a technician. When the tech would arrive, they often times never had the right parts and the problem would not get fixed. They would Mickey Mouse their work to keep you quiet only to have to call them again for the same issue a few days later. From the owner to their customer service...this company was soo bad!!! But they are GONE!!! See Ya and bu-bye!!

These mofos had a 3rd party answer the phone twice to leave a "note" for them to have somebody call…read moreme they never got back to me and they wouldn't set a time for an appointment i ended up having to tie two hangers together to get my keys from the elevator shaft very unprofessional to not call or showing up knowing i was just standing outside keyless waiting .

Great company, very helpful, prompt and courteous…read more Highly recommended as they get the job done!