Excellent service! They repaired our dumb waiter quickly and efficiently. Great job!…read moreI'd definitely recommend and would use them again.

Very responsive. Same day service. (usually with in a few…read moreHours). Knowledgeable & professional Technician Jeremy

I have a residential elevator that we rarely use but I am happy to have because this is my "last…read morehouse". I got a knee replacement last week and was laughing "watch...it will break now". And it did. I had a hell of a time finding someone that would do residential, and found out it is not a well-regulated industry. I called A-Ztech Monday afternoon and the technician Leo arrived the next morning about 8AM. He was courteous, real nice, very clean, and fixed the problem. I would not hesitate to use them again.

I live in an apartment bldg that was built in 2019. The elevator is broken on a regular basis. Over…read morethe last 4 weeks it has been broken every weekend and this last week, every other day!! Otis comes out and resets it but it breaks within days!!! I spoke to the Otis guy today and he argued with me!! He said its only been broken twice and he is "working on it"! Its been over 5 weeks with at least 8-10 times its rebroken. He was rude and argumentative!! Unacceptable.

After a $350K modernization, they did a poor job, and the elevators keep breaking down. They…read morerepeatedly come to fix them, charging us a premium for the repairs, which they should have done right initially. They claim the repair department is separate from the modernization department and continue to bill us. When we refused to pay their exorbitant repair charges, they locked one of the elevators to extort money from us. Like a shakedown. You better off with different company. Other companies are cheaper and mor reliable. Otis just has a name.

This company would come for servicing our elevator whenever it wanted to (rarely). We terminated…read moretheir services in writing years ago, yet they keep billing us for years including the last two years. I have talked with someone in their a billing department three times over the last 3 years, and they say they will cancel the account. Then someone new takes over the billing account and the billing process starts all over again. We are going to sue them for harassment.

If I could give Zero stars I would. We pay this company a monthly fee to keep the elevator…read moremaintained. This past year we had to call them back 4 times to fix the elevator. They are not transparent in their invoice about what was repaired so there are no warranties we can see. After their 2nd repair attempt, there was an accident that sent one of the tenants to the hospital with a serious injury requiring surgery. They've had to come out 2 more times after that. They will tell you they dont have repair technicians during regular work hours but they can send someone after hours, and they charge $1000 an hour. And even though they are a local company, they charge $2000 for just the drive time. Furthermore, they are unresponsive to questions about the invoices. Avoid them at all cost.

In my 34 years in Brookline I have lived in 5 buildings. This elevator company is the WORST I've…read moreever seen. They always come 2-3 days late. Due to their "excellent" service this year alone elevator in our building already out of service for the 4th time. That's full two weeks of "out of order" and counting. VERY irresponsible!!

We thought they were good and they were for a while BUT now not so much. When everything starts to…read morebecome an excuse then it's hard to work or understand a particular situation. Either they don't hire the right people or they just think they can get away with one excuse after the other. They are good with words but not actions. Sorry! At this time I do not recommend this company

We are very disappointed with this company. We are trying to contact them for months to discuss a…read morepayment issue we had and there is no reply. Extremely concerning to work with such a company. I am hoping they will right their ways real soon and return money that is not theirs.

In a word, untrustworthy…read more We had them out to service an elevator which needed its hoist cables replaced. They did the job and left, but because they wound the cables incorrectly the counterweight hit the ground. They put tenants in danger, and refused to repair their own faulty work because they "don't warranty work without a contract." Do not trust these people. They will charge you for shoddy work, put people in danger, and refuse to take accountability for their own mistakes.

Installed our new elevator (2) years ago. Have provided great service. The elevator works great…read more We have had no issues. We did have a one-time user error. It was handled over the phone by office personnel. Staff are very knowledgeable, courteous and on time as scheduled. Several neighbors have had elevators installed by other companies and have had numerous problems. We were so happy we found Vertical Transport. Thank you, Craig, and staff.

Great service. Friendly. Dependable. Our elevator runs smoothly after being serviced.read more